Mantra Nelson Bay 4 estrelas

Classificação TripAdvisor 4.0/5 859 comentários

Mantra Nelson Bay - Image 1
Mantra Nelson Bay - Image 2
Mantra Nelson Bay - Image 3
Mantra Nelson Bay - Image 4
1A Tomaree Street, 2315 NELSON BAY, Australia

Descrição

Extras do hotel

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Only a 5 minute walk to the Nelson Bay marina.

  • Undercover secure parking and electric vehicle charging.

  • Childrens play fountain.

Nossas acomodações

Localização do hotel

Mantra Nelson Bay

1A Tomaree Street
2315 NELSON BAY
Australia

GPS:-32.724061, 152.145445

Telefone

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% para não fumantes

Reuniões e eventos

Foto não contratual

Número de salas de reuniões
1
Superfície do maior quarto
20 m²  /  215 sq ft
Capacidade máxima de lugares
16
Capacidade máxima para banquetes
0
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Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação no TripAdvisor  4.0/5  859 comentários

Spacious and convenient

Classificação TripAdvisor 4.0/5

AlexLau1668 Família - Avaliação certificada TripAdvisor

Great place with ample space for the whole family, close to all amenities and has a fully stocked kitchen with even a wok and dishwasher included. Pool and spa were awesome and spa was very warm and bubbly. Undercover parking spaces with power outlet for charging my EV was also very good. Check in and check out was a breeze. The only fault was the tv in the lounge room didn’t work but there was a spare one in the master bedroom. The place also does need an update as things are getting a bit outdated but on the whole a pleasant experience. If your family needs space and you want to cook your own meals and need to wash clothes, this is the place to stay at.

Midweek break.

Classificação TripAdvisor 5.0/5

Wendy S Romântica - Avaliação certificada TripAdvisor

This is an amazing resort with everything a guest could need.With a big beautiful pool and spa to relax around. The security parking and building gives the resort a feeling of being in a safe place.The linen is ist class and the kitchen has all the features of home.The staff are available should extras be needed and go above and beyond to make your stay one to remember.

Thank you so much Wendy! It was our absolute pleasure to be your host, and our we truly appreciate your glowing review. Visit again soon won't you? Kind regards, Leanne

An honest appraisal.......

Classificação TripAdvisor 3.0/5

Bob L Avaliação certificada TripAdvisor

If Mantra as a brand has established its brand standards, they are not evident at Mantra Aqua Nelson Bay. If brand standards have not been established, that needs to be done as a matter of urgency. Without brand standards establishing what Mantra stands for and to be recognized, the price/value equation at this resort does not meet expectations, as all you are providing is accommodation at a high price, with no WOW in the experience. The serene pool shot on the left of this post is a great hero shot, the reality during the day is exactly the opposite, it is not a nice experience, with the pool extremely busy/full, again not meeting expectations, see attached photo taken on 7th January 2024, not very inviting if you intended to do some laps. The public areas, including corridors and lifts/lift lobbies need more regular cleaning attention. The doors and windows around garden rooms need specific cleaning attention, they have not been cleaned for months, are covered with cobwebs, again creating questions about the price/value equation, and the apparent lack of brand standards, which is disappointing. The worst issue is all of the garbage and skip bins at the front gate which had not been emptied for three days, they contained rotting and smelly foods, apparent every time we walked through the front gate, again disappointing, not to mention the health hazard with birds around, and another example of the lack of brand standards. And why, oh why, are allocated parking spots located in another building, making it most inconvenient for unloading/loading, especially with young families in tow. Reception signage could be improved. Reception staff were friendly and helpful. Room sizes are good.

We always appreciate constructive feedback which allows us maintain and improve standards for all guests. To provide clarity for readers, unfortunately our Council failed to collect bins over the peak period (we chased this daily), so yes, we understand the issues with the bins. January will usually find the pool to be full, the best time for laps is early morning... we do ask that people do not post unauthorised pictures of other guests though- particularly children. Great to hear that the Reception team took care of these guests in an extremely busy peak period. The entire team is working very hard to take care of all. Kind regards, Leanne

Never again

Classificação TripAdvisor 1.0/5

647missa Avaliação certificada TripAdvisor

We paid 425 a night and got a dark, filthy room that was so outdated and had a musky smell. Used tissues in the bedroom, grime in the bathtub and shower, crumbs in the couch is just a start. We looked at other rooms and they all looked the same, like the room was stuck in the 70's. For that price you need to update your accomodation. If you get a room by the pool expect a lot of noise till late.

Our ultimate goal is to send our guests home happy, relaxed and planning their return. We're very disappointed to hear of this experience and did address issues as raised. Guests in planning stage or in-house are always welcome to contact us for the best advise for their preferences in room type. Kind regards, Leanne

Beautiful apartment with nice location

Classificação TripAdvisor 4.0/5

Cindy B Avaliação certificada TripAdvisor

We booked 2 bedrooms apartment for our family of 4. We had good sleeps and were satisfied with the mattress and the pillows. The pool’s temperature was very warm. We enjoyed the SPA a lot. The ocean view from our balcony was beautiful. The staff were lovely. The only downside was that there was no bath plug in the room. The receptionist said they lose 5 bath plugs a day…unbelievable!!

Thanks for choosing Mantra Nelson Bay for your Port Stephens getaway, and for your lovely review! We're delighted to see that we've ticked all of the right boxes for you and will hope to welcome again at another time. Best wishes, Leanne

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 291 comentários 9.7/10 Localização
  • 411 comentários 5.1/10 Quarto
  • 191 comentários 8/10 Serviço
  • 8 comentários 4.5/10 Wifi
  • 209 comentários 5.2/10 Conforto
  • 183 comentários 3.1/10 Limpeza
  • 139 comentários 4.5/10 Comodidades
  • 133 comentários 7.4/10 Piscina

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.