Pullman Брисбен Площадь Короля Георга 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 3 759

Гарантия
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Pullman Брисбен Площадь Короля Георга - Image 1
Pullman Брисбен Площадь Короля Георга - Image 2
Pullman Брисбен Площадь Короля Георга - Image 3
Pullman Брисбен Площадь Короля Георга - Image 4
Corner of Ann And Roma Streets, 4000 БРИСБЕН, Австралия

Описание

Особенности отеля

В распоряжении гостей отеля Pullman Брисбен Площадь Короля Георга широкий выбор удобств, включая тренажерный зал с великолепными видами на Брисбен, кафе, бар и ресторан, а также конференц-залы вместимостью до 750 человек

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Расположение отеля

Pullman Брисбен Площадь Короля Георга

Corner of Ann And Roma Streets
4000 БРИСБЕН
Австралия

GPS:-27.468323, 153.023248

Телефон
Факс +61 7 3229 9618

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  3.7/5  Отзывов: 3 759

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 504

Horrible Stay at Pullman Hotel - Constant Issues and No Help from Staff

Примечание: Tripadvisor 1.0/5

CheiThaiM Деловые путешественники - Реальные отзывы TripAdvisor

I’ve been staying at the Pullman Hotel for a week now, with another week to go, and this experience has been nothing but a headache. I’ve been dealing with problem after problem, with little to no help from the hotel staff. On my first night, I was kept awake by loud drilling noises outside my room. When I called the front desk, hoping for a solution, they couldn’t offer anything to address the noise. Eventually, they “resolved” it by downgrading me to a smaller room on a lower floor—not ideal, but I accepted it just to get some rest. Then the air conditioning in this new room didn’t work, leaving the room unbearably hot. I called reception multiple times over the next two days to get some help, but I kept getting told that maintenance would come “soon” or that there were no other rooms available. I had to call repeatedly each day just to get the basics addressed. The situation became so uncomfortable that only after I was completely fed up did they move me to yet another room where, thankfully, the air conditioning was working. But the issues didn’t end there. In this latest room, the TV is broken, and there has a severe water leak from the toilet area, creating a pool on the floor. It’s not just a minor leak; it feels like the ceiling or pipes are going to burst at any moment. Once again, I went back to reception to report this, but the response has been disinterested at best. I’m genuinely tired of having to call, explain, and beg for help at every turn. All I want is a quiet, clean, comfortable room where I can actually sleep and relax. I expected so much better from Pullman, but this stay has been a nightmare. Until they address these serious issues and improve their customer service, I can’t recommend this hotel to anyone. FYI I am still in the leaking room now for another week.

Dear CheiThai M, Thank you for taking the time to share your detailed experience, and I sincerely apologize for the multiple challenges you have faced during your stay. The issues you’ve described are far from the standard we aim to provide, especially for a valued guest like yourself. Please rest assured that your comments will be reviewed with our maintenance and front office teams to address these persistent issues and reinforce the urgency and care required in handling guest concerns. Your comfort and satisfaction should always be our priority, and I regret that we did not meet these expectations. We hope we have resolved your remaining concerns to make your stay more comfortable with what we have offered you in our recent discussions. Thank you again for your patience, and we look forward to the opportunity to provide a better experience in the future. Sincerely, Roshit Manmohan - Front Office Manager

Great location

Примечание: Tripadvisor 5.0/5

Cindy B Реальные отзывы TripAdvisor

It is very common for Accor Gold members to get room upgrades, but I have never experienced booking a 4-star Mercure Hotel and being upgraded to a 5-star Pullman Hotel!! Although I knew that they were part of the same Accor group and that the two hotels shared some facilities (restaurants, gyms, and swimming pools), when I made the reservation, I thought I would just book the cheap Mercure small basic room. I didn’t expect that I was being upgrade to the Pullman hotel. The room is clean and spacious, but is definitely not 5-star luxury hotel! The corner of the room is a bit dark! The view from the room is OK, the bathtub is quite big for a small person like me, and it's not crowded when I had a bath with my son. The breakfast dining area has many windows so it looks bright. The service staff are very friendly. The swimming pool is on the top floor, although it is not big. The biggest advantage of these two hotels is that they are located in the Brisbane CBD, so it is quite convenient to go sightseeing or shopping.

Dear 613cindyc, Thank you for sharing your experience. We're pleased to hear that you enjoyed the location, friendly service, and the comfort of the room. We appreciate your understanding regarding the room upgrade. We’ll take note of your comments about the lighting and size of the bathtub for future improvements. We're glad to know the central location made it convenient for you to explore Brisbane. We hope to welcome you back and provide an even better stay next time. Sincerely, Roshit Manmohan - Front Office Manager

Worst Hotel I’ve ever Stayed

Примечание: Tripadvisor 1.0/5

irishmum98 Реальные отзывы TripAdvisor

This hotel can not and should not in my opinion !!!! Refer to itself as a 5 Star Hotel we have stayed in better budget motels !!!! Disgraceful we arrived to the hotel the night before our wedding we pulled in to the front entrance only to be completely ignored by so called concierge who stood at the door and completely ignored us watched me struggle with a heavy case wedding dress etc while my partner tried to check us in I went back for the last suit case and the guy rushed to a taxi to help a young woman with a small suitcase mmmmm maybe just like cute girls with false eyelashes !!!! we had to ask can we borrow a trolly to move our luggage reception “yea over there “ Then told leave your car out side drop key of to concierge my partner got yelled at by a grumpy old man at the concierge desk we were told to leave the car were it was parked were they could clearly see were it was parked !!!!!! Blocking a fire exit which we told them yea yea it’s ok again we tried to drop key off no it’s ok !!!! CHECK OUT THE HAND WRITTEN NOTE THST WSS LEFT ON THE WINDSCREEN OF OUR CAR !!!!!! YOU KIDDING ME DO NOT WASTE YOUR TIME HERE !!! We have much better hotels in Brisbane shame on you and one last thing get your lifts working and give your guests keys that work we met 3 couples who had 4 attempts to get into their room which was dirty !!! Get a grip tidy up AND BTW THANK GOD I NEVER CHOSE YOU GOR MY WEDDING VENUE Embarrassing

Dear irishmum98, Thank you for sharing your feedback. We deeply regret that your experience was so disappointing, especially during such an important time as the night before your wedding. We sincerely apologize for the lack of service you received, particularly at check-in and with our concierge staff. The issues you’ve raised regarding luggage handling, parking, and overall guest service are unacceptable and not reflective of the standards we strive to maintain. Your comments about elevator functionality have been noted, and we are addressing these matters with our team immediately. We will ensure that these concerns are addressed to improve the guest experience moving forward. Please be assured that we take this feedback seriously, and we are committed to making the necessary changes to ensure no other guest has a similar experience. Sincerely, Roshit Manmohan - Front Office Manager

Pathetic Managment

Примечание: Tripadvisor 1.0/5

Wander30505591816 Деловые путешественники - Реальные отзывы TripAdvisor

Decent hotel but pathetic management. Being an Accor Diamond I have stayed in a number properties this year having spent more than 100 nights at the time of writing this review. But the experience at Pullman Brisbane has been the worst experience at an Accor property. All because of BAD MANAGEMENT. In fact management people are a joke and really don’t value a guest.

Dear Nitin, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you felt regarding the management of our hotel. Your loyalty as an Accor Diamond member is greatly appreciated, and it's concerning to hear that we did not meet your expectations. Please rest assured that we take your feedback seriously, and we will address these concerns with our management team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Roshit Manmohan - Front Office Manager

A great location to explore the City.

Примечание: Tripadvisor 4.0/5

Kirsty M Реальные отзывы TripAdvisor

The hotel wasn't very welcoming on my arrival after a long haul flight, however they gave me an early room which was great. Room was clean and well presented. Breakfast had a wide range of choice and the servers were pleasant. The gym was equipped well.

Dear KirstM, Thank you for taking the time to share your feedback. I'm pleased to hear that you enjoyed the early check-in and found your room clean and well-presented. It's also great to know that you appreciated the variety at breakfast and the quality of our gym facilities. We strive to create a welcoming atmosphere, and I'm sorry to hear that your arrival experience didn't meet your expectations. Your comments will help us improve in this area. We hope to welcome you back soon for another enjoyable stay. Sincerely, Roshit Manmohan - Front Office Manager

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