Breakfree Imperial Surf 3 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 419 comentários

Breakfree Imperial Surf - Image 1
Breakfree Imperial Surf - Image 2
Breakfree Imperial Surf - Image 3
Breakfree Imperial Surf - Image 4

Descrição

Extras do hotel

  • Localizado em frente à praia de surf vigiada.

  • A curta distância a pé do Cavill Mall

  • Apartamentos espaçosos e independentes com fantásticas vistas para o mar.

  • Com acesso às principais atrações a partir do hotel

  • A 10 min de elétrico de Pacific Fair, da zona de restauração e do Casino

As nossas opções de alojamento

Localização do hotel

Breakfree Imperial Surf

80 The Esplanade
4217 SURFERS PARADISE
Austrália

GPS:-27.996665, 153.430021

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Wi-Fi
  • Propriedade 100% não fumadores

2 piscinas

Take a dip in the resorts indoor and outdoor heated pools.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  419 comentários

Classificação do TripAdvisor  4.0/5  808 comentários

Awesome holiday getaway

Nota Tripadvisor 5.0/5

greengemstone Família - Avaliação com certificação TripAdvisor

Had an awesome holiday in their 2 bedroom upper floors which has magnificent views of the ocean and city lights. Location is perfect, close to the Cypress Ave tram station and close to Caville Ave but far enough from the noise. Receptionist Paris was nice and clear with instructions. Both lifts were working when we were there and didn't experience waiting times and that is probably just perfect timing for us even though it was a public holiday weekend. Beds were comfortable and apartment has all we need like dishwasher and laundry. Hotel has indoor and outdoor pools and sauna which my teens enjoyed. We are Accor members and it was nice to have those free water and chocs as welcome tokens when we got to our room. Good that is beachfront as it made it so covenient for us to go back to the room and do first aid when my teen got stung by a bluebottle fish. Overall would happily book again!

Terrible service

Nota Tripadvisor 1.0/5

ms87115 Família - Avaliação com certificação TripAdvisor

The staff where rude and unhelpful Room was to hot no fans and sun standard aircon No toilet paper Only 1 key to get in and out when we asked for another one and they where rude and wouldn’t give us one

Great location but lots of renovations going on

Nota Tripadvisor 4.0/5

AshleyKKee Avaliação com certificação TripAdvisor

Booked a deluxe 2 bedroom and room was nicely renovated. There was a lot of renovations going on which made accessing the hotel when we first got there complicated. There was also only 1 of the 3 lifts working while we were there which often made the wait quite long, I understand that these things happen but after speaking to some of the residents it had been like this for a number of weeks so we should have been notified prior to arriving. Overall the room was nice and the amenities were good so we would book again

Thanks for taking the time to comment on your recent stay. We are sorry that their were issues with the lift and we do hope to welcome you back again soon.

Direct booking process flawed, terrible lifts(no redundancy in a high rise), nice room.

Nota Tripadvisor 3.0/5

Aussie Glenn B Avaliação com certificação TripAdvisor

Each apartment is individually owned and furnished. I stayed in Apartment 3D, Deluxe Ocean View. We have stayed in this apartment previously. We like this room, it is on a lower floor, nicely furnished, quiet, with heavy blockout curtains. The room scored a 9 out 10. The reason for the 3 star review is owing to the booking process and hotel facilities. I have a fear of heights, and this hotel is 41 storeys high. As I mentioned I have stayed in 3D before and we wished to book this particular unit again as its nice and only on level 3. I booked direct with the Hotel (All Accor chain), but was told I could only put in a request for that room, I also added request for a room below level 10. I subsequently called the hotel a few days prior to arrival to enquire which room I was allocated, I was told that they would not tell me and that rooms are only allocated on the day, I said well can you confirm at least that I will not be higher than level 9, again I was told no we can't. When I mentioned my concern and fear of heights all I was told was "Well maybe you should consider cancelling the booking, and search alternatives", OMG. On check in luckily I was allocated the apartment I requested, but believe the hotel caused me unnecessary angst. There needs to be a process where returning guests can book a particular apartment, I could arrange my travel dates around the apartment availability. Also the hotel only had 1 of the 3 lifts operating during our 9 night stay. The hotel is 41 storeys high, this caused long wait times, with the lifts often full. I was also concerned there was no redundancy, if this lift broke down, hundreds of guests and residents would be stranded. The surrounds of the hotel were untidy and cluttered with construction.

Thanks for taking the time to comment and rate your recent stay. It is unfortunate that we even as a repeat guest are not able to guarantee a room, owners can at the last minute book their apartment and or what has happened in the past, a maintenance issue can cause issues where all bookings need to be moved. We do try our best, and we do advise guests that should you need to be guaranteed a room, we advise we are not able to take the booking on these terms , but as mention we do try our upmost to meet all requests. We are sorry to hear of the issues of the lifts, this was something that we didn't know of issues until it happened. We do once again thank you and we do hope to welcome you back again soon.

Did not get what promised at time of booking

Nota Tripadvisor 2.0/5

Fearless66046273474 Avaliação com certificação TripAdvisor

I paid for ocean and city view but got only ocean view. When explained same to the staff they said there would be extra cleaning fees which is not fair because i booked before hand correctly then why should i be bothered. Moreover, i had only 2 days free with me in which one day would be moving for which i had to pay. Also, curtains were torn, tables had scratches, tv didn’t had internet connection can’t watch netflix . Customer service is very poor. Lifts were getting repaired so, lots of people adjusting in 2 lifts. Mind it, this is weekday still. I did not enjoy at all. What i thought and what i got were totally different

Thanks for taking the time to place your comments. As you wanted to move rooms during your stay the price that you paid for included a cleaning and linen for the one apartment, if you wanted to move rooms there would be 2 cleans involved and therefor we are sorry we would need to charge you for this. We are sorry our TV's don't have Netflix, but I am glad you were able to look at the lovely ocean from your apartment. We do try and meet all guests requests and I am sorry we were not able to meet your requests for City Views. We do hope to welcome you back again soon. Kind Regards Nicki Blackley

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 227 comentários 9.7/10 Localização
  • 391 comentários 6.5/10 Quarto
  • 166 comentários 6.8/10 Serviço
  • 30 comentários 2.1/10 Internet
  • 140 comentários 3.4/10 Comodidades
  • 121 comentários 4.5/10 Limpeza
  • 59 comentários 6.6/10 Piscina

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Surfers Paradise