Dear Guest, Thank you for sharing your review following your recent stay at Athens Capital Hotel - MGallery Collection. We are truly delighted to know that you enjoyed your stay with us and appreciated our location, the quality of our service, and the attention to detail provided throughout your visit. It is especially rewarding to hear that our team made you feel warmly welcomed and well cared for from arrival until departure. Your kind recognition of all our colleagues is sincerely appreciated and will be shared with the entire team. Their genuine dedication and commitment to creating a pleasant experience for our guests are what make moments like these possible. Thank you once again for your wonderful feedback. We look forward to welcoming you back to Athens Capital Hotel - MGallery Collection and providing you with another enjoyable stay in Athens. Sincerely, Evripides Tzikas General Manager

Dear Guest, Thank you for sharing your feedback following your recent stay at Athens Capital Hotel - MGallery Collection. We are pleased to know that you appreciated our excellent location and found the service to be good overall. At the same time, we are sorry to learn that the housekeeping service did not fully meet your expectations. As your comment did not include further details, should you wish to share more about your experience, we would be more than happy to hear from you, as your feedback is valuable in helping us maintain and improve our standards. We sincerely thank you for your time and hope to have the pleasure of welcoming you back in the future. Sincerely, Evripides Tzikas General Manager

Dear Guest, Thank you for taking the time to share your review following your recent stay at Athens Capital Hotel - MGallery Collection. We are delighted to hear that your stay was comfortable and enjoyable, and we greatly appreciate your kind words regarding our team. Your feedback regarding our sustainability efforts is also very encouraging, and we will be pleased to share your comments with our colleagues. We look forward to welcoming you back in the future for another memorable experience. Sincerely, Evripides Tzikas General Manager

Dear Guest, We are sincerely grateful for your outstanding feedback and for taking the time to highlight the aspects of your stay that made it truly memorable. It is a pleasure to read that you enjoyed our accommodation, the service provided by our team—especially Georgina and Frances—and our high standards across various departments. Your kind words regarding their friendliness and professionalism will certainly be shared with them. We are also pleased that our location, transportation, and room service met your expectations. We appreciate your valuable suggestion regarding the massage rooms, as your privacy is of utmost importance to us, and we will consider your feedback for future improvements. It has been our privilege to host you, and we look forward to the opportunity to welcome you back for another exceptional experience. Sincerely, Evripides Tzikas General Manager

Dear Mr. A., Thank you for your feedback following your recent stay at Athens Capital Hotel – MGallery Collection. We are pleased that you appreciated our central location. Regarding your comment on the room size, we offer a variety of room categories, including more spacious options, and we would be happy to assist you in selecting accommodations that better meet your preferences for any future visits. We would also like to address your concern about the security deposit. Please rest assured that the pre-authorization was released on the day of your check-out, November 17th, at 13:10 p.m. We have provided proof of the transaction to confirm that no further action is required from our side. Unfortunately, the timing of when the funds become available in your account depends on your bank’s processing time, which may vary. As for the external demonstration, we understand how this may have caused inconvenience. While such events are beyond our control, we always strive to assist our guests in navigating any disruptions. Mr. A., we appreciate your insights and look forward to welcoming you back, offering an even more seamless and enjoyable stay in the future. Yours sincerely, Evripides Tzikas General Manager