Novotel Cairns Oasis Resort 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 3.064 beoordelingen

Beste prijs
garantie
Novotel Cairns Oasis Resort - Image 1
Novotel Cairns Oasis Resort - Image 2
Novotel Cairns Oasis Resort - Image 3
Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australië

Omschrijving

Extras van het hotel

  • Royaal warm en koud ontbijtbuffet

  • Ontspannen eigentijds dineren bij Mizuna

  • Gratis snelle WiFi in de lobby

  • 55" lcd-tv's met Chromecast in alle gastenkamers

  • 5 flexibele ruimten voor geslaagde evenementen

Onze accommodaties

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Hotel locatie

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australië

Gps:-16.918613, 145.772766

Telefoon
Fax +61 7 4080 1847

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

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Meer informatie

ALL beoordeling  4.5/5  3.064 beoordelingen

TripAdvisor score  4.5/5  466 beoordelingen

Certificaat van uitmuntendheid 2024

Great facilities!

Tripadvisor-waardering 5.0/5

nessems2024 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Staff were really helpful & lovely! Facilities are great, good location & bed was divine in the deluxe suite!

We will definitely be back, but a few tips on how to improve!

Tripadvisor-waardering 4.0/5

264fionam Gecertificeerde beoordeling door TripAdvisor

I stayed here for 4 nights with my 2 kids aged 5 & 7 in the July school holidays and it was incredible!! I have no doubt we will be back, so thank you. PROS: Rooms were clean and big (though also some cons to do with this) Pool - this is a win for everyone! It was VERY cold in July, but I still swam every day once I’d warmed up enough. My kids were in there all day, no trouble! The sandy part on one end was so perfect…my son just loves playing in the sand - it was wonderful. And the swim up bar is always a win (though also a con re wait times). Location - a block away from the main drag with endless restaurants, night market, ferris wheel. About 10 mins walk to the marina if taking a boat School holiday activities - they had organised activities over the weekends during school holidays. We stayed Tuesday to Saturday, so only had a brief glimpse of the fun, but it was the hi light for my kids (and me seeing them having so much fun with all the other kids). Staff - huge shout out to Mimi for the kids activities and Melanie at breakfast….they are amazing humans! CONS: Pool bar - the swim up bar is obviously a huge attraction, but gets very busy, and it’s very cold waiting in the water to be served. My biggest tip to the hotel is to have 2 staff serving the pool side, and 2 at the back, during the busiest hours. It was only ever 2 or 3 people, to serve both sides….and most people seemed to be ordering cocktails. I think the best way to do it is to have a designated cocktail line on both sides, so the others - who just want an ice cream, or a beer / lemonade, don’t have to wait for an endless order of cocktails ahead of them. Pillows - they were all the feather down pillows, and I got a very sore neck. Admittedly I didn’t ask if there were any other types, but I didn’t see any signage telling me it was an option. Maid service: there were no toilet brushes in the room, and even after the room had been serviced - dirty toilets prevailed. I would have cleaned them properly myself, if a toilet brush was provided. Staff at reception: I was given incorrect information relating to the cost of breakfast, and my Accor membership benefits, and how to obtain these…though Melanie at breakfast helped me understand it, and also helped me get the maximum benefits for my stay (seeing the misinformation passed on to me on check in). I had been told it was cheaper for me to pre book breakfast on check in, but in doing so this voids your ability to get the 50% discount if you’re an Accor member. You need to show your accor card every morning at breakfast, and they apply the discount then and there. If it’s booked at reception, you save $5, but this voids the 50% discount.

Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you and your kids had an incredible experience and plan to return. Your positive comments and constructive feedback are both greatly appreciated as they help us improve our services. We are delighted that you found the rooms clean and spacious, and It’s wonderful to know that the pool was a highlight, especially the sandy area for your son and the swim-up bar. In regards to your Cons, we understand the importance of efficient service at the swim-up bar, especially during peak times. Your suggestions will be shared with the team for improvement. Also We apologize for the oversight regarding the toilet cleanliness. We will address this with our housekeeping team to ensure rooms are properly serviced. We regret that the pillows caused you discomfort. We will ensure that information about alternative pillow options is made more accessible to guests. Lastly we are sorry for the misinformation regarding breakfast costs and Accor membership benefits. We will review our training procedures to ensure that all staff provide accurate information. We’re glad Melanie was able to assist and clarify the benefits for you. Thank you for recognizing Mimi and Melanie for their exceptional service. We will make sure to pass on your kind words to them. Thank you again for your valuable feedback. We look forward to welcoming you and your family back for another memorable stay. If you have any further suggestions or concerns, please feel free to reach out to us directly. Safe travels!

würde nicht wiederkommen

Tripadvisor-waardering 1.0/5

Carlo66666 Stellen - Gecertificeerde beoordeling door TripAdvisor

erstes Zimmer hat sehr stark gestunken, wir nehmen an , dass es Desinfektionsmittel war zweites Zimmer hat die Dusche , warm Wasser, nicht funktioniert, Hotel wurde am Morgen informiert, am Abend war das Problem nicht behoben, Hotel hat sich nicht ma entschuldigt dass die Dusche nicht funktioniert nach Diskussionen, haben wir ein neues Zimmer bekommen, und mussten während einer Stunde unsere Koffer wieder packen um in ein neues umzuziehen Hotel ist feucht, und riecht sehr moderig Ist verwohnt und müsste dringend renoviert werden Hotel wenn man kann vermeiden!!!

