Estância Mantra Sun City 3 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 1.254 comentários

Estância Mantra Sun City - Image 1
Estância Mantra Sun City - Image 2
Estância Mantra Sun City - Image 3
Estância Mantra Sun City - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Alojamento em grande estilo em apartamento - perfeito para grandes grupos

  • Piscinas, sauna e banho turco para o ajudar a refrescar ou a aquecer

  • Deslize nos escorregas aquáticos para diversão e aventura

  • Três piscinas distintas (interior e exterior)

  • A 25 minutos de carro dos parques temáticos locais

As nossas opções de alojamento

Quarto

Quarto de hotel

  • 2 pessoa no máximo
  • 38 m² / 409 sq ft
  • Cama 1 x Cama(s) acoplável
  • As vantagens do alojamento: Varanda

Localização do hotel

Estância Mantra Sun City

3400 Gold Coast Highway
4217 SURFERS PARADISE
Austrália

GPS:-27.992667, 153.428728

Telefone
Fax +61 7 5584 6666

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  1.254 comentários

Classificação do TripAdvisor  4.0/5  3.228 comentários

Great stay

Nota Tripadvisor 4.0/5

oksanag529 Romântica - Avaliação com certificação TripAdvisor

Good and family oriented hotel, away from noisy crowds. Beautiful lagoons with salt water, pools with water slides and sauna. Rooms dated but spacious. Very helpful and friendly staff, especially Fietcher who was extremely hard working, nice and helpful.

Dear Oksanag529, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mantra Sun City Team

Old and run down rooms

Nota Tripadvisor 1.0/5

Boundary F Avaliação com certificação TripAdvisor

We were locked out of our room for 2 HOURS with a flat battery in the door opener at night, 4 workers attended before they decided to call a locksmith to change the lock because the receptionist that attended the first time apparently rounded out the socket to change the battery in the door lock. The attitude of the staff was disgusting constantly telling us they would have it sorted out shortly. I spoke to the manager the following day and he offered me $50 compensation. I was left to sit and wait outside our room with my 6year old son (soaking wet) in an unairconditioned corridor for 2 hours and on an extremely hot night ... The room was very run down with the carpet dirty, stained, smelly and was the oven. The doors in the bathroom are falling apart. I booked ocean view and got a view of cranes on the construction site across the road. perhaps advertise as obstructed view. Far from acceptable for a Mantra resort.

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how frustrating it must have been to be locked out for an extended period, especially in such challenging conditions with your young son. The situation regarding the door lock should have been handled much more efficiently, and we truly regret the delay and lack of communication you encountered. We also appreciate you bringing the condition of your room and the view to our attention. This is certainly not the standard we strive to provide, and we will review these issues to ensure improvements are made. Please know that we take all feedback seriously, and we will be addressing the service lapses with our team to ensure future guests do not encounter the same experience. We truly value your feedback and hope that you might consider giving us another opportunity to better serve you in the future Kind Regards,

Don’t go for the slides

Nota Tripadvisor 2.0/5

Colin S Avaliação com certificação TripAdvisor

We picked Suncity due to the proximity to the beach and so that our kids could enjoy the water slides. Proximity to the beach is great but everything else not so great. Service was average, the rooms and common areas including the buffet breakfast restaurant are all a little run down and require maintenance (it’s an old building). Holes in the walls in our two bedroom apartment, paint peeling of the doors. Loose foot thresholds on the balcony (the list goes on). The water slides were dangerous. My son copped a nasty bruise to his temple (he was using the slide properly). The life guard told us this happens a few times daily and the slides are dangerous. There was also confusion around our booking, a glitch in the booking app and confirmation with the hotel. In the end Mantra honoured our booking but we had to explain it to three seperate services people at three different times (it became frustrating). Meriton are building a high rise next door. 6.30am commercial level construction noise. Also some confusion around check out time. All and all it was ok but not really worth the price tag.

Dear Guest, Thank you for your feedback. We’re glad to hear the location worked well for you, but we apologize for the issues you encountered during your stay. We take your comments seriously and will address the maintenance concerns and ensure better communication moving forward. We’re also concerned about your experience with the water slides and will look into this to improve safety. We understand the construction noise was disruptive and appreciate your understanding. Thank you again for sharing your experience. We value your feedback and will use it to make improvements for future guests. Kind Regards,

距離主街有段路程，但是風景很棒

Nota Tripadvisor 5.0/5

YahanRyu Avaliação com certificação TripAdvisor

地點在Surfer paradise的邊緣，從最主要的Cavil Ave走到旅館有大約需要15分鐘，兩站輕軌站的距離，但是旅館的後門就是輕軌站，累了不想走也可以搭輕軌。房間很大，風景很好，工作人員友善，每天的早餐樣式都一樣，味道中等，如果下次再入住，我應該不會選擇添加這個選項。整體的氣氛很好，划水道也很有趣，但泳池的磁磚很鋒利，我老公的手被刮到傷口有點深，所以流了很多血，救生員有過來緊急止血，這方面可能要注意一下。

Dear YahanRyu, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards, Mantra Sun City Team

Fantástico

Nota Tripadvisor 5.0/5

PablitodelMondo Avaliação com certificação TripAdvisor

Ficamos num quarto com 2 suítes e mais um quarto amplo com banheiro social. Lavanderia, cozinha completíssima, sala de jantar com mesa para 10 cadeiras!!! Enorme living, com vidro do chão ao teto oportunizando vista de 180 graus, vendo o mar, a city e os canais.

Dear Pablitode, Thank you for taking the time to provide valuable feedback regarding your recent experience at Mantra Sun City resort. I'm very pleased that you enjoyed the facilities of the room and you had great views of the city, surf and the canals. I do hope to welcome you back to Mantra Sun City resort again in the near future. Regards Damian Sillars General Manager Mantra Sun City resort

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 659 comentários 9.3/10 Localização
  • 1.095 comentários 6.5/10 Quarto
  • 625 comentários 7.2/10 Serviço
  • 44 comentários 4.5/10 Internet
  • 411 comentários 8.7/10 Piscina
  • 409 comentários 4.5/10 Limpeza
  • 168 comentários 4.8/10 Pequeno-almoço
  • 141 comentários 3/10 Comida

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.