Mercure Sheffield Kenwood Hall & Spa 4 gwiazdki

Ocena klientów 3.9/5 Liczba opinii: 960

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Mercure Sheffield Kenwood Hall & Spa
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O hotelu

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Family-Friendly with our NEW Games Room Available for all hotel residents

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Pets allowed Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Punkt ładowania samochodów elektrycznych
  • Pranie chemiczne Płatne usługi
  • Portier
  • Concierge
Rozrywka
  • Basen
  • Centrum fitness
  • Centrum wellness
Gastronomia
  • Śniadanie w cenie pobytu
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 9
  • Samoobsługowe business centre
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Sheffield Kenwood Hall & Spa

Kenwood Road
S7 1NQ sheffield
wielka brytania

Tel: +441142583811

Faks: (+44)114/2554744

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    DONCASTER W 41,84km / 26 mil

  • Samolotem

    EAST MIDLANDS W 74,03km / 46 mil

  • Łodzią

    HULL W 107,83km / 67 mil

  • Samochodem

    J33 W 12,87km / 8 mil

  • Pociągiem

    SHEFFIELD W 2,9km / 1,8 mil

  • Pociągiem

    SHEFFIELD W 2,9km / 1,8 mil

Pozycja GPS:53.364547, -1.49091

Nasze pokoje

Classic room - 1 single bedZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 2 single beds

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room, ideal for family - 2 double beds

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege room - 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 35 / 377 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Junior suite, private patio or balcony - 1 king bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 31 / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Superior King suite, private seating area overlooking the grounds - 1 king bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 55 / 592 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Nasze restauracje i bary

LAKEVIEW

Rodzaj serwowanej kuchni: Brasseria

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela

LOUNGE BAR

Relax in our Lounge Bar which offers a range of wines, beers, spirits, and soft drinks. Serving Afternoon Tea as well as a selection of bar snacks and light bites daily.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 9

  • Maks. rozmiar: 95 m²

  • Maks. pojemność: 80 osoby

  • Maks. liczba uczestników bankietu: 70 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Sheffield Kenwood Hall & Spa

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.9/5

Liczba opinii: 960

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 1 980

Great stay

Ocena na stronie TripAdvisor 5.0/5

winsay 23/12/2020 Opinia zatwierdzona w TripAdvisor

I stayed at the hotel for a week after being evacuated from my house due to fire hazard. Upon check-in I received a free upgrade to one of the Privilege rooms which was much appreciated. The room was massive and the view from the window (woods, running squirrels and birds) was fantastic. Two male members of staff at the front desk are a massive asset to the company (sorry guys, I never got your name). Both of them were extremely helpful, friendly and definitely made my stay better. The thing that needs addressing is the breakfast times. On 2 occasions I came down for the breakfast at the times indicated on welcome letter and the breakfast had already finished. Also the water pressure in shower was rather poor, it took me ages to wash my hair and rinse off the shampoo. Apart from that I had an amazing stay and will definitely recommend the hotel to my friends and family when they’re visiting Sheffield.

Thank you so much for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay with us, albeit, in difficult circumstances. I will be sure to address the niggles regarding the breakfast times and shower pressure with the relevant team members, thank you for highlighting and I will pass on your kind comments to our front desk team. We very much look forward to welcoming you back again in the near future, hopefully in better times. Kind Regards, Dan Wilson General Manager

Happy under the circumstances

Ocena na stronie TripAdvisor 4.0/5

sgriffiths2020 Business - 13/11/2020 Opinia zatwierdzona w TripAdvisor

I have stayed multiple times at this hotel. Obviously it is challenging at the moment, but all was in accord with current rules, and a reasonable breakfast was available, certainly better than what was on offer during the first lockdown. I am looking forward to returning next year when hopefully everything will be back to normal.

Thank you for taking the time in sharing your experiences and I am really pleased that you continue to enjoy your visits to Kenwood Hall. We reviewed our breakfast offering from the first lock down and wanted to add improvements. I am pleased that you enjoyed it in most recent weeks. We look forward to welcoming you back to the hotel in better times. Kind Regards, Dan Wilson General Manager

mini break

Ocena na stronie TripAdvisor 5.0/5

janrob18 11/11/2020 Opinia zatwierdzona w TripAdvisor

Due to having flat renovations and covid restrictions we spent nearly 2 weeks in the Kenwood.The location of the hotel meant we were close to the Derbyshire countryside and also close to the centre of Sheffield. Although limited staff wise, the service we had was excellent.