Dear Carlo66666, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is essential to us, and we want to assure you that we take it seriously. We are sorry to hear about the issues you encountered with the initial room's smell, the non-functioning shower, and the inconvenience of having to change rooms. It is not the experience we aim to provide our guests, and we understand the frustration these issues caused. Rest assured, we will investigate the matters you raised and your feedback will be shared with our team to ensure that we learn from this experience and improve our services. We apologize for any shortcomings in communication and the lack of timely resolution. It is our goal to provide a comfortable and pleasant stay for our guests, and we regret that we fell short of meeting your expectations on this occasion. Once again, we apologize for the inconveniences, and we hope to have the opportunity to welcome you back in the future to provide a better and more positive experience. Warm regards, Kim Front Office Manager

Novotel Cairns Oasis Resort

Tripadvisor-waardering 5.0/5

dannykronstrom Gecertificeerde beoordeling door TripAdvisor

Le Novotel Cairns Oasis Resort est un véritable havre de paix au cœur de Cairns. Cet établissement offre une expérience relaxante et mémorable à ses visiteurs. L'ambiance paisible et les jardins luxuriants créent un cadre paradisiaque, idéal pour se ressourcer. Les chambres sont spacieuses, modernes et offrent tout le confort nécessaire pour un séjour agréable. La vue depuis certaines chambres sur la piscine ou les jardins est tout simplement magnifique. De plus, la propreté et l'entretien des installations sont exemplaires. La piscine est l'un des points forts de ce resort. Son cadre tropical, entouré de palmiers et de végétation luxuriante, crée une atmosphère apaisante. Les espaces de détente autour de la piscine sont parfaits pour se relaxer et profiter du climat tropical de Cairns. Le personnel est accueillant, professionnel et toujours prêt à répondre aux besoins des clients. Leur service est impeccable, ce qui contribue grandement à l'expérience globale offerte par le Novotel Cairns Oasis Resort. L'emplacement central de l'hôtel est un avantage supplémentaire, permettant un accès facile aux principaux sites touristiques, restaurants et boutiques de Cairns. En résumé, le Novotel Cairns Oasis Resort est un choix idéal pour ceux qui recherchent confort, tranquillité et hospitalité lors de leur séjour à Cairns.

Cher DannyKronstrom, Nous vous remercions sincèrement d'avoir partagé votre expérience au Novotel Cairns Oasis Resort. Nous sommes ravis d'apprendre que notre établissement a contribué à rendre votre séjour à Cairns relaxant et mémorable. Votre éloge de la propreté et de l'entretien des installations, ainsi que des points forts tels que la piscine tropicale, nous réjouit. Nous sommes également ravis que notre personnel ait répondu à vos attentes en termes d'accueil, de professionnalisme et de service impeccable. Nous vous remercions d'avoir choisi le Novotel Cairns Oasis Resort et espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Cairns. Bien a vous, Kim Responsable de l'accueil

Lagon de quiétude

Tripadvisor-waardering 5.0/5

Benjamin P Stellen - Gecertificeerde beoordeling door TripAdvisor

Mon séjour à l'hôtel Novotel a été tout simplement exceptionnel. Le service impeccable du personnel, les chambres élégantes et confortables, ainsi qu’un emplacement idéal dans la ville ont contribué à créer une expérience mémorable. Les installations, y compris la piscine style lagon, les bars et le restaurant, ont ajouté une touche de luxe à mon séjour. Cet hôtel incarne véritablement l'hospitalité à son meilleur, et je le recommande vivement à tous les voyageurs.

Cher Benjamin P, Nous sommes ravis de lire votre commentaire positif sur votre séjour au Novotel. C'est un plaisir d'apprendre que le service impeccable du personnel, les chambres élégantes et confortables, ainsi que l'emplacement idéal de l'hôtel ont contribué à rendre votre expérience exceptionnelle. Votre recommandation chaleureuse à tous les voyageurs est très appréciée. Merci d'avoir choisi le Novotel, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Bien cordialement, Kim Responsable de l'accueil

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 941 beoordelingen 9.5/10 Locatie
  • 1.471 beoordelingen 7.1/10 Kamer
  • 1.845 beoordelingen 8.9/10 Service
  • 20 beoordelingen 7.6/10 Wifi
  • 912 beoordelingen 8.9/10 Zwembad
  • 651 beoordelingen 7.3/10 Eten
  • 648 beoordelingen 7.2/10 Netheid
  • 532 beoordelingen 5.6/10 Comfort

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.