マントラ ミッドタウン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 946 件のレビュー

マントラ ミッドタウン - Image 1
マントラ ミッドタウン - Image 2
マントラ ミッドタウン - Image 3
マントラ ミッドタウン - Image 4
127 Charlotte Street, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

  • 市の中心部に位置しています

  • 設備の充実した広いアパートメントルーム

  • ショッピング施設やレストランが集まるエリアが徒歩圏内

  • 敷地内に安全な地下駐車場を備えております。一般料金でご利用いただけます。

当ホテルの客室

ワンルーム

スタジオルーム

  • 2 人/最大
  • 33 m² / 355 sq ft
  • 寝具 1 x クイーンサイズベッド
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

マントラ ミッドタウン

127 Charlotte Street
4000 ブリスベン
オーストラリア

GPS:-27.470804, 153.027722

電話番号
ファックス +61 7 3177 1012

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

サウナで汗を流したり、屋外のラッププールで涼んだり。快適なご滞在体験をお届けします。5階。7時から21時まで営業しています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  946 件のレビュー

トリップアドバイザーの評価  4.0/5  1,959 件のレビュー

2023エクセレンス認証

Horrible experience

トリップアドバイザーの評価 1.0/5

lilrockalita トリップアドバイザー認証口コミ

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Good location but cramped two bedroomed apartment

トリップアドバイザーの評価 3.0/5

Jenni D トリップアドバイザー認証口コミ

Good location in centre of town, but very average for price. Dingy reception area and average staff. Two bedroomed Apartment was very small and balconies were even smaller with no view except for backs of adjoining buildings. There were only two of us but had there been two couples we could not have got 4 chairs on balcony! Or even 4 chairs around a small circular table. No bedside clock in bedroom, no tissues and some of shelves in kitchen you would need a step ladder to reach things! Personally I think it was over priced for what it was.

Convenient location but not well maintained

トリップアドバイザーの評価 3.0/5

BreeJade ビジネス - トリップアドバイザー認証口コミ

Stayed here for work and would have been very disappointed if I'd paid for this accommodation myself. The location is good and there are doors/ balcony which mean the room can be ventilated but that's about where the positives end. Firstly, if you're driving here and you're on your own, you need to park out the front to be able to check in, there's no loading space in their carpark driveway like other places. This would be a big pain if the street parking was full. Check in staff initially seemed a bit rude but were ok in general. Bit confusing with their instructions about how to check out with the car because you need to drop the garage tag off. The rooms were ok size but were not clean or maintained to an acceptable standard at all. There were hairs all over the bathroom walls, drops of something still on the kitchen bench and desk in the bedroom, rubbish in the sink and a disgusting kettle. I had to stand on the bed to wipe the dust off the fan so I could turn it on and not get showered with dust. I had issues with the door not locking (still an old school lock and key) so needed to call reception but the phone didn't work, I also used the hair dryer which, when I looked inside looked as though it was about to catch fire. Overall, really disappointed with the stay. The above issues shouldn't occur if management has their finger on the pulse of the general operations.

Dirty

トリップアドバイザーの評価 2.0/5

jackieu565 トリップアドバイザー認証口コミ

Good location and centrally located . One lift not working . Bathrooms mouldy and ceiling fans full of dust . Balcony also dirty . Good lay out and design . Hot second bedroom as no aircon . Tv in main bedroom didn’t work . Shame as potential to be great but lacking tlc

Dear Jackieu565 Thank you for sharing your feedback regarding your recent stay at Mantra Midtown. We sincerely apologize for the cleanliness issues you encountered during your visit. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We take your comments seriously and will address the cleanliness issues you mentioned promptly with our housekeeping team to ensure that similar incidents do not occur in the future. Regarding the maintenance concerns such as the non-functional lift, hot second bedroom, and TV issue, we apologize for any inconvenience caused. Rest assured, we are actively working to address these issues to enhance the overall guest experience. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Warm regards, Rebecca Mantra Midtown Team

Weekend trip successful

トリップアドバイザーの評価 5.0/5

emily m トリップアドバイザー認証口コミ

Great location, within walking distance to shops and riverstage. Easy check-in process with lovely reception staff. Parking was a great addition to a great stay. Also beds were very comfy, we booked a 1 bedroom apartment and the room was modern, fresh and spacious. The pool was clean and loved it.

Dear D29SRemilym, Thank you for sharing your successful weekend trip experience at Mantra Midtown! We're delighted to hear that you found our location to be great, with convenient access to shops and the Riverstage. It's fantastic that you had an easy check-in process and encountered lovely reception staff to welcome you. We're glad that the parking added to your positive experience, and we appreciate your feedback on the comfort of our beds. It's wonderful to hear that you enjoyed your modern, fresh, and spacious 1-bedroom apartment. We take pride in maintaining a clean pool area, and we're thrilled to know that you loved it. Should your travels bring you back to Brisbane, we would be thrilled to host you again at Mantra Midtown. Warm regards, Rebecca Mantra Midtown Team

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。