イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,396 件のレビュー

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イビス クアラルンプール シティ センター - Image 4
32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,396 件のレビュー

お客さまの声 2.5/5

Yoko M. ビジネス - 確認済みレビュー すべて

Dear Ms. M., Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our hotel's atmosphere and convenient location. However, we sincerely apologize for the inconvenience you experienced during your stay. First and foremost, we are truly sorry for the confusion regarding your breakfast entitlement on the second morning. Due to a temporary system upgrade, your breakfast package was unfortunately not captured correctly in our restaurant's guest list. We understand how frustrating and embarrassing this must have been, especially as your stay had already been paid for with breakfast included. Please accept our sincere apologies for this oversight. Regarding the housekeeping service, we understand your concern. Based on our records, our Housekeeping team did approach your room during your stay to provide service; however, the service was declined at that time. We are sorry if there was any misunderstanding, as our intention is always to ensure our guests enjoy a comfortable stay. Should you require towel replacement, rubbish removal, or room servicing during your stay, our team is always happy to assist upon request. We sincerely regret that these experiences affected your overall impression of our hotel. Your comments have been shared with the relevant departments so that we can improve our communication and service, particularly during system updates and housekeeping procedures. Thank you once again for your valuable feedback. We hope you will give us another opportunity to provide you with the seamless and welcoming experience that we strive to deliver. Kind regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

お客さまの声 5.0/5

Kumiko F. ファミリー - 確認済みレビュー すべて

Dear Ms. Kumiko F., Thank you very much for taking the time to complete our guest satisfaction survey and for sharing such wonderful feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our clean and comfortable facilities, the friendly service from our team, and our convenient location near KLCC. It is also great to hear that you appreciated the breakfast selection and the views from our pool area. Your kind comments that you would like to stay with us again are truly rewarding for our team. We also sincerely appreciate your recognition of our housekeeping efforts in maintaining cleanliness throughout your stay, as well as your positive feedback regarding check-in and check-out experiences. Regarding your comment on sustainability and drinking water, we would like to clarify that we provide filtered drinking water stations as part of our environmental initiative to reduce single-use plastics. We appreciate your feedback on this, as it helps us ensure clearer communication for future guests. Thank you once again for your valuable feedback and support. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre in the near future. Warm regards, The Management Team ibis Kuala Lumpur City Centre

お客さまの声 4.0/5

Michiko S. ご友人 - 確認済みレビュー すべて

Dear Michiko S., Thank you for choosing ibis Kuala Lumpur City Centre and for sharing your thoughtful review with us. We are delighted to hear that you enjoyed our excellent location, especially being within walking distance of the iconic Petronas Twin Towers. We’re also happy to know that you found our hotel to be great value for money. Your positive ratings for check-in, accommodation, WiFi, cleanliness, our team, and your overall stay mean a great deal to us. As an ALL Classic member, your feedback is especially valuable, and we truly appreciate your continued trust in Accor. Thank you as well for recommending both ibis and the ALL loyalty programme—your support is greatly appreciated. We hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager

お客さまの声 3.0/5

Hitomi Y. 一人 - 確認済みレビュー すべて

Dear Ms. Hitomi Y., Thank you very much for taking the time to share your recent experience at ibis Kuala Lumpur City Centre. We sincerely regret that the timing of our housekeeping service did not meet your expectations during your stay. We understand how important it is to return to a clean and comfortable room after a long day, and we’re truly sorry for the inconvenience you experienced—especially having to call for cleaning after 5pm and not receiving a full service on subsequent days. Please allow us to clarify that our standard room cleaning service operates daily between 9:00 AM and 9:00 PM, and is scheduled based on room availability and the assigned housekeeping turn. That said, your experience highlights an area where we can and must do better. We have already shared your feedback with our housekeeping leadership to review scheduling efficiency and guest prioritization more closely. We're pleased to know you enjoyed our breakfast and found our team welcoming throughout your stay. We also appreciate your acknowledgement of our sustainability initiatives, and we will continue working to enhance them for the benefit of all our guests and the environment. We thank you for choosing ibis Kuala Lumpur City Centre, and we hope to have another opportunity to provide you with a much-improved experience in the future. Should you consider returning, please do not hesitate to reach out to us directly—we would be happy to personally assist with your booking. Warm regards, Vivian Chu Hotel Manager

お客さまの声 4.5/5

Takayo T. ファミリー - 確認済みレビュー すべて

Dear Ms. T., Thank you very much for sharing your wonderful feedback regarding your stay at ibis Kuala Lumpur City Centre. We are pleased to hear that you enjoyed the beautiful night view from our rooftop pool, the cleanliness of your room, and the convenient location near KLCC and the nearby convenience store. We also appreciate your kind words about our staff who assisted you with your luggage. We apologize for the inconvenience caused by the elevator wait times and the slower WiFi connection. Your comments regarding breakfast variety have been noted, and we will certainly consider your preference for more continental options to better cater to our international guests. Thank you again for your valuable feedback. We look forward to welcoming you back for an even more comfortable stay in the future. Warm regards, Vivian Chu Hotel Manager

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