Mövenpick Zurich Airport 4 نجوم

Dear Leigh, Thank you for taking the time to share your wonderful feedback about your stay at Mövenpick Hotel Zurich Airport. We are delighted that you had such a memorable experience at our establishment. Our team takes great pride in delivering exceptional service, and we are thrilled that you appreciated their hospitality. The culinary excellence at our restaurant reflects our commitment to providing generous portions of delectable dishes. Your appreciation of our spacious accommodations and convenient location, with easy access to both public transportation and shopping facilities, truly warms our hearts. We look forward to welcoming you back for another delightful stay. Best regards,

Dear Guest, We greatly appreciate you taking the time to share your detailed feedback about your stay at Mövenpick Hotel Zurich Airport. We are delighted that you appreciated our flexible accommodation service, resulting in a spacious upgraded accommodation. The premium bedding in our rooms is specifically selected to ensure maximum comfort for our valued guests. However, we sincerely apologize that certain aspects of your stay did not meet your expectations. Our team strives to maintain comfortable room temperatures throughout the year, and our staff members are always available to provide additional ventilation solutions when needed. Regarding our restaurant Le Chalet, while our culinary offerings reflect the quality of ingredients and preparation, we acknowledge your comment about the pricing. Finally, we are pleased that you enjoyed our complimentary shuttle service to the airport, making your journey more convenient. Our restaurant Le Chalet consistently receives positive feedback for its culinary excellence, and we are glad you found the dining experience satisfactory. We would be honored to welcome you back for another stay at our establishment. Best regards, Heinz Krähenbühl, General Manager

Dear Cathy, Thank you for taking the time to share your feedback about your recent stay with us. We are deeply concerned about your experience with the city tax payment. Our reception team follows strict protocols for all financial transactions, requiring proper documentation and receipts. We have launched an internal investigation into this matter and will take appropriate measures. Our front desk is available 24/7 to assist with any billing inquiries, and we encourage our guests to request receipts for all payments made during their stay. We sincerely hope you will give us another opportunity to restore your trust in our service standards. Best regards, Heinz Krähenbühl, General Manager

Dear Markus, We appreciate you taking the time to share your detailed feedback about your recent stay. We sincerely apologize that your stay did not meet your expectations. The comfort of our guests is our highest priority, which is why each of our 305 spacious rooms features individual climate controls and ventilation systems. Our dedicated reception team is available 24/7 to assist with any accommodation requirements, and our complimentary shuttle service operates from 4:00 AM to 12:00 PM and 4:00 PM to 11:30 PM, with clear schedules available at the front desk. Our multilingual staff members are trained to communicate effectively in German and English to serve our international guests. As a Green Globe Platinum certified establishment, we continuously maintain our facilities to the highest standards, with regular management meetings to ensure sustainable operations and guest satisfaction. We hope you will give us another opportunity to provide you with a more comfortable experience. Best regards, Heinz Krähenbühl, General Manager

Dear Nancy, Thank you for sharing your feedback with us. We are sorry your stay did not fully meet your expectations. Our Premium King rooms are designed with king-size beds, and we regret any oversight in addressing your concern during your visit. Regarding the shuttle service, we operate complimentary transfers between 04:00–12:00 and 16:00–23:30, and we will reinforce clearer communication of these schedules. Our housekeeping team follows rigorous daily protocols, and we will review your observations to ensure our standards are consistently upheld. We hope to have the opportunity to welcome you back for an improved experience, Best regards, Heinz Krähenbühl, General Manager