曼特拉查特斯伍德酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 586 评论

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曼特拉查特斯伍德酒店 - Image 2
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10 Brown Street, 2067 查斯伍德, 澳大利亚

描述

酒店其他优惠

  • 步行 1 分钟可到达连接到中央商务区的查特斯伍德站

  • 步行可到达韦斯特菲尔德查斯伍德

  • 提供健身房和泳池设施

  • 酒店毗邻企业办公楼。

  • 提供一系列的单间公寓、单卧室和双卧室公寓。

我们的客房

单间公寓

单间公寓

  • 2 个人最多
  • 33 m² / 355 sq ft
  • 床上用品 1 x 特大床

酒店位置

曼特拉查特斯伍德酒店

10 Brown Street
2067 查斯伍德
澳大利亚

GPS:-33.796274, 151.179992

电话
传真 +61 2 9406 5599

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  586 评论

TripAdvisor 评级  3.6/5  1,311 评论

Poor Value for Money!..

Tripadvisor 评级 1.0/5

FrequentFlyer4269 经 TripAdvisor 认证的评论

Very poor experience. Unfortunately I couldn’t recommend this hotel/apartment and unfortunately poor value for money. Staff are friendly and helpful but unfortunately didn’t explain the essential thing to know about this hotel. No daily housekeeping unless you’re prepared to pay extra (this is not even mentioned on the Accor ALL App which was never mentioned at check in (found all this out when our room wasn’t serviced). No restaurant or breakfast available. Platinum Accor member - arranged a 12 noon check out which was confirmed at check in and only get a phone call at 11am on day of check out wanting to know why I didn’t check out at 10am. The pluses, very close to public transport, shopping, car park fee and well presented room.

Dear Frequent Flyer, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. While we are pleased to hear that our staff were friendly and helpful, we regret the breakdown in communication regarding housekeeping and check-out arrangements. Please be assured that we will address these issues with our team to prevent similar occurrences in the future. As an eco-certified property, Mantra Chatswood is committed to Accor’s vision of reducing our carbon footprint for a greener future. As part of this commitment, stays of less than 7 days receive light housekeeping service upon request, while full-service housekeeping is available for longer stays or by prior arrangement. We apologise if this was not clearly communicated at check-in. I sincerely apologise for the disappointment you experienced regarding the restaurant and for any feelings of being undervalued as an Accor member. Please know that your loyalty and support mean a great deal to us. We have, on multiple occasions, advocated for the reopening of the restaurant and for enhanced services and facilities for our valued VIP members. We are always on your side and want to provide the best possible experience, but ultimately, such decisions rest with higher management. Please rest assured that we continue to raise these requests and do everything within our capacity to improve our offerings. We truly value your feedback and hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Accor. Kind regards, Cedric Front Office Supervisor

2nd trip back in SYD within 12 mths

Tripadvisor 评级 5.0/5

ranchoo 经 TripAdvisor 认证的评论

This is the 2nd Mantra property that we've decided to check into, and we were not disappointed .... the 1st being @ Mantra 2 Bond Street. We were attended to by Beatriz and her team, and we were very thankful for the ease of checking in and out. Our stay was broken up into 2 cos we had to visit MELB in between but we were welcomed back with open arms upon our return ..... before returning to Singapore. What made Mantra Chatswood the perfect location for us was the access to Chatswood Metro & Trains, as well as the bus network. Getting around SYD was a breeze. In addition to which, it's opposite Chatswood Interchange and dining/shopping/supermarkets was so so easy. All in all we were very pleased with our stay @ Mantra Chatswood, and will not hesitate to return here for our future stays in SYD.

Dear Ranchoo Thank you for taking the time to share your fantastic experience at Mantra Chatswood! We are delighted to hear that this is your second stay with Mantra and that both our Chatswood and Bond Street properties met your expectations. Beatriz and the team will be thrilled to know they contributed to making your stay smooth and welcoming, especially during your return from Melbourne. We truly appreciate your kind words and your support, and we can’t wait to welcome you back on your next visit to Sydney. Safe travels back to Singapore, and we look forward to seeing you again soon! Warm regards Jasper Chiu Operation Manager

An honest review.

Tripadvisor 评级 1.0/5

Ben O 商务住宿 - 经 TripAdvisor 认证的评论

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

Tripadvisor 评级 4.0/5

TrueTraveller101 Solo travel - 经 TripAdvisor 认证的评论

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Easy As!

Tripadvisor 评级 4.0/5

Jeff M 经 TripAdvisor 认证的评论

Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay.

hi Jeff We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 297 评论 9.6/10 位置
  • 385 评论 5.3/10 房间
  • 273 评论 6.9/10 服务
  • 7 评论 2.9/10 上网
  • 179 评论 5/10 舒适度
  • 179 评论 3.9/10 清洁度
  • 97 评论 4.5/10 设施
  • 62 评论 2.7/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。