A celebration of Boston's exceptional talent, culture and character. In the heart of the Back Bay neighborhood, surrounded by historic brownstones, storied cultural institutions, bustling sidewalk cafes and chic boutiques, Raffles Boston offers an unmatched experience for those who want to discover the City of Notions at its finest. A captivating gastronomic destination sparking curiosity at every turn, this stately home is where culture meets indulgence.
From Singapore to the Back Bay, the same stories connect us, their lines familiar and well loved: the emblematic Traveler's Palm is the symbol of our oasis. Let yourself ease into the familiar comforts that distinguish Raffles properties around the world.
Hotel extras
Extraordinary cuisine in exceptional spaces, led by a world-class culinary team
Wellness floor with Guerlain Spa, 2,000sf fitness center, 20m pool & oversized hot tub
All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms
Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common
Our accommodation(s)
Book this hotel
Page 1 out of 6, Room 1 :
Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
, Room 2 :
Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
Room
Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
Photo out of - Deluxe King Room - 398SF 37SM, Butler Service, Marble Bath with Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath. Discreet and personalized Butler Service.
Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
Photo out of - Deluxe King Room Mobility Access - Tub with Grab Bars 398SF 37SM, Butler Service, Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub with grab bars. 32in door, lowered switches.
Deluxe King Room Mobility and Hearing Access - Tub with Grab Bars 398SF 37SM, Butler Service
Photo out of - Deluxe King Room Mobility and Hearing Access - Tub with Grab Bars 398SF 37SM, Butler Service
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub with grab bars. Visual alarms and notification devices.
Deluxe Two Queens Room - 398SF 37SM, Butler Service. Marble Bathroom with Rain Shower
Photo out of - Deluxe Two Queens Room - 398SF 37SM, Butler Service. Marble Bathroom with Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath. Discreet and personalized Butler Service.
Deluxe Two Queens Room Mobility Access - Tub with Grab Bars 398SF 37SM Butler Service
Photo out of - Deluxe Two Queens Room Mobility Access - Tub with Grab Bars 398SF 37SM Butler Service
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a retreat from the city's energy. Featuring plush bedding, custom furnishings, hardwood floors, and a marble bath with grab bars. Discreet personalized Butler Service.
Photo out of - Deluxe Two Queens Room Hearing Access - 398SF 37SM, Butler Service, Rain Shower
A refined sanctuary in the heart of Back Bay, this elegantly appointed room offers a serene retreat from the city's energy. Featuring plush bedding, custom furnishings, rain shower and tub. Visual alarms and notification devices.
Premier King Room - 443SF 41SM, Butler Service, Marble Bath with Rain Shower and Soaking Tub
Photo out of - Premier King Room - 443SF 41SM, Butler Service, Marble Bath with Rain Shower and Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub. Discreet and personalized Butler Service.
Premier King Room Mobility Access - Tub with Grab Bars 443SF 41SM Butler Service. Soaking Tub
Photo out of - Premier King Room Mobility Access - Tub with Grab Bars 443SF 41SM Butler Service. Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub with grab bars. 32in door, lowered switches.
Premier King Room Hearing Access - 443SF 41SM Butler Service, Rain Shower and Soaking Tub
Photo out of - Premier King Room Hearing Access - 443SF 41SM Butler Service, Rain Shower and Soaking Tub
A spacious room blending a residential elegance with modern luxury. Plush bedding, custom furnishings, hardwood floors, expansive seating area, and a marble bath with soaking tub. Visual alarms and notification devices.
Emerald Suite 1 King - 699SF 65SM, Butler Service. Living Room, Wet Bar, 1.5 Bathrooms
Photo out of - Emerald Suite 1 King - 699SF 65SM, Butler Service. Living Room, Wet Bar, 1.5 Bathrooms
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with soaking tub, rain shower, double vanity, Guerlain amenities, personalized Butler Service.
