Mantra Trilogy 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 1.962 beoordelingen

Mantra Trilogy - Image 1
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101 105 Esplanade, 4870 Cairns, Australië

Omschrijving

Extras van het hotel

  • Gelegen aan de Esplanade in het zakelijke centrum van Cairns

  • 5 restaurants, supermarkt, kapsalon, massagesalon en meer ter plaatse

  • Kamersoorten variërend van hotelkamers tot appartementen met 3 slaapkamers

  • Dicht bij het nieuwe Cairns Aquarium en alles wat Cairns te bieden heeft

  • Dicht bij het Cenvention Centre en de zakenwijk

Onze accommodaties

Hotel locatie

Mantra Trilogy

101 105 Esplanade
4870 Cairns
Australië

Gps:-16.918636, 145.775751

Telefoon
Fax +61 7 4080 8001

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning

Zwembad

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  1.962 beoordelingen

TripAdvisor score  3.5/5  2.937 beoordelingen

Misleading

Tripadvisor-waardering 1.0/5

Peter W Gecertificeerde beoordeling door TripAdvisor

On arrival we were given our access key card and progressed to our hotel room. We then looked at our “ocean view” to find we were looking directly at shops. This was not wot the advertised room was nor wot we paid for. Obviously we went back to reception and after some “to and fro” and being told there’s nothing they could do due to the heavy reservations because of school holidays. We did not accept this and were clearly annoyed at the misleading way the room was sold as appropriate. Standing on the balcony and looking to the left was not our expectation. Never again.

Dear Peter, We sincerely apologize for the confusion regarding your room's view. We understand your disappointment and regret any inconvenience caused. Our team strives to provide accurate information about our rooms, and we apologize for falling short in this instance. Your feedback is valuable, and we will address this issue internally to prevent recurrence. We appreciate your understanding during the peak season, and we regret if the resolution provided was not satisfactory. Your experience does not reflect the high standards we aim to uphold. We hope you may reconsider staying with us in the future to experience the true essence of Mantra Trilogy Cairns. Sincerely, Emil Gan General Manager

This hotel doesn't understand what a cancellation is.

Tripadvisor-waardering 2.0/5

Colin P Gecertificeerde beoordeling door TripAdvisor

Cancelled our stay 3 weeks before checkin due to a injury which caused the person not to be able to walk without the use of crutches but a 100% cancellation fee was still imposed. We were contacted by hotel staff on the day our stay was due to commence to confirm cancellation. Then we were sent a review to ask how great our stay was.

Dear Colin, Unfortunately as a non-refundable rate was book this does not allow for cancellation or amendment, however we apologise that you were still contacted a review. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Disappointed in stay

Tripadvisor-waardering 1.0/5

Maria Z Gecertificeerde beoordeling door TripAdvisor

I don’t recommend you stay at this property for the following reasons: 1. Poor wifi connection 2. Room was dusty/ floor not cleaned 3. You have to put your own rubbish away - nobody comes to clear it 4. Room smelt mouldy. 5. No fan in bathroom. 6. You need to go to reception if you want any bin liners/ additional tea etc. Sometimes after going to repetition, they direct you to go back to your room and call housekeeping. 7. Rooms not sound proof (we were in tower2) 8. To walk between the towers, you need to access a car park which has a foul smell due to the rubbish. 9. Advertised to have breakfast available and there was none.

Dear Maria , Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay at Mantra Trilogy Cairns. We take your comments seriously and will address the issues you raised regarding the poor wifi connection, cleanliness of the room, and the service provided. Rest assured, we will review our processes to ensure a more pleasant experience for our guests. We appreciate your valuable feedback regarding the room amenities and will work towards improving our services. Kind regards, Emil Gan, General Manager Mantra Trilogy Cairns

NEVER AGAIN!!!

Tripadvisor-waardering 2.0/5

Melvyn G Gecertificeerde beoordeling door TripAdvisor

The online advertising attracted us to the hotel, initially, only to be 100% disappointed, at the point of checking-in for the 6 days, which I had already paid for, prior to my arrival! I felt that the advertising was untrue; ie: there are NOT 4 x restaurants in the complex, as stated. There are however, 4 independently owned restaurants on the same block as the hotel, non of which have anything to do with the hotel, or operate under the Mantra banner. Therefore, we could not get any room service, or even have a breakfast in the hotel. I use the term Hotel, loosely, as the oxford definition for a hotel, is “an establishment providing accommodation, meals, and other services for travellers and tourists”. We were there for 6 days, and was told on arrival, NOT prior to arrival, that it is Mantra policy that our room would not be cleaned or attended to, during our stay. The policy is that it would only be cleaned on day 4, if we stayed 8 days! So, in the 6 days of our stay, our towels weren’t changed, the room wasn’t vacuumed, the toilet wasn’t cleaned, our tea and coffee wasn’t replenished, the room wasn’t dusted or cleaned in any way, and the rubbish bins remained full! Had that “non-attentive” policy been made clear to me, in the advertising, and before paying $285 per night, we would not have entertained any thought of staying in such a customer un-focussed, unhygienic, non-caring hotel. We will never stay at any Mantra ever again. That policy is disgraceful, not just for the price paid, but for the fact that it shows how little they care for its’ customers. We payed way over a fair price for the room, and received nothing except the pass key, to an over priced door, behind which was an unkept room, that the hotel did not attend to, and did not care a jot about. For a hotel that should have been dedicated to the comfort of its clients, it was Disgraceful!

Dear Melvyn, Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. We sincerely apologize for any misunderstanding regarding the amenities and services provided at our establishment. We understand your concerns regarding the cleanliness policy, and we regret any inconvenience this may have caused. Your comments are valuable to us, and we will address these issues internally to improve our services. Your feedback will help us ensure a better experience for our guests in the future. We appreciate your candor and regret that we did not meet your expectations. Should you reconsider staying with us in the future, we would be grateful for the opportunity to provide a more positive experience. Warm regards, Emil Gan General Manager

惊喜难忘的愉悦经历

Tripadvisor-waardering 5.0/5

Hao T Gecertificeerde beoordeling door TripAdvisor

酒店地处凯恩斯中心位置的海边，景色漂亮，出行方便，设施齐全。特别喜欢的是，酒店没有自己的餐厅，而是和三家特色旅游餐厅合作，选择多了，服务好，全天营业，费用计入房费，特别能够让出差旅行的人有旅游观光的感觉。房间布置简洁实用，卫生好，用品齐全。躺在床上可以欣赏海景，阳台上俯瞰超大泳池。烧烤设备就在临海的草地上，但又在酒店围墙内，安全便捷赏心悦目。这次本没有可以选择，所以有些意想不到的开心。下次去凯恩斯还会选择这里的。

Dear haot317, Great to hear you had a lovely stay with us and we welcome the feedback on the property. We do hope you get the chance to come back up this way again in the near future. Regards Guest Relations

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 921 beoordelingen 8.2/10 Locatie
  • 1.299 beoordelingen 6/10 Kamer
  • 912 beoordelingen 7.8/10 Service
  • 75 beoordelingen 3.3/10 Wifi
  • 524 beoordelingen 4/10 Netheid
  • 492 beoordelingen 5.5/10 Comfort
  • 330 beoordelingen 4.8/10 Voorzieningen
  • 170 beoordelingen 5.8/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

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Al onze hotels in Cairns

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.