Mercure Brisbane King George Square 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 4.075 comentários

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Austrália

Descrição

Extras do hotel

Os hóspedes do hotel Mercure Brisbane King George Square têm acesso às instalações de 5 estrelas do hotel Pullman Brisbane King George Square adjacente, incluindo um ginásio e os tentadores Bistro Allure e KG Bar.

As nossas opções de alojamento

Reservar este hotel

Localização do hotel

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Austrália

GPS:-27.4683, 153.02308

Telefone
Fax +61 7 3229 9618

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  4.075 comentários

Classificação do TripAdvisor  3.8/5  1.429 comentários

not the best experience

Nota Tripadvisor 2.0/5

Cherie B Avaliação com certificação TripAdvisor

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Nota Tripadvisor 1.0/5

GrantM254 Avaliação com certificação TripAdvisor

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

An absolute disgrace

Nota Tripadvisor 1.0/5

Melissa M Avaliação com certificação TripAdvisor

Dear Melstravels2711, Thank you for taking the time to share your experience, and I want to begin by sincerely apologizing for the many issues you encountered during your stay. What you have described falls far below the standard we expect from our team, and I can only imagine how disappointing and stressful this must have been from start to finish. From the long wait for service, the room and billing issues, to the hygiene concern you witnessed, we take each of these matters extremely seriously. I also deeply regret the delay in resolving the overcharge and can understand your frustration, especially having followed up for over two weeks. This should have been addressed much more promptly. Please know that your concerns have been escalated to both our senior management and relevant department heads for immediate review and follow-up. Someone from our team will be reaching out to you directly to assist in resolving the outstanding charges. While we can’t change what’s happened, we are committed to learning from your feedback and making the necessary improvements. Thank you again for bringing these issues to our attention. Sincerely, Cecile Pellegrino - Guest Relation Manager

Unpleasant hotel visit.

Nota Tripadvisor 1.0/5

janelleb488 Romântica - Avaliação com certificação TripAdvisor

Dear Janelle B, Thank you for your feedback. I sincerely apologize for the frustrations you experienced during your stay. We take your comments about the check-in process, room readiness, and maintenance issues seriously, and I will be addressing these matters with the team to ensure we improve our service and avoid similar situations in the future. I also regret that the check-out process did not meet expectations, and I apologize for the inconvenience with parking charges. Please know that your experience is not the standard we aim for, and I hope we can have the opportunity to welcome you back under better circumstances. Sincerely, Roshit Manmohan - Front Office Manager

Ótima escolha

Nota clientes Avis 5.0/5

Luiz I. Casais - Comentários confirmados de ALL

Dear Luiz, Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our hotel to be very good, enjoyed the great location, quality breakfast cafe, and appreciated the excellent cleanliness. It's especially heartening to know that our staff, particularly Ana from the front desk, provided attentive and kind service. Your compliments are greatly appreciated, and we look forward to sharing your feedback with our team. We hope to welcome you back for another great stay in the future. Sincerely, Tarunika Dasgupta Front Office Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.593 comentários 9.1/10 Localização
  • 2.534 comentários 4.9/10 Quarto
  • 1.999 comentários 7.6/10 Serviço
  • 44 comentários 6/10 Internet
  • 998 comentários 4.3/10 Limpeza
  • 985 comentários 4.6/10 Conforto
  • 612 comentários 3.8/10 Comodidades
  • 571 comentários 3.9/10 Atmosfera

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.