Thank you for taking the time in sharing your experiences on Trip Advisor and it was a real pleasure in having you and your wife stay with us. We hope you enjoy your house renovations and look forward to welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Our stay at Kenwood Hall

Ocena na stronie TripAdvisor 3.0/5

bobhannington 28/10/2020 Opinia zatwierdzona w TripAdvisor

Quite good, although mattress was very poor and needed replacing, had a real bad back in the morning, and room very noisy with air con fan. When staying previously we have been upgraded to the privilege rooms. Noticed that entry plates to and from the lift were very dirty. Breakfast was OK, but bacon very fatty. These things were mentioned when checking out.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. Your points have been noted and we look forward to welcoming you back to the hotel in better times. Kind Regards, Dan Wilson General Manager

Good hotel

Ocena na stronie TripAdvisor 4.0/5

opalbud 23/09/2020 Opinia zatwierdzona w TripAdvisor

Nice large room , bathroom needed updating, the breakfast situation very poor , no social distancing, long queues, under staffed, tables not cleared, we decided not to bother and ate elsewhere, the only downside.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. With Government changes (often with short notice), we have had the opportunity in reviewing our Breakfast process and I hope that we have the opportunity in welcoming you back again so you can experience a better journey. Kind Regards, Dan Wilson General Manager

Classy neighbourhood in Sheffield

Ocena na stronie TripAdvisor 5.0/5

mallorcacyclist 22/09/2020 Opinia zatwierdzona w TripAdvisor

Really enjoyable stay in a covid safe property. F&B Manager Peter is the definition of hospitality making guests feel very welcome to Sheffield, friendly and efficient. Time slot for breakfast helped to control hotel guests and breakfast buffet was always topped up. Very dog friendly and the hotel grounds are set in park land for walkies. Located in a beautiful part of Sheffield 10 minute walk to the bustling Ecclesall Rd.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. I will ensure that Peter is passed on your very kind comments. We look forward to welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Great Location

Ocena na stronie TripAdvisor 5.0/5

markacgoss 01/08/2020 Opinia zatwierdzona w TripAdvisor

Would go again only 7 minutes drive to my sons house very clean and spacious room well organised for COVID 19 safety precautions. However seems unnecessary to sign in when they have all your information Just needs a bit of updating

Thank you for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Clean but disappointng this time

Ocena na stronie TripAdvisor 3.0/5

MrWiff Business - 29/06/2020 Opinia zatwierdzona w TripAdvisor

This was the second time that I have stayed during lockdown, and whilst the hotel rooms are of the usual standard, I am disappointed that the prepayment for myself and my colleagues, that included breakfast, was not refunded in part due to the lack of a proper breakfast - croissants and pan au chocolat isn't a proper breakfast, certainly not what I would have expected for the price paid. Also, on this second stay, one night my room was not made up, nor was the rubbish taken. I must stress that I have stayed many times at this hotel, and rarely have any cause for complaint though.

Thank you for taking the time in sharing your experiences and I am sorry that you had left disappointed on your most recent stay with us. We have been open for key workers over the last three months due to the unprecedented times that we all find ourselves in with the Coronavirus pandemic. Throughout this time, hotels, restaurants and bars have had various restrictions imposed on the facilities and services they would normally offer. With thins in mind, our breakfast offering was removed and all rates were booked and confirmed on a room-only basis. I am sorry that this was not explained nor the difference refunded. If you would be so kind to drop me a note personally at danwilson@vinehotels.co.uk and I will ensure that this is actioned for you. Kind Regards, Dan Wilson General Manager

Great that they stayed open for key workers

Ocena na stronie TripAdvisor 4.0/5

Nonloso Business - 18/06/2020 Opinia zatwierdzona w TripAdvisor

They have stayed open for key workers during the lockdown, which has been very useful. The staff are all pleasant and helpful and the rooms are OK, if a little faded. Anyway, I am very grateful that they stayed open and would like to thank the staff.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us in these unprecedented times. We very much look forward to you staying again with us when things return back to 'normal'. Stay safe, Kind Regards, Dan Wilson General Manager

