ibis Budapest Castle Hill 3 نجوم

I had a wonderful stay at the Mercure Budapest Castle Hill and was impressed by the overall experience. The room was beautiful, with modern decor and all the comforts I needed for a relaxing stay. As an Accor Gold Member, I was delighted to find a bottle of wine waiting for me in the room—a thoughtful touch that made me feel truly appreciated. The hotel’s location is fantastic, providing easy access to the stunning Castle Hill area and other key attractions in Budapest. The staff were friendly and professional, adding to the positive experience. This property goes above and beyond to recognize loyalty members and provide a memorable stay. I highly recommend it and would love to return in the future.

I had an amazing stay here with my friend during our travel to Budapest! The location of the hotel fantastic, with beautiful views. It was easy to reach, the center from here. The staff was incredibly kind, always ready to help with a smile. The food was delicious and offering a great variety. My room was very comfortable, providing everything I needed for a relaxing stay. Highly recommended for anyone!

Our personal experience was a good one despite recent poor reviews. Yes, we requested a twin room & got a double bed. However, I slept on the sofabed, and it was comfortable! We were room only, so I was unsure about food as we had none. There is a local supermarket at the back of the hotel which is useful & tea/coffee making facilities in the room. The room was quiet although located near a busy road/train station. Be patient at check-in !! It takes quite a while to be seen & it's not the warmest of welcomes just very different to what I've experienced before & I work in customer care, so I'm probably quite critical. There are lifts that are quick. Use your hangar to keep out housekeeping as although they start early, they come back later if needed. I can only say our experience (myself & my 19 yr old daughter) was good. It's a 2 min walk from the Metro, which is why this was so good for us. This is a good option if u don't want to stay in the city as that one is noisy!

Group of 33 all elderly age from 65 to 85 from London travelled by coach from Prague to Budapest. Our tour agent had boked this hotel and paid well in advance and had received confirmation letter. To our surprise the duty Manager was so rude with our Tour Manager in spite of him showing booking confirmation letter. We had to contact our tour operator in London and with great difficulty we at last got the room and it was almost 2 am. Some members who had requested twin beds were given double bed sharing same quilt. next day when requested twin beds and walk in shower as some members were disabled manager told you can have either walk in shower or twin bed not both. The lady in photo 3 was asked to sleep on sofa as there were no twin beds. When we told the manager we are going to write in trip advisor - he replied arrogantly - its not my fault. How can such a hotel with international reputation miss our booking when they had received full payment. the duty manager need to be sent for customer care course so he can learn how to handle customers.

I am worldwide traveller staying in similar hotels but never came across such rude behaviour from Manager on reception desk We were travelling in a group with guide from London On arrival around 11 pm we were told that there was no booking Our guide showed confirmation from reservation centre but it was not accepted We were all held up in hotel lounge no apology no curtesy no welcome drink and we’re treated like beggars Ultimately after 2 hours of waiting their reservation centre confirmed booking and rooms were allocated We almost accused our guide of failing to get written confirmation But on contrary he showed email of confirmation We seek full compensation for suffering caused by Mercure with no fault of ours This is serious issue concerning health conditions of our group all between age of 70 and 85 and freebies of drink vouchers and water cans cannot absolve damage Fellow travellers always carry hotel confirmation from hotel you are staying and not central reservation office somewhere you are not aware