Novotel Melbourne South Wharf 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 5.234 beoordelingen

Beste prijs
garantie
Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
Novotel Melbourne South Wharf - Image 3
Novotel Melbourne South Wharf - Image 4
7 Convention Centre Place, 3006 South Wharf, Australië

Omschrijving

Extras van het hotel

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Nabijgelegen DFO outletcentra met 180+ retailer stores

Onze accommodaties

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Hotel locatie

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 South Wharf
Australië

Gps:-37.825365, 144.950306

Telefoon
Fax +61 3 9058 0488

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  5.234 beoordelingen

TripAdvisor score  4.5/5  500 beoordelingen

Certificaat van uitmuntendheid 2024

Good stay

Tripadvisor-waardering 4.0/5

Rupalmeghani Gezinnen - Gecertificeerde beoordeling door TripAdvisor

It’s one of the express kind hotels where you take your luggage yourself and the reception is on the 5th floor. So to go to reception you take a lift then walk till end and take another one to the rooms. This was quite inconvenient The hotel amd rooms are very well maintained. Rooms did feel small but okay if there 2 people. Pillows were bigger than I like. Bed comfortable. Only iron, ironing board, tea/coffee provided in the room. For everything else you need to call reception which when busy we got no answer after innumerable calls. The staff is wonderful specially the lady who checked us in. The staff at restaurant was super helpful too, the reception staff, except the lady we dealt with at checkout. Quite the opposite! It was quite disappointing as she was the last one I interacted with. The breakfast is the usual continental. We were all girls and hotel is bang opposite DFO(outlet mall) so you can only imagine our excitement:) The hotel has hooked up a parking deal there but we didn’t end up renting a car so don’t know much about it. Not too far from CBD. All in all it was a good experience here but would choose something in CBD next time

Dear Meghan, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel well-maintained and our beds comfortable. The dedication of our staff to provide excellent service is something we take great pride in, so it is rewarding to hear that you had a positive experience with the team member who checked you in, as well as with our restaurant staff. However, we understand that navigating to the reception area and then to your room can be an inconvenience for some of our guests. We apologize for any frustration this may have caused during your stay. Additionally, we are sorry to learn about the difficulties you encountered when trying to contact reception. Please know that we are committed to providing a seamless and responsive experience for all our guests. Nonetheless, we are pleased that our central location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, contributed positively to your stay. We believe that our location is an asset for guests looking to explore the vibrant city of Melbourne and all that it has to offer. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

A Memorable Birthday Stay – Highly Recommended!

Tripadvisor-waardering 5.0/5

familytravellerhn Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We had a truly unforgettable stay, which I booked as a surprise for my wife's birthday. The staff at reception were incredibly friendly and went above and beyond by helping me arrange for a cake and bouquet to be placed in our room before we checked in. To our delight, the hotel manager and concierge team also added a bottle of wine and a handwritten birthday card—such a thoughtful and personal touch! Our room was spacious, very clean, and extremely comfortable, with a breathtaking view of the Westgate Bridge and the bay. The location was perfect for enjoying the Melbourne skyline. We’re already planning to return! Breakfast was delicious. We ordered our favorite omelette and coffee, and it was served just right. While the breakfast area felt slightly smaller than other Novotels we've stayed at, the selection and quality were excellent. Overall, the entire experience was outstanding—from the service to the views to the little surprises. We can’t wait to come back!

