Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 536 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  536 reviews

Potential to be absolutely great, but not there.

Customer review rating 0.5/5

Gm Business - Confirmed reviews ALL

One doesn’t expect to face a brick wall for a view when paying the highest rate in Boston for a hotel room, but the room itself is for sure stunning. The service at every step misses a beat, or many beats . Breakfast disaster , eggs soo over cooked. My guess is they will ultimately figure it out . will be awhile before I skip either one of the fours season to stay here again…

Dear Mr. M., Thank you for your time in sharing about your recent stay at our hotel. I am very sorry for the shortcomings that flawed your experience with us. Please trust that such mishaps are not well representations of the quality hospitality we aim to deliver. As Raffles Boston strive for perfection of all food quality, services, and facilities, your feedback is valuable for immediate implementations. We look forward to an opportunity in welcoming you back for a more memorable visit. Best regards, Aileen Hoang Director of Quality

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was a very quick overnight, hvac was loud… like a built in white noise sound machine. Light in mini bar was a blinking strobe light. Only way to shut off was all lights off

Dear Ms. W., Thank you for your time in reviewing your recent stay at our hotel. We are glad you enjoyed a pleasant experience overall. Here at Raffles Boston, our team strives to provide the best of services and facilities to all of our guests. I am sorry for the technical issues encountered during your visit with us. Your feedback is valuable, and I have shared the information for immediate improvements. We look forward to your return in creating an enhanced experience. Best regards, Aileen Hoang Director of Quality

My room almost $1,500 a night room had a view of ONLY the high rise parking garage on all sides . . Hotel was unable to move me either . Also , I had to wait until 5:30 pm to obtain my room with a 2 hour wait

Customer review rating 0.5/5

Marcus H. Business - Confirmed reviews ALL

Very poor . See above .

Dear Mr. H., Thank you for your time in sharing about your recent stay at our hotel. I am sorry to learn of the shortcomings that flawed your visit with us. As Raffles Boston strive to perfect all of facilities and services for our guests, your comments are valuable for improvements. I have addressed the mentioned details across our team for immediate solutions. We look forward to an opportunity of welcoming you back for an enhanced experience. Best regards, Aileen Hoang Director of Quality

Like in a dream!

Customer review rating 5.0/5

Jean-francois F. Solo - Confirmed reviews ALL

This hotel and the service were beyond perfection! Thank you again for Anya and Rory for taking care of me during my stay. I will definitely come to visit you again.

Dear Mr. F., Thank you for the glowing review from your recent visit to our hotel. Here at Raffles Boston, we pride ourselves in delivering the best of services and facilities to all of our guests. Your praising comments act as encouragement for us to continue going above and beyond. I will be sure to share the details across our team, especially with Rory and Anya. We look forward to welcoming you back sooner rather than later! Best regards, Aileen Hoang Director of Quality

Absolutely Wonderful

Customer review rating 5.0/5

Bob Couples - Confirmed reviews ALL

From the curbside greeting to check-in and the escort to our room by our Butler was a truly wonderful experience. Loved the Long Bar and Terrace, views, ambience, cocktails and food with wonderful service.

Other web-users rate our hotel

  • 71 reviews 9.6/10 Location
  • 168 reviews 7.5/10 Room
  • 290 reviews 8/10 Service
  • 107 reviews 8.5/10 Amenities
  • 106 reviews 9.2/10 Vibe
  • 82 reviews 7.8/10 Food
  • 40 reviews 8.4/10 Bar
  • 34 reviews 9.3/10 Wellness Area

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