イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,211 件のレビュー

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イビス クアラルンプール シティ センター - Image 1
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イビス クアラルンプール シティ センター - Image 4
32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,211 件のレビュー

トリップアドバイザーの評価  3.8/5  525 件のレビュー

Basic but met our needs

トリップアドバイザーの評価 3.0/5

Chrissie W Couples - トリップアドバイザー認証口コミ

Ms Chrissie, Thank you for sharing your experience at ibis Kuala Lumpur City Centre. We're delighted to hear that our hotel's central location, daily housekeeping, and breakfast offerings met your needs. Our rooftop infinity pool provides a refreshing retreat with stunning city views, and we're glad you enjoyed it. Regarding your feedback on the outdoor space for sun loungers, we acknowledge that our rooftop area is limited due to the building's design. However, we continuously strive to enhance guest experiences and will consider your suggestion for future improvements. We appreciate your kind words about the nearby street food restaurant. Indeed, the area offers a vibrant culinary scene, and we're pleased you had the opportunity to explore it. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay. Vivian Chu Hotel Manager

Housekeeping and room facilities need improvement

トリップアドバイザーの評価 2.0/5

Connector23385635464 トリップアドバイザー認証口コミ

Sir/Mdm Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely apologize for the issues you encountered during your visit, especially concerning the cleanliness of your room and the in-room TV experience. Please be assured that your comments have been taken seriously, and we are addressing the matter with our housekeeping and maintenance teams to ensure this does not happen again in the future. We understand that cleanliness is of utmost importance, and we regret that your room did not meet our usual high standards upon arrival. We are glad to hear that our team was able to respond promptly to resolve the issue, but we agree that this should have been addressed before your check-in. Regarding the in-room TV, we acknowledge that the limited channel options and lack of smart TV functionality can impact the overall guest experience. We are currently exploring ways to enhance the in-room entertainment offerings, including potential upgrades to our TV systems. Your feedback is invaluable to us, and we will work diligently to improve these areas to ensure a more pleasant stay for all our guests. We hope to welcome you back in the future and provide you with an experience that better meets your expectations. Once again, we apologize for the inconvenience caused and appreciate your understanding. Warm regards, Vivian Chu Hotel Manager

Bad house keeping or front desk service!

トリップアドバイザーの評価 3.0/5

Vince L Friends getaway - トリップアドバイザー認証口コミ

Mr Vince, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. We truly value your loyalty and are very sorry to hear that our response fell short this time. What you described is certainly not the level of service we aim to provide, and we regret the delay and lack of assistance after your call to the front desk. We understand how frustrating this must have been, especially given your history of staying with us regularly. Please rest assured that we are addressing this with our team to ensure such lapses do not happen again. Your experience matters deeply to us, and we hope to have the opportunity to restore your confidence in our service on your next visit. Thank you again for your continued support, and we hope to welcome you back under better circumstances. Warm regards, Vivian Chu Hotel Manager

Awful!

トリップアドバイザーの評価 1.0/5

Anthony P トリップアドバイザー認証口コミ

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

トリップアドバイザーの評価 4.0/5

Catwoman1105 ファミリー - トリップアドバイザー認証口コミ

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

との提携 TripAdvisor

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周辺の他の施設

クアラルンプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。