イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,343 件のレビュー

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32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

当ホテルの客室

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ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,343 件のレビュー

トリップアドバイザーの評価  3.5/5  491 件のレビュー

Inconvenience

トリップアドバイザーの評価 1.0/5

Madinabonu S Couples - トリップアドバイザー認証口コミ

Unfortunately, our stay at your hotel was marred by some unpleasant experiences. The room, booked for two people, turned out to be inconvenient for two travelers. • The bed was too small for two people, which made sleeping uncomfortable. • The toiletries in the room were insufficient. There was no shampoo at all, and the toothpaste was only enough for one use and was too thick. We were disappointed by the lack of comfort in the room, which is advertised for two people. We hope that in the future you will consider these shortcomings and provide guests with more comfortable conditions.

Mr Madinabonu, We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. We truly value your feedback and the time you took to suggest for our hotel performance. Vivian Chu Hotel Manager

The worst F&B staff and management!!

トリップアドバイザーの評価 1.0/5

Wiinnnaaaa ファミリー - トリップアドバイザー認証口コミ

Room was great, bigger than most Ibis. Location was superb. The only l disappointment I felt was that I had dinner at their Kampung Kitchen restaurant. It was an Iftar dinner during Fasting season. I made the reservation and all, and came at 6:30, exactly when they opened. I could not come ahead of time nor at the time I wanted to. The time slot had been decided for me. As I was peacefully eating, a waitress came to me to pay right there and then and said that I was supposed to pay before I ate. And that I was rude to eat before everyone else and that I had to wait till 7:20 PM when the fasting time ended. I asked to put the bill in my room tab, they refused and insisted that I had to make the payment separately and right away. Upon feeling uncomfortable being forced, I insisted back that I would make the payment later when I was done. She yelled at me and blurted out some racism comments—knowing that I’m Chinese and I had no single clue of whatever Fasting traditions. Never had I before had dinner in a restaurant inside the hotel and not only not get any service, but also was treated worse than a criminal. If you are about to have a hotel business, people are going to come from all over the world and all walks of life, tired and hungry. You have an in-hotel restaurant to feed them, and if you’re to reject them eating at whatever time they are starving, then close them down. To make the story short, I reported this to the hotel manager who investigated and found out the rude waitress was only a part-timer during peak Eid season. The investigation took hours because no one wanted to take the blame, and the F&B department covered up for her.

Ms Wiina, We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Vivian Chu Hotel Manager

Nice stay

トリップアドバイザーの評価 4.0/5

Samuelpas トリップアドバイザー認証口コミ

We stayed here for holiday. Our room was clean and comfort. Check in was quick and just put keys into the box when check out. Breakfast was good with complete international dan local menu. We spent evening at the cafe at the ground floor on the first night and at the Skyview bar on the 31st fl at the second night. Near hotel there were restaurant, convenient store and train station was only 5 minutes walk.

Sir/Madam Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

Modern Hotel Decent Experience

トリップアドバイザーの評価 5.0/5

Sagar A トリップアドバイザー認証口コミ

The lobby and hotel is very welcoming and beautiful, and has a couple of separate sitting areas. The room was well-lit and very clean, and the staff was very friendly. The only slight inconvenience is you could hear the housekeeping staff cleaning the room above and beside you.

Sir/Madam Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience. I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further. We look forward to welcoming you back at your earliest convenience for another great stay. Thank you, Ms Vivian Chu Hotel Manager

Excellent hotel

トリップアドバイザーの評価 5.0/5

DENY H ファミリー - トリップアドバイザー認証口コミ

Great location in the center of KL city. You can find many tourists destinations and culinary easily. The room so clean and spacious. The breakfast was prefect, tasty and don’t miss their teh tarik. I have been this hotel for 2x and everything was perfect. Highly recommended hotel in KL!

Mr Deny, Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, Vivian Chu Hotel Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。