A little disappointed

Ocena na stronie TripAdvisor 3.0/5

TutuTow123 10/03/2020 Opinia zatwierdzona w TripAdvisor

Booked a stay here for a spa break. Price was as expected. Room was okay but needed some modernisation. Spa/pool area definitely needs some attention as the metal girders on the roof were rusting and dropping rust onto the loungers when damp. Forward facing areas are nice but needs some attention around the rooms/corridors. Laura Ashley tea room was lovely.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your room and our Laura Ashley Tea Room. We are in the process of refurbishing our Spa area so I hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Stay at Mercure Sheffield Kenwood Hall & Spa

Ocena na stronie TripAdvisor 4.0/5

DonovanW64 Business - 07/03/2020 Opinia zatwierdzona w TripAdvisor

Generally, my stay was very good. However, an incident at breakfast was a cause for concern. As is often the case, guests are seated at breakfast. The restaurant was virtually empty, with only three other guests attending breakfast. The young lady in the restaurant attempted to seat me in a relatively dark area, well away from the main area of the restaurant. I refused the table, choosing instead to sit a table close to the window with a view of the beautiful gardens. The young lady appeared quite angry, and slammed the teapot on the table. When I thanked her, she was very curt. I stayed at the hotel for two nights, but chose to forgo breakfast on the final morning. Otherwise, I very much enjoyed my stay and intend to stay at the hotel in the future.

Lovely and Relaxing

Ocena na stronie TripAdvisor 4.0/5

vickypoole1978 05/03/2020 Opinia zatwierdzona w TripAdvisor

Really enjoyed my stay at Kenwood Hall. The room was very clean and comfortable with a fantastic view over the lake. The only thing I would say that it wasn't very warm in the room. The staff were very friendly and efficient. The Spa was very relaxing and the food was lovely. Except that we wanted a bar meal, but there was no room in the bar/lounge area to sit as there was a party on and a lot of people from that room (Which we couldn't go in) were sitting in the bar area so we had to have a restaraunt meal in the Georgian Tea Room and there wasn't a proper table to sit at. So we paid more for a menu that we didn't really want in the first place sitting at a table that was more set up for just afternoon tea/coffee.

Thank you for taking the time in sharing your experiences and I am really pleased that you enjoyed your overall stay with us. I am sorry that our Lakeview Bar was busy throughout your visit. I will address this with our teams in ensuring that menus are readily available throughout our areas and I hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Hotel badly needs refurbishment

Ocena na stronie TripAdvisor 2.0/5

pd0miny 29/02/2020 Opinia zatwierdzona w TripAdvisor

I booked a 2 night stay at the Sheffield Kenwood Hotel as a special half term treat. I stay a lot with Accor, being a Platinum member, and booked the nicest room I could find, being a Junior Suite with lake view. Sadly the whole experience was rather disappointing. Service was always good, with staff working hard, but there were simply not enough staff. We waited quite a while at the bar because no one was serving, as they were multi-tasking doing something else too. Also both mornings at breakfast we had to wait a while because no one was meeting guests, with again staff having to multi-task with clearing and ordering. I could see this was annoying for all guests who had to wait. Breakfast itself was fine with good variety. But beyond those points, the hotel was the poorest Accor hotel I have ever stayed in - and certainly nowhere near what I would expect from a 4-star Spa hotel. I stay in a lot of Accor hotels, and this is clearly in desperate need of new investment and refurbishment. Generally corridors were not that clean and sometimes messy with cleaning trolleys etc left around. Our room was very plain for a Junior Suite and poorly lit, so we had to ask for a desk lamp, as there was no lighting in the large room apart from 2 lights above the bed. The door handle to our bathroom broke and had to be fixed. We went into the gardens at one point (because of a fire alarm) and the gardens were also looking in much need of work. The path down to the lake for example was all broken up and the gardens generally looked uncared for. On the first evening we went to the pool and that experience was also very disappointing. The changing rooms are upstairs and the lift down to the pool was broken (looked like it hadn't worked in a long time) and the stairs down to the pool were dirty and steep. All-in-all a hotel that in my opinion does not currently meet the Accor standard, especially not a 4 star Mercure level. We chose the hotel as it is so close to the Peak District and Sheffield shops and had a pool. But we would not return. It has good potential because of its location, but it needs a substantial refurbishment.

Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed. We are in the process of refurbishing a number of our bathrooms and bedrooms and I do hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Needs a refurn and some soundproofing

Ocena na stronie TripAdvisor 3.0/5

Rebecca M 26/02/2020 Opinia zatwierdzona w TripAdvisor

The initial facade of the hotel is fine, but underneath it's badly in need of a refurbishment. The swimming pool area is pretty gross and dark, and really needs redoing. We weren't entirely sure where the old hall was as most of the hotel looks like student accomadation. There was a party going on with a loud disco which did stop at midnight but which made our floor vibrate and was hard to be distracted from, especially as the TV was out. The lights in the bathroom flickered horribly and one of the spotlights was gone. We also had a baffling phone call from reception before the disco started asking if we were a "stayover". Yes, this is a hotel, we weren't renting by the hour!

Another lovely stay.

Ocena na stronie TripAdvisor 5.0/5

preswylfa1879 24/02/2020 Opinia zatwierdzona w TripAdvisor

We had another lovely stay at the Kenwood Hall and Spa. The staff are very welcoming and helpful, especially Karola in reception and Violet on the breakfast service. The rooms are well appointed and the bathrooms much larger that usual in Accor hotels. The towels are lovely and soft, which again, is unusual in Accor hotels. The only blip was the quality of the TV signal.

Great Place to stay in Sheffield

Ocena na stronie TripAdvisor 5.0/5

Keith B Business - 10/02/2020 Opinia zatwierdzona w TripAdvisor

I have stayed at this venue a number of times for its convenience and for its spar and gym facilities. The recent change of ownership has started to make changes to the place. For instance the staff seem more friendly and motivated to serve you well. My wife and I will be back to stay again later this year.

Thank you for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay with us and have noticed the positive changes that the team have made. We very much look forward to welcoming you and your wife back later in the year. Kind Regards, Dan Wilson General Manager

Hit and miss...

Ocena na stronie TripAdvisor 3.0/5

jaf20132013 02/02/2020 Opinia zatwierdzona w TripAdvisor

I stay regularly and it’s hit and miss. Staff on the bar and restaurant are badly trained, when I was here last the bar lady was cleaning the pumps out on ALL beers and lagers at 20.15 just a it got busy. Rooms ok and bedding clean enough. Not 4 star at all, don’t eat there as not good. Location fab.

Thank you for taking the time in sharing your experiences and I am sorry that you have had a mixed-bag of experiences whilst staying with us. I have noted your comments and will be discussing this with our Food and Drinks Teams. We regularly review our training here at the hotel and I do hope that you will be able to notice some positive differences in future stays. Kind Regards, Dan Wilson General Manager

Lovely room, good breakfast, friendly staff

Ocena na stronie TripAdvisor 5.0/5

snow25 Family - 14/01/2020 Opinia zatwierdzona w TripAdvisor

Stayed overnight, 5 adults in 3 rooms. We were upgraded into suites (very nice). Hotel receptionist was very friendly. Rooms were very good, breakfast was plentiful with good selection. Breakfast staff were efficient.

Thank you for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Kind Regards, Dan Wilson General Manager

Lovely room with a view

Ocena na stronie TripAdvisor 4.0/5

Sue G Friends getaway - 09/01/2020 Opinia zatwierdzona w TripAdvisor

Lovely comfortable family room overlooking the gardens, however the heat from the small radiator is inadequate in the winter. We were supplied with a portable heater on request. Our room was directly above the dining room and we were woken by the music being played at volume at breakfast from 6.30am. Staff all very friendly and helpful and breakfast selection is excellent.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. I am sorry about the music in the restaurant. We have addressed this and corrected the timings. We look forward to welcoming you back again in the near future. Kind Regards, Dan Wilson General Manager

Great value, staff very helpful and friendly

Ocena na stronie TripAdvisor 4.0/5

Colette C Couples - 07/01/2020 Opinia zatwierdzona w TripAdvisor

Hotel room great very clean, staff helpful and friendly, food was very good, the only criticism I have is that when I went for a swim they only had 1 hand towel left, and I didn't find the pool very clean, the water was murky and the tiles looked like they needed a good scrub, it wouldn't stop me staying again, but perhaps wouldn't swim!!

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We are in the process of updating our facilities so I do hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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