Novotel Surfers Paradise 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 5.125 beoordelingen

Beste prijs
garantie
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr Of Surfers Paradise Blvd, And Hanlan Street, 4217 SURFERS PARADISE, Australië

Omschrijving

Extras van het hotel

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Onze accommodaties

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Hotel locatie

Novotel Surfers Paradise

Cnr Of Surfers Paradise Blvd, And Hanlan Street
4217 SURFERS PARADISE
Australië

Gps:-28.0029127, 153.4286896999

Telefoon
Fax +61 7 5592 0026

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

BLVD Café & Bar

Niet-contractuele foto

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

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Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  5.125 beoordelingen

TripAdvisor score  3.5/5  1.391 beoordelingen

Family trip

Tripadvisor-waardering 4.0/5

Lisa D Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We were a family of 4 and stayed in the family room. We were upgraded to the superior room. The room had everything you needed, although some extra storage in the seperate room would have been useful. The pool area was great and the temperature of the pool was perfect for a swim. Cocktails for our evening drink in the bar area were very tasty and the free kids milkshakes went down a treat. All staff we encountered were extremely friendly and helpful. We had a slight issue with some food we ordered, this was handled professionally and resolved quickly. For the price you pay this hotel has everything you could need and more.

Accor a big let down

Tripadvisor-waardering 2.0/5

patsym317 Stellen - Gecertificeerde beoordeling door TripAdvisor

Accor was a big disappointment. I am an Accor member and stayed overnight at Novotel Surfers Paradise on the 7th October for my birthday. We chose Novotel over a few other choices due to earlier check in (2pm) and there was a hot tub. Upon checking in, our room wasn’t ready until 3.15pm so we used the pool facilities whilst waiting. There were long delays at check in (3 times) and the bar on lower level. The hot tub jets have been filled in with concrete. Although carpets etc are old, the rooms are average with good views. The lifts are lengthy delays. After dinner, I went to make a coffee and obviously the last quest took ALL amenities and housekeeping didn’t replace anything. I tried for 20 minutes to contact housekeeping, front desk etc and in the end, I had to call the hotel on my mobile. I love to share my experiences especially good, as most people only complain. I really can’t say I have been impressed with the customer service and expectations of the Accor group. This was very disappointing, and I felt the need to give my feed back and I could have received better value for my money elsewhere. Loyalty doesn’t pay off and not one person in management has acknowledged my emails and feedback. Thank you Patsy Mason Get Outlook for iOS

Worst customer service and room ambience

Tripadvisor-waardering 1.0/5

nissomani Gecertificeerde beoordeling door TripAdvisor

Novotel rooms are old and in bad shape. The carpet is old, had a big hole and stains everywhere. My room always smelled like a cement. Service here was worst. Staff denied me to provide packaged drinking water saying they don't provide that service. On enquiring with Loyalty manager Lorrain, she was shocked and apologized for this appalling service. I also had an extremely disappointing check-in experience with a receptionist named Aleksander. After traveling a long distance, I arrived to check in but didn’t have my physical credit card with me to pay deposit—only a digital version in my mobile wallet. Despite my situation, Aleksander refused to check me in and insisted asked to go get cash, even though I had a lot of luggage with me. My room was prepaid and never in my life have encountered a hotel denying me check-in just because I don't have physical card for deposit. When I asked if I could check in and then retrieve the cash, he rudely refused and unprofessionally remarked that I was the first customer without a card. After a long day of travel, I was not expecting such poor treatment. I’m a business traveler and every week I’m in one or other city in Australia, but staff at all hotels were very cooperative and didn’t ask me to go get cash with all my luggage. Another pending issue is about parking ticket, and I had to chased them about its refund which was mentioned by Aleksander as processed but never received it. On 2nd Oct 2024, I called them again and must talk to another untrained and rude staff called Mandy who went on transferring my call to wrong departments and later calling again couldn't solve my problem but rudely mentioned that they are all occupied and busy. Based on this experience, I will be giving the lowest rating and seek for proper enquiry and training for sure unskilled staff. And in addition to that I escalated this issue in my company (which is a Public Ltd company), and they are in process to blacklist Novotel and all other Accor properties for these low-class services.

Perfekte Lage, aber refurbishment nötig

Tripadvisor-waardering 3.0/5

LYSANDERMuenchen Gecertificeerde beoordeling door TripAdvisor

Waren für 1 Nacht im Novotel. Lage: absolut Top, 1-2 minuten zu Fuss an den Strand, Parkhaus im Einkaufscenter (gleiches Gebäude 18 AUD 24h). Zahllose Restos in unmittelbarer Nähe. Zimmer: waren in 3511, 35.Stock. Balkon, atemberaubender Ausblick auf den Strand, das Peppers Soul Hotel und Q1 Tower. Room: Balkon, Safe, fridge, alles da. Sehr zweckmässig, wenig Wohlfühlfaktor, das kennt man von Novotels. Zimmer insgesamt recht abgewohnt, refurbishment nötig, Bad war allerdings neu. Sauberkeit etwas vernachlässigt, ein getrocknetes Softeis lag in der Ecke des Balkons. Service/Personal: top !!! Fazit: für 1 Nacht aufgrund der Lage perfekt, aber eben nur 3 Punkte.

Dear LYSANDERMuenchen, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our International guests. Thank you for your comments regarding the way in which the Team took care of you and I will share your scores with them as I know that they will be appreciative. I note your comments regarding your room and the cleanliness of your balcony and I would like to share with you that my Team and I are always working closely with the Hotel Owners to improve our products and services throughout the Hotel. Thank you for sharing your experience LYSANDERMuenchen and my Team and I do hope to welcome you back to the Hotel in the future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Hotel bem localizado com boas instalações.

Tripadvisor-waardering 4.0/5

Luciano R Gecertificeerde beoordeling door TripAdvisor

O hotel tem uma ótica localização, perto da estação do Tram - Estação Cavil. Na parte de baixo do hotel há uma galeria comercial, que tem até um supermercado. O elevador é super rápido, o que ajuda se estiver atrasado. As camas são adequadas e o apartamento dos fundos, com vista para Hinterland, como ficamos no 26º andar, tinha uma vista linda. O único ponto negativo foi o chuveiro, instalado um pouco baixo e com pouca pressão de água. O café da manhã (estilo inglês) atende bem aos padrões do hotel.

Dear lucianor927, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I will share your comments with my team, including the BLVD Team as I am sure that this feedback will serve as an encouragement to everyone as we strive to continuously improve the quality of our products and services. I am pleased to read that you found the lifts fast and efficient during your stay, had enjoyable breakfasts and loved the beautiful Hinterland views from your room, all in the heart of Surfers Paradise. I appreciate you mentioning the great location of the Hotel in the hear of Surfers Paradise with all of the services and attractions only steps away from the entrance. I am disappointed that you found the shower pressure low and I have shared your feedback with the Chief Engineer to check. Thank you for your comments lucianor927 and my Team and I hope to welcome you back to Novotel Surfers Paradise in the future for another memorable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 3.180 beoordelingen 9.3/10 Locatie
  • 4.416 beoordelingen 6.5/10 Kamer
  • 3.268 beoordelingen 7.7/10 Service
  • 142 beoordelingen 3.1/10 Wifi
  • 1.741 beoordelingen 5.5/10 Comfort
  • 1.580 beoordelingen 5.1/10 Netheid
  • 1.358 beoordelingen 4.8/10 Voorzieningen
  • 1.164 beoordelingen 7.2/10 Ontbijt

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Onze andere etablissementen in de buurt

Al onze hotels in Surfers Paradise

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.