Dear Khun Patrice C., Thank you for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback as a valued ALL Silver member. We are truly pleased to hear that you enjoyed your room and that our breakfast team provided you with pleasant and warm service. Our team always strives to start your day on a bright note, so your kind acknowledgment means a lot to them! At the same time, we sincerely regret that you overall experience fell short of the Novotel standards and the warm Thai hospitality you expected. Please accept our apologies for any aspect of our service that caused disappointment during your stay. Our goal is always to deliver a 10 out of 10 experience for every guest. As we are constantly looking for ways to elevate our service, we would be deeply grateful for any further recommendations or specific suggestions you might have on how we can improve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future to provide you with the exceptional stay you truly deserve. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Maxime, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are pleased to read your kind comments about our team’s friendliness and responsiveness, as well as your positive feedback on cleanliness, check-in, check-out, and the booking experience. Regarding the credit card delivery, we would like to clarify that the card was unfortunately delivered to the wrong location by the external messenger service. Our team tried to assist by checking and following up on the matter; however, the delivery itself was outside the hotel’s direct control. We understand the inconvenience this caused and appreciate your understanding of the situation. Regarding your comment on the room layout, please allow us to clarify that our bathrooms are equipped with doors to ensure guest privacy and comfort. Our rooms are designed to be functional and comfortable, though we understand that preferences on layout may vary. Thank you once again for your valuable feedback as an ALL Accor Gold member. We hope the rest of your stay was pleasant, and we would be pleased to welcome you back on a future visit to Chiang Mai. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Thierry, Thank you very much for your kind feedback and excellent ratings! We are delighted to hear that you enjoyed your spacious, beautifully decorated room, the perfect cleanliness, and your overall stay experience. We are also pleased that you appreciated our quick and simple booking process and our efforts toward sustainability. Your positive comments about our team and facilities mean a lot to us. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai! Best regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Claude, Thank you very much for your fantastic review and perfect rating following your recent stay with us. We are thrilled to know that you enjoyed your room, our restaurant, and the service from our team. Your kind words about our staff’s friendliness and professionalism are greatly appreciated and will be shared with the entire team. It is always encouraging to hear that our guests had a comfortable and enjoyable stay. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub soon. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Carole, Thank you very much for sharing such a wonderful and detailed review and for rating your overall experience with us a perfect. We are truly delighted to know that you enjoyed our well-located and quiet environment, as well as the cleanliness, comfort, and courtesy of our team. It is especially rewarding to read your kind comments about our accommodation, check-out experience, Wi-Fi, and the overall atmosphere of the hotel. Your high scores and your willingness to recommend both our hotel and the Accor loyalty programme mean a great deal to us. Thank you once again for choosing Novotel Chiangmai Nimman Journeyhub. We sincerely hope to welcome you back for another excellent stay in the near future. Kind regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Philippe , Thank you very much for taking the time to share your feedback and for giving us an overall score of 80/100. We are delighted to hear that you had a good stay with us and truly appreciate your kind comments about the quality of our team, the smooth check-in experience, and the cleanliness of the hotel. We are also pleased to know that our sustainable development initiatives met your expectations. It is wonderful to welcome you as a valued ALL – Accor Live Limitless Diamond member, and we thank you sincerely for your continued loyalty. Your feedback is highly appreciated and motivates our team to keep delivering attentive service and a pleasant stay experience for all our guests. We hope to have the pleasure of welcoming you again on your next visit to Chiang Mai. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Pierre, Thank you very much for sharing your wonderful feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed your experience with us and appreciated our location near Maya Mall, as well as the warm welcome and professional service from our team members, Arm and Jelly. Your kind words truly motivate us to maintain our high standards and continue providing excellent service to all our guests. We also appreciate your recognition of our group’s commitment to protecting minors, which is very important to us. We look forward to welcoming you back on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Albert R. S. C., Thank you very much for your wonderful and detailed review. We are delighted to hear that you enjoyed your stay with us, especially our location, friendly staff, and services. It’s great to know that our booking process via the Accor ALL app was convenient for you. We truly appreciate your Platinum loyalty status and your kind words about our team and sustainable initiatives. Your encouragement for everyone to make an effort resonates deeply with us. If you have any suggestions on how we can make your future stays even better, please do not hesitate to share. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub soon. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Leonce, Thank you for taking the time to share your experience at Novotel Chiangmai Nimman Journeyhub. We truly appreciate your excellent rating and are delighted to hear that you had a very comfortable stay and enjoyed your suite. Your kind words about our Heartists and hotel facilities mean a lot to us. We always strive to provide the best service and experience for our valued guests like you. If there is anything we can do to make your future stays even better, or if you have any suggestions, we would love to hear from you. We look forward to welcoming you again soon! Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Caroline, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you appreciated our hotel’s convenient location and enjoyed the beauty of your room. However, we are truly sorry to learn that you encountered some issues during your stay, and we sincerely apologize for any inconvenience this may have caused. To help prevent mosquitoes from entering the room, we kindly suggest that guests keep the windows closed at all times. We hope this will ensure a more comfortable experience for future stays. In order to better understand how we can enhance our services, we would greatly appreciate it if you could provide any additional details about specific areas where you feel improvements could be made. Your insights are invaluable in helping us continually improve the experience for all our guests. Once again, thank you for your comments. We deeply value your feedback and sincerely hope to have the opportunity to welcome you back in the future, offering you an even more enjoyable and seamless stay. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear H., Thank you so much for taking the time to share your valuable feedback regarding your recent stay at Novotel Chiang Mai Nimman Journeyhub. We sincerely appreciate your insights, as they help us continually enhance our services and improve the experience for all our guests. We are truly sorry to hear that you found the storage space in your room insufficient, and that the restocking of bathroom amenities was not as consistent as it should have been. Please rest assured that we have already informed our Housekeeping team to ensure that such items, including bathrobes, are returned promptly in the future. Additionally, should you require any extra bathroom amenities during your stay, please don’t hesitate to contact our Front Desk, where our Heartists will be more than happy to assist you. Once again, thank you for your constructive feedback. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable and seamless experience. If there is anything else we can assist you with, please feel free to reach out to us. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub