曼特拉查特斯伍德酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 550 评论

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10 Brown Street, 2067 查斯伍德, 澳大利亚

描述

酒店其他优惠

  • 步行 1 分钟可到达连接到中央商务区的查特斯伍德站

  • 步行可到达韦斯特菲尔德查斯伍德

  • 提供健身房和泳池设施

  • 酒店毗邻企业办公楼。

  • 提供一系列的单间公寓、单卧室和双卧室公寓。

我们的客房

单间公寓

单间公寓

  • 2 个人最多
  • 33 m² / 355 sq ft
  • 床上用品 1 x 特大床

酒店位置

曼特拉查特斯伍德酒店

10 Brown Street
2067 查斯伍德
澳大利亚

GPS:-33.796274, 151.179992

电话
传真 +61 2 9406 5599

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

MELTING POT

非合约照片

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  550 评论

TripAdvisor 评级  3.5/5  1,305 评论

Expensive and bad

Tripadvisor 评级 1.0/5

lovetotravelhk 经 TripAdvisor 认证的评论

I stayed at the Mantra as it was part of the Accor group. It is not much better than a motel on a highway. The door lock was in bad condition, the room was bare minimum, towels not white .. the motel just felt so dirty. How can this be part of the Accor group? Worst, just as I got into bed at 11pm, this high pitched alarm came on twice. I have stayed at Meriton Suites before, which is newer and better. Mantra looks like they just took over an old motel and have not renovated it. I also paid almost $300 a night including parking!

Dear lovetotravelhk, Thank you for your honest feedback. We are sorry that your expectations were not met on this occasion. We will follow up with HSK in regards to the towels and maintenance for the door lock. I do hope that you can return so we can give you a much better experience next time. Kind Regards Guest Services

Poor service, outdated facilities, uncleanliness, and lack of response to customer emails.

Tripadvisor 评级 1.0/5

Hello K 经 TripAdvisor 认证的评论

I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.

Dear KKChan, Thank you for your feedback and let me express our apologies for your expectations not being met. In regards to the A/C which is out of our control we have had technician look into this and the A/C unit is in the process of being replaced. We have arranged a refund for you and do hope that next time we can meet your expectations. Kind Regards

Great Location, Great Staff, Needs Updating

Tripadvisor 评级 3.0/5

MelbourneAbertawe 经 TripAdvisor 认证的评论

I spent a whole week here. What can we say about the Mantra. It isn’t the cleanest, see below. But it is comfortable. It isn’t the most modern, in fact it needs a complete upgrade, everywhere. But by the end of the week I was feeling more comfortable. Would I recommend it. That depends on what you are looking for. No hotel in Chatswood is perfect but if you are comfortable putting up with some of the points below, then give it a go. Most likely will stay here again. Otherwise these are my other thoughts Staff – outstanding could not fault them. There were issues on the first night and they sorted things out very quickly and with no dramas. Was so impressed 5/5 Room – it was spacious, if not overly clean. But without doubt the best sofa I have had available to me in any of the Chatswood hotels. Lighting was also good, if you like stand up lights. Shower – this was not up to standard. It wasn’t overly clean including the ceiling, which was sorted professionally by the team. The bath, and I’m not a fan of showers over baths. Would have preferred just a walk in shower. Is in need of a deep clean. Towels felt cheap and not clean 2/5 Kitchen – really in need of modernising. I cooked most nights, and did like the electric hob which just made things feel safer. But the oven I didn’t want to venture there 2/5 Bed – it wasn’t the best but again it wasn’t uncomfortable. Blackout curtains that work though was greatly appreciated (reflected in the score). And other than one night was reasonably quiet for a city hotel. But it wasn’t overly clean, and the safe (also safes according to the staff) didn’t work. Could be a major draw back for some. 4/5 Cleanliness –2/5 Location – outstanding, good for train station and not too bad for the restaurants and Westfields 4.5/5 Facilities – the pool and spa looked good. The gym great cardio equipment but weights just an old multi-gym. The sauna, the weirdest sauna I have ever been in, but it was appreciated 3/5 TV – massive TV but let down completely by only offering free to air 1/5

Dear Guest, Thank you for your feedback and honest points. In regards to your feedback we have passed onto the relevant teams to investigate the shower, and HSK cleanliness in your room. We are pleased that staff attended to your needs promptly as they all strive to ensure our guests are met serviced with a smile on all occasions. We do hope to see you return again in the future. Kind Regards Guest Services

Average room, overpriced.

Tripadvisor 评级 3.0/5

GACASydney_Australia 经 TripAdvisor 认证的评论

Needed to stay at Chatswood Interchange at short notice, Mantra is usually a good option but this is a poor Mantra. Located opposite the interchange, large but dated room, comfy bed, kitchenette. Poor lighting, bad drainage in bathroom means 5cm of water across the floor when you shower, room overlooks a courtyard littered with liquor bottles, pay extra for wi fi - does anyone else still do this? $395 per night - poor refelction on Mantra /Accor.

Dear Guest, We are sorry that we did not meet your expectations on this occasion. We have addressed your issue with the courtyard. This is generally cleaned and I have passed your comments onto the HSK team if this was overlooked. I do hope that your will return again so we can meet your expectations next time Kind Regards Guest Services

Excellent stay

Tripadvisor 评级 5.0/5

kl790 经 TripAdvisor 认证的评论

I just spent 5 nights at the Mantra in Chatswood and couldn’t fault it. I was staying for work and it was convenient to the office, cafes and restaurants. Also close to a Woolworths Metro for a quick grocery shop and close to the train station. The room was spacious and clean and felt very safe coming home to at night. The air conditioning worked well and bed very comfortable and hot water perfect. The team at reception were friendly and whilst I didn’t expect a a room clean, it was done on day 4. All appliances were in good order and everything as expected. In fact I have decided to move my standard work hotel to the Mantra as it was way better than I expected.

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其他网络用户评价我们的酒店

  • 310 评论 9.6/10 位置
  • 386 评论 6.2/10 房间
  • 283 评论 6.9/10 服务
  • 10 评论 5.8/10 上网
  • 188 评论 4.9/10 清洁度
  • 84 评论 4.5/10 设施
  • 69 评论 3.8/10 氛围
  • 40 评论 4.2/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。