Our first night , our bed was uncomfortable and because of the very pleasant reception person, we were given a new room ,and there the room and bed were fine. In general the hotel is very tired and needs a revamp to bring it back to a 5 star ,I must complement them on there helpful staff and the food was excellent.

Hotel did itself proud. only problem was a malfunction in the fridge and fingerprints on one of the glasses which is a well known industry concern but during this virus situation, extra care should have been taken

Staying at the Sofitel Brisbane Central is always a pleasure..... Great food ....great atmosphere...close handy to everything you could want...entertainment...shopping... Joshua from Reception is a huge asset for the Hotel.....friendly, helpful and a professional....Thank you Josh.....

The Sofitel is a family favourite: it has been the venue for many family celebrations and happy times. My wife and I planned our three day stay well in advance and were looking forward to the experience very much. Alas: the visit coincided with three days of heavy rain and a worrying head cold on my part. The hotel itself, however, was a joy. The fabric of the hotel is occasionally showing its age: the months long struggle to fix the escalator from Ann Street was only a real issue because of the rainy weather. The wonderful lunch and breakfast buffet is also gone - a casualty of Covid 19. Balancing this was the warm courtesy and friendly service of the staff for whom nothing was too much trouble. Our check in was smooth and trouble free; there was a hiccup with the account at departure that was quickly resolved. We look forward to another visit - post Covid this time.

We enjoyed our stay at the Sofitel Brisbane Central, it had everything we wanted, we had a wonderful view, the room was spacious. The staff were amazing, so friendly and helpful. The food was very enjoyable, we hope to go back and stay a few more days as this trip was not long enough.

Great place to stay as it is central to everything easy to find with lots of facility’s in the complex or sort walk The restaurant had some very good new dishes this trip And the staff are always very welcoming a credit to the management team as well Will be back again soon

We booked three rooms for two night for my daughters wedding.Firstly we incorrectly billed.secondly our room was cleaned and linen changed with a dirty stained sheet that the duty manger had to change and agreed that something strange had happened.We cancelled the champagne in the rooms but it was still there on arrival.We were billed for a late checkout for the bride and groom though we had such a large group staying there ...disgusting.My bill has still not been settled.

We enjoyed a 3 day weekend to celebrate a 50th birthday. The restaurant manager Jefferson was the best. He is the standout member of staff. Nothing was a problem to him. He organised tables at short notice and made us feel very comfortable and welcome after a late arrival. Food was lovely and consistent but not cheap. Rooms are dated but clean and well appointed. Housekeeping service a bit hit and miss. Bath in shower needs to be replaced as it is very dangerous.Overall great place for multiple room stay but shame about position as escalator not working to station.

All of it was awesome. The amenities were inviting, the location was very convenient, the service of your people incredible and the room fabulous. I would have loved for the club room to be opened though.

This is a regular hotel for us in Brisbane. Some of the changes enforced by COVID is certainly noticeable which is expected. The staff always good but you can see that the changes have impacted on how they deliver their service. Top hotel in a great location

This hotel doesn’t feel like a Sofitel. It’s more like a Pullman hotel. It definitely shouldn’t be in Accors ‘Luxury’ bracket. Location is average when compared to a lot of other Brisbane hotels when it comes to convenience and access to local restaurants.

Consistent with experience on past says, suite was spacious, exceptionally clean and most comfortable. Staff (as always) friendly and helpful. The closure of the direct access to Central Station was a bit of an a,nnoyance and we were quite disappointed to discover that not only was the Club Lounge not open but was unlikely to re-open.

We were impressed with the Sofitel Central.The staff welcoming, The room was very comfortable and spacious. The restaurant food was excellent for breakfast and evening meals, Wines were expensive but good quality. The staff at THYME 2 were EXCEPTIONAL, with nothing too much trouble. we normally stay at the Novotel Brisbane or The Mercure North Quay but due to Medicare duties they were not available. It didnt matter as we now have a new place to stay in Brisbane.

We loved our experience of feeling special whilst celebrating our anniversary thanks to a friendly and helpful staff. They made sure we feel welcomed and they responded to all our requests. Thanks Sofitel

The hotel is slowly climbing out of the Covid world. The excellent service is holding the place together. Thyme restaurant is à la carte. The Sumptuous seafood buffet is yet to return. The Sofitel lounge is yet to reopen. Fortunately, this is well-publicised when booking so you are not disappointed on arrival. The Cuvee bar is running on restricted hours during the week, Despite the hotel not being at full functionality, we were still made to feel very special. We are returning at Easter to enjoy more of the comfort, and hopefully see further progress in the post Covid world.