ホテル イビス クアラルンプール シティ センター 4 つ星

お客さまの声 4.3/5 283 件のレビュー

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イビス クアラルンプール シティ センター
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+ 22 サービス

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

電話番号: +60327783333

ファックス: (+60)327783300

チェックインは15h00からです

チェックアウトは12h00です

  • DUTA MAIN EXPRESS TERMINAL :  PUTRA HEIGHTS DUTA EXPRESSWAY

  • 飛行機で

    KUALA LUMPUR 67km / 41.63 マイル - シャトルバス有料

  • 電車で

    KL SENTRAL STATION 4.4km / 2.73 マイル

GPS:3.163079, 101.714573

ホテルサービス

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チェックインはからです - チェックアウトはです

概要

  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室
ケータリングサービス
  • レストラン2軒
  • バー1軒
  • 朝食
    • ビュッフェ 有料
  • ルームサービス
    • 温かい食事
ミーティング/イベント
  • 会議室7室
  • ビジネスセンター
    • ビジネスセンター内車椅子の利用
アクセシビリティ
  • 車椅子利用可能なホテル
ホテルのサービスと設備
  • ホテル情報
    • 客室684室
    • お身体の不自由な方向け客室6室
    • ファミリールーム19室
    • コネクティングルーム63室
    • 禁煙の客室684室
    • 32 フロア
  • ホテルスタッフが応対可能な言語
    • インドネシア語
    • 標準中国語
    • 英語
  • ランドリー / バレーサービス
    • ドライクリーニング / アイロン
  • Wifi
    • 高速Wi-Fi
    • 公共エリアにWi-Fi
    • ホテル内Wi-Fi完備
    • 高速インターネット
  • エアコン
    • エアコン
  • エンターテイメント
    • カラオケ
  • お身体の不自由な方向け設備
  • 全館禁煙
  • 全階対応エレベーター
  • チェックイン & チェックアウト施設
    • レイトチェックアウト
    • エクスプレスチェックアウト
  • 荷物置き場
    • 荷物置き場
アクセス
  • シャトル
    • KUL 有料
    • KUALA LUMPUR 有料
  • On-site parking
    • 敷地内
快適なご滞在
  • Rooftop Infinity Salt Water Pool
    • 屋外
    • 敷地内
  • Mountain View Gym
    • 敷地内
    • マッサージ

当ホテルの客室

19m²の客室すべてに極上の眠りをお届けする「Sweet Bed」、作業テーブル、ミニバー用冷蔵庫、43インチLED TV、セーフティボックス、高速Wi-Fiを備え、素晴らしい街の眺めをお楽しみいただけます。

ミーティングとイベント

会議室

  • 会議室の数:6

  • 最大サイズ:175 m²

  • 最大ご利用人数:160 人

  • パーティの最大ご利用人数:120 人

詳細

お客さまの口コミ
イビス クアラルンプール シティ センター

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

283 件のレビュー

トリップアドバイザーの評価 4.0/5

396 件のレビュー

I got kicked out... again!

トリップアドバイザーの評価 3.0/5

theamybaron 26/07/2020 トリップアドバイザー認証口コミ

I WANTED to stay at this hotel. It has the nicest rooms in its class - and better rooms than some hotels a class above it. The rooms are well designed with excellent desk space, plenty of electrical outlets, and bedside table space. The rooms are clean. The showers are brilliant. And every room I've been in at this hotel has had incredible views of the Petronas Twin Towers. The pool is small but relaxing, at least when it isn't full of people swimming in their underwear (it could do with more supervision if only to make sure there are plenty of pool towels). BUT... on my first stay, after I got trapped in Malaysia unable to return home to Thailand, in April, we were given less than 24 hours notice that the hotel was becoming a government quarantine center and that we would be moved to a less-nice hotel for the remainder of the stay we paid for. Ok - extraordinary times and all that - I get it, I accept it. When I finally had the opportunity to return in July, both 7-day and 30-day long stay packages were being offered, so I expected there should be no problem with my stay. After a few days there, I was given less than 12 hours notice that I had to leave the hotel due to it becoming a quarantine center again. They offered to put me on a "green zone" floor but the pool and gym were to be closed. I had taken a 7-day package and was on the cusp of getting a 30-day package, both requiring prepayment. What if I had done the latter? I'd have been screwed. I've been living in hotels for over 4 months now. I have to budget very carefully. Why are they offering these long stay packages if they knew this was possible? They had to have known. Now I am at the nearby Novotel which is crappy. I just can't give a good review while they are bringing in guests, and worse, selling pre-paid long-stay packages, despite the possibility of this happening.

