Mercure Perth On Hay 4 gwiazdki

Ocena klientów (Ocena ALL) 3.6/5 Liczba opinii: 1 424

Gwarancja
najniższej ceny
Mercure Perth On Hay - Image 1
Mercure Perth On Hay - Image 2
Mercure Perth On Hay - Image 3
Mercure Perth On Hay - Image 4
417 Hay Street, 6000 PERTH, Australia

Opis

O hotelu

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

Pozycja GPS:-31.955858, 115.865691

Telefon
Faks 000000

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.6/5  Liczba opinii: 1 424

Ocena TripAdvisor  2.5/5  Liczba opinii: 41

Great location that sadly the hotel didn’t match up to.

Ocena na stronie TripAdvisor 2.0/5

TheRedun Opinia zatwierdzona w TripAdvisor

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

Ocena na stronie TripAdvisor 5.0/5

roberte854 Opinia zatwierdzona w TripAdvisor

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

Ocena na stronie TripAdvisor 2.0/5

Ian_Pratt Opinia zatwierdzona w TripAdvisor

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

Only good thing was proximity to RPH

Ocena na stronie TripAdvisor 1.0/5

shannonb684 Couples - Opinia zatwierdzona w TripAdvisor

Well where to begin. Was second in line waiting and over heard the people in front of me asking when the air con would be fixed, um what, no air con. Rightio, they asked for a room discount and got told we can cancel your booking if you don’t want to stay here. But here have a couple of drink vouchers(that can only be used on very limited cheap drinks)The young Asian lady was so rude to the people in front and very curt with me. She was hard to understand. The hotel doesn’t check you in, you are now required to use a touch screen to do it yourself and then go back to the reception desk! My turn, I ask about the lack of air con and could I upgrade to a balcony room. Nope fully booked out, fair enough. Pay $35 a day for secure parking, happy about that until we get there, let’s be thankful we brought the smaller of our 2 cars. Bays are tiny and very limited. Elevators are dirty and very small Get to room and it’s freezing. Was clean enough, until you walk into the bathroom. House cleaning can only do so much with such a dated and un maintained bathroom. Taps in shower dripping and bath enamel peeling and stained. Call to reception to ask about more blankets, promptly sent another one. Go to the eatery and order chicken wings, loaded fries and onion rings. Wings come out cold, onions rings were so oily they saturated the napkin. Fries were really good and a huge serving. Man behind the bar was quite useless Thankfully reading these reviews I saw someone previously had gotten a small blower heater. Go and ask receptionist if I could please have one. Little Indian lady was so nice and come to our room and said while the air con was working the heating should be. She turns it up to the highest setting and tells me to let her know if it doesn’t warm up and she will find me a heater. She was really helpful. Finish our drinks and dinner and go back to room and it hasn’t changed temperature. Go back to reception and the same lady gets me a heater. I over hear the asan lady being rude to another check in lady who walks off with a scowl, which is understandable. Sleep was really good, pillows were nice and soft and mattress comfortable even though you could tell it was really old, room was a nice temperature after using the blow heater Continental breakfast was cold and dry, we got there just after 6.30, so weren’t late getting to it Best thing about this hotel is the proximity to RPH which is why we booked this one. I think next time we will book elsewhere and get a taxi

Dear Shannon, Thank you for sharing your detailed feedback about your recent stay. I’m sorry to hear that your experience did not meet expectations, and I truly regret the discomfort and inconvenience you encountered. Regarding the air conditioning issue, I sincerely apologise for the disruption it caused during your stay. We understand how important a comfortable room temperature is, and we did our best to address the situation. I’m glad to hear that the team member who assisted you was helpful and prompt in trying to resolve the issue. I appreciate your honest feedback about the food quality. Please know that we are actively working to enhance our menu and food items to improve the guest dining experience. Your comments about the wings and onion rings will be reviewed by our Food & Beverage team to ensure better quality and consistency moving forward. Thank you as well for noting the cleanliness of the room and the comfort of the bed, but I do acknowledge your concerns about the dated bathroom. We are continuously assessing areas for improvement to provide a more modern and pleasant environment for our guests. It’s disappointing to hear that you’re considering staying elsewhere for future visits, but I do appreciate your honest review. Should you decide to give us another chance, please contact me directly as we will be more than happy to provide a much-improved experience. Kind Regards, Stephanie Netto General Manager

Customer service poor, avoid.

Ocena na stronie TripAdvisor 2.0/5

Andrew B Opinia zatwierdzona w TripAdvisor

Customer service is poor, they can't even be bothered to check you out now, must be done on a kiosk. Both the printed receipt and the emailed invoice attachment show different values - whilst the email with the invoice is just intelligible nonsense. At the moment only what I authorised has been charged to the card - but who the hell knows what they will do in the future. There was an incident whilst I was staying and staff made no effort to provide any service to customers surrounding the incident. At one point I attempted to ring reception using the phone in the room to try and find out what happening, I was told they couldn't help me because the call quality was poor (perhaps they should replace these?). After assessing it was safe to leave my room, I went down to reception where I was given scant detail and had to push for a solution multiple times. Whilst you could write this of as being an 'unusual incident' which indeed is what reception tried to do when I tried to talk to them upon checking out (must use the kiosk), the fact the hotel did not appear to have any policy in place to deal with an incident of this nature (or recognise other customers would be affected) shows significant shortcomings in management, risk planning and provision of customer service. Breakfast is very poor for the price charged so avoid. Bar/restaurant has minimal staff so redeeming the accor silver member free drink was next to impossible. Giving 2 stars because at least the bed was comfy and I'm sure if there wasn't an incident the stay would have been better. But honestly wouldn't stay here again based on the service received. A very disappointing Accor Hotel property which reflects badly on the Accor group.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 770 Liczba opinii 8.3/10 Lokalizacja
  • 1 385 Liczba opinii 4.7/10 Pokój
  • 1 058 Liczba opinii 7/10 Obsługa
  • 14 Liczba opinii 7.9/10 Internet
  • 673 Liczba opinii 3.4/10 Czystość
  • 630 Liczba opinii 5/10 Komfort
  • 302 Liczba opinii 2.7/10 Klimat
  • 294 Liczba opinii 6.1/10 Śniadanie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Perth - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.