Mantra Trilogy 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 1.966 beoordelingen

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Omschrijving

Extras van het hotel

  • Gelegen aan de Esplanade in het zakelijke centrum van Cairns

  • 5 restaurants, supermarkt, kapsalon, massagesalon en meer ter plaatse

  • Kamersoorten variërend van hotelkamers tot appartementen met 3 slaapkamers

  • Dicht bij het nieuwe Cairns Aquarium en alles wat Cairns te bieden heeft

  • Dicht bij het Cenvention Centre en de zakenwijk

Onze accommodaties

Hotel locatie

Mantra Trilogy

101 105 Esplanade
4870 Cairns
Australië

Gps:-16.918636, 145.775751

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning

Zwembad

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  1.966 beoordelingen

TripAdvisor score  3.5/5  2.932 beoordelingen

NOT a 4 Star hotel

Tripadvisor-waardering 2.0/5

Eaa1947 Gecertificeerde beoordeling door TripAdvisor

One of the worst Accor Hotels we have stayed at. It claims to be a 4 star hotel. Well, most of the requirements of a 4 star hotel are missing. If you want your room serviced, you have to pay. There is NO restaurant, an essential requirement of a 4 star hotel. The furnishings in the room are ordinary to say the least, the sofa was horrible and once seated, one almost couldn’t get out. As Accor platinum you expect some additional benefits, none forthcoming at this hotel. For a 4 night stay we were given one 750 ml water bottle. Despite asking for it, no upgrade was provided. Usually one gets a “gift” of sorts for Accor Loyalty, all we got was a welcome card. The bedroom itself is very cramped, the bed almost totally occupying the room. There is only a partial ocean view, most of it blocked by another multi story hotel. Will never stay at this hotel again.

Highly recommend Mantra Trilogy

Tripadvisor-waardering 5.0/5

tanyawoods1 Stellen - Gecertificeerde beoordeling door TripAdvisor

Fantastic location, had a great 1-bedroom oceanview apartment on the 7th floor. Staff fantastic. Very clean except for the mold stains on the silicone between the bath and the tiles. The bed was very comfortable. The views are amazing. The pool was very cool and refreshing to swim in. Would have liked the pool to be heated a little, and a heated spa would have been amazing The only criticism we have would be the bath shower combo. The bath sides were quite high, I'm 5ft2 and found it difficult to lift my legs over the side of the bath. Would much prefer a walking in shower only. Would definitely recommend this accommodation

I wouldn’t recommend this hotel

Tripadvisor-waardering 2.0/5

Michde8 Gecertificeerde beoordeling door TripAdvisor

I called up well in advance and said that I wanted to stay in a non-carpeted 3 bedroom apartment because of my asthma and allergies. I was assured that would be fine as I was booking so far in advance, so I booked. Mantra called the day before we were due to arrive to confirm and I checked about the room. They said they were no longer able to accomodate that request and they could never have assure that I would get that room. I was not very happy and said I wouldn’t have booked had I known because I had been told that my request would definitely be accommodated. I requested to be changed but they apparently couldn’t do anything. We get there and as soon as I entered the room, that stunk like damp, my face went red and I was wheezing. Not to mention that the jackhammer was constantly going in the room opposite us and the kitchen was covered in grime-so it was just all around not good. I went to reception and had to really push for them to do anything. I had to demand a new room. The manager then came out and he was quite good and went out of his way to find us another room, but it was a 2 bedroom not 3 bedroom so we just had to make it work (they refunded the difference). The new room was fine but very tired and also not really all that clean. Additionally they spray really potent chemicals in the hallways to try and cover the musty smell that is present, which only makes it worse in my opinion. Overall the hotel is tired and in desperate need of an update. The pool is not heated so it was too cold to swim in. The wifi was so slow that it couldn’t be used. The location is good, however, and you can walk everywhere from the hotel. I wouldn’t stay here again and don’t recommend it.

Dear Michelle, I am truly sorry to hear about the challenges you experienced during your recent stay at our hotel. We sincerely apologise for not being able to meet your request for a non-carpeted 3-bedroom apartment . Your feedback regarding the cleanliness and maintenance of the rooms has been duly noted, and we will address these issues with our housekeeping team. We appreciate your kind words about our manager's efforts to assist you in finding a suitable room. Thank you for your feedback regarding the WiFi, we are currently in the process of upgrading the service. We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back in the future to provide a more positive experience. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Centrally located with amenities on your doorstep

Tripadvisor-waardering 4.0/5

maevans1969 Gecertificeerde beoordeling door TripAdvisor

Spent a long weekend in Cairns and was looking for a hotel that was near restaurants, beach and other amenities. which the Mantra certainly was. The Mantra Trilogy is a lovely complex at the South end of town and even on a busy Friday/Saturday evening was fairly quiet providing a good spot to relax after a busy day. Check-in was a little chaotic with the room not ready despite arriving near check-in time of 2:00pm. Staff sorted this reasonably quickly and we were soon settled into our room. The apartment was well furnished and the kitchen had all of the basic items you would need. It was obvious that the furnishings were getting towards needing to be replaced and showed quite a bit of wear and tear. Bedding wise it was set up as we needed and the bed was comfortable. All up and great spot and reasonable value for money.

Thank you for choosing Mantra Trilogy Cairns for your recent stay and for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and the amenities available in the area. Your comments regarding the room furnishings have been duly noted. We are glad you had a comfortable stay with us. We value your feedback as it helps us improve our services. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay. Kind regards, Emil Gan, General Manager Mantra Trilogy

惊喜难忘的愉悦经历

Tripadvisor-waardering 5.0/5

Hao T Gecertificeerde beoordeling door TripAdvisor

酒店地处凯恩斯中心位置的海边,景色漂亮,出行方便,设施齐全。特别喜欢的是,酒店没有自己的餐厅,而是和三家特色旅游餐厅合作,选择多了,服务好,全天营业,费用计入房费,特别能够让出差旅行的人有旅游观光的感觉。房间布置简洁实用,卫生好,用品齐全。躺在床上可以欣赏海景,阳台上俯瞰超大泳池。烧烤设备就在临海的草地上,但又在酒店围墙内,安全便捷赏心悦目。这次本没有可以选择,所以有些意想不到的开心。下次去凯恩斯还会选择这里的。

Dear haot317, Great to hear you had a lovely stay with us and we welcome the feedback on the property. We do hope you get the chance to come back up this way again in the near future. Regards Guest Relations

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 914 beoordelingen 8.4/10 Locatie
  • 1.320 beoordelingen 6.1/10 Kamer
  • 921 beoordelingen 7.9/10 Service
  • 75 beoordelingen 3.5/10 Wifi
  • 522 beoordelingen 4.1/10 Netheid
  • 509 beoordelingen 5.3/10 Comfort
  • 323 beoordelingen 4.6/10 Voorzieningen
  • 171 beoordelingen 6/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

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