Dear Seaside770399, Greetings from ibis Kuala Lumpur City Centre! Thank you so much for such kind words about our rooms and hotel facilities, we're extremely grateful for customers like you who are able to spot what makes us a standout hotel in Kuala Lumpur City Centre! We are very sorry for having to make you relocate twice. Both times when we had to be converted to a Quarantine Centre was due to a request from our governmental bodies who needed us to accommodate quarantine guests due to our hotel having a larger inventory. When we had the long-stay packages running, the government has stated that people returning to Malaysia were to quarantine themselves in their own homes. However, upon seeing the number of infections rise, our government has decided to instill the quarantine centres once again and that's when we were called upon. We truly apologize for this and we hope to have the opportunity to host you again once the situation improves itself. we thank you for your patience with us and we look forward to having you here in the future! PS: You'd definitely be refunded fully if you chose to book the long-stay package with us as our guests are not at fault :)

2週間経過しても返金処理しない最悪なホテル

お客さまの声 0.5/5

R-jp 一人 - 06/04/2020 確認済みレビュー すべて

マレーシアに活動禁止令が出て、レストランを含むほとんどすべての商業活動が禁止され、宿泊客もホテルの室内から外に出れない状況の中、帰国便が欠航してしまいキャンセルを申し出たのが2週間以上前の話。返金すると回答が来たものの、未だに返金手続きしておらず(リアルタイムで見れるクレジットカードの返金情報で確認)、あげくの果てには勝手に3/30にチェックアウトしたとアンケートを記すようにと送ってきた。 アコーホテルズに対する信頼を失うことになっただけでなく、このホテルの運営姿勢も腹立たしい。 昨年50泊近く世界のアコーホテルズに泊まったが、ブランドイメージを損なうこういったホテルは、アコーホテルズの本部は即刻契約解除していただきたい。

Tsuyoshi Y. 様 この度は、ibis Kuala Lumpur City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Ibis では、スタッフ一同、より一層の努力を重ねてまいります。 つきましては、15 日以内にお客様の口座へ $__ をご返金させていただきたく存じます。 次回のご宿泊がご満足いただけるものであるよう、改善に尽力いたしてまいります。 {brand} へのまたのお越しを心よりお待ち申し上げております。

Disappointment in the service

トリップアドバイザーの評価 2.0/5

GoPlaces800152 Couples - 15/03/2020 トリップアドバイザー認証口コミ

I am very sad. This hotel completely disappointed me. In my bathroom there were stains and hair on the walls. There were numerous spots on the walls of the room. Dust was on the table and the head of the bed. The panoramic window that was supposed to be the highlight of my evening was in dirty spots. The staff in the lobby responded positively to my comments on housekeeping. But what was my disappointment when, after returning to my room, I found the same stains and dust. This is the dirtiest ibis I have stayed in. I am extremely disappointed.

Dear GoPlaces800152, Greetings from ibis KLCC and thank you for sharing your review with us. We apologize for not meeting expectations in regards to our cleanliness, and we'll be sure to highlight you room to our Housekeeping team for a more thorough inspection. We hope to be of better service in the near future, and we will improve from here. Take care!

位置好

お客さまの声 3.0/5

匿. 一人 - 09/03/2020 確認済みレビュー すべて

hai xing

Zhigang D. 様 この度は、ibis Kuala Lumpur City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Ibis では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。

好立地、快適な滞在

お客さまの声 4.0/5

S. ビジネス - 09/03/2020 確認済みレビュー すべて

立地はツインタワーやショッピングモール(Aveue KやSlia KLCC)まで、徒歩10分程度であるが、ホテルバスもあるので、不便は感じない。ホテルの近くには、有名はハラル中華料理店(Stadium Negara)があるなど、とても良いです。

Kazuya S. 様 この度は、ibis Kuala Lumpur City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

好立地

お客さまの声 4.0/5

匿名 ご友人 - 08/03/2020 確認済みレビュー すべて

スタッフがあまり親切でないときが多々あった。

kaori k. 様 この度は、ibis Kuala Lumpur City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Best of Ibis brand

トリップアドバイザーの評価 5.0/5

Lavanan 05/03/2020 トリップアドバイザー認証口コミ

We were a family trip and this was our last hotel. Near Petronas, great views (deluxe room). Only thing was that I am a privilege member and in the reception they ignore that when I was checking in. Highly recommend hotel.

Dear Guest, greetings from ibis KLCC and we are very happy to hear that you've enjoyed your stay. We look forward to you returning to us in the near future, till then do travel safe!

One Night Stay

トリップアドバイザーの評価 5.0/5

anthonyyslee Family - 25/02/2020 トリップアドバイザー認証口コミ

It was a great experience to have a 1 night stay at Ibis Kuala Lumpur City Centre Hotel. There is no hazzle in checking in & out. The staff was friendly and fast. The room was neat and clean and the toiletry items were all provided so you do not need to call for extra. There is a free shuttle services to 4 popular mall in Kuala Lumpur. And that give you a better shopping needs and save your time. I would like to come back for another stay in the near future. Great Hotel at reasonable price within Kuala Lumpur. The breakfast was simple and nice. The dinner hall is big

Dear Guest, greetings from ibis KLCC and we are very happy to hear that you've enjoyed your stay. We look forward to you returning to us in the near future, till then do travel safe!

very good hotel in the city center

トリップアドバイザーの評価 5.0/5

ineta02ckr 09/02/2020 トリップアドバイザー認証口コミ

Great location, easy to find the transportation, I've enjoyed my running time in the KLCC park, it's peaceful. Hotel with the large bedroom comfy bed, the room is clean, good breakfast with many variety of food. Love to stay here next time.

Dear Guest, greetings from ibis KLCC and we are very happy to hear that you've enjoyed your stay. We look forward to you returning to us in the near future, till then do travel safe!

Excellent hotel

トリップアドバイザーの評価 5.0/5

udayjoshi2020 07/02/2020 トリップアドバイザー認証口コミ

Nice cozy rooms. Highly clean. Good air conditioning. WIFI with good speed. Convenient location, about 800 meters from Petronas Twin Tower (actually from some rooms you can view it) and KLCC MRT station. Hotel offers scheduled free of charge drop facility to Petronas Tower, Pavilion mall and few other places. You can easily get CAB at doorstep. Very good variety and quality of breakfast items, though no Indian item other than mini samosa. Very large dining area so there is crowding during breakfast time.

Dear Guest, greetings from ibis KLCC and we are very happy to hear that you've enjoyed your stay. We look forward to you returning to us in the near future, till then do travel safe!

Average Stay Experience

トリップアドバイザーの評価 3.0/5

Liyin29 Business - 20/01/2020 トリップアドバイザー認証口コミ

There is a sticky patch on the floor that i need to use the wet tissues to wipe it. Under the bed, there is plastic bag leave by the previous guest. Need to flash at least twice when using the toilet bowl.

Amazing Front Desk

トリップアドバイザーの評価 5.0/5

DayTrip556812 Couples - 28/12/2019 トリップアドバイザー認証口コミ

I have short stay but continue stay due to external issue but front desk receiption well known on situation and concern. They welcome us early check in and reward us late check out. Thank to senior lady on front desk that help us so much.

Good location and facilities but poor breakfast

トリップアドバイザーの評価 5.0/5

nazham80 Solo travel - 24/12/2019 トリップアドバイザー認証口コミ

I have a good one night stay.. the location is good, the facilities are good also.. Ibis Hotel with swimming pool.. But.. as a gold member, i dont receive my welcome amenities and the breakfast i think its not that good.. need to improve on it... Overall experience without breakfast is so great!!

Great Hotel-Ordinary Service

トリップアドバイザーの評価 4.0/5

fgnewth Solo travel - 18/12/2019 トリップアドバイザー認証口コミ

Good hotel modern & clean facilities other than one particular person (Yalda) who provided exemplary service the rest were below par for Ibis. I was planning to book ahead but after my experience at KL I'm thinking again. This is the first hotel I've stayed at over a number of years that I've not been able to charge my meal from the main restaurant to my room-cash only. Where you you have local currency when you' just arrived in the evening from OS?

