Peppers Soul - Surfers Paradise 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 2.297 comentários

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Peppers Soul - Surfers Paradise - Image 1
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8 The Esplanade, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, contacte 1300 987 610.

  • Vistas ininterruptas do oceano

  • Serviço diário, WIFI e parque de estacionamento gratuitos

  • Apartamentos de luxo com vistas para o oceano

  • Restaurante premiado: Seaduction

As nossas opções de alojamento

Penthouse

Suíte Presidential Deluxe

  • 9 pessoa no máximo
  • 450 m² / 4843 sq ft
  • Cama 2 x Cama(s) King Size e 2 x Cama(s) de solteiro e 1 x Cama(s) Queen Size
  • Vistas: Vista para o mar/oceano
  • As vantagens do alojamento: Varanda

Localização do hotel

Peppers Soul - Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Austrália

GPS:-28.001037, 153.430649

Telefone
Fax +61 7 5635 5799

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

HYDE PARADISO

Este fantástico restaurante tem uma decoração exuberante com toques em pele e dispõe de um menu contemporâneo influenciado pela abundância de produtos sazonais e locais, combinado com uma impressionante lista de vinhos locais e internacionais.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.4/5  2.297 comentários

Classificação do TripAdvisor  4.5/5  3.873 comentários

Hidden structural damage in water leaks. Presidential Suite

Nota Tripadvisor 1.0/5

Happiness65914065249 Avaliação com certificação TripAdvisor

Upon arrival with no concierge service. Had to attend reception and ask for someone to provide assistance. Housekeeping rude, inattentive. Floors filthy on arrival, No liquid handsoap replaced after repeated requests, insufficent tpilet paper, towels and cleanliness. Toilet blocked in apt 6302, housekeeping is extremely poor. Dead moth sat on walkin robe floor for 2 weeks yet they say they vaccumed and or vaccumed around it. Had to request linen change after 5 days stay, housekeeping had no intention of doing it on a Sunday. 4th bedroom in North East corner flooded after storm. The angle of the building structural design has drainage incorrectly installed. 15 years, 3 builders, bankruptcy and flooding from top floor to bottom at 60, yet side door unusable into Soul Boardwalk due to flooding and drainage problems damaging access. My son was forced to sleep on an uncomfortable old sofa bed after housekeeping pushed a giant water filled bubble in the plaster in window sill. Building manager inspected and maintenance. Maintenance staff and housekeeping vaccuming water out of carpet. Mould build up in 4th bedroom in flooring. Room stinks and is musty. Food stains on couch. There are better places to stay for $18,000 for 10 nights. Try the JW Marriott. Cheaper and 5 star service. I will offically be returning to the JW. Soul is an absolute dump that needs serious structural repairs and better Customer Service.

Hi Happiness65914065249, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you experienced during your stay. Please accept my sincerest apologies for the inconveniences you faced, as this is not the standard of service we strive to provide at Peppers Soul. I understand that these matters were addressed with our Executive Assistant Manager during your visit, including the maintenance and housekeeping concerns. While I am disappointed that we were unable to fully meet your expectations, I appreciate you bringing these issues to our attention, allowing us to take immediate action where possible. Your comments regarding housekeeping, maintenance, and the structural concerns have been taken very seriously. I have since engaged with the relevant teams to review and rectify these matters, ensuring a more seamless experience for future guests. I regret that your stay did not reflect the premium experience we aim to deliver, and I hope to have the opportunity to welcome you back in the future to provide the exceptional stay you deserve. Should you wish to discuss your experience further, please do not hesitate to contact me directly at [insert contact details]. Warm regards, Ian Charlton General Manager

A great place to stay

Nota Tripadvisor 5.0/5

Sightsee686156 Avaliação com certificação TripAdvisor

We were very happily surprised at the size and quality of our one-bedroom apartment. The view from the 12th floor was beautiful and we left the balcony doors open at night to hear the surf. We enjoyed the outdoor pool complex and indoor spa very much after our walks.

Hi Sightsee686156, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐

Nota Tripadvisor 5.0/5

GrandTour18606152836 Romântica - Avaliação com certificação TripAdvisor

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐 公寓式酒店提供所有在家需要的设施 基本上做饭都没问题

Hi GrandTour18606152836, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

风景好，地理位置好，房间服务不行，经理管理不行

Nota Tripadvisor 3.0/5

Compass18881513616 Avaliação com certificação TripAdvisor

风景特别好，地理位置也很好，餐厅早餐很好，餐厅服务员很热情. 入住不顺利，等待时间长，电梯等的时间长，游泳池不干净，游泳那一层没有wifi，房间服务基本没有，住四天，只有一次，最后一天在找了好几次之后才过来，因为床单很脏要求换，酒店让我们等到第二天，可那是我们住的最后一晚，经理不管事，培训不到位，经理什么都不知道，包括不知道如何处理客人投诉，你要四个经理有什么用？离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的，没有任何反馈，直到离开酒店都没有任何解释. 天气不好的时候，房间窗户漏风，风从缝里呼呼往里吹

Hi Compass1881513616, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Bem localizado

Nota clientes Avis 5.0/5

Anónimo Famílias - Comentários confirmados de ALL

Localização muito boa…vista maravilhosa e quarto excelente.

Dear ALESSANDRO D., We very much appreciate your comments regarding your stay with us. We are so pleased to hear that you enjoyed our beautiful views and convenient location. We hope to welcome you back soon! Kind regards, Peppers Soul Team

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.059 comentários 9.6/10 Localização
  • 1.667 comentários 7.4/10 Quarto
  • 1.089 comentários 7/10 Serviço
  • 31 comentários 2.9/10 Internet
  • 532 comentários 4.3/10 Limpeza
  • 229 comentários 6.7/10 Piscina
  • 146 comentários 6.3/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.