Mantra Midtown 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 503 comentários

Mantra Midtown - Image 1
Mantra Midtown - Image 2
Mantra Midtown - Image 3
Mantra Midtown - Image 4
127 Charlotte Street, 4000 BRISBANE, Austrália

Descrição

Extras do hotel

  • Situado no centro da cidade

  • Apartamentos espaçosos e independentes

  • A curta distância a pé da zona do centro comercial e de restauração

  • Estacionamento coberto e seguro mediante uma tarifa diária

As nossas opções de alojamento

Estúdio

Estúdio

  • 2 pessoa no máximo
  • 33 m² / 355 sq ft
  • Cama 1 x Cama(s) Queen Size
  • As vantagens do alojamento: Varanda

Localização do hotel

Mantra Midtown

127 Charlotte Street
4000 BRISBANE
Austrália

GPS:-27.470804, 153.027722

Telefone
Fax +61 7 3177 1012

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% não fumadores

Piscina

Não há nada como relaxar um pouco na sauna ou refrescar-se na piscina exterior. Localizado no piso 5 e aberto das 7h às 21h.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  503 comentários

Classificação do TripAdvisor  4.1/5  1.972 comentários

Very disappointing stay – not up to Accor standards

Nota Tripadvisor 1.0/5

Kate N Avaliação com certificação TripAdvisor

We booked to stay at Mantra Midtown Brisbane during a stop over in December as we were travelling with our daughter and specifically wanted an apartment so she could have her own space that was central CBD. We also chose this property because we regularly stay at Accor hotels and have always had positive experiences — unfortunately, this stay fell well below expectations. The foyer was dark and uninviting, though I will say the reception staff on arrival were friendly and helpful, however, when we entered our allocated two-bedroom apartment we were genuinely taken aback by how unpleasant it was. The entire apartment had only three very small windows, resulting in little to no natural light or fresh air, the walls had visible marks and streaks running down them, the floor was sticky, and the TV cabinet was chipped and dirty, the tiny balcony was filthy, with cigarette ash and sticky drink residue still on the table. The lounge was a weathered black two-seater that didn’t even accommodate the three of us comfortably. Overall, the apartment felt dirty, uninviting, and nothing like what was advertised — especially for $275 per night excluding parking. We politely raised our concerns with reception, and the staff member, who was a fill-in staff member from another property, was clearly shocked by the condition described, she kindly changed our room and allowed us to inspect the replacement first, which we appreciated. The second apartment was much better at first glance — cleaner, with natural light, larger doors that opened to a large open balcony and a lounge that seated all three of us. However, there were still major issues: no natural light in the bathrooms, a very cramped ensuite that my husband and I could barely fit into together, and the main bedroom had a double bed, not the queen bed advertised, with a mattress that was extremely uncomfortable, resulting in very little sleep. The following day we decided to change hotels, after comparing options, we found a 1 bedroom suite at a luxury hotel with far superior service, amenities, and comfort for not much more than what we were paying here. I called reception at 1:52pm to discuss our options for checking out early, I wasn't expecting too much from the call but hoped there was a chance to recoup at least some of the charges or even have our parking covered, unfortunately, the staff member I spoke with was rude and dismissive, showed no interest in our feedback, and offered no attempt to assist. I was told, “You can leave whenever you want, but you’ll be charged the full night because it’s 2pm.” When I pointed out it wasn’t yet 2pm, she replied that it “would be after 2pm by the time you officially check out and return the keys.” Exhausted after several long travel days and very little sleep, we gave up and moved on, absorbing the cost of the second night. Had the receptionist shown even a small amount of care or willingness to work with us, this experience may not have left such a sour taste. Overall, this stay was extremely disappointing and well below the standard we expect from an Accor-branded property. Unfortunately, this experience has also left us feeling wary about booking with Accor again, which is something we never expected to say given our previous positive experiences. We would not return to, or recommend, Mantra Midtown Brisbane based on this stay.

Dear Kate, Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Midtown Reception

Excellent a tous les niveaux

Nota Tripadvisor 5.0/5

RobNoumea Avaliação com certificação TripAdvisor

Mon premier séjour dans cet hôtel à Brisbane. La situation est parfaite proche de la rue piétonne de south bank du casino et a 10 mns à pied de la station central. Le service est top avec des réceptionnistes souriants et prêts à vous renseigner Enfin l’appartement une chambre est spacieux bien équipé propre rien à reprocher Pour moi le meilleur rapport qualité prix de Brisbane

Dear Rob, Thank you for your review. I am glad to hear that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

非常不推荐

Nota Tripadvisor 2.0/5

barbaraq859 Viagem individual - Avaliação com certificação TripAdvisor

1. 我在Checkin的时候咨询是否有电源转换器，前台说不需要，里面有，但是实际上房间没有，我在试图打电话的时候发现电话坏掉，下楼反馈，同样的前台跟我说哦 不好意思我们只有澳大利亚标准的插座 2. OK 我反馈电话坏掉问题，前台说：It happens,并没有进一步的询问需求或者派人去维修 3. 我入住的时候有上一个客人留下的入住指南纸张（被揉成了团，并没有清理走） 4. 我理解次日10点退房，housekeeping的人在9:20开始敲门，我被吵醒，然后不给我回应时间差一点推门就进

Good Morning Barabaq859, Thank you for taking the time out of your day to complete a review. Thank you for the information and i apologise that your stay did not live up to the expectations that we try to uphold here at Mantra Midtown. Please note that all your information has been passed onto the relevant departments to ensure a better stay for all future guests. Kind Regards, Midtown Reception.

Super séjour

Nota Tripadvisor 5.0/5

KarenLac Avaliação com certificação TripAdvisor

Literie confortable Emplacement parfait à 2 rues de la queen street 1 rue du myer proche d 1 bettys burger et proche de mac arthur botanic garden Bien équipé Manque un spa Propreté irréprochable Nous y retournerons volontier

Chère Karen, Merci beaucoup d'avoir partagé votre expérience positive à Mantra Midtown. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement central, l'appartement spacieux et les équipements de la chambre. C'est merveilleux de savoir que notre réceptionniste vous a réservé un accueil chaleureux et nous apprécions vos aimables paroles. Nous apprécions votre choix de Mantra Midtown et sommes impatients de vous accueillir à nouveau pour un autre séjour hautement recommandé dans le futur ! Cordialement, Équipe Mantra Midtown

muito bom!

Nota Tripadvisor 5.0/5

sylviaviale Família - Avaliação com certificação TripAdvisor

Execelente apt hotel ,completo , cozinha bem equipada e de qualidade !tudo era bom! apt amplo e sala ampla também . localização boa , próximo a tudo, restaurantes e pontos turísticos e pontos de ônibus também. O supermercado ficava a 1 quadra o Woolworths , muito bom por sinal ! vale a pena conhecer, se um dia voltar ficarei novamente!

Dear sylviaviale, thank you so much for choosing to stay with us on your visit to Brisbane, and Australia. Great to hear that you enjoyed our central location, facilities and the nearby shops. We do hope that you decide to visit Australia again and of course, come to see us again here in Brisbane.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 210 comentários 9.6/10 Localização
  • 310 comentários 6/10 Quarto
  • 229 comentários 8.2/10 Serviço
  • 13 comentários 1.9/10 Internet
  • 132 comentários 4.6/10 Limpeza
  • 119 comentários 5.5/10 Conforto
  • 87 comentários 4.7/10 Comodidades
  • 22 comentários 2.7/10 Comida

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Brisbane

Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.