Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,330 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,330 reviews

Customer review rating 4.5/5

Jacqui M. Business - Confirmed reviews ALL

Me and/or my husband have been staying at Raffles Boston 6-8x/year for the last couple years. This last trip was the only time I ever had an issue - and it was just the first night, and not the normal-type guests staying in the room next to me (partied until 5am). Other than this one incident - which will happen from time to time I imagine - I have very much enjoyed my stays. I’ve historically been afraid to stay somewhere by myself. As everyone at Raffles checks on me to make sure I have everything I need - I KNOW I could reach out if I was uneasy about something.

Dear Mrs. M., Thank you for the high marks from your recent return to the hotel. We are delighted to learn that you have always enjoyed pleasant experiences with us. Here at Raffles Boston, we strive to deliver the best of services and facilities to all of our guests. Your kind words are encouraging to our team to continue going above and beyond. We look forward to your return sooner rather than later. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Lori L. Couples - Confirmed reviews ALL

The suite was lovely and the Boston location was great. However, what made this experience memorable was the high level of customer service. Every employee whom we encountered was professional, courteous, and very willing to assist in any way possible.

Dear Ms. L., Thank you for the wonderful review from your recent stay at our hotel. We are thrilled to learn that you enjoyed a pleasant visit with us. Here at Raffles Boston, we pride ourselves in delivering the best of services and facilities to all of our guests. Your praise and high marks are encouraging to our team to continue striving above and beyond. We look forward to your return soon. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Tiffany R. Business - Confirmed reviews ALL

Very welcoming staff, beautiful room, nothing was too much trouble - thoroughly enjoyed

Dear Ms. R., Thank you for the perfect marks from your recent visit to the hotel. We are delighted to learn that you enjoyed a pleasant stay with us. Here at Raffles Boston, we strive to deliver the best of services and facilities to all of our guests. Your kind words are encouraging to our team to continue going above and beyond. We look forward to welcoming you back soon. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Jonathan M. Couples - Confirmed reviews ALL

This was a flawless experience. We really appreciate the personal touches. Thanks for accommodating my need for a freezer. This was critical to my stay

Dear Mr. M., Thank you for the perfect review from your recent visit to our hotel. We are thrilled to learn that you enjoyed a wonderful stay with us. Here at Raffles Boston, we proudly deliver to all of the guests excellent services and facilities. Your praise and kind words are encouraging to our team to continue striving above and beyond. We look forward to welcoming you back soon. Best regards, Aileen Hoang Executive Office

Customer review rating 1.0/5

Arthur G. Couples - Confirmed reviews ALL

Hotel was beautiful.I Tried to have a romantic dinner in our room but there was to much confusion for that to happen correctly. I was told they would set up our room for a romantic dinner for a 6:30. Then I was told I had to call and put my food order in prior. I did that and asked if they knew about the plans we had. The kitchen said yes. I asked For the food to be brought up as appetizers, dinner, and dessert. The food showed up at 6:20 without the room being set up and all of the food was cooked already. Not the way i envisioned our dinner or how the butler team said it would be. Just disappointing because i heard such good things about the service at this hotel.

Other web-users rate our hotel

  • 190 reviews 9.4/10 Location
  • 500 reviews 7.5/10 Room
  • 713 reviews 8.2/10 Service
  • 230 reviews 8.7/10 Vibe
  • 220 reviews 8.1/10 Amenities
  • 194 reviews 7.1/10 Food
  • 92 reviews 8.9/10 Wellness Area
  • 92 reviews 6.4/10 Cleanliness

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