イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,592 件のレビュー

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32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,592 件のレビュー

トリップアドバイザーの評価  3.7/5  542 件のレビュー

Very bad experience

トリップアドバイザーの評価 1.0/5

Mohammed H トリップアドバイザー認証口コミ

The rooms and toilts are very small, tight and smells sooo bad, besides the services provided are 2 star hotel. Breakfast options are very limited and mostly finished, with long time to wait for seating. The overall hotel is not considered as 3 or 4 star, I would rate it as 2 or less comparable to others with the same price range.

Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and that you experienced discomfort during your visit. Please accept our sincere apologies for the issues you highlighted regarding room conditions, unpleasant odors, and breakfast service. This is certainly not the standard we strive to deliver. As an ibis hotel, our rooms follow a compact and efficient design; however, cleanliness, freshness, and guest comfort should never be compromised. Your comments regarding the room and toilet condition have been shared with our housekeeping and maintenance teams for immediate investigation and improvement. We are also concerned to learn about your breakfast experience, particularly the limited options, replenishment delays, and waiting time for seating, and we are reviewing our breakfast operations to better manage peak periods. We appreciate your honest feedback, as it helps us identify areas where we must improve. While we regret that your experience led to a negative impression, we do hope you will consider giving us another opportunity in the future to provide you with a stay that better reflects our brand standards and commitment to guest satisfaction. Kind regards, Vivian Chu Hotel Manager

Mixed review- clean and fresh, but noise concerns

トリップアドバイザーの評価 3.0/5

Will D トリップアドバイザー認証口コミ

Nice facilities including rooftop pool and bar. Rooms fresh and clean, though aircon a bit inefficient and stuffy. Service friendly, but not particularly sharp - difficult to order drinks at the bar, due to odd service flow where both bartenders were also moving around the restaurant and taking orders. Main concern is that rooms are very poorly soundproofed and door closures slam loudly. We had a difficult night with a loud family next door, passing between rooms and we heard every bit of it until nearly 4am. Hotel is not particularly walkable, though close to KLCC and Petronas towers. 30 minutes’ drive from Sentral. Reasonable value for money but would look elsewhere next time.

Mr Will, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated the cleanliness of our rooms, the rooftop pool and bar, and the friendliness of our team. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the noise disturbance you experienced. We understand how disruptive this can be, especially late at night, and we take your comments regarding soundproofing and door closures seriously. Your feedback has been shared with our management and engineering teams to review possible improvements and reinforce night-time monitoring. We also acknowledge your remarks regarding air conditioning efficiency and bar service flow. These are valuable observations, and we will review our operational processes to ensure a smoother and more attentive service experience for our guests. While we are glad you found the stay to be reasonable value for money, we regret that your experience has led you to consider other options for future visits. Should you choose to stay with us again, we would appreciate the opportunity to provide you with a more comfortable and seamless experience. Kind regards, Vivian Chu Hotel Manager

ALL Reward Points Deducted Twice – No Resolution

トリップアドバイザーの評価 2.0/5

Escape11972014254 トリップアドバイザー認証口コミ

Stayed at ibis Kuala Lumpur City Centre and unfortunately faced a post-stay issue that remains unresolved. My ALL reward points were deducted twice for the same reservation (PWPSGWLH). Despite multiple follow-ups with the hotel and Accor Customer Care, I have only received acknowledgements, with no explanation or correction so far. This is disappointing, especially as an ALL Gold Member, and it reflects poorly on the after-stay customer support rather than the stay itself. Case reference: 22146209. I hope Accor resolves this promptly and reinstates the points.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you have experienced regarding your ALL Reward Points. We fully understand your disappointment, especially as an ALL Gold Member, and we regret that this post-stay issue has not yet been resolved to your satisfaction. Please be assured that the deduction of points twice for the same reservation is not the experience we aim to provide, and we appreciate you bringing this matter to our attention. Your case reference (22146209) has been noted, and we have followed up with the relevant team to ensure this matter is reviewed thoroughly and resolved as soon as possible. While ALL Reward Points are managed centrally by Accor, we remain committed to supporting the process and ensuring appropriate corrective action is taken. Thank you for your patience and continued loyalty to Accor. We truly value your membership and hope to restore your confidence in our after-stay support. Kind regards, Vivian Chu Hotel Manager

12 times In Malaysia but new experience with ibis

トリップアドバイザーの評価 5.0/5

Krishen V トリップアドバイザー認証口コミ

12 time in Malaysia, it is one of the best hotel you will definitely happy to be , we used to go Novotel and Pullman which is outstanding . It is located in city near to Berjaya Times Square The room well maintained and staff is so friendly

Dear krishenv2025, Thank you very much for sharing your experience and for your kind words. We’re thrilled to hear that your stay at ibis Kuala Lumpur City Centre was enjoyable, and that you found our rooms well-maintained and our staff friendly. It’s wonderful to know that you appreciated our convenient location near Berjaya Times Square. We hope to welcome you back on your next visit to Malaysia and provide you with another memorable stay. Warm regards, Vivian Chu Hotel Manager

Convenient and Peaceful

トリップアドバイザーの評価 5.0/5

chamaracdj トリップアドバイザー認証口コミ

Very convenient and peaceful stay. Fast check-in. Then a very clean small room with a small bathroom with all the amenities. Breakfast had a good spread. Walking distance to Petronas Twin Towers and Convention Centre. Service at the bar at 31st floor was good. I stayed for five nights and the overall stay was perfect for my business trip.

Mr Chamaracdj, Thank you very much for taking the time to share your experience. We are thrilled to hear that you had a convenient and peaceful stay, and that our location, clean room, breakfast spread, and bar service at the 31st floor met your expectations. Your positive feedback means a lot to us, and we are delighted that your five-night stay was perfect for your business trip. We look forward to welcoming you back to ibis Kuala Lumpur City Centre in the near future. Warm regards, Vivian Chu Hotel Manager

との提携 TripAdvisor

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