Mantra Southport Sharks Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 1.197 comentários

Mantra Southport Sharks Hotel - Image 1
Mantra Southport Sharks Hotel - Image 2
Mantra Southport Sharks Hotel - Image 3
Mantra Southport Sharks Hotel - Image 4
Melia Ct, 4215 SOUTHPORT, Austrália

Descrição

Extras do hotel

  • Centro de Eventos e Conferências Southport Sharks

  • Próximo do Hospital Universitário Gold Coast

  • Próximo da Griffith University

  • Acesso a todas as instalações do Southport Sharks (ginásio)

  • Hotel recém-construído.

As nossas opções de alojamento

Localização do hotel

Mantra Southport Sharks Hotel

Melia Ct
4215 SOUTHPORT
Austrália

GPS:-27.956087, 153.384131

Telefone
Fax +61 7 5532 9101

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.6/5  1.197 comentários

Classificação do TripAdvisor  4.0/5  484 comentários

Certificado de excelência 2024

Great location close to the hospital

Nota Tripadvisor 4.0/5

Kristi M Avaliação com certificação TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Nota Tripadvisor 5.0/5

Bob M Avaliação com certificação TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Nota Tripadvisor 5.0/5

Jacolas Avaliação com certificação TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Nota Tripadvisor 1.0/5

890deannet Avaliação com certificação TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Nice stay

Nota Tripadvisor 4.0/5

Phillipa B Avaliação com certificação TripAdvisor

Comfortable room, standard size with a king sized bed. Room nice and quiet which surprised us, since we were so close to the large Sharks club on a Saturday night. Hotel was central and easy to find, near Gold Coast hospital. We only stayed the one night, as we were on GC for family visit, but happy to stay again.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 356 comentários 9.6/10 Localização
  • 763 comentários 8.5/10 Quarto
  • 673 comentários 9/10 Serviço
  • 12 comentários 5/10 Internet
  • 442 comentários 8.7/10 Limpeza
  • 311 comentários 7.7/10 Conforto
  • 231 comentários 8.8/10 Comodidades
  • 208 comentários 7.9/10 Comida

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.