Mantra on Hay Perth 4 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 1 077

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201 Hay Street, 6004 PERTH, Australia

Opis

O hotelu

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Nasze pokoje

Pokój

Hotel Room

  • 2 os. maks.
  • 23 m² / 247 sq ft
  • Pościel 1 x Łóżko king-size

Lokalizacja hotelu

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

Pozycja GPS:-31.958718, 115.872236

Telefon
Faks +61 8 9267 4838

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Spotkania i wydarzenia

Liczba sal konferencyjnych
1
Powierzchnia największego pokoju
90 m²  /  967 sq ft
Maksymalna pojemność
90
Maksymalna pojemność na bankiety
64
Więcej informacji

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 1 077

Ocena TripAdvisor  3.8/5  Liczba opinii: 2 048

Do not stay at Mantra on Hay!!

Ocena na stronie TripAdvisor 1.0/5

Lee C Opinia zatwierdzona w TripAdvisor

From the moment I entered the room, the smell of damp and mold was overwhelming. It was so strong that it made the room uncomfortable to sleep in, and it left me genuinely concerned about whether it was safe to breathe in for an extended stay. Whatever is causing the odor seems to indicate a significant moisture problem that really needs attention. The room itself was very average. The furniture was chipped, worn, and noticeably damaged. The pillows were flat, flimsy, and felt like something that had been sitting in an old linen cupboard for years. For the price I paid, I expected basic comfort at the very least. I also wasn’t allowed to reserve parking, which was inconvenient, and surprisingly, the air conditioning remote was shared between rooms, something I’ve never encountered in a hotel before. Overall, this was a really unpleasant stay, and I left feeling frustrated and disappointed. I don’t normally complain, but the standard here fell well below what I paid for, and I hope management takes these issues seriously. NOT RECOMMENDED.

Dear Guest, Thank you for taking the time to share your experiences with us. We are very sorry to hear that the condition of the room we gave you - especially the dampness and furnishings - caused stress and discomfort. This is certainly not the experience we are aiming to provide, and we understand your disappointment as we did not meet your expectations. We appreciate the feedback and we have already shared your comments with our management team. Thank you again for choosing to stay with us, and we hope to have the chance to make it up to you again in the future. Team Mantra

Hotel cancelled on us last minute

Ocena na stronie TripAdvisor 1.0/5

colinr472 Opinia zatwierdzona w TripAdvisor

Disgraceful hotel. We were due to stay there for 3 days at the end of our WA holiday before flying back home. The hotel cancelled on us less than 24 hours before we were due to stay. There are no other hotels at all available in the area as the Ashes are on this weekend (funny that, Mantra is almost next to the cricket ground, hmm wonder if they've taken a preferential booking over ours?) We now face the prospect of 3 nights sleeping in the hire car, no showers, no aircon and no cooking facilities. My wife is ill through stress now. Mantra's only comment when I called them...... oh don't worry, we won't charge you a cancellation fee. Disgraceful, disgusting

Great Perth location

Ocena na stronie TripAdvisor 4.0/5

bluestarsreiki Opinia zatwierdzona w TripAdvisor

We recently stayed in a studio apartment, which had a kitchenette and a large king size bed, which was very comfy. There was plenty of room to sprawl out. The bathroom was very small but was fitted great smelling products in the shower and basin. When we first arrived we could smell stale cigarettes after leaving the lift. You could sometimes smell it in our room too, although the hotel is a No Smoking hotel. Our room looked tired and dated, despite being clean and neat in appearance. There is a great Chinese restaurant downstairs called “china Panda”, which was very yummy and a definite value add to staying at this hotel. Plenty of cafes right nearby to find and enjoy. Friday and Saturday nights you get ‘duff duff’ music playing late at night which was annoying when trying to sleep. Our room was on the Northside of the complex.

Dear Guest, Thank you very much for taking the time to detail your stay with us. We're pleased to hear that you enjoyed your time at Mantra and our surroundings. We will ensure to pass your comments along to our team for further review. Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back again on your next visit. Team Mantra

Disappointing Experience Despite Great Location and Spacious Room

Ocena na stronie TripAdvisor 2.0/5

Bingbongo Opinia zatwierdzona w TripAdvisor

We are currently staying in Room 521. We booked this hotel because we trusted the Accor brand, but looking back, we should have trusted the other TripAdvisor reviewers instead. To be fair, the room is spacious, and the location is very convenient, with easy access to shops, restaurants, and transportation. There are also some staff who genuinely try to help, especially the lady during the afternoon shift, and I truly appreciate her kindness and effort. However, despite these positives, our overall experience has been a serious disappointment. Before our arrival, we raised concerns via email about cleanliness and hygiene standards, as we had read mixed reviews online. A staff member named Dani personally responded and promised that everything would be up to Accor standards. Unfortunately, that has not been the case. Cleanliness: It’s clear that the housekeeping team tried to clean, but the utensils provided in the room were not properly washed and had to be recleaned by ourselves before use. Toilets: The toilet leaks occasionally, and we have video evidence available upon request. This is simply unacceptable for a property under the Accor Group. Hot Water: The hot water in the bathroom is unstable, switching on and off unpredictably. When reported, a staff member named Ben told us that we were just “unlucky.” Hot water should never depend on luck — even homeless shelters in Australia provide consistent access to hot baths. It’s absurd that paying guests must “try their luck” for a shower. Service: Ben’s attitude was dismissive and unaccommodating. When I attempted to raise these issues politely, he replied that if I wished to report him to management, I could go ahead. That kind of response is unprofessional and disappointing. Housekeeping: We requested new towels as the old ones never dried properly (possibly due to poor ventilation). The first time, the old towels weren’t taken away; the second time, we received dirty replacements. When we asked about trash disposal, we were told to inform reception. We did — repeatedly — but nothing happened. Eventually, we had to empty the trash ourselves and request new liners. For a property under the Accor brand, these issues, from cleanliness and maintenance to service quality and attitude - FALL far BELOW expectations. This hotel has great potential thanks to its space and location, but until management takes immediate action to restore proper Accor standards, I cannot recommend staying here.

Great location but needs some upgrading

Ocena na stronie TripAdvisor 2.0/5

sydneyseachange Opinia zatwierdzona w TripAdvisor

Great location but hotel rooms are run down, noisy and ours was mouldy. Great space wise and beds were comfy. Provision of washing machine was a bonus.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 742 Liczba opinii 8.1/10 Lokalizacja
  • 1 300 Liczba opinii 5.7/10 Pokój
  • 906 Liczba opinii 7.9/10 Obsługa
  • 58 Liczba opinii 2/10 Internet
  • 572 Liczba opinii 3.5/10 Czystość
  • 317 Liczba opinii 3.7/10 Udogodnienia
  • 216 Liczba opinii 3.8/10 Klimat
  • 46 Liczba opinii 3.4/10 Śniadanie

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.