Mantra Midtown 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 505

Mantra Midtown - Image 1
Mantra Midtown - Image 2
Mantra Midtown - Image 3
Mantra Midtown - Image 4
127 Charlotte Street, 4000 Брисбен, Австралия

Описание

Особенности отеля

  • Расположение в центре города

  • Просторные отдельные апартаменты

  • В пешей доступности от магазинов и ресторанов

  • Удобная охраняемая подземная автостоянка на территории (платно)

Наши номера

Студия

Номер-студия

  • 2 чел. максимум
  • 33 m² / 355 sq ft
  • Постель 1 x Двуспальные кровати (queen)
  • Плюсы размещения: Балкон

Расположение отеля

Mantra Midtown

127 Charlotte Street
4000 Брисбен
Австралия

GPS:-27.470804, 153.027722

Телефон
Факс +61 7 3177 1012

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

Бассейн

Что может быть лучше, чем попариться в сауне или охладиться в открытом спортивном бассейне? Расположен на 5-м уровне, открыт с 7:00 до 21:00.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 505

Рейтинг TripAdvisor  4.1/5  Отзывов: 1 972

Very disappointing stay – not up to Accor standards

Примечание: Tripadvisor 1.0/5

Kate N Реальные отзывы TripAdvisor

We booked to stay at Mantra Midtown Brisbane during a stop over in December as we were travelling with our daughter and specifically wanted an apartment so she could have her own space that was central CBD. We also chose this property because we regularly stay at Accor hotels and have always had positive experiences — unfortunately, this stay fell well below expectations. The foyer was dark and uninviting, though I will say the reception staff on arrival were friendly and helpful, however, when we entered our allocated two-bedroom apartment we were genuinely taken aback by how unpleasant it was. The entire apartment had only three very small windows, resulting in little to no natural light or fresh air, the walls had visible marks and streaks running down them, the floor was sticky, and the TV cabinet was chipped and dirty, the tiny balcony was filthy, with cigarette ash and sticky drink residue still on the table. The lounge was a weathered black two-seater that didn’t even accommodate the three of us comfortably. Overall, the apartment felt dirty, uninviting, and nothing like what was advertised — especially for $275 per night excluding parking. We politely raised our concerns with reception, and the staff member, who was a fill-in staff member from another property, was clearly shocked by the condition described, she kindly changed our room and allowed us to inspect the replacement first, which we appreciated. The second apartment was much better at first glance — cleaner, with natural light, larger doors that opened to a large open balcony and a lounge that seated all three of us. However, there were still major issues: no natural light in the bathrooms, a very cramped ensuite that my husband and I could barely fit into together, and the main bedroom had a double bed, not the queen bed advertised, with a mattress that was extremely uncomfortable, resulting in very little sleep. The following day we decided to change hotels, after comparing options, we found a 1 bedroom suite at a luxury hotel with far superior service, amenities, and comfort for not much more than what we were paying here. I called reception at 1:52pm to discuss our options for checking out early, I wasn't expecting too much from the call but hoped there was a chance to recoup at least some of the charges or even have our parking covered, unfortunately, the staff member I spoke with was rude and dismissive, showed no interest in our feedback, and offered no attempt to assist. I was told, “You can leave whenever you want, but you’ll be charged the full night because it’s 2pm.” When I pointed out it wasn’t yet 2pm, she replied that it “would be after 2pm by the time you officially check out and return the keys.” Exhausted after several long travel days and very little sleep, we gave up and moved on, absorbing the cost of the second night. Had the receptionist shown even a small amount of care or willingness to work with us, this experience may not have left such a sour taste. Overall, this stay was extremely disappointing and well below the standard we expect from an Accor-branded property. Unfortunately, this experience has also left us feeling wary about booking with Accor again, which is something we never expected to say given our previous positive experiences. We would not return to, or recommend, Mantra Midtown Brisbane based on this stay.

