A celebration of Boston's exceptional talent, culture and character. In the heart of the Back Bay neighborhood, surrounded by historic brownstones, storied cultural institutions, bustling sidewalk cafes and chic boutiques, Raffles Boston offers an unmatched experience for those who want to discover the City of Notions at its finest. A captivating gastronomic destination sparking curiosity at every turn, this stately home is where culture meets indulgence.
From Singapore to the Back Bay, the same stories connect us, their lines familiar and well loved: the emblematic Traveler's Palm is the symbol of our oasis. Let yourself ease into the familiar comforts that distinguish Raffles properties around the world.
Hotel extras
Extraordinary cuisine in exceptional spaces, led by a world-class culinary team
Wellness floor with Guerlain Spa, 2,000sf fitness center, 20m pool & oversized hot tub
All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms
Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common
Our accommodation(s)
Book this hotel
Page 1 out of 6, Room 1 :
Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
, Room 2 :
Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
Room
Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
Photo out of - Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath. Discreet and personalized Butler Service.
Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
Photo out of - Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub with grab bars. 32in door, lowered switches.
Deluxe King Room Mobility and Hearing Access - Tub with Grab Bars 398SF 37SM, Butler Service
Photo out of - Deluxe King Room Mobility and Hearing Access - Tub with Grab Bars 398SF 37SM, Butler Service
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub with grab bars. Visual alarms and notification devices.
Deluxe Two Queens Room - 398SF 37SM, Butler Service. Marble Bathroom with Rain Shower
Photo out of - Deluxe Two Queens Room - 398SF 37SM, Butler Service. Marble Bathroom with Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath. Discreet and personalized Butler Service.
Deluxe Two Queens Room Mobility Access - Tub with Grab Bars 398SF 37SM Butler Service
Photo out of - Deluxe Two Queens Room Mobility Access - Tub with Grab Bars 398SF 37SM Butler Service
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath with grab bars. Discreet personalized Butler Service.
Photo out of - Deluxe Two Queens Room Hearing Access - 398SF 37SM, Butler Service, Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub. Visual alarms and notification devices.
Premier King Room - 443SF 41SM, Butler Service, Marble Bath with Rain Shower and Soaking Tub
Photo out of - Premier King Room - 443SF 41SM, Butler Service, Marble Bath with Rain Shower and Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub. Discreet and personalized Butler Service.
Premier King Room Mobility Access - Tub with Grab Bars 443SF 41SM Butler Service. Soaking Tub
Photo out of - Premier King Room Mobility Access - Tub with Grab Bars 443SF 41SM Butler Service. Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub with grab bars. 32in door, lowered switches.
Premier King Room Hearing Access - 443SF 41SM Butler Service, Rain Shower and Soaking Tub
Photo out of - Premier King Room Hearing Access - 443SF 41SM Butler Service, Rain Shower and Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub. Visual alarms and notification devices.
Emerald Suite 1 King - 699SF 65SM, Butler Service. Living Room, Wet Bar, 1.5 Bathrooms
Photo out of - Emerald Suite 1 King - 699SF 65SM, Butler Service. Living Room, Wet Bar, 1.5 Bathrooms
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with soaking tub, rain shower, double vanity, Guerlain amenities, personalized Butler Service.
Emerald Suite 1 King Mobility Access - Tub with Grab Bars 699SF 65SM Butler Service, 1.5 Bath
Photo out of - Emerald Suite 1 King Mobility Access - Tub with Grab Bars 699SF 65SM Butler Service, 1.5 Bath
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with soaking tub, rain shower, double vanity, personalized Butler Service. 32in door, lowered switches
Emerald Suite 1 King Hearing Access - 699SF 65SM Butler Service. Wet Bar, 1.5 Bath
Photo out of - Emerald Suite 1 King Hearing Access - 699SF 65SM Butler Service. Wet Bar, 1.5 Bath
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, double vanity, personalized Butler Service. Visual alarms, notification devices.
