イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,667 件のレビュー

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32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

当ホテルの客室

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ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,667 件のレビュー

トリップアドバイザーの評価  4.0/5  457 件のレビュー

Nice location. Terrible staff.

トリップアドバイザーの評価 2.0/5

reemd2015 Couples - トリップアドバイザー認証口コミ

A bad experience. When we enterd the room (which is tiny, unlike the photos we saw) we were shocked by the terrible, suffocating smell of it. The room was very dusty. The bed did not look clean, and the pillows were filthy, stained, and smelly. We went back to the unfriendly lady at the reception, who offered to change the room, and we were given a MUCH cleaner room. The rooms are small, with no proper cupboards/closets. The bathroom is very tiny. Breakfast is ok. Not bad. Lacks variety. People working in this hotel are, generally speaking, quite unfriendly. Always frowning and quite aggressive. Didn't like it much there, and was glad to leave. Wouldn't recomend this place. Will look for another place to stay, next time in KL. The only merit, probably, is the location. The swimming pool is nice.

Dear Sir/Madam Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We’re going to fix these issues and we hope you’ll visit us again. We want all customers to feel welcome and appreciated, and we’re sorry that this didn’t happen for you. We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

Nice at a first sight but…

トリップアドバイザーの評価 3.0/5

268atanasb ビジネス - トリップアドバイザー認証口コミ

The hotel seems wonderful at first glance, however, unfortunately the facility is not clean enough, there is a problem with the laundry of your clothes - they never know, when they will be ready and back to you. The hygiene at the restaurant is questionable. There is plenty of different Asian foods and none European, which might be disturbing if you are not used to eating spicy food. Otherwise very friendly staff.

Dear Sir/Madam, Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. We truly value your feedback and the time you took to suggest for our hotel performance. Vivian Chu Hotel Manager

Very very disappointed with the service

トリップアドバイザーの評価 1.0/5

David H トリップアドバイザー認証口コミ

Really disappointed with the service at IBIS KLCC. I stayed from 10/11/23 , check out 13/11/23. On 12/11/23 when i came back to my room, my bed still messy, the glass that i used yesterday still in there, and i didnt get toiletries. I was shocked that the hotel didnt do something very basic. So so disappointed

Mr David, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Please provide further details in order we can investigate on this issue. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

立地は良い

お客さまの声 2.5/5

Saif カップル - 確認済みレビュー すべて

マナーの悪いお客が多かった。深夜、早朝と大きな声で廊下で喋るお客が多く眠れなかった

Aiko I. 様 Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager

接客態度が悪い。

お客さまの声 2.0/5

K 一人 - 確認済みレビュー すべて

英語が出来ない客にはあからさまに面倒臭そうにする。

Kumi H. 様 Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。