Enjoyable stay

トリップアドバイザーの評価 3.0/5

Chee Leong C Couples - 18/12/2019 トリップアドバイザー認証口コミ

Ibis is the lower tier of Accor chain and I guess I should have lowered my expectations when staying here. But the lcoation was great and near KLCC so I booked here for the weekend. The room upgrade for Platinum was a disappointment. I thought I wasn't upgraded although they actually did. I am quite used to being pampered with large and nice rooms... The infinity swimming pool is on the rooftop and was nice and instagrammable though not very swimmable. There were two person there with their mobiles and taking selfies. The breakfast was again no more or no less than what is price range suggested. On the second day, I went out to have a nice char kuey tiao. All said, I would say it would appeal to budget conscious travellers. The hotel service was friendly however my Accor service rep disappear during the weekend (off duty). She left a note in my hotel room to look for her if I needed anything...I feel the hotel could do with a bit more polishing round the edges, and it would have been so much better as it does have certain appeal and charm.

Dear Chee Leong C, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you were able to enjoy our hotel in general. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We hope to be able to provide you with a better level of experience the next time you're in Kuala Lumpur. Sincerely, ibis KLCC

ibis city center KLCC experience

トリップアドバイザーの評価 5.0/5

RafatGaroub Business - 16/12/2019 トリップアドバイザー認証口コミ

the hotel staff are friendly and helpful services and facilities are great the room has a beautiful view the location is as the name city center in which far approximately 20 minutes walking from Twin Towers, KL garden, KL aquarium and other nice places. the best I liked the staff smiling faces.

Good facility , good room and lousy service

トリップアドバイザーの評価 3.0/5

thianhockb Couples - 13/12/2019 トリップアドバイザー認証口コミ

I think they are not focus or giving the best service to accor members . Member check in counter was left no staff . Room are clean and restaurant food are good .then the restaurant staff waitress services are bad . No communication with receiption and still charging to guest while the guest are entitled for complimentary breakfast . 1) no welcome pack (envelope) for member 2) check in are terribly slow . 3) no pre-preparation for room to accor elite member 4) lousy management and non follow accor standard .

Dear thianhockb, Greetings from ibis KLCC and thank you for sharing the details of your experience with us! Firstly we would like to thank you for your loyalty and thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for the let down and we'll be speaking with our Front Office department and our F&B Team in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

Excellent

トリップアドバイザーの評価 5.0/5

jasree Couples - 08/12/2019 トリップアドバイザー認証口コミ

This is our 5th times staying here, thanks to Ms Yalda for your great service, neat and comfort bedroom, friendly and helpful staffs, great breakfast but limited selection of foods, smooth and fast service during check in and out, one of the best ibis hotel, will stay again soon

sorry , not the best

トリップアドバイザーの評価 1.0/5

shyra09 Solo travel - 01/12/2019 トリップアドバイザー認証口コミ

would not recommend , my cake was dry and cut into small pieces, maybe kitchen was busy to tell me they dont have cake that was specified in my voucher. Counter was all red carpeted , but no one attending ( only the accor counter)

Dear shyra09, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we humbly apologize for the let down and we'll be speaking with our F&B Team and our Front Office department in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

ibis KLCC

トリップアドバイザーの評価 3.0/5

angel_gigi58 Business - 29/11/2019 トリップアドバイザー認証口コミ

The hotel is a pretty good standard hotel for an ibis hotel. Everything was clean during my stay. However, AccorPlus members should be aware of unusual standards of this hotel. I was not being attended to for checking in, even after 30 minutes standing at the Accor priority lane. When I prompted to ask the staff, the staff asked me to line up on the normal lines and wait. The checking in process was a bit lengthy, unlike other Accor hotels. In addition, there was also unusual promotional price for the breakfast buffet for Accorplus members in this hotel.

Dear angel_gigi58, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you enjoyed our room and our hotel in general. We apologize for the lack of attention given to you by our reception and we highly appreciate your valuable feedback in order to improve our service to serve you better. We humbly apologize in regards to your experience. Sincerely, ibis KLCC

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