Hôtel Perle d'Orient Cat Ba - MGallery 5 stars

Doesn’t accommodate early checkin as other high end hotels. Checkout is 11am which is earlier than usual. Doesn’t make it easy for guests going in group with several rooms to order variety of menu sets. We got 3 meal vouchers which qualified for 3 different set orders but the hotel manager wanted all of us to order 3 sets of same menu ( either all Asian or Western, no combination). Hope the hotel will change the way it is operating at the moment.

From the moment of check in to check out everyone was very friendly and helpful. It’s a quick walk to the main town but far enough away to be peaceful.

I stayed here when it was newly opened 3 years ago and didn’t write a review but this second trip was beyond amazing. We organized a 2-day team retreat here. The support we had from the F&B and technical service team was far too great. Mr Dinh was definitely a problem-solver with a lot of flexibility, responsiveness and a great sense of humour; Mr Tu was very detail-oriented and his gentle smile really made me feel less stressed about everything; Son and everyone else in the hotel team (even a very young trainee) were very attentive and made everything run really smooth. Conclusion: for both leisure and business purposes, this is where you will feel like you are really being taken cared of!!!

The hotel is really fantastic. Has a long swimming pool with a bar on the ground level and a smaller cosy swimming pool on the roof. It is very rare that hotels have such a setup. This was very important for me as I really like to swim while staying in the hotel. Additionally, it has a swimming canals for entertainment. The second great thing about the hotel was breakfast - great quality and a large amount of meals to choose from, very tasty. You can eat breakfast in the restaurant but also on the veranda full of plants and great view on the pool, sea and rocks. The hotel is beautifully decorated - both in the lobby, common areas and rooms, everything has been done in a beautiful French style - elegant and with refined taste. The hotel is beautifully situated, which allows you to admire the bay from the rooms and around the pool; there is also access to a long sandy beach. The downside of the hotel is that despite the large number of staff, you are not receiving great quality service: they are young, poorly trained, speaking basic English only and a bit lost (e.g. I ordered a “signature cocktail”, and it took 3 people to prepare it together and still they seemed unsure about how to do it). The second thig I was disappointed with was the fact that the restaurant and bar are closed 10pm, while holiday guests should be able, in my opinion, to use them long after midnight.

I enjoyed everything about my stay the staff was extremely attentive even though I only speak English and they did the best to help me every way. The food especially the on-demand Seafood was excellent and all the service in the restaurant at the front desk and every aspect of it was gracious and perfect. The location is restful the rooms are modern and very clean and one of the best things was a highly skilled staff and the spa of which I took advantage of four of the five days I was at the resort. It was sad to leave and I will be back thank you so much to all the staff and all the people that made my wonderful stay possible.