Emerald Suite 1 King Mobility Access - Tub with Grab Bars 699SF 65SM Butler Service, 1.5 Bath
Photo out of - Emerald Suite 1 King Mobility Access - Tub with Grab Bars 699SF 65SM Butler Service, 1.5 Bath
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with soaking tub, rain shower, double vanity, personalized Butler Service. 32in door, lowered switches
Emerald Suite 1 King Hearing Access - 699SF 65SM Butler Service. Wet Bar, 1.5 Bath
Photo out of - Emerald Suite 1 King Hearing Access - 699SF 65SM Butler Service. Wet Bar, 1.5 Bath
Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, double vanity, personalized Butler Service. Visual alarms, notification devices.
Premier Suite 1 King - 699SF 65SM Butler Service. Sweeping View, Living Room, 1.5 Bath
Photo out of - Premier Suite 1 King - 699SF 65SM Butler Service. Sweeping View, Living Room, 1.5 Bath
Expansive suite with sweeping views. Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, double vanity, personalized Butler Service
Premier Suite 1 King Mobility Access - 699SF 65SM, Butler Service. Sweeping View, 1.5 Bath
Photo out of - Premier Suite 1 King Mobility Access - 699SF 65SM, Butler Service. Sweeping View, 1.5 Bath
Expansive suite with sweeping views. Design inspired by Boston's Emerald Necklace, botanical accents enrich a living room with ample seating, dining for two, and wet bar. Marble bath with tub, rain shower, Butler Service. 32in door, lowered switches.
Gallery Suite 1 King - 861 SF 80 SM Butler Service. Living Room, Wet Bar, 1.5 Baths
Photo out of - Gallery Suite 1 King - 861 SF 80 SM Butler Service. Living Room, Wet Bar, 1.5 Baths
Featuring a thoughtfully curated art collection that enriches a spacious living room, dining table for two and wet bar. 5-fixture marble bath with soaking tub, rain shower, double vanity. Guerlain amenities, personalized Butler Service.
Raffles Presidential Suite 1 King - 2163SF 201SM, Butler Service. Airport Transfer
Photo out of - Raffles Presidential Suite 1 King - 2163SF 201SM, Butler Service. Airport Transfer
A sprawling suite, panoramic views, living area with fireplace and baby grand piano. Dining table for 10, stone bar counter, separate kitchen. Primary bath with large soaking tub, rain shower, walk-in closet. Range Rover Airport Transfer included.
SIGNATURE 1 BEDROOM SUITE 1 KING HEARING ACCESS 700SF 65SM Butler Service. Wet bar, 1.5 baths
Photo out of - SIGNATURE 1 BEDROOM SUITE 1 KING HEARING ACCESS 700SF 65SM Butler Service. Wet bar, 1.5 baths
Separate living room with ample seating, dining table for 2, wet bar, hardwood floors. 5-fixture master bath with soaking tub, rain shower, double vanity. Guerlain amenities, Casarovea linens. Visual alarms and notification devices.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
BACK BAY
Railway station
Access:
160 m / 0.1 mi5 min walk / 3 min drive
COPLEY PRUDENTIAL
Highway exit
Access:
800 m / 0.5 mi15 min walk / 5 min drive
BOSTON HARBOR
Ferries
Access:
3.22 km / 2 mi30 min walk / 8 min drive
BOSTON LOGAN
Helipad/aerodrome
Access:
5.79 km / 3.6 mi1 hrs walk / 14 min drive
Page out of
Boston Public Library
Art and Culture
Access:
800 m / 0.5 mi3 min walk
Boston Symphony Orchestra
Opera/symphony/concert hall
Access:
1.13 km / 0.7 mi10 min walk
Public Garden
Botanical gardens
Access:
1.61 km / 1 mi5 min walk
Boston Common
Historic monument
Access:
1.9 km / 1.18 mi7 min walk
MGM Music Hall at Fenway
Opera/symphony/concert hall
Access:
1.93 km / 1.2 mi25 min walk / 8 min drive
Freedom Trail
Historic monument
Access:
2 km / 1.24 mi15 min walk
