Peppers Soul Surfers Paradise 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 2.297 beoordelingen

Beste prijs
garantie
Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
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8 The Esplanade, 4217 Surfers Paradise, Australië

Omschrijving

Extras van het hotel

  • Neem contact op met een reserveringsadviseur via 1300 987 610.

  • Onbelemmerd uitzicht op de oceaan

  • Dagelijkse service, gratis WiFi en gratis parkeerplaats

  • Luxury appartementen met uitzicht op de oceaan

  • Meervoudig bekroond restaurant: Seaduction

Onze accommodaties

Penthouse

Presidentiële Deluxe Suite

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Beddengoed 2 x Kingsize bed(den) en 2 x Eenpersoonsbed(den) en 1 x Queensize bed(den)
  • Uitzicht: Uitzicht op de oceaan/zee
  • Pluspunten van de accomodatie: Balkon

Hotel locatie

Peppers Soul Surfers Paradise

8 The Esplanade
4217 Surfers Paradise
Australië

Gps:-28.001037, 153.430649

Telefoon
Fax +61 7 5635 5799

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie

HYDE PARADISO

Dit prachtige restaurant heeft een luxueuze inrichting met accenten van leer en koeienhuid. Het moderne menu is geïnspireerd op een scala aan lokale en seizoensproducten. Op de indrukwekkende wijnkaart prijken lokale en internationale wijnen.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  2.297 beoordelingen

TripAdvisor score  4.5/5  3.873 beoordelingen

Hidden structural damage in water leaks. Presidential Suite

Tripadvisor-waardering 1.0/5

Happiness65914065249 Gecertificeerde beoordeling door TripAdvisor

Upon arrival with no concierge service. Had to attend reception and ask for someone to provide assistance. Housekeeping rude, inattentive. Floors filthy on arrival, No liquid handsoap replaced after repeated requests, insufficent tpilet paper, towels and cleanliness. Toilet blocked in apt 6302, housekeeping is extremely poor. Dead moth sat on walkin robe floor for 2 weeks yet they say they vaccumed and or vaccumed around it. Had to request linen change after 5 days stay, housekeeping had no intention of doing it on a Sunday. 4th bedroom in North East corner flooded after storm. The angle of the building structural design has drainage incorrectly installed. 15 years, 3 builders, bankruptcy and flooding from top floor to bottom at 60, yet side door unusable into Soul Boardwalk due to flooding and drainage problems damaging access. My son was forced to sleep on an uncomfortable old sofa bed after housekeeping pushed a giant water filled bubble in the plaster in window sill. Building manager inspected and maintenance. Maintenance staff and housekeeping vaccuming water out of carpet. Mould build up in 4th bedroom in flooring. Room stinks and is musty. Food stains on couch. There are better places to stay for $18,000 for 10 nights. Try the JW Marriott. Cheaper and 5 star service. I will offically be returning to the JW. Soul is an absolute dump that needs serious structural repairs and better Customer Service.

Hi Happiness65914065249, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you experienced during your stay. Please accept my sincerest apologies for the inconveniences you faced, as this is not the standard of service we strive to provide at Peppers Soul. I understand that these matters were addressed with our Executive Assistant Manager during your visit, including the maintenance and housekeeping concerns. While I am disappointed that we were unable to fully meet your expectations, I appreciate you bringing these issues to our attention, allowing us to take immediate action where possible. Your comments regarding housekeeping, maintenance, and the structural concerns have been taken very seriously. I have since engaged with the relevant teams to review and rectify these matters, ensuring a more seamless experience for future guests. I regret that your stay did not reflect the premium experience we aim to deliver, and I hope to have the opportunity to welcome you back in the future to provide the exceptional stay you deserve. Should you wish to discuss your experience further, please do not hesitate to contact me directly at [insert contact details]. Warm regards, Ian Charlton General Manager

A great place to stay

Tripadvisor-waardering 5.0/5

Sightsee686156 Gecertificeerde beoordeling door TripAdvisor

We were very happily surprised at the size and quality of our one-bedroom apartment. The view from the 12th floor was beautiful and we left the balcony doors open at night to hear the surf. We enjoyed the outdoor pool complex and indoor spa very much after our walks.

Hi Sightsee686156, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐

Tripadvisor-waardering 5.0/5

GrandTour18606152836 Stellen - Gecertificeerde beoordeling door TripAdvisor

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐 公寓式酒店提供所有在家需要的设施 基本上做饭都没问题

Hi GrandTour18606152836, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

风景好，地理位置好，房间服务不行，经理管理不行

Tripadvisor-waardering 3.0/5

Compass18881513616 Gecertificeerde beoordeling door TripAdvisor

风景特别好，地理位置也很好，餐厅早餐很好，餐厅服务员很热情. 入住不顺利，等待时间长，电梯等的时间长，游泳池不干净，游泳那一层没有wifi，房间服务基本没有，住四天，只有一次，最后一天在找了好几次之后才过来，因为床单很脏要求换，酒店让我们等到第二天，可那是我们住的最后一晚，经理不管事，培训不到位，经理什么都不知道，包括不知道如何处理客人投诉，你要四个经理有什么用？离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的，没有任何反馈，直到离开酒店都没有任何解释. 天气不好的时候，房间窗户漏风，风从缝里呼呼往里吹

Hi Compass1881513616, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

差

Tripadvisor-waardering 1.0/5

jiajiang z Gezinnen - Gecertificeerde beoordeling door TripAdvisor

综合服务需要提高，东西丢在酒店，发邮件也不回，效率很差,床的舒适度不是很高，房间清洁也没有那么及时，床上用品很破

Dear Guest, Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Soul

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.059 beoordelingen 9.6/10 Locatie
  • 1.667 beoordelingen 7.4/10 Kamer
  • 1.089 beoordelingen 7/10 Service
  • 31 beoordelingen 2.9/10 Wifi
  • 532 beoordelingen 4.3/10 Netheid
  • 229 beoordelingen 6.7/10 Zwembad
  • 146 beoordelingen 6.3/10 Ontbijt

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Al onze hotels in Surfers Paradise

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.