Mantra Crown Towers 3 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 878 comentários

Mantra Crown Towers - Image 1
Mantra Crown Towers - Image 2
Mantra Crown Towers - Image 3
Mantra Crown Towers - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Piscina de lagoa tropical e piscina aquecida para crianças

  • Apenas a 100 m Surfers Paradise Beach

  • Estacionamento seguro subterrâneo

  • Apartamentos independentes com varanda privada

  • Ginásio no local para que não perca um exercício

As nossas opções de alojamento

Localização do hotel

Mantra Crown Towers

5 19 Palm Avenue
4217 SURFERS PARADISE
Austrália

GPS:-27.995663, 153.428385

Telefone
Fax +61 7 5555 9998

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% não fumadores

3 piscinas

Existem muitas formas de mergulhar nas duas piscinas exteriores e na piscina aquecida coberta. As crianças irão adorar o barco dos piratas, com o seu escorrega, a praia de areia e as fontes de água.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  878 comentários

Classificação do TripAdvisor  3.8/5  3.291 comentários

Misleading advertising compared to reality

Nota Tripadvisor 2.0/5

Violeta C Avaliação com certificação TripAdvisor

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

Nota Tripadvisor 1.0/5

Matthew H Avaliação com certificação TripAdvisor

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Où on se sent bien

Nota Tripadvisor 4.0/5

michelrR8113PQ Avaliação com certificação TripAdvisor

Bon emplacement, superbe vue, appartement cosy, personnel d accueil très dévoué et compétent... Sécurité, propreté.... Excellent. Merci

Family Friendly and Better Than the Reviews Suggest!

Nota Tripadvisor 4.0/5

Global51282637816 Família - Avaliação com certificação TripAdvisor

We stayed at Mantra Crown Towers for a week and loved it. Our apartment on the 31st floor was renovated, spacious and had an incredible view. The cot we requested was ready on arrival which was much appreciated. The lagoon pool is beautiful. It was a little cold this time of year but still great on sunny days. The indoor pool and spa were not as warm as expected and could use some updating (hence 4 stars instead of 5) but the outdoor area and large apartment more than made up for it. The location is excellent and very handy for the tram. Exit near the Thai restaurant, cross the road and you are at the stop. To get to the big mall called Pacific Fair, take the tram towards Broadbeach South. To get back, take the one heading to Helensvale. The stop you need is called Cypress. Overall it was a really good stay. I would happily go back and recommend it, especially for families!

Super Hotel mit perfekter Lage!

Nota Tripadvisor 5.0/5

Alicia Z Avaliação com certificação TripAdvisor

Das Hotel hatte eine super Lage. Man konnte alles zu Fuß erreichen. Die Ausstattung des Apartments hatte alles was man braucht und wir hatten einen tollen Ausblick aufs Meer! Der Check in verlief reibungslos. Der Hoteleigene Pool war auch super zum entspannen!

Dear Alicia, Thank you for the lovely feedback. We trust you had a lovely stay at the hotel. Kind regards

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 612 comentários 9.4/10 Localização
  • 1.046 comentários 5.3/10 Quarto
  • 524 comentários 6.8/10 Serviço
  • 77 comentários 2.9/10 Internet
  • 517 comentários 2.1/10 Limpeza
  • 511 comentários 8.7/10 Piscina
  • 506 comentários 4.8/10 Comodidades
  • 357 comentários 3.1/10 Atmosfera

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.