Mantra Parramatta 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 1.113 beoordelingen

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 Parramatta, Australië

Omschrijving

Extras van het hotel

  • Bel 1300 987 610 om met een reserveringsadviseur te overleggen

  • Dicht bij trein- en busstation

  • Westfield Parramatta

  • Dicht bij horeca

  • Bioscoop op 600 meter

Onze accommodaties

Hotel locatie

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 Parramatta
Australië

Gps:-33.819519, 151.006438

Telefoon
Fax +61 2 9635 3388

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.6/5  1.113 beoordelingen

TripAdvisor score  3.8/5  2.177 beoordelingen

Still run down and not worth the stay

Tripadvisor-waardering 1.0/5

David E Gecertificeerde beoordeling door TripAdvisor

We stayed here two years ago and it was run down then. It hasn't changed and possibly could be worse than then. Checked in early at 1230 (as arranged as we had things to do) and was upgraded to a spa apartment as per our Accor level which was good. However when we got to the room, the noise from the air conditioning was horrendous. It wasn't just the blowing but something vibrating in the service void. With just the fan running it was 9db with the air cond on it was 35db. We could actually hear it in the corridor before we got to the room. We were offered another room in the same position next to the service void on another floor which was 50% better but even the staff member showing us said she will find us another one without any prompting from us. It was 3pm though by the time we finally got a room and we had to miss one of the items we had planned and had driven 4 hours for. You can't tell me that noise just popped up on that day. The hotel itself, outside of the reception and bar, is run down and somewhat grubby although the rooms were clean. One lift didn't work, the other had buttons missing for certain floors on each side with the void covered with tape that had been punched through allowing access to the inner workings of the panel (surely that can't be safe), exposed wires in hallways, large chunks of missing tiles at the pool, towels from the day before sitting there at the pool the next day, covers off parking gate machinary. It really felt like a dodgy 2 star hotel not an Accor hotel. The other hotel around the corner from another international chain is a mcuh better option. We should have known better than to stay loyal to Accor on this particular occasion given our past experience - but we try. If it was not for the convenience of location this hotel would have nothing going for it. The reception staff though were excellent in understanding these problems and any other query we had and proactively explained member benefits which is always good rather than trying to extract them from staff. It's just a shame they don't have the support of management/owners in looking after the upkeep of the hotel thereby making their jobs harder.

Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disruption caused by the air-conditioning noise and the condition of the facilities, which clearly did not meet expectations or our brand standards. We regret that these issues impacted your plans and overall experience, especially given your loyalty and previous stay. Your comments regarding maintenance, safety, and upkeep have been escalated to senior management for urgent review. We’re pleased to hear our reception team provided supportive service, and we agree they deserve better support. We truly appreciate your honesty and are sorry we fell short on this occasion. Mantra Parramatta

Great location with lovely staff but hotel needs refurb

Tripadvisor-waardering 4.0/5

Matelita K Gecertificeerde beoordeling door TripAdvisor

Great location being close to Westfield, train station and many restaurants. Lovely staff although reception phone wasn’t always answered from room but didn’t mind the trek down as they were very accomodating dealing with in person regarding requests for pillow, toilet paper, towel. Sofa bed was faulty and shower curtain needed change which was rectified by housekeeping easily. Prepaid buffet breakfast at $24 which was much cheaper than walk in price of $30 and was adequate with many options. Dining appeared only serviced by 2 staff, 1 cooking and 1 managing room and bar by herself who were superb considering there were many of us. Stayed on weekend so dining was not open for lunch&dinner but there are many great eateries nearby and we delivered our favourite food in with ease. Parking was convenient and secure underground with access straight to room floor in lift from carpark at $20 a night. Stayed in 1 bedroom apartment, while very clean, spacious and functional with balcony view of pool and fully equipped with all necessary utensils, appliances, hot plate to cook, washing machine/dryer (including dishwashing liquid&powder). Aircon system was uncomfortable and kept blowing cold air at 26 temp so turned it off but it is winter so room was cold. Bed was tired&uncomfortable however pillows and sheets were nice and clean. Requested extra pillow as there was only 2 on bed with cushions and 1 in cupboard. Will not return until hotel has refurbishment upgrading bed, aircon system, etc. The winning factor is their great staff and convenient location that makes one overlook the hotels need for upgrade.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience

Tripadvisor-waardering 2.0/5

DavidRB_1969 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Stayed for 2 nights in a twin room and wish I’d stayed elsewhere. Booked via Qantas travel. The pros: In-room microwave, mini fridge and mini stovetop Proximity to Westfield Parramatta and train station Decent shower water pressure The cons: Twin single beds were tiny and uncomfortable Bedside tables were equally tiny and useless Air conditioner blew out warm air on cool Staff were uninterested and unhelpful Poor cleanliness No sports or movie channels (just free to air TV) I pre-arranged for my (adult) son to check in as I was going to be in a meeting when he arrived. Room was prepaid. But the lady at the desk still interrupted my meeting with 100 questions before letting him in (even after he provided ID and a credit card). On arrival the prior guests dinner tray was left outside the room. When we left 2 days later it was still there, despite a couple of complaints while we were there. The carpets in the hallway are badly stained. The “view” is straight into an office building next door. On checkout I handed the keys back and the man on the desk just said “ok” and stood there. No communication. No “all good” or “thanks for staying”. Zero customer service and poor experience. Would never return.

Dear Guest, Thank you for taking the time to provide detailed feedback regarding your stay. We sincerely apologise that your experience did not meet expectations and for the multiple issues you encountered, including the bed comfort, air conditioning, cleanliness, and service at check-in and checkout. Your comments regarding room preparation, hallway maintenance, and customer service have been shared with our management team to ensure improvements are made and to prevent similar experiences for future guests. We regret that your stay was disappointing and appreciate you bringing these matters to our attention. Kind regards, Mantra Parramatta

Not in a hurry to return

Tripadvisor-waardering 2.0/5

297russr Zaken - Gecertificeerde beoordeling door TripAdvisor

Underwhelming to say the very least. Aircon did not function (a number of my group said the same). Built in 2000 and looks like nothing has been done since. Buffet breakfast was average and had to clear tables ourselves, asked for coffee lass checked coffee machine then walked off not asking if I knew how to use it. Buffet last night (group) Thai red curry chicken should have been described as coconut cream chicken with a tinge of red. Top it off walked into a lift this morning to be greeted by vomit.

Dear Guest, Thank you for sharing your feedback. We sincerely apologise that your stay did not meet expectations and for the issues you encountered, particularly with the air conditioning, breakfast service, and cleanliness. This is not the standard of experience we aim to provide, and we regret the inconvenience caused to you and your group. Your comments have been shared with our management team to address these concerns and improve our facilities and service for future guests. We appreciate you bringing these matters to our attention. Kind regards, Mantra Parramatta

Fabulous staff

Tripadvisor-waardering 4.0/5

Lisa M Stellen - Gecertificeerde beoordeling door TripAdvisor

The front desk staff at the Mantra were fantastic. I was in NSW for medical treatment and the team went out of their way to change our room to one better suited to my needs and checked in with how I was when they saw me. It was a very comfortable stay and close to shops and transport. Amazing service.

Dear Guest, Thank you for your wonderful review. We’re thrilled to hear that our front desk team went above and beyond to accommodate your needs and made your stay comfortable. It’s great to know you appreciated our location as well. We look forward to welcoming you back to Mantra Parramatta in the future. Kind regards, Mantra Parramatta

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 623 beoordelingen 9.1/10 Locatie
  • 1.008 beoordelingen 4.4/10 Kamer
  • 758 beoordelingen 6.5/10 Service
  • 19 beoordelingen 6/10 Wifi
  • 531 beoordelingen 3.7/10 Comfort
  • 407 beoordelingen 4.2/10 Netheid
  • 280 beoordelingen 2.7/10 Voorzieningen
  • 212 beoordelingen 3.1/10 Sfeer

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Al onze hotels in Parramatta

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.