Dear Velle, Thank you very much for this kind review of your recent stay. It is wonderful to hear that your stay with us was such a memorable one. We are delighted that you enjoyed the attentive service provided by our reception team and the special touches arranged for your wife's birthday. It is great that the comfort of your room, the stunning vistas of the Westgate Bridge and the bay, and our central location contributed to your exceptional experience. We are equally pleased that the breakfast offerings were to your satisfaction. We look forward to seeing you again soon. Best regards, Novotel Melbourne South Wharf Team

Terrible Experience

Tripadvisor-waardering 1.0/5

Ashni F Gecertificeerde beoordeling door TripAdvisor

As a regular guest at this hotel, I have always appreciated the quality of service, but my latest experience has left me quite disappointed. Around 9 PM on the night of our stay, my wife and I contacted reception due to unsettling noises, including banging and cracking sounds, which were disturbing our peace. A staff member, who wore glasses, kindly came to our room to investigate. She suggested that the noises could be due to weather-related expansion or contraction of the building and advised us to record the sounds and bring them to the attention of reception. She informed us that maintenance would be available in the morning but no sooner be contacted us regarding the noise. Following this, the night manager reached out to us after the staff member had left, reiterating the advice to record the noise for further discussion with reception. Upon checking out at 12 PM the following day, we approached the reception to share our recording with the manager on duty. Unfortunately, the duty manager did not introduce herself and was unprofessional in her demeanor. She made accusations that we frequently seek compensation during our stays, which was both surprising and disappointing. Her tone was loud and aggressive, and she refused to discuss the matter privately, despite our request for a more discreet conversation. Additionally, her comments regarding our celebrations and no staff members want to serve us were insulting to our race, culture and customs, as we often choose to stay in hotels for special occasions. When we presented our video recordings as evidence of our concerns, she dismissed them without making an effort to listen. As a long-time Accor member, I have never encountered such humiliation or embarrassment in any establishment. While I am not seeking compensation from this incident, I believe we deserve a formal apology from the staff member involved, as her behaviour was unacceptable, particularly in front of other guests and staff.

Okay for attending the conference centre.

Tripadvisor-waardering 3.0/5

KingHilary Gecertificeerde beoordeling door TripAdvisor

The staff are friendly, chatty and cheerful. The rooms are small and rather ordinary. The views of the highways and water beyond are interesting. The TV did not work in the first room. It took the maintenance guy some hours to try and fix whatever the problem was, even bringing a TV from another room. Finally, they gave us a new room with a slight upgrade.

Dear Hilary, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our team to be friendly, chatty, and cheerful, as we pride ourselves on our exceptional service. It's also wonderful to hear that you enjoyed the interesting views of the highways and water. However, we apologize for the inconvenience you experienced with the TV in your first room. We understand how important it is for our guests to have a fully functional in-room entertainment system for a comfortable stay. Finally, we are pleased that we were able to resolve the situation by providing a new room with a slight upgrade. Nonetheless, we hope you had the chance to benefit from our hotel's direct access to the Melbourne Convention & Exhibition Centre and its proximity to the DFO Shopping centre for a convenient and enjoyable stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Ideal location

Tripadvisor-waardering 5.0/5

MMarko1 Gecertificeerde beoordeling door TripAdvisor

Ideal location. This hotel is close to everything. We walked everywhere. There are so many great places to at or just grab a drink in the area. The room was very clean as was the bathroom. The room was also really quiet, we couldn't hear the traffic outside at all. Check in was easy, Everything was very nice.

Dear Marko, Thank you very much for this kind review of your recent stay. We are delighted to hear that your stay with us was a positive experience. We are pleased that you appreciated the cleanliness of our rooms, the serenity that accompanies our well-insulated accommodations, and the convenience of our check-in process. It is wonderful to know that our prime location enabled you to explore the surrounding area with ease, allowing you to enjoy the plethora of dining and drinking options nearby. We look forward to seeing you again soon. Best regards, Novotel Melbourne South Wharf Team

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 2.213 beoordelingen 9.1/10 Locatie
  • 2.846 beoordelingen 8.3/10 Kamer
  • 2.703 beoordelingen 8.7/10 Service
  • 63 beoordelingen 5.2/10 Wifi
  • 1.193 beoordelingen 8.9/10 Netheid
  • 646 beoordelingen 7/10 Ontbijt
  • 530 beoordelingen 5.2/10 Goede prijs-kwaliteitsverhouding
  • 445 beoordelingen 9.1/10 Sfeer

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Al onze hotels in South Wharf

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.