Hôtel Perle d'Orient Cat Ba - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 522 reviews

Hotel extras

  • All rooms feature enchanting ocean or mountain views

  • Prominent location surrounded by lush cliffs and beautiful Lan Ha Bay

  • The first International 5* hotel on Cat Ba Island

  • Only 10-minute from Cat Ba's speedboat port

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Hôtel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG

GPS:20.71624, 107.049699

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  522 reviews

TripAdvisor Rating  4.5/5  96 reviews

Certificate of excellence 2023

Could be better

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Doesn’t accommodate early checkin as other high end hotels. Checkout is 11am which is earlier than usual. Doesn’t make it easy for guests going in group with several rooms to order variety of menu sets. We got 3 meal vouchers which qualified for 3 different set orders but the hotel manager wanted all of us to order 3 sets of same menu ( either all Asian or Western, no combination). Hope the hotel will change the way it is operating at the moment.

Beautiful location with amazing views

Customer review rating 5.0/5

Laurel Couples - Confirmed reviews ALL

From the moment of check in to check out everyone was very friendly and helpful. It’s a quick walk to the main town but far enough away to be peaceful.

Dear Mrs. Laurel F., Thank you for taking out time to review your experience and submit a guest satisfaction survey. We are thrilled that you have left feeling so satisfied with your experience. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we highly appreciated for bringing the coffee issue to our attention so we could fix right away. Thank you again for sharing your experience, and we are looking forward to welcoming you back to Hotel Perle d'Orient Cat Ba- MGallery in the near future. Sincerely, Hai Mau (Ms.) Front Office Manager

Best team ever!!!

TripAdvisor rating 5.0/5

quynhhuongng Business - TripAdvisor review

I stayed here when it was newly opened 3 years ago and didn’t write a review but this second trip was beyond amazing. We organized a 2-day team retreat here. The support we had from the F&B and technical service team was far too great. Mr Dinh was definitely a problem-solver with a lot of flexibility, responsiveness and a great sense of humour; Mr Tu was very detail-oriented and his gentle smile really made me feel less stressed about everything; Son and everyone else in the hotel team (even a very young trainee) were very attentive and made everything run really smooth. Conclusion: for both leisure and business purposes, this is where you will feel like you are really being taken cared of!!!

Luxurious hotel with a beautiful view

Customer review rating 4.0/5

Michał Ś. Friends - Confirmed reviews ALL

The hotel is really fantastic. Has a long swimming pool with a bar on the ground level and a smaller cosy swimming pool on the roof. It is very rare that hotels have such a setup. This was very important for me as I really like to swim while staying in the hotel. Additionally, it has a swimming canals for entertainment. The second great thing about the hotel was breakfast - great quality and a large amount of meals to choose from, very tasty. You can eat breakfast in the restaurant but also on the veranda full of plants and great view on the pool, sea and rocks. The hotel is beautifully decorated - both in the lobby, common areas and rooms, everything has been done in a beautiful French style - elegant and with refined taste. The hotel is beautifully situated, which allows you to admire the bay from the rooms and around the pool; there is also access to a long sandy beach. The downside of the hotel is that despite the large number of staff, you are not receiving great quality service: they are young, poorly trained, speaking basic English only and a bit lost (e.g. I ordered a “signature cocktail”, and it took 3 people to prepare it together and still they seemed unsure about how to do it). The second thig I was disappointed with was the fact that the restaurant and bar are closed 10pm, while holiday guests should be able, in my opinion, to use them long after midnight.

Dear Mr. Michal S., Thank you for taking out time to review your experience and submit a guest satisfaction survey. The way you have highlighted hotel decoration, breakfast, swimming pools and bars really gives confidence to the team, they certainly work hard each day to please every guest, we are glad this was the case during your experience. We highly appreciate your mentioning about our staff English skills, rest assured that we are opening English classes from begin to advance ones. Moreover, we have a very clear training plan to improve skills and knowledge for the staff. We believe that your rate for us will be 100 after your next return,. Thank you again for sharing your experience, and we are looking forward to your return in the near future. Sincerely, Hai Mau (Ms.) Front Office Manager

Excellent staff food and stunning location

Customer review rating 5.0/5

Nick J. C. U. Couples - Confirmed reviews ALL

I enjoyed everything about my stay the staff was extremely attentive even though I only speak English and they did the best to help me every way. The food especially the on-demand Seafood was excellent and all the service in the restaurant at the front desk and every aspect of it was gracious and perfect. The location is restful the rooms are modern and very clean and one of the best things was a highly skilled staff and the spa of which I took advantage of four of the five days I was at the resort. It was sad to leave and I will be back thank you so much to all the staff and all the people that made my wonderful stay possible.

Dear Mr & Mrs. J., We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. I do hope you returned home safely. It was glad to talk to you time to time. We are delighted to have you as our value guests. We also are thrilled that you have left feeling so satisfied with your experience. Your feedback really makes our day. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you again for sharing your experience, and we all look forward to welcoming you back in the near future as said. Sincerely, Hai Mau (Ms.) Front Office Manager

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Other web-users rate our hotel

  • 129 reviews 9.3/10 Location
  • 241 reviews 8.7/10 Room
  • 291 reviews 8.5/10 Service
  • 7 reviews 7.1/10 WiFi
  • 115 reviews 9.4/10 Breakfast
  • 106 reviews 9.2/10 Amenities
  • 104 reviews 9.2/10 Vibe
  • 61 reviews 8.7/10 Comfort

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