Premier Suite 1 King - 699SF 65SM Butler Service. Sweeping View, Living Room, 1.5 Bath
Photo out of - Premier Suite 1 King - 699SF 65SM Butler Service. Sweeping View, Living Room, 1.5 Bath
Expansive suite with sweeping views. Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, double vanity, personalized Butler Service
Premier Suite 1 King Mobility Access - 699SF 65SM, Butler Service. Sweeping View, 1.5 Bath
Photo out of - Premier Suite 1 King Mobility Access - 699SF 65SM, Butler Service. Sweeping View, 1.5 Bath
Expansive suite with sweeping views. Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, Butler Service. 32in door, lowered switches.
Gallery Suite 1 King - 861 SF 80 SM Butler Service. Living Room, Wet Bar, 1.5 Baths
Photo out of - Gallery Suite 1 King - 861 SF 80 SM Butler Service. Living Room, Wet Bar, 1.5 Baths
Featuring a thoughtfully curated art collection that enriches a spacious living room, dining table for two and wet bar. 5-fixture marble bath with soaking tub, rain shower, double vanity. Guerlain amenities, personalized Butler Service.
Raffles Presidential Suite 1 King - 2163SF 201SM, Butler Service. Airport Transfer
Photo out of - Raffles Presidential Suite 1 King - 2163SF 201SM, Butler Service. Airport Transfer
A sprawling suite, panoramic views, living area with fireplace and baby grand piano. Dining table for 10, stone bar counter, separate kitchen. Primary bath with large soaking tub, rain shower, walk-in closet. Range Rover Airport Transfer included.
SIGNATURE 1 BEDROOM SUITE 1 KING HEARING ACCESS 700SF 65SM Butler Service. Wet bar, 1.5 baths
Photo out of - SIGNATURE 1 BEDROOM SUITE 1 KING HEARING ACCESS 700SF 65SM Butler Service. Wet bar, 1.5 baths
Separate living room with ample seating, dining table for 2, wet bar, hardwood floors. 5-fixture master bath with soaking tub, rain shower, double vanity. Guerlain amenities, Casarovea linens. Visual alarms and notification devices.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
BACK BAY
Railway station
Access:
160 m / 0.1 mi5 min walk / 3 min drive
COPLEY PRUDENTIAL
Highway exit
Access:
800 m / 0.5 mi15 min walk / 5 min drive
BOSTON HARBOR
Ferries
Access:
3.22 km / 2 mi30 min walk / 8 min drive
BOSTON LOGAN
Helipad/aerodrome
Access:
5.79 km / 3.6 mi1 hrs walk / 14 min drive
Page out of
Boston Public Library
Art and Culture
Access:
800 m / 0.5 mi3 min walk
Boston Symphony Orchestra
Opera/symphony/concert hall
Access:
1.13 km / 0.7 mi10 min walk
Public Garden
Botanical gardens
Access:
1.61 km / 1 mi5 min walk
Boston Common
Historic monument
Access:
1.9 km / 1.18 mi7 min walk
MGM Music Hall at Fenway
Opera/symphony/concert hall
Access:
1.93 km / 1.2 mi25 min walk / 8 min drive
Freedom Trail
Historic monument
Access:
2 km / 1.24 mi15 min walk
Museum of Fine Arts
Museums
Access:
2.09 km / 1.3 mi25 min walk / 8 min drive
Fenway Park
Sports centre
Access:
2.09 km / 1.3 mi25 min walk / 8 min drive
Page out of
Boston Public Garden
Park
Boston Common
Park
Page out of
Copley Place
Shopping centre/mall
Access:
80 m / 0.05 mi2 min walk
Newbury Street Shops
Shopping district
Access:
320 m / 0.2 mi4 min walk
Prudential Center
Shopping centre/mall
Access:
480 m / 0.3 mi6 min walk
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service
Near the property
Car park
147 rooms
8 rooms for people with reduced mobility
33 connecting rooms
147 non-smoking rooms
35 floors
Languages spoken at the hotel
German
English
Spanish
French
Italian
Japanese
Portuguese
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Laundry / Valet Services
Additional charge
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Desk equipment available
Shoe shine machine
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Currency exchange
Currency exchange
Catering
2 Restaurants
One Bar
Room service
Cold snacks
Hot meals
Business
6 Meeting rooms
Family
Babysitting on request
Babysitting on request
Well-being
20 Meter Lap Pool
Covered
On site
Fitness Center
Additional charge
On site
Sports and leisure
Gym
On site
Near the property
Indoor parking
Private
Parking pricing: 70.31€80USD Per day
Page 1 out of 1, Restaurant 1 :
LONG BAR & TERRACE
, Restaurant 2 :
CAFÉ PASTEL
LONG BAR & TERRACE
Photo out of - LONG BAR & TERRACE
A fun, welcoming ambiance awaits hotel guests, residents and local patrons alike, whether savoring a lobster roll and a glass of Champagne for lunch, toasting with a Seafood Tower and chilled rose or sipping the signature Singapore Sling.
A fun, welcoming ambiance awaits hotel guests, residents and local patrons alike, whether savoring a lobster roll and a glass of Champagne for lunch, toasting with a Seafood Tower and chilled rose or sipping the signature Singapore Sling.
CAFÉ PASTEL
Photo out of - CAFÉ PASTEL
The Café serves coffee drinks, teas, cold pressed juices, smoothies, pastries, parfaits, breakfast sandwiches and a variety of healthy snacks.
The Café serves coffee drinks, teas, cold pressed juices, smoothies, pastries, parfaits, breakfast sandwiches and a variety of healthy snacks.
BLIND DUCK
Photo out of - BLIND DUCK
Crafted cocktails influenced by tradition and destination, each with a story of its own. The menu changes seasonally and includes low- and non-alcoholic drinks along with barrel-aged spirits and handcrafted signature cocktails.
Crafted cocktails influenced by tradition and destination, each with a story of its own. The menu changes seasonally and includes low- and non-alcoholic drinks along with barrel-aged spirits and handcrafted signature cocktails.
Pool
Photo out of - Pool
Overlooking the Back Bay neighborhood is a 20-meter lap pool, an oversized hot tub with tropical rain showers along with lounge and relaxation areas. Open daily from 6:00am - 8:00pm.
20 Meter Lap Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Location
On site
Pool features
Indoor pool
Heated Pool
Overlooking the Back Bay neighborhood is a 20-meter lap pool, an oversized hot tub with tropical rain showers along with lounge and relaxation areas. Open daily from 6:00am - 8:00pm.
Fitness center
On site
Fitness equipment
Treadmill
Strength equipment
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Towels available
2,000 SF fitness center featuring state-of-the-art Technogym equipment, open 24 hours 7 days a week.
Spa
Photo out of - Spa
Additional charge
Guerlain Spa at Raffles Boston is our fourth-floor haven featuring three private treatment suites with hydrotherapy baths and showers, a couples treatment suite, his and hers sauna, steam room and invigorating experience showers.
Location
On site
Accessibility
Accessible service
Other informations
Services
Shop
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Wheelchair access
Guerlain Spa at Raffles Boston is our fourth-floor haven featuring three private treatment suites with hydrotherapy baths and showers, a couples treatment suite, his and hers sauna, steam room and invigorating experience showers.
Exquisite event spaces in unrivalled location for history making engagements and weddings. Boasting 6,800 square feet of event space including a 2,800 square feet ballroom with panoramic views across the Charles River and Back Bay from the 19th floor.
Exquisite event spaces in unrivalled location for history making engagements and weddings. Boasting 6,800 square feet of event space including a 2,800 square feet ballroom with panoramic views across the Charles River and Back Bay from the 19th floor.
Very nice room and friendly staff. Great location too.
Customer review rating 5.0/5
Jim D.
Couples
-
Confirmed reviews ALL
Great service throughout superseded by fabulous meals and the best hotel coffee shop.
Customer review rating 3.0/5
Tejal P.
Business
-
Confirmed reviews ALL
hospitable, clean and friendly.
The beds were very uncomfortable, and the toilet door was noisy
Customer review rating 5.0/5
Denice P. O.
Business
-
Confirmed reviews ALL
I had a wonderful stay, all the staff was incredibly attentive, providing excellent service throughout. I loved it. I wish I could have stayed longer. I am definitely coming back.
Customer review rating 5.0/5
Rosa P.
Business
-
Confirmed reviews ALL
From the front door bellman to the spa attendant, bartenders, front desk staff all employees provided high quality service.
Customer review rating 5.0/5
Jim D.
Couples
-
Confirmed reviews ALL
Great service throughout superseded by fabulous meals and the best hotel coffee shop.
Customer review rating 3.0/5
Tejal P.
Business
-
Confirmed reviews ALL
hospitable, clean and friendly.
The beds were very uncomfortable, and the toilet door was noisy
Customer review rating 5.0/5
Denice P. O.
Business
-
Confirmed reviews ALL
I had a wonderful stay, all the staff was incredibly attentive, providing excellent service throughout. I loved it. I wish I could have stayed longer. I am definitely coming back.
Customer review rating 5.0/5
Rosa P.
Business
-
Confirmed reviews ALL
From the front door bellman to the spa attendant, bartenders, front desk staff all employees provided high quality service.
Customer review rating 4.0/5
Christabel L. S. Y.
Families
-
Confirmed reviews ALL
raffles boston is like my home in the city, i have stayed there 100% of my trips since they opened. always consistent in service, cleanliness and welcome - with the ONLY change this time of them having moved the lobby from the 17th floor down to ground. honestly, this is a bit annoying - detracting from the "luxury welcome" that raffles used to offer, and making it feel more like a W (not that there is anything wrong with the Ws, just not my cup of tea).
Customer review rating 3.5/5
Muna A.
Business
-
Confirmed reviews ALL
the worst thing is that i only stayed for two days, and i asked for the first night to change my bedding the next morning and put that square thing, when i came back at night, i found the bedding unchanged as there was a pen stain on the bedding .... and with the concierge they were nice, but it took a long time to answer and sometimes they did not pay attention to the actual instructions.... so for example, i asked early on for a hair appointment and a nail appointment, and said if there is not an availability of a nail session, to just go ahead with the hair appointment, and i went out, and then much much later they came back and said they could not find a place that does both, so basically due to my appointments for work, i was not able to do my hair in time for work appointments.
Customer review rating 4.5/5
Matthew S.
Families
-
Confirmed reviews ALL
Everything at Raffles was very comfortable and everyone was very accommodating. Our room needed a few minutes on arrival, so we were offered a complimentary drink at the rooftop bar. Totally not necessary, but much appreciated anyway. We also appreciated how our belongings were tidied in the bathroom. Never any problems at all! The only surprising thing in my opinion was the fairly standard toilet paper. It was minor compared to every other luxurious detail of course!
Customer review rating 0.5/5
Suzanne M.
Friends
-
Confirmed reviews ALL
The room was not ready when we arrived.
The hallways from the elevator to the room was dangerously HOT with no air to breathe.No air conditioning and smelled like burning electricity or plastic.
The room air conditioning was broken and had to be serviced twice while we were there. Temp went upwards above 78° and there was no way to open sealed glass windows. Then overnight the air blew freezing and I became ill.
Very polite staff apologized and delivered bottled water.
The air was not clean or breathable- there were no air filters, this was unhealthy
and I developed Covid when we returned home.
For a five star institution this was unacceptable and had it not been an event for our dear friends we would have left the hotel.
Customer review rating 5.0/5
Jordan K.
Business
-
Confirmed reviews ALL
The team was very attentive and service was top notch
Dear Mr. K.,
Thank you for your kind words regarding our service.
We are delighted to hear that our team provided you with attentive and exceptional service during your stay. Your satisfaction is our priority. The perfect marks are encouraging for us to continue striving for excellence
We hope to welcome you back soon for even more memorable visits.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.0/5
Seow H. L.
Business
-
Confirmed reviews ALL
Good service provided by the hotel. However, my room, 610, had a tapping noise going on and on throughout the day that made me lose my sleep for the 3 nights stay in the hotel.
In addition, I wish a proper table is built to accommodate for guests who are staying for business. There was no place for me to charge and use my laptop.
Dear Ms. L.,
Thank you for taking the time to share your feedback regarding your recent stay with us.
We are pleased to hear that you found our service to be commendable. However, we sincerely apologize for the disturbances you experienced due to the tapping noise in your room and for the inconvenience related to your workspace. Your comments regarding the need for a suitable workspace will be taken into consideration as we continually strive to enhance our guest experience.
Thank you again for your insights. We hope to welcome you back in the future for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Alyn C.
Families
-
Confirmed reviews ALL
It was a detail-focused stay. They recognized my birthday with a personal cake. They were on top
Of any reservations that Zi needed/wanted. The Raffles staff was aware of what I needed at all times.
Dear Ms. C.,
Thank you for your kind words regarding our location and staff.
We are delighted to hear that your stay was detail-focused and that our team made your birthday special. Your appreciation motivates us to continue providing exceptional service.
We look forward to welcoming you back for even more memorable experiences.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Margaret L.
Families
-
Confirmed reviews ALL
Top notch service at hotel. Our room was not quite ready when we arrived and we were escorted to the restaurant and given credit for food and drink until it was . Staff were excellent, rooms beautiful and so clean. We went to a wedding there as well and all food and drink were great!! Would definitely stay here again!
Dear Ms. L.,
Thank you for your kind words regarding your recent stay at Raffles Boston.
We are delighted to hear that our staff provided you with exceptional service and that you enjoyed the cleanliness and beauty of your room. It is also wonderful to know that you had a positive experience during the wedding event. Your feedback is greatly appreciated and will shared across the team.
We look forward to welcoming you back in the future.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 1.5/5
David P.
Families
-
Confirmed reviews ALL
For the flagship US location for a global luxury chain, Raffles Boston was completely underwhelming for a first time visit with my family. The ground floor check in process was abysmal and low-rent. The butler service is great in theory, but more than 50% of the requests I made took way too long and required my to follow up multiple times on whatsapp. And i'm talking basic requests like extra pillows and blankets. the sink was broken in one of the rooms, and so was the A/C heating and required techs to come in to service which was not convenient. the mattresses in the room were lumpy and uncomfortable and the views from the room were of the ugliest parking lot i've ever seen in any major city. The guys that work the front door were great, but they can only do so much to deal with the bad check in logistics downstairs, nor the nightly lounge crowd from upstairs that only makes the entry/check in experience more of a total shitshow. Not a premium experience from any perspective.
Dear Mr. P.,
Thank you for sharing your candid feedback regarding your recent stay at Raffles Boston.
We sincerely regret to learn that your experience did not meet your expectations, particularly in areas that are essential to our guests' comfort and satisfaction.
We understand that the check-in process fell short of the standard we strive to uphold. Additionally, we apologize for the delays you encountered with your butler service requests, as well as the inconveniences related to the broken sink and A/C. Such issues should be addressed promptly, and we appreciate you bringing them to our attention. Your comments concerning room comfort and the view will also be taken into consideration as we continuously seek to improve our offerings.
We are pleased to hear that our front door staff provided you with great service amidst the challenges you faced. Your insights are invaluable in our pursuit of excellence. We assure you that they will be shared with the team.
Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future under improved circumstances.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 3.5/5
Matthew B.
Families
-
Confirmed reviews ALL
Staff is very friendly. Rooms are well appointed. Breakfast is stupidly overpriced and bland. The lobby is way too small. You are missing a real concierge.
Dear Mr. B.,
Thank you for your feedback from your recent visit.
We appreciate your kind words regarding our staff and room quality. However, we regret that the breakfast did not meet your expectations and that you found the lobby size inadequate. Your comments about the concierge service will be noted for future consideration. Our team strive to perfect all of services and facilities with continuing improvements.
We look forward to an opportunity of your return for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Macy A.
Families
-
Confirmed reviews ALL
Raffles Boston gets the big things right: a beautiful property, fantastic location, wonderful rooms, and all the polish you expect from a true five-star hotel. But the real luxury here is the staff.
The team was exceptional—warm, intuitive, genuinely engaging, and always a step ahead. At this level, beautiful hotels are easy to find. What separates the memorable ones is how they make you feel, and Raffles Boston absolutely understands that.
Come for the beautiful property and perfect Boston location. Come back because the people make it feel truly special.
Dear Ms. A.,
Thank you for your thoughtful and generous review of Raffles Boston.
We are delighted to learn that you found our property beautiful and enjoyed our fantastic location. It is especially gratifying to hear your kind words about our staff, as their warmth and attentiveness are central to the experience we strive to provide. We take great pride in creating memorable moments for our guests, and your feedback reassures us that we are on the right path.
We look forward to welcoming you back in the future, where our team will continue to make your stay truly special.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 0.5/5
Alissa X. W.
Families
-
Confirmed reviews ALL
The suite had a very strong food-like odour, especially at night. Switched to another room, same problem. The rooms were not sound proof - can hear every single step in the hallway. Washroom floors not cleaned properly - they were sticky to walk on. "Butler" was a robot - and one who didn't know how to redirect properly most of my inquiries. Breakfast at Long Bar was extremely slow. Upon checkout, no one even asked how my experience was.
Dear Ms. W.,
Thank you for sharing your feedback regarding your recent stay with us.
We are disheartened to learn that you encountered issues with the odor in your suite and the sound insulation, as well as concerns about cleanliness in the washroom. We strive for high standards and your comments will be reviewed with our housekeeping team.
We apologize for the inconveniences you experienced with our service and the response time at Long Bar & Terrace. Your experience during checkout also fell short to your expectations, and we appreciate you bringing this to our attention. We value your feedback as it helps us improve the guest experience.
We look forward to a future opportunity to welcome you back for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 3.5/5
Kathleen H.
Solo
-
Confirmed reviews ALL
Had an unexpected layover in Boston and was happy to find room availability at Raffles. Overall was surprised by the change in the check in location--much less privacy and close to the street entrance. No special amenities provided although am a diamond Accor member but chalked this up to the last minute booking. Comfortable stay otherwise, quiet and quick room service.
Dear Ms. H.,
Thank you for sharing your experience with us.
We are pleased to hear that you found your stay comfortable and enjoyed the quiet ambiance along with our room service. However, we regret that the check-in process did not meet your expectations regarding privacy and that you did not receive special amenities as an Accor member. We appreciate your understanding given the last-minute nature of your booking. Your feedback is valuable, and we will certainly take it into consideration for immediate improvements.
We look forward to welcoming you back for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.5/5
Timothy B.
Families
-
Confirmed reviews ALL
Our only issue was that our air conditioning wasn’t working the 1st. Ight. It was very hot in the room and uncomfortable.
Service came up the morning of day 2 and fixed the compressor. Everything was cool from then on.
Dear Mr. B.,
Thank you for sharing your experience with us.
We are pleased to hear that your overall stay was overall enjoyable. We regret the inconvenience caused by the air conditioning on your first night and appreciate your understanding while our team resolved the issue. Your high marks are encouraging to the team to continue striving for excellence.
We look forward to your return soon for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Marco A. Z.
Families
-
Confirmed reviews ALL
Great hotel, great location great services, and great staff
Dear Mr. Z.,
Thank you for your kind words regarding your recent stay.
We are delighted to hear that you enjoyed our location, services, and staff. Your satisfaction is our top priority. We appreciate the perfect marks as encouragement to continue striving for excellence.
We look forward to welcoming you back in the future for even more memorable visits.
Best regards,
Aileen Hoang
Executive Office
Web-users rating
Other web-users rate our hotel
206 reviews9.4/10Location
539 reviews7.4/10Room
722 reviews8.2/10Service
231 reviews8.8/10Vibe
224 reviews8.4/10Amenities
185 reviews6.7/10Food
144 reviews5/10Comfort
107 reviews8.7/10Wellness Area
51 reviews9.4/10Location
139 reviews7.4/10Room
193 reviews8.4/10Service
55 reviews8.2/10Vibe
54 reviews6.8/10Food
36 reviews4.9/10Comfort
32 reviews6.9/10Bar
29 reviews8.6/10Wellness Area
30 reviews9.4/10Location
81 reviews7.2/10Room
118 reviews8.2/10Service
42 reviews8.1/10Amenities
35 reviews8.8/10Vibe
29 reviews6.8/10Food
26 reviews4.3/10Comfort
14 reviews8.7/10Wellness Area
27 reviews9.4/10Location
116 reviews7.4/10Room
119 reviews7.7/10Service
38 reviews8.4/10Amenities
33 reviews8.6/10Vibe
16 reviews7.1/10Cleanliness
9 reviews8.9/10Wellness Area
7 reviews6.3/10Breakfast
15 reviews9.4/10Location
28 reviews6.5/10Room
35 reviews8.3/10Service
13 reviews8.4/10Vibe
11 reviews8.3/10Amenities
11 reviews6.2/10Food
6 reviews6.1/10Breakfast
5 reviews8.5/10Wellness Area
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Frequently asked questions
Raffles Boston is located at 40 Trinity Place, 02116 Boston, in the heart of the Back Bay neighborhood. We are just 160 m from the Back Bay railway station, which is a 5 minute walk. Nearby attractions include Newbury Street and Boston Common, and on-site private indoor parking is available for an additional fee.
Raffles Boston offers a variety of elegant accommodations including:
Deluxe 1 King and Deluxe 2 Queens rooms
Premier 1 King and Grand 1 King rooms
Emerald, Signature, and Premier 1 Bedroom Suites
The expansive Raffles 1 Bedroom Suite with a baby grand piano
Many rooms feature hardwood floors and marble bathrooms with butler service.
At Raffles Boston, we provide a range of luxury services and amenities:
Free Wi-Fi and high speed internet
Valet parking and fitness center for an additional fee
Indoor 20 meter lap pool and Guerlain Spa
Long Bar & Terrace and Cafe Pastel
Butler service for all rooms and suites
Wheelchair accessibility and meeting rooms
Raffles Boston invites you to dine at our exceptional venues:
Long Bar & Terrace: serving regional cuisine and signature cocktails like the Singapore Sling
Cafe Pastel: offering coffee, pastries, and breakfast sandwiches
Blind Duck: a bar featuring seasonally changing handcrafted cocktails
Room service is also available for your convenience.
At Raffles Boston, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Raffles Boston regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Raffles Boston using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Raffles Boston features 6 meeting rooms for your professional needs. Our largest space covers 244 square meters and can accommodate up to 150 guests in a seated layout or 180 for banquets.
Raffles Boston offers exquisite event spaces for weddings and engagements, including a 2,800 square feet ballroom on the 19th floor with panoramic views. Our facilities encompass 6,800 square feet of total event space to accommodate your special celebrations.
Raffles Boston is a wheelchair accessible hotel featuring 8 rooms specifically designed for guests with reduced mobility. These accommodations include:
Accessible bathrooms with grab bars
32 inch wide doorways
Lowered switches and roll-in showers
Yes, Raffles Boston allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Raffles Boston, you can easily explore the city on foot:
Copley Place: 2 min walk
Newbury Street Shops: 4 min walk
Prudential Center: 6 min walk
Boston Public Library: 3 min walk
Boston Symphony Orchestra: 10 min walk
Public Garden: 5 min walk
Boston Common: 7 min walk
Freedom Trail: 15 min walk
The Guerlain Spa at Raffles Boston is a fourth-floor haven featuring three private treatment suites with hydrotherapy baths and a couples treatment suite. Our wellness facilities include:
Sauna and steam room
Invigorating experience showers
20 meter lap pool and oversized hot tub
Additional charges apply for spa services.
Raffles Boston features the Long Bar & Terrace, which offers a rooftop and terrace with exceptional views of the city. This welcoming space is open to hotel guests, residents, and local patrons alike.
Raffles Boston supports business travelers with high speed Wi-Fi and 6 versatile meeting rooms. Our accommodations, such as the Raffles 1 Bedroom Suite, include a business desk, and our fitness center is available for an additional fee.
