Novotel Perth Langley 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 2 893

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221 Adelaide Terrace, 6000 PERTH, Australia

Opis

O hotelu

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Nasze pokoje

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Lokalizacja hotelu

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

Pozycja GPS:-31.958731, 115.867767

Telefon
Faks +61 8 9221 1669

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 2 893

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 023

Choose somewhere else

Ocena na stronie TripAdvisor 1.0/5

Navigate60871021406 Couples - Opinia zatwierdzona w TripAdvisor

Up there with the worst hotel experience of my life. This description says this is the centre of Perth. This area is DEAD! Very few eating establishments until you walk 1 km into the lively centre of Perth. The bed is on wheels and moves when you toss in your sleep which you do all night long because the mattress is atrocious . It has a stove top but no crockery or cutlery. The 24/7 room service is not available when the kitchen is preparing for restaurant breakfast…although the desk clerk assured me that they are 24/7 service and in the same breath, told me that room service was not available. This is the most appalling hotel experience. I can recall.

Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience with us was so disappointing and did not meet your expectations. We regret that our location did not meet your needs. While we are centrally located in East Perth, we understand that some guests may find the immediate area quieter compared to the city centre. We appreciate your feedback and will explore ways to better communicate the surroundings to future guests. I apologize for the issues you experienced with the bed and mattress. Comfort is a top priority for us, and your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. Regarding the stove top and lack of crockery or cutlery, we are sorry for any inconvenience this caused. Typically, our rooms are equipped with the necessary items for guest use, and we will review this to ensure consistency across all rooms. As for the room service availability, I sincerely apologize for the conflicting information and the inconvenience of service interruptions. We will work with our front desk and kitchen teams to ensure clear and accurate communication about service hours moving forward. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another chance to provide a better experience in the future. Warm regards, Mark Hardy General Manager Novotel Perth Langley Email: H1764@accor.com

Well located easy stay

Ocena na stronie TripAdvisor 5.0/5

rossl54 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Close to the office with a nice view over the river. Dinner was also easy with Finian’s on the ground level.

Great central location

Ocena na stronie TripAdvisor 5.0/5

PeterJT46 Couples - Opinia zatwierdzona w TripAdvisor

We had a pleasant clean and quite room, the only small issue was that the shower dripped. Staff were friendly and efficient.

Dear Peter, Thank you for your kind feedback. We’re pleased to hear you enjoyed our central location and that your room was clean and quiet. We appreciate you letting us know about the dripping shower and apologize for the inconvenience. Our maintenance team has been informed to address this issue promptly. It’s great to know our staff made a positive impression, and we hope to welcome you back again soon! Warm regards, Mark Hardy General Manager Novotel Perth Langley Email: H1764@accor.com

Demoralising and demeaning. SHAME ON YOU NOVETEL

Ocena na stronie TripAdvisor 1.0/5

bret m Opinia zatwierdzona w TripAdvisor

See other reviews. The great thing is there are some really nice places available heaps cheaper and heaps nicer. Sorry to the desk clerk. I could see that pain in your eyes trying to address my issues . As a professional that obviously takes pride in his work I felt sorry for your shift being ruined by not being able to satisfy a customer Have a great visit to Perth and perhaps this place should be your last resort rather than your first choice . Apart from the view from some of the rooms I found it hard to distinguish this hotel from an Immigration Detention Facility. I just dont want the stress.. too much here. this was my second stay. There wont be a third. you only loose a customer once.

Dear Bret, Thank you for sharing your honest feedback. I am truly sorry to hear that your experience at Novotel did not meet your expectations and caused you such distress. Please accept my sincere apologies for the discomfort and frustration you experienced during your stay. We strive to provide all our guests with a welcoming and comfortable environment, and I regret that we fell short in your case. I appreciate your kind words about our front desk colleague, and I will ensure your recognition is passed on to him. Your comments regarding the overall experience have been taken very seriously, and we are committed to using feedback like yours to improve our services and guest experience. We understand your decision and regret losing your loyalty, but we appreciate the opportunity you gave us to host you twice. Should you wish to discuss your stay further, please do not hesitate to contact me directly. Wishing you all the best in your future travels. Warm regards, Mark Hardy General Manager Novotel Perth Langley Email: H1764@accor.com

Good Location and Comfortable stay in Perth CBD

Ocena na stronie TripAdvisor 5.0/5

Jay J Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Great staff at this hotel providing great service all around. I was greeted on arrival and provided an upgraded suite with view of the riverside. Entering the room, I was provided welcome brownies, bottle of white wine, and thank you message from the Assistant GM. I tried the Fenians Irish Pub for dinner and Sen5es for drinks and breakfast. Great location and recommended accommodation.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 102 Liczba opinii 8.5/10 Lokalizacja
  • 1 984 Liczba opinii 5.7/10 Pokój
  • 1 671 Liczba opinii 7.6/10 Obsługa
  • 42 Liczba opinii 5.7/10 Internet
  • 741 Liczba opinii 5.4/10 Komfort
  • 664 Liczba opinii 6.8/10 Czystość
  • 529 Liczba opinii 6.6/10 Śniadanie
  • 510 Liczba opinii 5.9/10 Dobra oferta cenowa

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