Mantra Crown Towers 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 878 beoordelingen

Mantra Crown Towers - Image 1
Mantra Crown Towers - Image 2
Mantra Crown Towers - Image 3
Mantra Crown Towers - Image 4
5 19 Palm Avenue, 4217 Surfers Paradise, Australië

Omschrijving

Extras van het hotel

  • Tropisch lagunezwembad en verwarmd kinderzwembad

  • Slechts 100 m naar Surfers Paradise Beach

  • Beveiligde overdekte parkeerplaats

  • Zelfstandige appartementen met een privébalkon

  • Fitnesscentrum ter plaatse zodat u geen training hoeft te missen

Onze accommodaties

Hotel locatie

Mantra Crown Towers

5 19 Palm Avenue
4217 Surfers Paradise
Australië

Gps:-27.995663, 153.428385

Telefoon
Fax +61 7 5555 9998

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • 100% niet-roken accommodatie

3 zwembaden

Er zijn talloze manieren om een duik te nemen, met twee buitenzwembaden en een verwarmd binnenzwembad. De kinderen zullen dol zijn op het piratenschip met een eigen waterglijbaan, zandstrand en waterfonteinen.

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  878 beoordelingen

TripAdvisor score  3.8/5  3.291 beoordelingen

Misleading advertising compared to reality

Tripadvisor-waardering 2.0/5

Violeta C Gecertificeerde beoordeling door TripAdvisor

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

Tripadvisor-waardering 1.0/5

Matthew H Gecertificeerde beoordeling door TripAdvisor

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Où on se sent bien

Tripadvisor-waardering 4.0/5

michelrR8113PQ Gecertificeerde beoordeling door TripAdvisor

Bon emplacement, superbe vue, appartement cosy, personnel d accueil très dévoué et compétent... Sécurité, propreté.... Excellent. Merci

Family Friendly and Better Than the Reviews Suggest!

Tripadvisor-waardering 4.0/5

Global51282637816 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We stayed at Mantra Crown Towers for a week and loved it. Our apartment on the 31st floor was renovated, spacious and had an incredible view. The cot we requested was ready on arrival which was much appreciated. The lagoon pool is beautiful. It was a little cold this time of year but still great on sunny days. The indoor pool and spa were not as warm as expected and could use some updating (hence 4 stars instead of 5) but the outdoor area and large apartment more than made up for it. The location is excellent and very handy for the tram. Exit near the Thai restaurant, cross the road and you are at the stop. To get to the big mall called Pacific Fair, take the tram towards Broadbeach South. To get back, take the one heading to Helensvale. The stop you need is called Cypress. Overall it was a really good stay. I would happily go back and recommend it, especially for families!

Super Hotel mit perfekter Lage!

Tripadvisor-waardering 5.0/5

Alicia Z Gecertificeerde beoordeling door TripAdvisor

Das Hotel hatte eine super Lage. Man konnte alles zu Fuß erreichen. Die Ausstattung des Apartments hatte alles was man braucht und wir hatten einen tollen Ausblick aufs Meer! Der Check in verlief reibungslos. Der Hoteleigene Pool war auch super zum entspannen!

Dear Alicia, Thank you for the lovely feedback. We trust you had a lovely stay at the hotel. Kind regards

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 612 beoordelingen 9.4/10 Locatie
  • 1.046 beoordelingen 5.3/10 Kamer
  • 524 beoordelingen 6.8/10 Service
  • 77 beoordelingen 2.9/10 Wifi
  • 517 beoordelingen 2.1/10 Netheid
  • 511 beoordelingen 8.7/10 Zwembad
  • 506 beoordelingen 4.8/10 Voorzieningen
  • 357 beoordelingen 3.1/10 Sfeer

Mogelijk gemaakt door Trustyou

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Al onze hotels in Surfers Paradise

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.