バンヤンツリー クアラルンプール 5 つ星

トリップアドバイザーの評価 4.5/5 1,374 件のレビュー

バンヤンツリー クアラルンプール - Image 1
バンヤンツリー クアラルンプール - Image 2
バンヤンツリー クアラルンプール - Image 3
バンヤンツリー クアラルンプール - Image 4
2 Jalan Conlay, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Wi-Fi

  • カラーセラピーを取り入れたシャワーをすべての客室とスイートに設置

  • クアラルンプールの素晴らしいシティビューや有名なタワーの眺め

  • Award-winning Banyan Tree Spa

  • Highest rooftop bar in Kuala Lumpur

当ホテルの客室

ホテル所在地

バンヤンツリー クアラルンプール

2 Jalan Conlay
50450 クアラルンプール
マレーシア

GPS:3.150334, 101.713774

電話番号
ファックス +60 3-2113 1999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  4.5/5  1,374 件のレビュー

2024エクセレンス認証

Excellent First Stop

トリップアドバイザーの評価 5.0/5

familyoffournw トリップアドバイザー認証口コミ

Excellent staff and room…. This was our first stay of a 4 leg trip across Malaysia to Hong Kong and we could not have asked for a better start. Initially we had concerns, firstly after making our way via metro from the airport we found it near impossible to cross the road to the hotel entrance (a common problem in the whole of KL), we found out after check in there is a bridge linking the hotel to the Pavillion Mall! We were also told on arrival we had arrived at the wrong building, probably lost in translation we were at the right building but the wrong floor, check in is on the 53rd floor. Room was excellent, very spacious with 3 sinks (2 more than we needed), bed soft, room turned over twice per day with a different scent introduced to the room each day. Breakfast excellent if you can, eat outside overlooking the Petronas Towers, same with the roof top bar ( although prices are a little steep!) Only complaint is the pool which is far too cold to be practical. Would highly recommend… onto Penang!

Dear familyoffournw, Thank you very much for taking the time to share your thoughts, following your recent stay with us, at Banyan Tree Kuala Lumpur. We are delighted to hear that you enjoyed your stay with us and that we could be a memorable first stop on your journey across Malaysia and Hong Kong. We also truly appreciate your kind words about our staff, spacious room, and the little touches that made your stay special. It’s wonderful to know that you enjoyed breakfast with a view and your time at our rooftop bar, Vertigo. Meanwhile, we apologise for any initial confusion during your arrival and appreciate your understanding. We will look into ways to make the check-in process and building navigation clearer for future guests. We also value your feedback regarding the pool temperature and will share it with our team for review. Thank you once again for your recommendation, familyoffournw. We hope you have a fantastic time in Penang and look forward to welcoming you back whenever your travels bring you to Kuala Lumpur again. Best regards, Emile Otte Hotel Manager

Disappointing first time stay

トリップアドバイザーの評価 2.0/5

Culture53791452916 Friends getaway - トリップアドバイザー認証口コミ

Supporting a SG establishment as a regular Singaporean but fails to meet the mark. Lobby: Perhaps the only good thing abt Banyan, the spa scent is evident throughout the establishment, so kudos Rooms: Changed twice, one for unsightly view of construction (not their fault), one for ineffective darken curtains for corner suite bedroom with weird smell and even weirder configuration (Paid for the upgrade which feels like a downgrade) Pool: Too Cold and Small to swim, meant for 1 person only and serving only ice cold water, perfect recipe to fall sick Gym: equipments meant for elders and seniors only, lost touch with modern trends, such a mini gym yet include a PT to man, what’s the point. Staffs: Honestly good, very welcoming and attentive and gave honest answers like: “Yes, our guests have been giving the same feedback about the hotel shortcomings but… “ - very obvious the higher hotel Management is not doing anything to improve it, pity the front line staffs. Public lifts: Crowds going up to the Roof top bar share the same lifts as hotel guests, very rowdy and undermine all exclusivity of the hotel. Feels like a kampong at night. Spa: Great staffs, very good hospitality, very nice spa but the spa reception is warm like crazy, no aircon flow and all seats are placed under the spotlights, the wait before and after the spa at the spa reception is like staying in Sauna (FOC) Missing item from room: Apparently their housekeeping is a 1-man show, should there be any accidentally left behind item will magically never appear again, concierge will kept telling you negative findings, sooo make sure all garments r accounted for, else no CCTV in room, blame is on yourself. Booked 5 nights, decided to check out after 3 nights and changed to Four Seasons for refuge, a true 5 stars experience indeed in comparison. Most grateful to the staffs for offering free upgrades for next visit, but doubt will be visiting again unless major renovations or reconfigurations are done. Hardware issues.

Extremely satisfying and genuine customer service experience

トリップアドバイザーの評価 5.0/5

Raghavendra K トリップアドバイザー認証口コミ

Indeed sorry that I am writing this review a bit late On 21st Feb me and my colleague went to Torito restaurant for dinner.. The experience was awesome, it was a Fusion of Japanese and Peruvian cuisine. We were warmly welcomed and seated. The restaurant manager was kind enough to explain to us the menu. No doubt that Food and drink was definitely top class, above that was how staff made us feel at home.. special mention: nia, sufry, paulo, raesyel Ps: sorry if the spellings are incorrect

Dear Raghu_Bhav, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you and your colleague had an amazing time at Torito and enjoyed the unique fusion of Japanese and Peruvian cuisine. It’s also wonderful to know that the food and drinks exceeded your expectations and that our team made you feel at home with their warm hospitality. Your kind words about Nia, Sufry, Paulo, and Raesyel truly mean a lot to us, and we will make sure to share your compliments with them. They will be delighted to know that their efforts made your evening even more memorable. Thank you once again for your feedback Raghu_Bhav, and we hope to welcome you back to Torito and Banyan Tree Kuala Lumpur for more exceptional experiences in the future. Best regards, Rudy Oretti General Manager

KL roof bar views!

トリップアドバイザーの評価 5.0/5

Tour14402325988 トリップアドバイザー認証口コミ

Had cocktails in Vertigo bar and ate at Horizon Grill. Everything is first class - food, drinks and service. Catered for allergies very well, adapting dishes, and everything fresh. Delicious hand made cocktails. Thank you to Sharon for looking after us. For a high end, luxury experience I don’t think this can be beaten! Views are exceptional- straight in front of the Petronas Towers.

Dear Tour14402325988, Thank you for sharing your wonderful experience at Vertigo Bar and Horizon Grill. We are delighted to hear that you enjoyed our first-class food, drinks, and service, and that our team could accommodate your dietary needs with care and attention. It’s also great to know that you loved our handcrafted cocktails and the breathtaking views of the Petronas Towers, there’s truly nothing like dining with a view. Sharon will be happy to hear that she helped make your evening even more special. We sincerely appreciate your kind words and high recommendation, Tour14402325988. It was a pleasure hosting you, and we look forward to welcoming you back for another unforgettable luxury experience soon. Best regards, Emile Otte Hotel Manager

Wonderful experience thanks to the genuine staff members of Banyan Tree Kuala lumpur.

トリップアドバイザーの評価 5.0/5

Shammi C トリップアドバイザー認証口コミ

Professionally, I come from a customer service/ quality management background, thus I am aware of all the touch points in term of hospitality experience. I spent 5 nights @ Banyan Tree KL with my Wife. Every interaction with Staff members was pleasing, they genuinely showed due care and hospitality. Hanif, the manager at Horizon breakfast venue on the 58 floor with amazing view of KL skyline, took such good care of us . His team provided appetising and nutritious meals that sustained us all day exploring KL. I give BT seven stars in every category. On behalf of my wife and I, we Thank all the staff members of BT for creating a wonderful experience for us. Shammi Chand, Cairns Australia.

Dear shammic2018, Thank you for taking the time to share such a wonderful review of your stay at Banyan Tree Kuala Lumpur. It is truly an honor to receive such high praise, especially from someone with a background in customer service and quality management. We are delighted to hear that you and your wife had a memorable five-night stay and that our team’s genuine hospitality made your experience special. Hanif and the Horizon Grill breakfast team will be overjoyed to know that their care and attentiveness left such a positive impression on you. Your "seven-star" rating means the world to us Mr Shammi Chand, and on behalf of our entire team, we sincerely thank you for choosing Banyan Tree Kuala Lumpur. We hope to have the pleasure of welcoming you and your wife back for another wonderful stay in the future. Best regards, Emile Otte Hotel Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。