Mercure Cairns 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 925 beoordelingen

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Omschrijving

Extras van het hotel

Mercure Cairns is perfect voor zakenreizigers en vakantiegangers en biedt verschillende kamertypen, van Standard kamers tot Familie kamers en kamers met spa. Wij zijn trots op onze warme, vriendelijke service en betaalbare, comfortabele accommodatie.

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Hotel locatie

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australië

Gps:-16.919012, 145.772888

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Restaurant
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

CASTAWAY

Geniet van heerlijke moderne Australische gerechten met regionale specialiteiten en lokaal gevangen vis in Castaways, een ontspannen restaurant met uitzicht op het zwembad en de tropische tuinen.

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  925 beoordelingen

TripAdvisor score  3.5/5  97 beoordelingen

Not a Good Experience

Tripadvisor-waardering 2.0/5

George M Gecertificeerde beoordeling door TripAdvisor

I stayed here last week. To be frank, I cannot recommend this hotel. Here are my observations: The GOOD Room was large and clean (except for a small cubic zirconia on table -- where did that come from?) Bed was comfortable with nice linen. Bathroom was nice (but no bathtub) Good size TV. Staff were friendly and helpful -- none of the under was their fault. WIFI worked without problem. The BAD: Elevator was being renovated so had to use some truly shabby stairway with a mysterious block of wood nailed to the bannister. View from room -- garbage containers, dirty laundry, broken/disused furniture, staff smoking and using phones. Very dim lights in room. Lack of power points. They were very well hidden under bed side tables or in unsuitable places (waist height right next to door). Lobby coffee machine out of order. Cheap renovation of room -- linoleum was simply laid over a small step. giving a very lumpy and unsightly appearance. Check out required the use of a different and distant stairway (the shabby one was closed without notice) that forced us to leave the building and re-enter from the street, all the time lugging suitcases. This is not an expensive hotel, but neither is it a cheap one. They need to do better for the prices being charged.

Prettig verblijf en super hulpvaardig personeel

Avis-klantbeoordeling 5.0/5

Josine Stellen - ALL bevestigde berichten

De accommodatie was prima, alles was er om een goed verblijf te hebben. Ontbijt heerlijk. Personeel 10+. Voordat we uitcheckten zijn we super geholpen met het installeren van een e-sim.

Geachte Josine S., Wij stellen uw opmerkingen over uw verblijf in Mercure Cairns erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Mercure Cairns Team

Disappointing for a Mercure branded hotel

Tripadvisor-waardering 2.0/5

KarenB8130 Stellen - Gecertificeerde beoordeling door TripAdvisor

On the positive the hotel is in a good location. Unfortunately it misses the mark of being a good standard that would be expected when booking mercure. The odd numbered rooms on the lower floor face onto a concrete wall which makes the room dark. There is no outlook at all. This needs to be made clear on the website. The bathroom is small and difficult to open the door and close it behind without a squish. The power socket next to the sink in the bathroom was insecure and wobbly. Overall the room was a good size with room for a family if needed. The floor has a slope on part of it - possibly a small step that has been removed. The restaurant isn't open all day and dinner is a basic menu. However there are a good many eateries nearby so this isn't a problem. Noise was an issue. There was noise like an industrial vacuum from the next door business. I think it could be a car valet place? During the night we could hear footsteps on the floor above, and a lot of animal squeaks - either bats or rodents - not likely birds. We were not disturbed by the maintenance that was happening on the elevator. In summary, we used this hotel because it was part of the Accor Hotels medium range. However there appears to be a number of rooms that don't come up to that spec and I do not feel this is reflected in the room rate where there are other hotels nearby at a similar rate for better value.

Retirement 2024

Tripadvisor-waardering 4.0/5

Beth S Stellen - Gecertificeerde beoordeling door TripAdvisor

So the check in was very easy. They are in the middle of updating/upgrading their elevator so the bus guy carried our luggage up 3 flights to our room. It didn't matter to us due to the elevator situation, we had to walk the detour but may be bothersome to others. The breakfast was very good. Many options to choose. The front desk associates were very helpful and knowledgeable.

Goede kamer

Avis-klantbeoordeling 3.5/5

Anoniem Gezinnen - ALL bevestigde berichten

Kamer(s) zijn prima: rustig, ruim, fijne badkamer. Wifi kan duidelijk beter (viel veelvuldig weg)

Beste Paul, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet, Mercure Cairns Team

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 414 beoordelingen 8.2/10 Locatie
  • 722 beoordelingen 6.2/10 Kamer
  • 592 beoordelingen 7.7/10 Service
  • 69 beoordelingen 2/10 Wifi
  • 326 beoordelingen 5.2/10 Netheid
  • 166 beoordelingen 5.3/10 Eten
  • 138 beoordelingen 5.9/10 Goede prijs-kwaliteitsverhouding
  • 137 beoordelingen 5.4/10 Ontbijt

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