Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,298 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces, led by a world-class culinary team

  • Wellness floor with Guerlain Spa, 2,000sf fitness center, 20m pool & oversized hot tub

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common

Our accommodation(s)

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Room 1

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,298 reviews

Customer review rating 5.0/5

Maria K. Couples - Confirmed reviews ALL

Dear Ms. K., Thank you for taking the time to share your delightful experience at Raffles Boston. We are thrilled to hear that you enjoyed an upgraded room that met your aesthetic expectations, and that Kieran, your butler, provided exceptional and attentive service. Our team strives to create memorable experiences for our guests. It is gratifying to know that we succeeded in enhancing your stay. We appreciate your kind comments regarding our VIP welcome amenities, including the fruit and vegetable platters and champagne. It is wonderful to hear that you found our fitness facilities well-equipped and the pool to be perfect for relaxation. Additionally, we are pleased that you enjoyed your dining experiences at both Long Bar & Terrace and La Padrona, as we take pride in offering quality cuisine for our guests. Thank you for your positive feedback. We look forward to welcoming you back for another memorable stay in the future. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Lisa F. Couples - Confirmed reviews ALL

Dear Ms. F., Thank you for your kind words regarding your recent stay at Raffles Boston. We are thrilled to hear that you enjoyed our beautiful accommodations, attentive service, and the stunning views of the city. It is wonderful to know that your Butler exceeded your expectations and that you found our amenities delightful. Your perfect marks and praise are encouraging to our team to continue going above and beyond. We look forward to welcoming you back in the near future for another memorable experience. Best regards, Aileen Hoang Executive Office

Customer review rating 4.0/5

Susan M. Families - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your feedback regarding your recent stay at Raffles Boston. We are delighted to hear that you had a good experience overall and appreciate your kind words about our butler service. Ensuring that our guests have memorable dining experiences is a priority for us. It is wonderful to know that our team was able to assist you with your reservation. We sincerely apologize for any inconvenience you experienced with the mini bar amenities. While we strive to provide a well-stocked selection, we appreciate your insight regarding the tonic water. Your comments will be taken into consideration as we continue to enhance our offerings for guests. It is also pleasing to hear that you enjoyed our breakfast offerings, as we take great pride in providing high-quality dining options. We understand that views can significantly impact a guest's experience and are grateful for your understanding of this matter. Thank you once more for your valuable feedback. We hope to welcome you back to Raffles Boston in the future for another enjoyable stay. Best regards, Aileen Hoang Executive Office

Customer review rating 2.5/5

Angela P. Business - Confirmed reviews ALL

Dear Ms. P., Thank you for sharing your experience with us. We are disappointed to learn that your stay did not meet your expectations, especially regarding the Butler service. Your feedback about the welcome amenities and room temperature has been noted. Here at Raffles Boston, our team strive to perfect all of services and facilities to our guests. We take your insights seriously as they help us to improve our services. We hope to have the opportunity to serve you better in the future. Best regards, Aileen Hoang Executive Office

Customer review rating 4.0/5

Jeffrey M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your thoughts following your recent stay with us at Raffles Boston. While we are pleased to hear that you appreciated the beautiful design of our hotel, the stunning views from our 17th-floor bar, and the comfort of your room, we regret to learn that your experience with our service did not meet your expectations. Your feedback regarding the check-in process and the communication about your room's availability is invaluable. We understand how important timely service is, especially when guests are eager to settle in and enjoy the amenities. We will ensure that your comments regarding the lack of communication and the delay in delivering your luggage are shared with our management team to enhance our operational efficiency in these areas. We also appreciate your observations on the reception area and the service in our restaurant. The first impression is indeed crucial, and we apologize that the reception area did not reflect the elegance we strive for. Cleanliness and professionalism are paramount, and your insights will help us address these concerns. Regarding your dining experience, it is concerning to hear about the inconsistencies in service and billing. Your comments will certainly be used to remind our team of the high standards we aim to uphold. We are particularly sorry to hear about the oversight with your room cleaning. Our goal is to ensure that all guests have a comfortable and seamless experience. Your suggestions for improved training and leadership are duly noted as we continuously seek to elevate our service standards. Thank you once again for your feedback. We hope you will consider giving us another opportunity to serve you in the future. Best regards, Aileen Hoang Executive Office

Other web-users rate our hotel

  • 204 reviews 9.4/10 Location
  • 520 reviews 7.7/10 Room
  • 711 reviews 8.3/10 Service
  • 230 reviews 8.9/10 Vibe
  • 222 reviews 8.7/10 Amenities
  • 185 reviews 6.8/10 Food
  • 97 reviews 8.9/10 Wellness Area
  • 95 reviews 7/10 Cleanliness

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