Novotel Surfers Paradise 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 5.071 beoordelingen

Beste prijs
garantie
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr Of Surfers Paradise Blvd, And Hanlan Street, 4217 SURFERS PARADISE, Australië

Omschrijving

Extras van het hotel

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Onze accommodaties

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Hotel locatie

Novotel Surfers Paradise

Cnr Of Surfers Paradise Blvd, And Hanlan Street
4217 SURFERS PARADISE
Australië

Gps:-28.0029127, 153.4286896999

Telefoon
Fax +61 7 5592 0026

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

BLVD Café & Bar

Niet-contractuele foto

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

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Meer informatie

ALL beoordeling  4.1/5  5.071 beoordelingen

TripAdvisor score  3.7/5  1.421 beoordelingen

Limited house keeping service. No service minded. Public carpark not hotel car park.

Tripadvisor-waardering 1.0/5

Phorraya K Gezinnen - Gecertificeerde beoordeling door TripAdvisor

I am staying for 5 nights at Novotel Surfers paradise in room 1406. This is our 3rd night and I only get one time room clean. I put sign everyday and 1st night been missed. I told reception when gets back to the room at 17.30. He said it's too late. I said at least provide me new towels and empty bin and remove old towns. And I need new coffee cup and milk. He put new towels in my room and take away cups and milk. Still left 2 dirty mugs, that had only one spoon from the beginning. Then, next day 18th April, I told reception request room service I left the room since 9.30 am, back to the room at 13.30. Came back still look the same. Called reception. They said start cleaning the room at 2pm. The young lady came after 2pm asking if I need new towels and anything. I said I need the room make and give me 5 mins we about to leave. She is standing in front of the door with attitude. No smile with earmuffs on. When I about to leave I said may you change new coffee cups. It is dirty (as I watch with hand soap to reuse for 2 nights. I need a proper wash).She took her earmuffs off and she question me something and I asked her back. Do I need to clean my own coffee cups? No refill more coffee sachets. Today, I put sign on since 9am need room clean. Now 15.11 still has noone attend my room. Regarding car park, we paid for 5 nights via hotel but no parking available in designated hotel area. When I called staff from car park that no space available for us in hotel area. Staff response back it is a public parking. You have to find your own space. You buy only parking hours not space. So we cannot lock any parking for you. We have to park quite far and carry stuffs plus taking 2 kids walk from other side of the biulding back to tge hotel. Still have 2 mote night to stay before moving to the new hotel. It is bad experience for our Easter Holidays.

Dirty, noisy and worn

Tripadvisor-waardering 2.0/5

debraleigh1982 Gecertificeerde beoordeling door TripAdvisor

Dirty, noisy and worn would sum up our feelings on the novotel. The Novotel in both Melbourne and Sydney offer clean family rooms with good soundproofing, this isn't what you get at surfers paradise. Buffet room feels depressing, balcony door didn't seal tight enough to block out sounds from outside, dirty towels, grubby worn bathroom, outdated areas that needed a good clean and lifts that took forever to arrive. The upside was that the staff were friendly and were doing their jobs well but the whole place needs a makeover. It is a great location to access restaurants, market, beach etc but sadly I couldn't recommend anyone stay here.

一次非常失望的经验

Tripadvisor-waardering 2.0/5

TimothyC2003 Stellen - Gecertificeerde beoordeling door TripAdvisor

第一个问题我们从地下的停车场上酒店的、但电梯是停在5楼、怎样都不会停一层、那么我在5层等了10分钟、刚好有人下楼、不然我没有办法去Check In 第二个问题、电梯很慢。那天四部电梯、只有两部运作、酒店给我底层的房间、虽然我是白金会员、但酒店没有给我升级。我也愿意付升级费用。最后我用了30分钟等电梯、我的晚餐也迟到了。本来订了看日落、最后看星星。非常失望。 员工们都很好、但人手不足。 所有问题令我不会再考虑这间酒店了。

Perfekte Lage, aber refurbishment nötig

Tripadvisor-waardering 3.0/5

LYSANDERMuenchen Gecertificeerde beoordeling door TripAdvisor

Waren für 1 Nacht im Novotel. Lage: absolut Top, 1-2 minuten zu Fuss an den Strand, Parkhaus im Einkaufscenter (gleiches Gebäude 18 AUD 24h). Zahllose Restos in unmittelbarer Nähe. Zimmer: waren in 3511, 35.Stock. Balkon, atemberaubender Ausblick auf den Strand, das Peppers Soul Hotel und Q1 Tower. Room: Balkon, Safe, fridge, alles da. Sehr zweckmässig, wenig Wohlfühlfaktor, das kennt man von Novotels. Zimmer insgesamt recht abgewohnt, refurbishment nötig, Bad war allerdings neu. Sauberkeit etwas vernachlässigt, ein getrocknetes Softeis lag in der Ecke des Balkons. Service/Personal: top !!! Fazit: für 1 Nacht aufgrund der Lage perfekt, aber eben nur 3 Punkte.

Dear LYSANDERMuenchen, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our International guests. Thank you for your comments regarding the way in which the Team took care of you and I will share your scores with them as I know that they will be appreciative. I note your comments regarding your room and the cleanliness of your balcony and I would like to share with you that my Team and I are always working closely with the Hotel Owners to improve our products and services throughout the Hotel. Thank you for sharing your experience LYSANDERMuenchen and my Team and I do hope to welcome you back to the Hotel in the future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Hotel bem localizado com boas instalações.

Tripadvisor-waardering 4.0/5

Luciano R Gecertificeerde beoordeling door TripAdvisor

O hotel tem uma ótica localização, perto da estação do Tram - Estação Cavil. Na parte de baixo do hotel há uma galeria comercial, que tem até um supermercado. O elevador é super rápido, o que ajuda se estiver atrasado. As camas são adequadas e o apartamento dos fundos, com vista para Hinterland, como ficamos no 26º andar, tinha uma vista linda. O único ponto negativo foi o chuveiro, instalado um pouco baixo e com pouca pressão de água. O café da manhã (estilo inglês) atende bem aos padrões do hotel.

Dear lucianor927, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I will share your comments with my team, including the BLVD Team as I am sure that this feedback will serve as an encouragement to everyone as we strive to continuously improve the quality of our products and services. I am pleased to read that you found the lifts fast and efficient during your stay, had enjoyable breakfasts and loved the beautiful Hinterland views from your room, all in the heart of Surfers Paradise. I appreciate you mentioning the great location of the Hotel in the hear of Surfers Paradise with all of the services and attractions only steps away from the entrance. I am disappointed that you found the shower pressure low and I have shared your feedback with the Chief Engineer to check. Thank you for your comments lucianor927 and my Team and I hope to welcome you back to Novotel Surfers Paradise in the future for another memorable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 3.410 beoordelingen 9.3/10 Locatie
  • 4.664 beoordelingen 6.5/10 Kamer
  • 3.390 beoordelingen 7.5/10 Service
  • 124 beoordelingen 3.1/10 Wifi
  • 1.803 beoordelingen 5.6/10 Comfort
  • 1.678 beoordelingen 4.9/10 Netheid
  • 1.620 beoordelingen 4.2/10 Voorzieningen
  • 1.275 beoordelingen 6.9/10 Ontbijt

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Al onze hotels in Surfers Paradise

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.