Mantra Towers Of Chevron 2 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 1.477 beoordelingen

Mantra Towers Of Chevron - Image 1
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Omschrijving

Extras van het hotel

  • Bel 1300 987 610 om met een reserveringsadviseur te overleggen

  • Zelfstandige appartementen met 1, 2 of 3 slaapkamers en Sub Penthouses

  • Beaches in the Sky

  • Dicht bij de light rail

  • Op loopafstand van het strand

Onze accommodaties

Hotel locatie

Mantra Towers Of Chevron

23 Ferny Avenue
4217 Surfers Paradise
Australië

Gps:-27.999546, 153.427723

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • 100% niet-roken accommodatie

2 zwembaden

Beaches in the Sky! Relax in het gebied voor ontspanning in de buitenlucht, met subtropische tuinen en een lagunezwembad van 600 m² omringd door zandstranden.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  1.477 beoordelingen

TripAdvisor score  3.5/5  6.501 beoordelingen

Beautiful hotel for a getaway

Tripadvisor-waardering 5.0/5

Passport38427318791 Gecertificeerde beoordeling door TripAdvisor

Room and views were beautiful. Outdoor area and BBQs by the pool so nice, great location everything is nearby, shops and transport. Friendly staff and very clean hotel. Tour desk very helpful and sorted us out. We had a great time and will be back.

Great Stay in convenient location

Tripadvisor-waardering 4.0/5

Wanderer02864613668 Gecertificeerde beoordeling door TripAdvisor

A short 4 day stay in the Gold Coast for an event. Lovely place in a great location with a short walk to Surfers Paradise Beach and although it isn't our scene Cavill Avenue. Hotel was great, spacious apartment overlooking the river and great hotel facilities with good parking. Rooms were clean and well fitted out although, the AC was not functioning properly and we were provided with only one toilet roll for 3 people for 4 days. The fridge was unusually noisy and noticeable at night.

Dear Valued Guest, Thank you for your review and for choosing Mantra Towers of Chevron for your stay. We're delighted you enjoyed our convenient location and the spacious apartment with its river views. I apologize for the issues you encountered with the air conditioning, limited toilet paper, and the noisy fridge. Your feedback is important to us, and we will address these concerns promptly to enhance the comfort of our future guests. Thank you again for your comments, and we look forward to welcoming you back soon. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

A great stay

Tripadvisor-waardering 5.0/5

Raewyne B Gecertificeerde beoordeling door TripAdvisor

I stayed with my daughter and two grand daughters for 10 nights, had an amazing ocean view from the 37th floor. Our two bedrooms, two bathrooms were perfect and the lounge, dining area was exactly what we wanted. Perfect location, great service when needed. Overall a very memorable stay and would definitely stay again.

Dear Raewyne, Thank you for sharing your wonderful experience. We're thrilled to hear that you and your family enjoyed your 10-night stay at Mantra Towers of Chevron. It's fantastic that the amazing ocean view from the 37th floor, as well as the two bedrooms, two bathrooms, lounge, and dining area, met your needs perfectly. We're also glad our location and service contributed to a memorable stay. We look forward to welcoming you back for another great visit. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Faulty Towers in the heart of Surfers Paradise

Tripadvisor-waardering 3.0/5

261kirstym Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We booked the Sub Penthouse for a very special milestone birthday. Checkin was fast and the staff were very friendly. Unfortunately there were a lot of issues with our accommodation, enough to bring me to tears. One would think the sub penthouse would be spectacular, but unfortunately this was not the case. The only thing spectacular was the views from the windows and balcony. The Queen beds were 30cm high from the floor to the top of the mattress, which made it very difficult getting in and out of bed, especially for my parents who are both in there 70’s and me who had recently had abdominal surgery. Not the type of beds I expected for a sub penthouse. These beds were also on wheels. The toilet seat fell off, the soap dish fell off the wall in the shower, the kitchen cupboard doors did not close, there were no platters or salad bowls in the room for entertaining, the cereal bowls were very badly stained. The walls had been damaged and bogged up with plaster but not sanded and repainted. There were large clumps of cobwebs in the corner of the window in the bedroom. The shower leaked severely onto the tiled floor, which was a serious hazard. Also a broken dining room chair, also rusty dining chairs and a beautiful wall clock which didn’t work until management replaced the battery. All of these issues I raised with Management and I got a “faulty towers” response, I was given more towels to soak up the water from the floor in the bathroom and was told not to let the water run down the glass and this would solve the problem, it didn’t. Mismatched platters were delivered to my room for me to use. I was told the beds have NEVER been an issue before with other guests and housekeeping came and removed the spiders and webs. The next day maintenance came and fixed the soap dish, the toilet seat and apparently the kitchen cupboards (but they still didn’t close). Also a note was left to say that maintenance was trying to source screws to fix the broken chair. Whilst these issues were all maintenance, the pros of this accommodation was it is ideally situated to shops, restaurants and attractions. There are beautiful gardens and pool areas and a games room for children and the “big kids” also. I feel for the amount of money I paid and the fact I expected the “sub penthouse” to be impeccable it was definitely not worth the money. The room was tired and had many many issues. I was also told all of the apartments are privately owned and therefore decorated by the owners with the furniture of their choosing, not Mantra. Whilst I only gave 3 stars, based on my stay and the room issues, the staff were extremely friendly and helpful, I give them 5 stars.

Dear Kirsty, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry to hear about your experience; please allow me to express my sincerest apologies. I personally attended a few of these issues and it is sad to hear how it affected your stay. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do believe we can offer a better experience, so in a goodwill gesture we would like to offer a return stay discount to compensate for this time. Please contact our team for more details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager

Great Central location and easy access to everything.

Tripadvisor-waardering 3.0/5

Steven M Gecertificeerde beoordeling door TripAdvisor

We had a great stay although slightly disappointed with the apartment. We stayed 3 nights. Facilities were great, the view of ocean perfect on the 42nd floor, three pools all great and gym fairly good, we did enjoy our stay very much, due to the convenience of the location to everything with Coles on the ground floor being the icing on the cake. However, we had dated non-smart TVs and extremely poor internet speed so slow we used mobile data instead. There was a strong garbage smell on ground floor that needs fixing and was always there, but it was fine in the apartment just on ground floor when you entered building. Our apartment was Tower 2. As a family we want to be able to logon to Netflix or Prime and watch a family movie with a Smart TV or be able to cast to the TV but the TVs in our apartment were very dated and old. We could have used a HDMI cord from the laptop but that was inconvenient, and we would have had to purchase one. Other apartment in the building may have better TVs but ours certainlty needed updating and would be the biggest improvement which would have increased our satisfaction. We would probably stay again as the value and location was great.

Dear Steven, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and enjoyed the facilities, including the stunning ocean view from the 42nd floor and the convenience of our location with Coles on the ground floor. However, we apologize for any disappointment caused by the outdated non-smart TVs and the poor internet speed in your apartment. We appreciate your understanding and are grateful for your valuable feedback, which helps us identify areas for improvement. Should you choose to stay with us again, please feel free to contact us directly, and we will do our best to ensure a more satisfying experience. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 937 beoordelingen 8.9/10 Locatie
  • 1.319 beoordelingen 5.3/10 Kamer
  • 559 beoordelingen 7.1/10 Service
  • 51 beoordelingen 4.3/10 Wifi
  • 574 beoordelingen 2.6/10 Netheid
  • 499 beoordelingen 4/10 Comfort
  • 96 beoordelingen 4/10 Eten
  • 77 beoordelingen 3.3/10 Wellnessruimte

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