Dear Kate, Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Midtown Reception

Does the job, good location, competitive price

Примечание: Tripadvisor 4.0/5

Gerry_W_Reisenberger Реальные отзывы TripAdvisor

Overall good experience, good sleep quality. This is a no nonsense stay but the apartment/room is spacious, the price is competitive and everything is clean and working. Only downside is/was the actual rooms do not resemble the pictures on the website/booking page at all - the website displays bright and white decorated rooms. The apartment I stayed in was a bit dark and gloomy, with dark green and brown decoration rather then white/red and black as on the pictures... With limited natural light coming in, it all feels a bit dark.

Dear Gerry, Thank you for your review. I am glad to hear that you enjoyed your stay with us. Your feedback about the website photo's is appreciated and will be passed along so that we can improve on our service. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Mantra Midtown's Unbeatable Location!

Примечание: Tripadvisor 5.0/5

Daniel A Реальные отзывы TripAdvisor

Concierge was professional, checking in and out was seamless. The building itself was clean, well-kept and it's evident that money is being spent. New carpets in the room and a few lovely little touches that felt very personal. No noisy neighbours, which by looks attracted the more business type individuals, professional guests. Bed was very comfy. At night the city skyline view from the apartment was great! The pool was clean, and the areas were tidy. We also saw staff doing their cleaning rounds at various locations. No space was crowded and were lucky to bump into another guest using the amenities. We were the only people using the pool, which was heated. Charlotte Streets' location itself is truly unmatched, on your doorstep there are restaurants, coffee shops, wine bars and convenient store. Should you venture further you are only 1 or 2 minute’s walk from Queen Street, but chances are you'll be distracted from all the other restaurants and shops on route. Botanical Gardens, Queens Wharf, South Bank and Story Bridge is an enjoyable walk away. Being central to everything is just brilliant. The city doesn't switch off and is a real pleasure to experience. Thank you to Mantra Midtown.

Dear Daniel, Thank you for your review. I am so glad to hear that you enjoyed your stay with us. It is so encouraging to receive such a positive review. Your comments will be passed along to the whole team. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Wonderful

Примечание: Tripadvisor 5.0/5

Braston68 Реальные отзывы TripAdvisor

Perfectly clean, perfect layout, super comfy bed and excellent Pillows, excellent washer and dryer and dishwasher, lovely balcony, large wardrobe space, lots of storage space, perfect location so close to everything, very friendly and helpful staff, requested a late checkout which was granted. The shower pressure is not terrific but that is the only constructive comment to make. Fantastic stay 👏

Thank you for your review. I am glad to hear that you enjoyed your stay with us and our apartments suited your needs. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Filthy and outdated

Примечание: Tripadvisor 1.0/5

642aymericb Деловые путешественники - Реальные отзывы TripAdvisor

Stayed there for business. Hotel is well located but absolutely filthy with I am guessing close to zero maintenance done over the years. Rotting and mouldy food between couch cushions, un vaccines carpet, stained carpet. Food spalter in microwave, cracks in bathroom Sink, Downlight not working in kitchen and worst of all… cigarette smell (unsure if from room or connected air conditioning). Bed and mattress was old and sinking in middle. Clear lack of basic cleaning and maintenance.

Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at Mantra Midtown. Your feedback is important and will be passed along to the relevant departments so that we can improve on our service in the future. Sincerely, Anoet Stallbom, General Manager

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Другие интернет-пользователи оценили наш отель

  • 210 Отзывов 9.6/10 Расположение
  • 310 Отзывов 6/10 Номер
  • 229 Отзывов 8.2/10 Сервис
  • 13 Отзывов 1.9/10 Интернет
  • 132 Отзывов 4.6/10 Чистота
  • 119 Отзывов 5.5/10 Комфорт
  • 87 Отзывов 4.7/10 Удобства
  • 22 Отзывов 2.7/10 Еда

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