Dear Christophe, On behalf of the entire Pullman´s Lima San Isidro team we would like to thank you for taking the time to complete our satisfaction survey and give us your valuable impression of the quality we provide. It is very important for us to know the opinions of our guests; scores like yours helps us to continue improving in the level of service we offer. Unfortunately, we were unable to assist you with the care and efficiency we would have liked; reason why we apologize for the inconvenience you had regarding the type of the room and the delay at the check in. I would like to assure you that we are taking the necessary precautions to avoid such situations to repeat itself, because this is not part of our standards. However, thank you very much for letting us know that the service provided by our team was able to meet your expectations and improve your stay. Once again, we are truly sorry for the inconveniences caused and hope you can give us another opportunity for us to demonstrate the real sense of quality service that Pullman Lima San Isidro pursues to provide our guests. Thank you for your understanding. Kind regards, Xiomara Nunez Manger on Duty

Dear Isabelle, On behalf of Pullman's San Isidro team, we would like to thank you for sharing your comment with us. We feel very proud that enjoy you stay with us. Regarding the location we are only 10 minutes away by car to Miraflores and lots of great restaurants and shops nearby walking distance and as you said is a very quiet and safe neighborhood. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best regards, Xiomara Nuñez Manager on Duty

Dear Eric, On behalf of the entire Pullman Lima San Isidro team we would like to thank you for taking the time to complete our satisfaction survey. It is very important to know the opinions of our guests and we also feel proud to know that the service we offer is being received in the right way. Our commitment is your return so we will be happy to have you back in the hotel and receive you with the same personalized service that characterizes us. Thank you for your preference. Best regards, Sophia Candela Front Office Manager

Estimado Jean M., De parte de todo el equipo Pullman Lima San Isidro quisiera agradecerle por tomarse el tiempo de completar nuestra encuesta de satisfacción. Para nosotros es de suma importancia conocer las opiniones de nuestros huéspedes, Todo feedback es vital para poder saber en qué aspectos mejorar o reforzar, es por eso que estamos tomando en cuenta lo de nuestro horario de atención de bar, por lo que lo estamos extendiendo gracias a su observación, asimismo, agradecemos su mención a Darwin, se lo estamos haciendo extensivo. Nuestro compromiso es que quiera volver por lo que estaremos encantados de tenerlo nuevamente por el hotel para seguir atendiéndolo con el mismo trato personalizado que nos caracteriza. Gracias por su preferencia. Saludos Cordiales, Sophia Candela Gerente de Recepción

Dear Florent, Thank you very much for sharing your review with the rest of the travellers. It is very important for us to know the opinions of our guests to help us continue improving in the service we provide, that is why we would like to thank you about the front desk feedback, comments like yours helps us to continue improving in the level of service we provide. Thas is why we are taking actions in order to prevent situations like the aforementioned to be repeated. Thank you very much for your recommendation! Kind regards, Sophia Candela Front Office Manager