Mantra on Hay - Perth bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 1.075 ulasan

Mantra on Hay - Perth - Image 1
Mantra on Hay - Perth - Image 2
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Mantra on Hay - Perth - Image 4
201 Hay Street, 6004 Perth, Australia

Deskripsi

Keistimewaan hotel

  • Perfect for long and short stay guests

  • Kolam renang dalam-ruang berpemanas & Pusat Kebugaran

  • Dekat ke transportasi umum gratis

  • area parkir hotel

Akomodasi kami

Kamar

Kamar Hotel

  • Maksimum 2 orang
  • 23 m² / 247 sq ft
  • Selimut 1 x Tempat tidur king

Lokasi hotel

Mantra on Hay - Perth

201 Hay Street
6004 Perth
Australia

GPS:-31.958718, 115.872236

Telepon
Fax +61 8 9267 4838

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Wi-Fi
  • Air conditioner
  • Ruang rapat
  • Properti 100% Bebas Rokok

Pertemuan dan Acara

Jumlah Ruang Pertemuan
1
Permukaan ruangan terbesar
90 m²  /  967 sq ft
Kapasitas maksimal
90
Kapasitas maksimum untuk jamuan makan
64
Cari tahu lebih lanjut

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.8/5  1.075 ulasan

Peringkat TripAdvisor  3.8/5  2.048 ulasan

Do not stay at Mantra on Hay!!

Catatan Tripadvisor 1.0/5

Lee C Ulasan TripAdvisor tersertifikasi

From the moment I entered the room, the smell of damp and mold was overwhelming. It was so strong that it made the room uncomfortable to sleep in, and it left me genuinely concerned about whether it was safe to breathe in for an extended stay. Whatever is causing the odor seems to indicate a significant moisture problem that really needs attention. The room itself was very average. The furniture was chipped, worn, and noticeably damaged. The pillows were flat, flimsy, and felt like something that had been sitting in an old linen cupboard for years. For the price I paid, I expected basic comfort at the very least. I also wasn’t allowed to reserve parking, which was inconvenient, and surprisingly, the air conditioning remote was shared between rooms, something I’ve never encountered in a hotel before. Overall, this was a really unpleasant stay, and I left feeling frustrated and disappointed. I don’t normally complain, but the standard here fell well below what I paid for, and I hope management takes these issues seriously. NOT RECOMMENDED.

Dear Guest, Thank you for taking the time to share your experiences with us. We are very sorry to hear that the condition of the room we gave you - especially the dampness and furnishings - caused stress and discomfort. This is certainly not the experience we are aiming to provide, and we understand your disappointment as we did not meet your expectations. We appreciate the feedback and we have already shared your comments with our management team. Thank you again for choosing to stay with us, and we hope to have the chance to make it up to you again in the future. Team Mantra

Hotel cancelled on us last minute

Catatan Tripadvisor 1.0/5

colinr472 Ulasan TripAdvisor tersertifikasi

Disgraceful hotel. We were due to stay there for 3 days at the end of our WA holiday before flying back home. The hotel cancelled on us less than 24 hours before we were due to stay. There are no other hotels at all available in the area as the Ashes are on this weekend (funny that, Mantra is almost next to the cricket ground, hmm wonder if they've taken a preferential booking over ours?) We now face the prospect of 3 nights sleeping in the hire car, no showers, no aircon and no cooking facilities. My wife is ill through stress now. Mantra's only comment when I called them...... oh don't worry, we won't charge you a cancellation fee. Disgraceful, disgusting

Great Perth location

Catatan Tripadvisor 4.0/5

bluestarsreiki Ulasan TripAdvisor tersertifikasi

We recently stayed in a studio apartment, which had a kitchenette and a large king size bed, which was very comfy. There was plenty of room to sprawl out. The bathroom was very small but was fitted great smelling products in the shower and basin. When we first arrived we could smell stale cigarettes after leaving the lift. You could sometimes smell it in our room too, although the hotel is a No Smoking hotel. Our room looked tired and dated, despite being clean and neat in appearance. There is a great Chinese restaurant downstairs called “china Panda”, which was very yummy and a definite value add to staying at this hotel. Plenty of cafes right nearby to find and enjoy. Friday and Saturday nights you get ‘duff duff’ music playing late at night which was annoying when trying to sleep. Our room was on the Northside of the complex.

Dear Guest, Thank you very much for taking the time to detail your stay with us. We're pleased to hear that you enjoyed your time at Mantra and our surroundings. We will ensure to pass your comments along to our team for further review. Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back again on your next visit. Team Mantra

Disappointing Experience Despite Great Location and Spacious Room

Catatan Tripadvisor 2.0/5

Bingbongo Ulasan TripAdvisor tersertifikasi

We are currently staying in Room 521. We booked this hotel because we trusted the Accor brand, but looking back, we should have trusted the other TripAdvisor reviewers instead. To be fair, the room is spacious, and the location is very convenient, with easy access to shops, restaurants, and transportation. There are also some staff who genuinely try to help, especially the lady during the afternoon shift, and I truly appreciate her kindness and effort. However, despite these positives, our overall experience has been a serious disappointment. Before our arrival, we raised concerns via email about cleanliness and hygiene standards, as we had read mixed reviews online. A staff member named Dani personally responded and promised that everything would be up to Accor standards. Unfortunately, that has not been the case. Cleanliness: It’s clear that the housekeeping team tried to clean, but the utensils provided in the room were not properly washed and had to be recleaned by ourselves before use. Toilets: The toilet leaks occasionally, and we have video evidence available upon request. This is simply unacceptable for a property under the Accor Group. Hot Water: The hot water in the bathroom is unstable, switching on and off unpredictably. When reported, a staff member named Ben told us that we were just “unlucky.” Hot water should never depend on luck — even homeless shelters in Australia provide consistent access to hot baths. It’s absurd that paying guests must “try their luck” for a shower. Service: Ben’s attitude was dismissive and unaccommodating. When I attempted to raise these issues politely, he replied that if I wished to report him to management, I could go ahead. That kind of response is unprofessional and disappointing. Housekeeping: We requested new towels as the old ones never dried properly (possibly due to poor ventilation). The first time, the old towels weren’t taken away; the second time, we received dirty replacements. When we asked about trash disposal, we were told to inform reception. We did — repeatedly — but nothing happened. Eventually, we had to empty the trash ourselves and request new liners. For a property under the Accor brand, these issues, from cleanliness and maintenance to service quality and attitude - FALL far BELOW expectations. This hotel has great potential thanks to its space and location, but until management takes immediate action to restore proper Accor standards, I cannot recommend staying here.

Great location but needs some upgrading

Catatan Tripadvisor 2.0/5

sydneyseachange Ulasan TripAdvisor tersertifikasi

Great location but hotel rooms are run down, noisy and ours was mouldy. Great space wise and beds were comfy. Provision of washing machine was a bonus.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 742 ulasan 8.1/10 Lokasi
  • 1.300 ulasan 5.7/10 Kamar
  • 906 ulasan 7.9/10 Pelayanan
  • 58 ulasan 2/10 Internet
  • 572 ulasan 3.5/10 Kebersihan
  • 317 ulasan 3.7/10 Fasilitas
  • 216 ulasan 3.8/10 Suasana
  • 46 ulasan 3.4/10 Sarapan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.