Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 1,126 reviews

Best price
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Novotel Mumbai International Airport - Image 1
Novotel Mumbai International Airport - Image 2
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Novotel Mumbai International Airport - Image 4
CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road, 400059 MUMBAI, India

Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Telephone
Fax +91 22 6925 8869

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,126 reviews

Great Stay

Customer review rating 5.0/5

Sharvri P. Families - Confirmed reviews ALL

The staff was extremely courteous.. Immediately upgraded me to suite from the executive room as a Gold member. Was ensured that our kid and family members feel apecial

Average

Customer review rating 3.0/5

Kamal K. Families - Confirmed reviews ALL

Plus 1. Location - Well Connected 2. Rooms - They gave an upgrade to us Minus 1. They debited an amount from my credit card other than the one that was shown on app, few days before scheduled visit, unilaterally after having given an impression of debiting the original amount long back. This created lot of confusion and I had to block my card and bank accounts suspecting fraud. They admitted to have some issue with their software calculating GST 2. Staff was rude and a pack of doll bought by my 7 year daughter was viewed with suspicion. Food carried by my wife was too treated suspicions - overall we were made felt unwelcome.

Dear Mr. K., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Rachita Sood General Manager

Neutral

Customer review rating 3.0/5

Krishnamurthy N. Business - Confirmed reviews ALL

I wont rate you anything more than 6 because my check-in took a lot of time even though i was at your hotel well past 9:00PM and since i did not cancel, I am expecting a room to be available. It took more than 30 minutes to get a room and atleast i should be treated with a coffee atleast since it is not my mistake i am waiting. The staff acted as if this was business as usual and i ended up some unnecessary time at the restaurant drinking coffee. The only service they did was to get my access card to the coffee shop with absolutely no apology for the delay. During checkout, My card was disabled a minute after 12:00 and your staff enabled my card to checkout and again ended up not working so the staff need some training on how to enable back a card that is disabled. Please don't ask for rating and surveys when you don't care about customer and these are regulation if you are going to continue as you were before. Please invest in some training on customer service and process enablement for your staff so that customers feel valued but if it is not important, You can continue as before but i told my corporate not to book at your hotel anymore.

Dear Mr. N., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Rachita Sood General Manager

Good

Customer review rating 5.0/5

C P. S. Business - Confirmed reviews ALL

Neat and clean

Dear Mr. S., Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very nice experience .Great security .Feeling safe .Food was amazing .Nice staffs especially Ms Rahul and Vinay/Vijay from Food Exchange.The room was very clean and the room service was very nice.The Barmen were also very professional.Will surely recommend to others and will come again .

Dear Mr. T., Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Other web-users rate our hotel

  • 466 reviews 9.3/10 Location
  • 697 reviews 8.4/10 Room
  • 1,226 reviews 8.8/10 Service
  • 8 reviews 8.8/10 WiFi
  • 298 reviews 9.4/10 Vibe
  • 295 reviews 7.8/10 Cleanliness
  • 262 reviews 8.8/10 Breakfast
  • 254 reviews 7.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.