Peppers Soul - Surfers Paradise 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 2.529 comentários

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Peppers Soul - Surfers Paradise - Image 1
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8 The Esplanade, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, contacte 1300 987 610.

  • Vistas ininterruptas do oceano

  • Serviço diário, WIFI e parque de estacionamento gratuitos

  • Apartamentos de luxo com vistas para o oceano

  • Restaurante premiado: Seaduction

As nossas opções de alojamento

Penthouse

Suíte Presidential Deluxe

  • 9 pessoas
  • 450 m² / 4843 sq ft
  • Cama 2 x Cama(s) King Size e 2 x Cama(s) de solteiro e 1 x Cama(s) Queen Size
  • Vistas: Vista para o mar/oceano
  • As vantagens do alojamento: Varanda

Localização do hotel

Peppers Soul - Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Austrália

GPS:-28.001037, 153.430649

Telefone
Fax +61 7 5635 5799

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

HYDE PARADISO

Este fantástico restaurante tem uma decoração exuberante com toques em pele e dispõe de um menu contemporâneo influenciado pela abundância de produtos sazonais e locais, combinado com uma impressionante lista de vinhos locais e internacionais.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.4/5  2.529 comentários

Classificação do TripAdvisor  4.5/5  3.803 comentários

Great location and modern apartment

Nota Tripadvisor 4.0/5

georginagF1656LN Avaliação com certificação TripAdvisor

Lovely apartment and very well appointed (Miele appliances etc). Spa bath in ensuite. Had a great ocean view (I asked for no higher than level 15 as it is a high storey building). Everyone I came across was lovely and helpful - reception people and housekeeping. My teenager boys loved that we were across the road from beach and close to eating places. They enjoyed the gym. There is also pools (outdoor and indoor), steam room and sauna. Didn't get to try the restaurant as it was closed the 2 nights we were there.

Hi georginagF1656LN, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed you and the family enjoyed the view from level 15 and your boys enjoyed the gym. I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great great away for couples

Nota Tripadvisor 5.0/5

Cindy T Avaliação com certificação TripAdvisor

The apartment was spacious for 2. We had the best view of the beach and the strip. Smack bang next to the shops,eateries plus only 30min away from the major theme parks. One feedback is staff in Hyde need to be more welcoming when we enter. Don't get acknowledged when we wait in line or leaving the restaurant. (Just my opinion since I work in the hospitality industry myself.)

Hi cindytD7886NU, Thank you for the feedback on your recent visit to Peppers Soul, Great to read you had a wonderful stay overall. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Extremely disappointed. Rude staff, dirty room and staff have given a key card to an unknown person, police report filed

Nota Tripadvisor 1.0/5

Christopher A Família - Avaliação com certificação TripAdvisor

Extremely disappointed! Concierge have endlessly been less than helpful, we arrived to the hotel to check in, we booked through a travel agent and we weren't told about a $2,000 security bond required. I completely understand that this is not on the hotel however they were so unhelpful with the situation that they would not offer a solution at all, i offered to drop to a lower room and asked for any other options, all of which we were told that this is not possible. We have paid $5,700 for 4 nights accommodation, and they were more than happy for us to leave to another hotel if we did not come up with this $2000 which we have had to borrow from a friend to do so. Upon arriving in the room, we found old food in 2 different places, again, for a nearly $6000 room for 4 nights, absolutely disgusting. on our second day at the hotel, we had been out all day and no one from the room had been near sand at all the whole trip, we arrived back at our hotel after a day at sea world to find water and sand throughout the bath and shower in the master bedroom. Again talking to reception, this was completely disregarded and told that this couldn't be the case. We havent even used the bath, there was left over water and sand (as pictured) For reference, sand has somehow managed to get up to the 63rd floor without any guest being in the room. Concierge did not even bother to look into it before disregarding our concerns saying that it was not possible, only after arguing for 5 minutes did they say they would investigate further. Not on 2 days left to go and i hate to think what is going to happen after saving for this holiday for 2 years. To put this into perspective, i have tried to show my 9 year old daughter the best experience possible by splurging on the most expensive hotel room we have ever purchase by a very long way and have been left absolutely disappointed by the experience. previously stayed at soul twice and had a great time, for concierge alone i would not stay at the property again. Location and view, 5 stars Concierge and assistance, i wouldnt have paid $2000 for this room knowing how we would be treated. If you value more than a view, i would completely avoid Soul.

Dear Christopher A, Thank you for your time on the phone earlier, As briefly discussed, I sincerely apologize for the disappointing experience you've had during your stay with us at Peppers Soul. Your feedback is concerning, and I want to assure you that we take it very seriously. I'm genuinely sorry to hear about the cleanliness issues you encountered in your room. This is not reflective of the high standards we strive to maintain, and I will personally address this matter with our housekeeping team to prevent similar occurrences in the future. Regarding the sand in your bathroom, I understand how unsettling this must have been we immediately conducted a thorough inspection of your apartment, including a lock read to ensure there had been no unauthorized entry. We also offered to replace all room keys as an added security measure. Additionally, it's important to note that all guest levels are security locked, enhancing the safety and privacy of our guests. We will review our procedures and communication protocols to prevent such misunderstandings and ensure a more supportive approach in handling guest inquiries. I would like to extend my personal assistance in resolving these issues. While you noted you have filed a police report, please feel free to share my details with them as a point of contact for the hotel so that we can discuss your concerns further and work towards restoring your trust in our hotel. Once again, please accept our sincerest apologies for the inconvenience caused. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Reece Gilbert Executive Assistant Manager

5 star views with 3 star cleanliness.

Nota Tripadvisor 3.0/5

db75 Família - Avaliação com certificação TripAdvisor

5 star view with 3 star cleanliness. this is my second time staying in this hotel still had the same sickly vanilla smell that is masking a musky smell as you leave the lifts . views are out of this world but apartments need more attention to detail when cleaning as we still had previous guests dirty kitchen bin full of smelly food.

Hi db75, Thank you for sharing your experiences at Peppers Soul, Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests. Thank you & regards, Guest Service Team

Bem localizado

Nota clientes Avis 5.0/5

Anónimo Famílias - Comentários confirmados de ALL

Localização muito boa…vista maravilhosa e quarto excelente.

Dear ALESSANDRO D., We very much appreciate your comments regarding your stay with us. We are so pleased to hear that you enjoyed our beautiful views and convenient location. We hope to welcome you back soon! Kind regards, Peppers Soul Team

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.063 comentários 9.6/10 Localização
  • 1.702 comentários 7.8/10 Quarto
  • 1.146 comentários 7.4/10 Serviço
  • 31 comentários 3.5/10 Internet
  • 525 comentários 4.6/10 Limpeza
  • 254 comentários 7.2/10 Atmosfera
  • 138 comentários 6.4/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.