曼特拉查特斯伍德酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 593 评论

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10 Brown Street, 2067 查斯伍德, 澳大利亚

描述

酒店其他优惠

  • 步行 1 分钟可到达连接到中央商务区的查特斯伍德站

  • 步行可到达韦斯特菲尔德查斯伍德

  • 提供健身房和泳池设施

  • 酒店毗邻企业办公楼。

  • 提供一系列的单间公寓、单卧室和双卧室公寓。

我们的客房

单间公寓

单间公寓

  • 2 个人最多
  • 33 m² / 355 sq ft
  • 床上用品 1 x 特大床

酒店位置

曼特拉查特斯伍德酒店

10 Brown Street
2067 查斯伍德
澳大利亚

GPS:-33.796274, 151.179992

电话
传真 +61 2 9406 5599

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

游泳馆

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  593 评论

TripAdvisor 评级  3.5/5  1,311 评论

An honest review.

Tripadvisor 评级 1.0/5

Ben O 商务住宿 - 经 TripAdvisor 认证的评论

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

Tripadvisor 评级 4.0/5

TrueTraveller101 Solo travel - 经 TripAdvisor 认证的评论

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Easy As!

Tripadvisor 评级 4.0/5

Jeff M 经 TripAdvisor 认证的评论

Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay.

hi Jeff We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

10 hours was enough

Tripadvisor 评级 2.0/5

Natalie H 经 TripAdvisor 认证的评论

Very disappointing, it was cheap but I expected it to be a better standard. Was fine for a 10hour stopover, but I definitely wouldn’t stay here again! Lots of mould in the bathroom, probably because the exhaust fan didn’t work. No bins. No tissues. Dryer didn’t work. Only 1 bowl. Mismatched everything else. Grubby furniture.

Hi K8798WONatalieh Thank you for your feedback. It is disheartening to hear that we didn’t meet your expectations, especially regarding cleanliness and amenities. We apologize for the housekeeping oversight. Our team definitely look into the problems with the bathroom fan, dryer, and the missing items to ensure they’re addressed promptly. Your feedback is invaluable in helping us improve and appreciate you bringing these issues to our attention. We hope we can welcome you back and showcase our usual high standard for your next stay

Great location.

Tripadvisor 评级 5.0/5

TnT42 经 TripAdvisor 认证的评论

Large clean rooms, easy access to public transport and good restaurants nearby. Parking reasonable. Good amenities. Love the kitchen inclusion. A little noisy based on footpath dining but that settled early. Have stayed before and will stay again.

Hi TnT42 Thank you for your feedback! We are delighted you enjoyed the spacious, clean rooms and the convenient location near public transport and restaurants. It is great to hear you appreciated the amenities and the kitchen. We are sorry about the noise but glad it settled down. We look forward to having you stay with us again. Thanks for your continued support!

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 346 评论 9.6/10 位置
  • 429 评论 6/10 房间
  • 284 评论 7.1/10 服务
  • 11 评论 4.5/10 上网
  • 206 评论 4.6/10 清洁度
  • 69 评论 3.4/10 氛围
  • 44 评论 4.7/10 食物
  • 31 评论 6.3/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。