Museum of Fine Arts
Museums
Access:
2.09 km / 1.3 mi25 min walk / 8 min drive
Fenway Park
Sports centre
Access:
2.09 km / 1.3 mi25 min walk / 8 min drive
Page out of
Boston Public Garden
Park
Boston Common
Park
Page out of
Copley Place
Shopping centre/mall
Access:
80 m / 0.05 mi2 min walk
Newbury Street Shops
Shopping district
Access:
320 m / 0.2 mi4 min walk
Prudential Center
Shopping centre/mall
Access:
480 m / 0.3 mi6 min walk
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service
Near the property
Car park
147 rooms
8 rooms for people with reduced mobility
33 connecting rooms
147 non-smoking rooms
35 floors
Languages spoken at the hotel
German
English
Spanish
French
Italian
Japanese
Portuguese
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Laundry / Valet Services
Additional charge
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Desk equipment available
Shoe shine machine
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Currency exchange
Currency exchange
Catering
2 Restaurants
One Bar
Room service
Cold snacks
Hot meals
Business
6 Meeting rooms
Family
Babysitting on request
Babysitting on request
Well-being
20 Meter Lap Pool
Covered
On site
Fitness Center
Additional charge
On site
Sports and leisure
Gym
On site
Near the property
Indoor parking
Private
Parking pricing: 80USD80USD Per day
Page 1 out of 1, Restaurant 1 :
LONG BAR & TERRACE
, Restaurant 2 :
CAFÉ PASTEL
LONG BAR & TERRACE
Photo out of - LONG BAR & TERRACE
A fun, welcoming ambiance awaits hotel guests, residents and local patrons alike, whether savoring a lobster roll and a glass of Champagne for lunch, toasting with a Seafood Tower and chilled rose or sipping the signature Singapore Sling.
A fun, welcoming ambiance awaits hotel guests, residents and local patrons alike, whether savoring a lobster roll and a glass of Champagne for lunch, toasting with a Seafood Tower and chilled rose or sipping the signature Singapore Sling.
CAFÉ PASTEL
Photo out of - CAFÉ PASTEL
The Café serves coffee drinks, teas, cold pressed juices, smoothies, pastries, parfaits, breakfast sandwiches and a variety of healthy snacks.
The Café serves coffee drinks, teas, cold pressed juices, smoothies, pastries, parfaits, breakfast sandwiches and a variety of healthy snacks.
BLIND DUCK
Photo out of - BLIND DUCK
Crafted cocktails influenced by tradition and destination, each with a story of its own. The menu changes seasonally and includes low- and non-alcoholic drinks along with barrel-aged spirits and handcrafted signature cocktails.
Crafted cocktails influenced by tradition and destination, each with a story of its own. The menu changes seasonally and includes low- and non-alcoholic drinks along with barrel-aged spirits and handcrafted signature cocktails.
Pool
Photo out of - Pool
Overlooking the Back Bay neighborhood is a 20-meter lap pool, an oversized hot tub with tropical rain showers along with lounge and relaxation areas. Open daily from 6:00am - 8:00pm.
20 Meter Lap Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Location
On site
Pool features
Indoor pool
Heated Pool
Overlooking the Back Bay neighborhood is a 20-meter lap pool, an oversized hot tub with tropical rain showers along with lounge and relaxation areas. Open daily from 6:00am - 8:00pm.
Fitness center
Photo out of - Fitness center
2,000 SF fitness center featuring state-of-the-art Technogym equipment, open 24 hours 7 days a week.
Fitness Center
Additional charge
2,000 SF fitness center featuring state-of-the-art Technogym equipment, open 24 hours 7 days a week.
