Dear Takashi H., We sincerely apologise for the lack of assistance you experienced during your departure, especially while travelling with your two-year-old child. We understand how challenging it can be to manage luggage and a stroller on the stairs, and our team should have been more attentive and proactive in offering help. Your feedback has been shared with our Concierge and Front Office teams to reinforce the importance of anticipating guests’ needs and providing assistance, particularly to families with young children. Thank you for bringing this to our attention, and we hope to have the opportunity to provide your family with a much more caring and comfortable experience in the future. Kind regards, Devi.C Guest Experience

Dear Hitoshi U., Thank you for choosing Pullman KLCC Hotel & