ALLSAFE goedgekeurd hotel
Extras van het hotel
Mercure Cairns is perfect voor zakenreizigers en vakantiegangers en biedt verschillende kamertypen, van Standard kamers tot Familie kamers en kamers met spa. Wij zijn trots op onze warme, vriendelijke service en betaalbare, comfortabele accommodatie.
'Standard'-kamer met 1 queensize bed en 1 eenpersoonsbed
- 3 personen
- 20 m² / 215 sq ft
- Beddengoed 1 x Eenpersoonsbed(den) en 1 x Queensize bed(den)
- Uitzicht: Uitzicht op de stad
Familie kamer met 1 Queensize bed en 2 eenpersoonsbedden
- 4 personen
- 44 m² / 473 sq ft
- Beddengoed 1 x Queensize bed(den) en 2 x Eenpersoonsbed(den)
- Uitzicht: Uitzicht op de stad
15 Florence Street, Corner of Florence and Lake St
Toegang en transport
Toegang: 2 km / 1.24 mi 15 min walk
Inchecken vanaf - Uitchecken tot
- 100% niet-roken accommodatie
Geniet van heerlijke moderne Australische gerechten met regionale specialiteiten en lokaal gevangen vis in Castaways, een ontspannen restaurant met uitzicht op het zwembad en de tropische tuinen.
Onze beoordelingen van gasten
Onze beoordelingen van gasten
100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnachtMeer informatie
Such an amazing hotel with a lovely outside area
planetwonderer Gecertificeerde beoordeling door TripAdvisor
We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you
Staff Unaware of Accor Limitless Benefits
harerace Zaken - Gecertificeerde beoordeling door TripAdvisor
Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !
Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team
Friendly and central to everything the city has to offer.
Grant L Gecertificeerde beoordeling door TripAdvisor
This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.
Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team
Looks great from outside!
whitty672018 Gezinnen - Gecertificeerde beoordeling door TripAdvisor
Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.
Dear whitty672018, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We note your concerns regarding the parking and wish to advise that due to the 6 limited spaces we have available this is why a fee is charged to secure a spot. This is not staff parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team
Great place to stay
Rebecca M Gecertificeerde beoordeling door TripAdvisor
Wonderful place to stay, so close to many of the attractions & eateries, rooms and facilities well kept, lovely pool area, the staff here are what make it amazing though, high level customer service, cannot fault it. Rooms are nice and fresh, spacious & clean.
Thank you for the great review on our property. I will pass on your comments to our team as they appreciate the feedback. We look forward to seeing you again when you next travel to Cairns
In samenwerking met TripAdvisor
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