Location
On site
Fitness equipment
Treadmill
Strength equipment
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Towels available
2,000 SF fitness center featuring state-of-the-art Technogym equipment, open 24 hours 7 days a week.
Guerlain Spa
Photo out of - Guerlain Spa
Additional charge
Guerlain Spa at Raffles Boston is our fourth-floor haven featuring three private treatment suites with hydrotherapy baths and showers, a couples treatment suite, his and hers sauna, steam room and invigorating experience showers.
Guerlain Spa at Raffles Boston is our fourth-floor haven featuring three private treatment suites with hydrotherapy baths and showers, a couples treatment suite, his and hers sauna, steam room and invigorating experience showers.
Exquisite event spaces in unrivalled location for history making engagements and weddings. Boasting 6,800 square feet of event space including a 2,800 square feet ballroom with panoramic views across the Charles River and Back Bay from the 19th floor.
Exquisite event spaces in unrivalled location for history making engagements and weddings. Boasting 6,800 square feet of event space including a 2,800 square feet ballroom with panoramic views across the Charles River and Back Bay from the 19th floor.
In my vast history of traveling millions of miles some experiences are more memorable than others. Raffle's is clearly a nice property in a wonderful location. While location, price, brand loyalty and other factors may assist in your choices of where to stay. Rarely does experience stand alone or supersede other priorities. Raffley's is the place you want to pay more if needed or even drive out of your way. Imagine just knowing it's going to go right. Not hoping, knowing. I have never felt more comfortable in high-stakes meetings than when I visit here. It elevates me. I needed something not on property and they sent out for it. My high-stakes meetings were Friday and Monday with a holiday over the weekend. I went home and back trusting my dry cleaning would be done and, in my room, hanging in the closet. I can backpack to what feels like an extension of home or even a vacation-like experience. Every single employee is on board. No detractors, outliers, or weakest links. The brand is in their DNA from day one and it shows. I will search Raffles or go out of my way to support this brand that supported me in turning stress into peace and peace into production. My best meetings happen when I stay here. Forever a fan and will advocate the story at every chance. I expect to age well and be the guy that tell that same story about Raffle's. "Is he talking about Raffle's again?".... He is!
Customer review rating 2.0/5
Allison D. K.
Couples
-
Confirmed reviews ALL
The location is great and the room itself was nice. However, there were several issues with the hotel - I would not stay here again until all issues are addressed:
1. Lobby was chaotic and understaffed; our room wasn't ready by 3 pm check-in.
2. Hallways and breakfast restaurant were HOT (easily 80 degrees). It was uncomfortable.
3. The room itself ran hot - it definitely did not cool to the 66 degrees we set it to.
4. The pillows and linens were not comfortable.
5. The elevators were painfully slow, and none of the floors had monitors that displayed where the elevators were (i.e., you could be waiting for 3-4+ minutes and never know if an elevator would ever show up).
6. It was hard to get ahold of a live person at reception over the phone. Too much AI for a five star hotel.
The best part was by far our meal at La Padrona.
I would definitely stay at One Dalton or the old Four Seasons instead next time.
Customer review rating 4.5/5
Erich S.
Business
-
Confirmed reviews ALL
Staff, room and facilities were all exceptional (10's). The coffee shop (5) and room service (7) need work to get to full 10.
Dear Mr. S.,
Thank you for your kind words regarding our staff, room, and facilities.
We are pleased to learn that you enjoyed a wonderful stay with us. We appreciate your feedback on our coffee shop and room service as we strive for excellence in all areas. Your insights are invaluable to us and encouraging to our team for continuous commitment.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.0/5
Jim H.
Business
-
Confirmed reviews ALL
the staff and food was great. The lack of a desk/ work space in my room was disappointing and inconvenient as I needed to go somewhere else to get work done.
Dear Mr. H.,
Thank you for your kind words regarding our staff and food. We are glad to learn that you overall enjoyed a pleasant experience with us.
