Hôtel Novotel Chiangmai Nimman Journeyhub 4,5 étoiles

Dear Khun Parkpoom, Thank you for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our prime location, room cleanliness, comfortable bedding, and the service provided by our team. At the same time, we sincerely appreciate your honest comments regarding our lobby space, restaurant seating capacity, and breakfast experience. While our breakfast menu is carefully curated in line with Novotel’s international brand standards, we regret that the selection and taste fell short of your personal expectations. Please rest assured that your feedback regarding variety and food quality has been shared directly with our Head Chef and Food & Beverage team to refine our preparation and daily rotating items within these standards. To help ensure a more comfortable dining experience during busier periods, our team is also working on better seating management during peak breakfast hours. Thank you once again for your valuable insights, which help us continuously improve. We hope to have the opportunity to welcome you back in the future for an enhanced experience. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Patrice C., Thank you for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback as a valued ALL Silver member. We are truly pleased to hear that you enjoyed your room and that our breakfast team provided you with pleasant and warm service. Our team always strives to start your day on a bright note, so your kind acknowledgment means a lot to them! At the same time, we sincerely regret that you overall experience fell short of the Novotel standards and the warm Thai hospitality you expected. Please accept our apologies for any aspect of our service that caused disappointment during your stay. Our goal is always to deliver a 10 out of 10 experience for every guest. As we are constantly looking for ways to elevate our service, we would be deeply grateful for any further recommendations or specific suggestions you might have on how we can improve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future to provide you with the exceptional stay you truly deserve. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Maxime, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are pleased to read your kind comments about our team’s friendliness and responsiveness, as well as your positive feedback on cleanliness, check-in, check-out, and the booking experience. Regarding the credit card delivery, we would like to clarify that the card was unfortunately delivered to the wrong location by the external messenger service. Our team tried to assist by checking and following up on the matter; however, the delivery itself was outside the hotel’s direct control. We understand the inconvenience this caused and appreciate your understanding of the situation. Regarding your comment on the room layout, please allow us to clarify that our bathrooms are equipped with doors to ensure guest privacy and comfort. Our rooms are designed to be functional and comfortable, though we understand that preferences on layout may vary. Thank you once again for your valuable feedback as an ALL Accor Gold member. We hope the rest of your stay was pleasant, and we would be pleased to welcome you back on a future visit to Chiang Mai. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Thierry, Thank you very much for your kind feedback and excellent ratings! We are delighted to hear that you enjoyed your spacious, beautifully decorated room, the perfect cleanliness, and your overall stay experience. We are also pleased that you appreciated our quick and simple booking process and our efforts toward sustainability. Your positive comments about our team and facilities mean a lot to us. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai! Best regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Claude, Thank you very much for your fantastic review and perfect rating following your recent stay with us. We are thrilled to know that you enjoyed your room, our restaurant, and the service from our team. Your kind words about our staff’s friendliness and professionalism are greatly appreciated and will be shared with the entire team. It is always encouraging to hear that our guests had a comfortable and enjoyable stay. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub soon. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub