Dear Mr. I., We write to formally acknowledge receipt of your recent feedback and to express our sincere appreciation for you bringing these matters to our attention. We regret to learn of your dissatisfaction in relation to the lack of window access within your accommodation as this is due to security and guest safety, and as well as the limited housekeeping services on Sunday. Please accept our formal apologies for any inconvenience or discomfort these circumstances may have caused. Such matters are not consistent with the standards of service and amenity that we aim to provide to all guests. Your comments have been duly recorded and will be subject to internal review to ensure that our operational procedures and guest communications remain clear, accurate, and aligned with expected service levels. Feedback of this nature is invaluable in assisting us to identify areas requiring improvement and to implement appropriate corrective measures where necessary. We thank you once again for your observations and for the opportunity to review our service delivery. Should you wish to discuss your experience further, we would welcome direct contact at your convenience. Yours sincerely, Xavier Leono Front Office Duty Manager Batmans Hill On Collins

Dear Jansen, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious apartment, comfortable beds, and the friendliness of our team. Your recommendation is greatly appreciated. We look forward to welcoming you back in the future. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Dear Mr. N., We acknowledge and appreciate your recent communication concerning your stay with us at Batman’s Hill on Collins. We are pleased to note your positive remarks regarding the property’s central location, as well as your satisfaction with the complimentary upgrade to a more spacious accommodation. Please be assured that the management and staff are committed to the continual improvement of our facilities and services, with the objective of ensuring that all guests receive the highest standard of hospitality. Your feedback is therefore of significant value to us in our ongoing efforts to refine the guest experience. We thank you once again for taking the time to provide your comments and sincerely hope to have the opportunity to welcome you back to our establishment in the future. Kind regards, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Mr. P., Thank you very much for your feedback regarding your recent stay with us. We are pleased to hear that you found the room enjoyable, but we regret that your experience did not meet your expectations. It is concerning that the tray with remnants of breakfast and the empty wine glasses remained in the hallway for such a long time. We strive to keep our communal spaces clean and tidy, and we will discuss this with our team. Regarding the issues with our wifi system and the SSL certificate, we understand your frustration. We take technical problems seriously and will pass on your comments to our IT department to ensure that this is addressed in the future. Lastly, we regret that the ventilation in your room was not satisfactory. We understand the importance of good air circulation and will also discuss this internally. Thank you once again for your valuable feedback. We hope to welcome you again in the future. Kind regards, Batman’s Hill on Collins

Dear Ms. D. Boer and M.. Henry, We sincerely thank you for sharing your positive impressions following your recent stay at Batman’s Hill on Collins. It gives us great pleasure to learn that you appreciated the distinctive character of our building and the hospitality extended by our team. Your kind words are greatly valued and serve as a meaningful encouragement to our staff to continue upholding the high standards of service and guest care that define our establishment. We look forward to the opportunity of welcoming you again in the future for another pleasant and comfortable stay. Kind regards, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Wim D., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location while noting your concerns about noise and cleanliness in your room. Your insights are invaluable as we strive to enhance our guest experience. Best regards, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Beste Mo, Hartelijk dank voor uw positieve beoordeling. We zijn blij te horen dat u ons hotel prettig vond en ons personeel vriendelijk ervaren heeft. Uw feedback is zeer gewaardeerd en we hopen u in de toekomst weer te verwelkomen. Met vriendelijke groet, Troy Fraser Front Office Manager Batmans Hill on Collins

Dear Guest, Thank you very much for your positive feedback. We are pleased to hear that our staff was able to assist you well and that your stay met your expectations. We hope to welcome you again in the future. Best regards, Troy Fraser Front Office Manager Batman’s Hill on Collins