We regret to hear that the absence of a desk in your room caused inconvenience during your stay. Your feedback is valuable to continually strive to enhance our guest experience. We have shared the details across our teams for future consideration.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Molly A.
Friends
-
Confirmed reviews ALL
Had a lovely stay for 2 nights. The staff was wonderful: attentive, kind, and helpful. The room was spacious, well appointed and comfortable. As was the spa! Would stay again and again!
Dear Ms. A.,
Thank you for your kind feedback regarding your recent visit to our hotel.
We are delighted to hear that you enjoyed the location, service, amenities, and particularly the spa. Your appreciation of our staff's efforts is truly valued. As our team aim to deliver excellent service and facilities, your praise is encouraging.
We look forward to welcoming you back in the future.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 2.0/5
Allison D. K.
Couples
-
Confirmed reviews ALL
The location is great and the room itself was nice. However, there were several issues with the hotel - I would not stay here again until all issues are addressed:
1. Lobby was chaotic and understaffed; our room wasn't ready by 3 pm check-in.
2. Hallways and breakfast restaurant were HOT (easily 80 degrees). It was uncomfortable.
3. The room itself ran hot - it definitely did not cool to the 66 degrees we set it to.
4. The pillows and linens were not comfortable.
5. The elevators were painfully slow, and none of the floors had monitors that displayed where the elevators were (i.e., you could be waiting for 3-4+ minutes and never know if an elevator would ever show up).
6. It was hard to get ahold of a live person at reception over the phone. Too much AI for a five star hotel.
The best part was by far our meal at La Padrona.
I would definitely stay at One Dalton or the old Four Seasons instead next time.
Customer review rating 4.5/5
Erich S.
Business
-
Confirmed reviews ALL
Staff, room and facilities were all exceptional (10's). The coffee shop (5) and room service (7) need work to get to full 10.
Dear Mr. S.,
Thank you for your kind words regarding our staff, room, and facilities.
We are pleased to learn that you enjoyed a wonderful stay with us. We appreciate your feedback on our coffee shop and room service as we strive for excellence in all areas. Your insights are invaluable to us and encouraging to our team for continuous commitment.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.0/5
Jim H.
Business
-
Confirmed reviews ALL
the staff and food was great. The lack of a desk/ work space in my room was disappointing and inconvenient as I needed to go somewhere else to get work done.
Dear Mr. H.,
Thank you for your kind words regarding our staff and food. We are glad to learn that you overall enjoyed a pleasant experience with us.
We regret to hear that the absence of a desk in your room caused inconvenience during your stay. Your feedback is valuable to continually strive to enhance our guest experience. We have shared the details across our teams for future consideration.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Molly A.
Friends
-
Confirmed reviews ALL
Had a lovely stay for 2 nights. The staff was wonderful: attentive, kind, and helpful. The room was spacious, well appointed and comfortable. As was the spa! Would stay again and again!
Dear Ms. A.,
Thank you for your kind feedback regarding your recent visit to our hotel.
We are delighted to hear that you enjoyed the location, service, amenities, and particularly the spa. Your appreciation of our staff's efforts is truly valued. As our team aim to deliver excellent service and facilities, your praise is encouraging.
We look forward to welcoming you back in the future.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.5/5
Tifani B.
Friends
-
Confirmed reviews ALL
Wonderful two night stay in the double queen deluxe room. Enjoyed the excellent gym and spa amenities everyday. The in room tea, coffee, furnishings and toiletries feel elevated and special. Would love to return for another stay. Entire staff was professional and provided excellent service.
Dear Ms. B.,
Thank you for your kind feedback regarding your recent stay.
We are pleased to hear that you enjoyed our luxurious amenities and the exceptional service provided by our staff. Here at Raffles Boston, our team proudly deliver excellent service and facilities to all of our guests. Your praise is encouraging for continuous commitment.
We look forward to welcoming you back for another relaxing experience.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
John S.
Business
-
Confirmed reviews ALL
Excellent comfortable stay. A great bar!
Dear Mr. S.,
Thank you for your kind words regarding our location and the ambiance of Raffles Boston.
We are delighted to know that you enjoyed your stay and found our bar to be excellent. Our team strives to deliver excellent service and facilities to all of our guests. Your praise is encouraging for continuous commitment.
We look forward to welcoming you back in the future.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 1.5/5
Frank C.
Business
-
Confirmed reviews ALL
Hotel was great and over it, except very loud garbage trucks would pick up dumpsters and slam them to get all the trash out and it was extremely loud and was every day of our stay. Very annoying.
Dear Mr. C.,
Thank you for your time in providing feedback from your recent stay at our hotel.
We appreciate your kind words regarding our hotel. At the same time, we apologize for the disturbances caused by the refuse collection. We understand how this may have impacted your experience and will certainly take your comments into consideration. Our team strives to deliver excellent service and facilities to all of our guests and will continue implementations with valuable notes.
We look forward to your return soon for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 1.0/5
Patrick B.
Business
-
Confirmed reviews ALL
I was charged for various minibar items (including various expensive whiskeys, diet coke, evian water, etc.) that I didn't consume. I was not shown a final invoice at checkout, nor did anyone mention these items to me at checkout. Only after I left did I receive an invoice with these items by email. When I called to ask to have them removed the receptionist said she was "new" and would pass the comment along to the manager. I have not heard back in a week, and my credit card has still been charged for these items. As a Diamond Accor member I stay in many Accor hotels all over the world and have never experienced anything like this. This is not what I woudl expect from a Raffles hotel.
Dear Mr. B.,
Thank you for sharing your feedback regarding your recent experience at Raffles Boston.
We apologize for the inconvenience you encountered with the minibar charges and the subsequent lack of communication during your checkout process. We understand the frustration of being charged for items you did not consume. The full expenses were refunded the day following your departure, which a new folio was emailed directly to you. We appreciate your patience as we finalized clarification.
We strive to provide a seamless experience for all our guests. We regret that we fell short in this instance. Your concerns have been noted and will be addressed with our team to prevent such occurrences in the future.
We value your loyalty as a Diamond Accor member and sincerely hope to have the opportunity to host you again.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Mark H.
Couples
-
Confirmed reviews ALL
Well appointed and excellent staff service
Dear Mr. H.,
Thank you for your kind words regarding your recent stay with us.
We are delighted to hear that you appreciated our well-appointed accommodations and excellent staff service. Your satisfaction is our priority and the praise encourages our team to continue striving for excellence.
We hope to welcome you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 3.0/5
Du J.
Families
-
Confirmed reviews ALL
I called the butler at 8:30 and told them I’d left a small piece of luggage in the trunk of my car, asking them to retrieve it for me. An hour passed, and I heard nothing back. The bag contains my laptop and daily essentials. I followed up repeatedly, yet I got no real update — they only kept saying they were waiting.
Also, with the valet parking service: when my luggage was unloaded, no one checked with me whether all my belongings had been taken out of the car. That’s how this small bag was left behind. I asked them to fetch it for me that evening, but it still hasn’t arrived after a long wait.
Besides, I requested an extra blanket from the butler before I went out. When I came back, I found my request had not been followed.
I’m disappointed with these two service issues. What’s more, the AI butler can only understand a handful of simple commands. It fails to process detailed requests and always has to transfer me to a human butler.
Dear Ms. Du,
Thank you for sharing your feedback regarding your recent stay at Raffles Boston.
We appreciate your kind words about our location. However, we regret to learn about the challenges you faced with our butler service and valet parking.
It is concerning to hear that your luggage was not retrieved in a timely manner, and we understand how important your laptop and essentials are. We acknowledge that clear communication is crucial in such situations and sorry that you did not receive the updates you needed. Additionally, we apologize for the oversight regarding your request for an extra blanket, as our team strive to fulfill all our guests' needs promptly.
Regarding the butler, we recognize that while it serves many functions, it may not meet every requirement. We are constantly working to enhance our services, including the integration of technology with our human touch. Your feedback is invaluable in guiding our improvements.
Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.5/5
Matthew A.
Families
-
Confirmed reviews ALL
Visited my daughter who is living in Boston as a post-grad.
Dear Mr. A.,
Thank you for your kind remarks regarding your recent stay.
We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. Your praise is encouraging to our team to continue striving for excellence.
We look forward to welcoming you back on your next visit to Boston.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Rory M.
Couples
-
Confirmed reviews ALL
Wonderful location. We really loved our raffles experience. It was my wifes birthday and she was made to feel very special at every turn. Thank you to your team, we will be back in November with our children. The spa is a must.
Dear Mr. M.,
Thank you for your kind words regarding your recent stay with us.
We are delighted to hear that you and your wife had a memorable experience celebrating her birthday. Your praise is encouraging to our team to continue striving for excellence.
We look forward to welcoming you and your family back in November.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
John R.
Couples
-
Confirmed reviews ALL
Check-in was easy, as was the pickup in the Raffles Land Rover. Staff were easily reachable via text for questions. Room service breakfast and restaurant lunch were excellent quality. The room was comfortable and well decorated.
Dear Mr. R.,
Thank you for your kind words regarding your recent stay.
We are delighted to hear that you enjoyed our location, the comfort of your room, and the quality of our dining options. Your compliments regarding our staff will be shared with the team. It is encouraging to continue aiming for excellence.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Christopher M.
Families
-
Confirmed reviews ALL
Like always, perfect. Your staff is second to none.
Dear Mr. M.,
Thank you for your continued support and wonderful comments from your visit to the hotel.
We are delighted to learn that you enjoyed a pleasant stay. Here at Raffles Boston, our team prides themselves on delivering excellent service and facilities to all of our guests. Your praise and perfect marks are encouraging.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Garima A.
Families
-
Confirmed reviews ALL
I had a lovely stay at Raffles. Only issue is the breakfast was included in the stay but I was being charged for it. Thank you
Dear Ms. A.,
Thank you for your kind words regarding your stay at Raffles Boston.
We are delighted to learn that you enjoyed a pleasant visit. Your perfect marks are encouraging to the team to continue aiming for excellence.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Annamarie O.
Families
-
Confirmed reviews ALL
true 5 star experience
Dear Ms. O.,
Thank you for your kind words regarding our prime location, beautiful accommodations, and the fabulous spa.
We are delighted to learn that you had a true five-star experience during your stay with us. Here at Raffles Boston, our team strive to deliver excellent service and facilities to all of our guests. Your praise is encouraging.
We look forward to welcoming you back soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 4.0/5
Starling I.
Solo
-
Confirmed reviews ALL
Great service, great room, delicious room service. Toilet room doors slam loudly with glass against glass and no way to keep it open or it hits the other door.
Dear Ms. I.,
Thank you for your kind words regarding our spacious accommodations and room service.
We are pleased to hear that you overall enjoyed a pleasant stay here at the hotel. At the same time, we appreciate your feedback on the toilet room doors and will take it into account as we continually strive to enhance our guest experience.
We look forward to welcoming you back for a flawless visit.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 5.0/5
Yusef K.
Business
-
Confirmed reviews ALL
warm introduction upon entering...a guy named Titus was world class and quite helpful. Good clean rooms beautifully appointed. And speedy service for the ironing board and anything else i needed
Dear Mr. K.,
Thank you for the glowing comments from your recent stay.
We are thrilled to hear that you enjoyed a delightful experience and found our team, especially Titus, to be helpful. Your appreciation of our clean rooms and prompt service is greatly valued. The perfect marks are encouraging to continue striving for excellence.
We look forward to your return soon.
Best regards,
Aileen Hoang
Executive Office
Customer review rating 3.0/5
Olof J.
Couples
-
Confirmed reviews ALL
The property is beautiful
The service is like any regular hotel
Butler service is a gimmick and does nothing that the checkin desk at the holiday inn wont do for you.
Not worth the money.
Dear Mr. J.,
Thank you for your feedback regarding your recent stay here at the hotel.
We are pleased to hear you appreciated our beautiful property. However, we apologize for the mishaps during your visit and regret to learn that our service did not fully meet your expectations. We value your insights as they help our team enhance the guest experience.
We look forward to an opportunity of welcoming you back soon for a flawless experience.
Best regards,
Aileen Hoang
Executive Office
Web-users rating
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Frequently asked questions
Raffles Boston is located at 40 Trinity Place, 02116 Boston, in the heart of the Back Bay neighborhood. We are just 160 m from the Back Bay railway station, which is a 5 minute walk. Nearby attractions include Newbury Street and Boston Common, and on-site private indoor parking is available for an additional fee.
Raffles Boston offers a variety of elegant accommodations including:
Deluxe 1 King and Deluxe 2 Queens rooms
Premier 1 King and Grand 1 King rooms
Emerald, Signature, and Premier 1 Bedroom Suites
The expansive Raffles 1 Bedroom Suite with a baby grand piano
Many rooms feature hardwood floors and marble bathrooms with butler service.
At Raffles Boston, we provide a range of luxury services and amenities:
Free Wi-Fi and high speed internet
Valet parking and fitness center for an additional fee
Indoor 20 meter lap pool and Guerlain Spa
Long Bar & Terrace and Cafe Pastel
Butler service for all rooms and suites
Wheelchair accessibility and meeting rooms
Raffles Boston invites you to dine at our exceptional venues:
Long Bar & Terrace: serving regional cuisine and signature cocktails like the Singapore Sling
Cafe Pastel: offering coffee, pastries, and breakfast sandwiches
Blind Duck: a bar featuring seasonally changing handcrafted cocktails
Room service is also available for your convenience.
At Raffles Boston, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Raffles Boston regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Raffles Boston using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Raffles Boston features 6 meeting rooms for your professional needs. Our largest space covers 244 square meters and can accommodate up to 150 guests in a seated layout or 180 for banquets.
Raffles Boston offers exquisite event spaces for weddings and engagements, including a 2,800 square feet ballroom on the 19th floor with panoramic views. Our facilities encompass 6,800 square feet of total event space to accommodate your special celebrations.
Raffles Boston is a wheelchair-accessible hotel featuring 8 rooms specifically designed for guests with reduced mobility. These accommodations include:
Accessible bathrooms with grab bars
32 inch wide doorways
Lowered switches and roll-in showers
Yes, Raffles Boston allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Raffles Boston, you can easily explore the city on foot:
Copley Place: 2 min walk
Newbury Street Shops: 4 min walk
Prudential Center: 6 min walk
Boston Public Library: 3 min walk
Boston Symphony Orchestra: 10 min walk
Public Garden: 5 min walk
Boston Common: 7 min walk
Freedom Trail: 15 min walk
The Guerlain Spa at Raffles Boston is a fourth-floor haven featuring three private treatment suites with hydrotherapy baths and a couples treatment suite. Our wellness facilities include:
Sauna and steam room
Invigorating experience showers
20 meter lap pool and oversized hot tub
Additional charges apply for spa services.
Raffles Boston features the Long Bar & Terrace, which offers a rooftop and terrace with exceptional views of the city. This welcoming space is open to hotel guests, residents, and local patrons alike.
Raffles Boston supports business travellers with high speed Wi-Fi and 6 versatile meeting rooms. Our accommodations, such as the Raffles 1 Bedroom Suite, include a business desk, and our fitness center is available for an additional fee.
