Novotel Melbourne South Wharf 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 4.434 beoordelingen

Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
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Novotel Melbourne South Wharf - Image 4

Omschrijving

Extras van het hotel

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Nabijgelegen DFO outletcentra met 180+ retailer stores

Onze accommodaties

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Hotel locatie

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 South Wharf
Australië

Gps:-37.825365, 144.950306

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  4.434 beoordelingen

TripAdvisor score  4.5/5  485 beoordelingen

Certificaat van uitmuntendheid 2024

A good hotel adjacent to MCEC in Melbourne

Tripadvisor-waardering 4.0/5

BPB2012 Gecertificeerde beoordeling door TripAdvisor

While attending an International Convention in the adjacent MCEC in Melbourne my wife and I had the occasion to visit friends staying in this hotel. Rooms though smaller than normal, had all the amenities that one needs. A good hotel having very convnient location for those attending any even at MCEC

Business stay. Excellent location for Melbourne Convention Centre

Tripadvisor-waardering 5.0/5

S5343DQantony Zaken - Gecertificeerde beoordeling door TripAdvisor

Great location for the Melbourne Conference/Convention Centre, excellent service and clean rooms. Enjoyed the gymnasium

Dear Antony, Thank you for such a great review. We are absolutely thrilled to hear that your stay at Novotel Melbourne South Wharf was satisfactory, particularly noting our prime location, exceptional service, and impeccable cleanliness. Additionally, we are pleased that our state-of-the-art gymnasium contributed positively to your visit, providing an excellent space for fitness and relaxation. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

Great place for a shopping stay

Tripadvisor-waardering 4.0/5

Laurence K Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We stayed for a fleeting shopping trip, and despite a bit of a blip on the radar, the staff (in particular Night Manager James and the assistant manager the next morning) made the stay so much better than it could have been. The rooms are nice, bathrooms are very clean and tidy and definitely a place to stay if you are looking for a place near the Convention Centre and DFO! It is great to see that good service is still available and that above all, is why I'd definitely go back here! Quality - 4 out of 5 Service - 5 out of 5 Location - 5 out of 5 Food - 2 out of 5 So all in all, an average of 4 stars from me.

Dear Laurence, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed our well-appointed rooms and the exceptional cleanliness of our bathrooms. Our team strives to provide a welcoming and comfortable environment for our guests, and we are thrilled that our efforts resonated with you during your visit. However, we regret that some aspects of your stay did not meet the standards you expected. While we receive many positive comments about our diverse culinary offerings, we understand that the dining experience can always be improved, and we take your feedback to heart. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously because this is very far from the standards that we impose on ourselves. Nonetheless, we are pleased that you found our location to be convenient, especially for shopping trips and accessing the Melbourne Convention & Exhibition Centre. Our prime location adjacent to the South Wharf DFO Shopping centre and direct access to the MCEC is something we are very proud of, and we are glad it contributed positively to your experience. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Some Good Some Bad

Tripadvisor-waardering 3.0/5

djh1 Gecertificeerde beoordeling door TripAdvisor

We just spent a night at the Novotel South Wharf and this was the third time we have stayed there. We were very happy with the service, I called during the week to request an extra chair in our room, and on check in they had that request and facilitated it immediately. We were also upgraded from a basic Queen to a King room which was nice. The room was exactly as described, had a reasonable view, an extremely comfortable bed and pillows and all the usual Novotel facilities. At around 6pm as we were about to start getting ready for dinner, there was an emergency announcement that we had to evacuate and to following the emergency directions. This is fine, but there were no directions whatsoever. My husband and myself, along with three others from another room walked down the stairs from the 20th to the 5th floor. We did not see or hear anyone else along the way. The emergency announcements continued on some floors as we passed but not all. When we finally reached the 5th floor where reception is located, we were greeted by a gentleman who stated that they thought it was a false alarm, but the fire brigade would check to make sure. The fire brigade strangely went up in the lift, which I always thought were turned off during emergencies. We were told that we had to wait on the 5th floor for the all-clear. We waited for a considerable time whilst other people came and went, all going up and down the lifts. New guests were checking in and going up the lifts too. After some time, I went to the reception desk, to be told they had no idea what was going on and we could go back to our rooms. We found the entire experience extremely disorganised and if there actually had been an emergency, very frightening as no one seemed to know what to do. I do think that Novotel need to do a lot more staff training in this area. Breakfast on Sunday morning was also very disorganised. We had to pay a 10% weekend surcharge which hadn’t been mentioned before, yet they were extremely lacking in staff. The staff that were there though were excellent and worked very hard indeed. The food itself was very good, but again due to the lack of staff, lots had run out and there were long waits for them to be refilled. I don’t think I would stay again unfortunately until they sort out their staff training issues and possibly hire more people.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that your requests were promptly accommodated, from the additional chair to the complimentary room upgrade, and that our facilities, including the comfort of our beds and pillows, met your expectations. However, we are genuinely concerned to learn about the confusion during the emergency evacuation and sincerely apologize for any distress this may have caused. We strive to ensure clear communication in such situations and will reinforce our emergency procedures with our team. Regarding your breakfast experience, we apologize for any inconvenience due to the surcharge and the wait times. Rest assured, we are committed to providing efficient service and will review our staffing levels to better serve our guests. It is, nevertheless, pleasing to know that the quality of our breakfast offerings was to your satisfaction, even amid the busy service. We are also grateful for your positive remarks on our staff's friendliness and the cleanliness of our hotel, which are aspects we take great pride in. We hope to have the pleasure of welcoming you back in the future for an experience that not only meets but exceeds your expectations. Warm regards,

CONVENIENT & PLEASANT!

Tripadvisor-waardering 5.0/5

Angelina B Gecertificeerde beoordeling door TripAdvisor

This hotel was very convenient for our needs. The staff was friendly and helpful. Front desk is open 24/7. Thank you Novotel Hotel staff and others that helped us. The room was clean and comfortable. The bathroom was excellent. By the way, check in is on level 5

Dear Guest, Thank you for reviewing your recent stay at our hotel. We're delighted to hear that our staff made a positive impression and that our 24/7 front desk service contributed to your pleasant stay. It's also wonderful to know you found your room to be clean and comfortable, reflecting our commitment to the highest standards of hygiene and comfort under our ALLSAFE accreditation. The excellence of our bathroom facilities is a detail we're particularly proud of, ensuring guests like you have a rejuvenating experience. We look forward to seeing you again very soon. Best wishes, Novotel Melbourne South Wharf Team

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 2.092 beoordelingen 9.1/10 Locatie
  • 2.822 beoordelingen 8.2/10 Kamer
  • 2.565 beoordelingen 8.6/10 Service
  • 34 beoordelingen 7.7/10 Wifi
  • 1.120 beoordelingen 8.6/10 Netheid
  • 629 beoordelingen 6.6/10 Ontbijt
  • 485 beoordelingen 5.4/10 Goede prijs-kwaliteitsverhouding
  • 444 beoordelingen 9.2/10 Sfeer

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