Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.6/5 123 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  123 reviews

Customer review rating 4.5/5

Paul Business - Confirmed reviews ALL

Overall quite pleasant and the best Boston hotel I've visited. -The main caveat is the suboptimal soundproofing of the main room door (between the corridor and the room; one can hear nearly everything when employees or guests talk in the corridor). -Hot water in the bathtub wasn't hot enough, just slightly hot. -As usual in Boston, prices are too high for what is offered.

Dear Mr. B., Thank you for the feedback from your recent visit to our hotel. Here at Raffles Boston, we strive to provide all of our guests with superior services and facilities. You comments are valuable to us, as we promptly take action for implementations. We look forward to welcoming you upon your return for nothing short of a more pleasant experience. Best regards, Aileen Hoang Director of Quality.

Perfect balance of sophistication and comfort.

Customer review rating 5.0/5

Karim D. Couples - Confirmed reviews ALL

My husband and I were traveling on business and pleasure. We were celebrating an anniversary. The team at Raffels Boston gave us an exquisite experience. The atmosphere and attention to detail were top notch. They have done a stellar job at finding the right balance. When every staff member feels truly happy and sincere, you know that you are in n a great place!

Dear Ms. D., Thank you for the glowing review of your stay at our hotel. We are very glad to hear that you enjoyed a wonderful celebration here at Raffles Boston. We pride ourselves in delivering superior services, facilities, and food to all of our guests. I will be sure to share your valuable comments with our team, especially Anya. We look forward to your return in creating even more memorable visits. Best regards, Aileen Hoang Director of Quality

Raffles Boston

Customer review rating 4.0/5

Heather A. C. Solo - Confirmed reviews ALL

I had a wonderful birthday overnight stay and spa treatment.

Dear Ms. C., Thank you for your time in reviewing your recent stay at our hotel. We are glad to learn that you enjoyed your visit overall and will be sure to share your praise with our team, especially Katie and Paula. However, we sincerely apologize that certain mishaps flawed your experience. Here at Raffles Boston, we strive to perfect services, facilities, and food quality for all of our guests. Rest assure, prompt actions are in place for positive implementations. We look forward to your return sooner rather than later for many more pleasant celebrations. Best regards, Aileen Hoang Director of Quality

Excellent service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Rooms were well designed. Everyone was so customer focused - from every touchpoint. Arrival at the entrance, check in, butler service etc

Dear Ms. M., Thank you for your time in reviewing your recent visit to our hotel. We pride ourselves in delivering nothing short of superior services, facilities, and food to all of our guests here at Raffles Boston. Your valuable comments act as encouragement for us to continue going above and beyond. We look forward to welcoming you back sooner rather than later. Best regards, Aileen Hoang Director of Quality

Good stay-excellent service

Customer review rating 4.5/5

Bruce H. Families - Confirmed reviews ALL

Everything was well done and service was superior

Dear Mr. H., Thank you for the high marks from your recent experience at our hotel. Here at Raffles Boston, we pride ourselves in delivering excellent services, facilities, and food quality to all of our guests here at Raffles Boston. Your praising comments act as encouragement for us to continue going above and beyond. I will be sure to share the information particularly with our Reservations and Butler teams. We are looking forward to your return in creating even more memorable stays. Best regards, Aileen Hoang Director of Quality

Other web-users rate our hotel

  • 26 reviews 9.9/10 Location
  • 60 reviews 8/10 Room
  • 97 reviews 7.8/10 Service
  • 44 reviews 8/10 Amenities
  • 42 reviews 8.6/10 Vibe
  • 30 reviews 7.7/10 Food
  • 19 reviews 4.9/10 Comfort
  • 15 reviews 9.3/10 Wellness Area

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