Mövenpick Zurich Airport 4 نجوم

Dear Dave, Thank you for taking the time to share your review. We are delighted that you found our accommodations to be clean and that the comfort of your room met your expectations. It is great to hear that you appreciated the spaciousness of our rooms, offering a variety of seating options for your convenience. However, we note your comments regarding the decor feeling a bit tired and the quality of breakfast not entirely meeting your expectations. We take pride in maintaining a classic aesthetic, but we understand that individual tastes may vary. Regarding breakfast, we aim to provide a wide selection of healthy, balanced options and will consider your feedback as we continuously seek to improve our offerings. Finally, we are pleased that you enjoyed the variety of TV stations available and the complimentary Wi-Fi service. Our free shuttle service is indeed designed for your convenience, and we are glad it contributed to a positive experience. We hope we will have the opportunity to see you again in the future. Best regards, Heinz Krähenbühl, General Manager

Dear Ankush, Thank you very much for this kind review of your recent stay. We are delighted to hear about your positive experiences while staying with us. We are pleased that you enjoyed the comfort of our rooms, seamless check-in process, and the vast breakfast options we offer. It's great to know that you found our location convenient for your travels and explorations around Switzerland, and that our connection with the SBB transport was beneficial for your visits to popular destinations like the chocolate museum and Rhine Falls. Additionally, we appreciate your acknowledgment of the safety aspects of our hotel, especially for women and children. We look forward to seeing you again soon. Best regards, Bastian Mantey, General Manager

Dear Karen, We would like to thank you for this review of your recent experience in our hotel. It is a pleasure to know that you appreciated our convenient location and the high standards that we strive to uphold. We have noted your comments regarding the internet and we would like to assure you that we are already working on a solution together with the provider. We have also taken note of your comments regarding the facilities and will use this feedback to examine how we can further improve. The entire team hopes to welcome you back on a future occasion. Kind regards, Adam Alattyani, Assistant Front Office Manager

Dear Guest, Thanks for your review about our hotel. We are thrilled that our shuttle services and the dedicated reception team contributed to a satisfying experience at our hotel. It is also wonderful to hear that you found the comfort and spaciousness of our suite to your liking, along with the quality of your sleep on our comfortable bed. However, we would like to apologize for any confusion regarding the breakfast option for Accor Diamond members. Our policy is to provide a delightful start to the day with our buffet, and it seems there was a miscommunication in this instance. Moreover, we regret to hear about the misunderstanding concerning the private transfer option. Finally, we are disappointed that the chocolates, a sweet touch we love to offer, were not provided. We sincerely apologize for these oversights and the inconvenience they may have caused. Nonetheless, we hope that the overall quality of your stay left a lasting positive impression. We value your loyalty as an Accor Diamond member and appreciate the opportunity to clarify any concerns. Our goal is always to ensure our guests feel comfortable and well taken care of, from the moment they arrive until their departure. We are hoping to welcome you back in the future. All the best. Bastian Mantey, General Manager

Dear Craig, Thank you for taking the time to share your review. We are delighted that you found our hotel to be a fantastic place to stay. We are pleased that you appreciated the polite and pleasant nature of our staff, who strive to offer a welcoming atmosphere for all our guests. It is always encouraging to hear when our team’s efforts positively impact our guests' experiences. However, we regret to hear that the temperature in your room was not initially comfortable. We appreciate you bringing this to our attention, and we're glad to know that the situation was resolved with the assistance of our reception team offering an additional fan. Regarding the oversight with the room service, we are truly sorry for any inconvenience caused and assure you that this is not indicative of our standard of care. Finally, we are thrilled that your overall experience was enjoyable and that your stay was marked by thorough enjoyment. It's gratifying to know that despite a couple of hiccups, you would consider returning to our hotel. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager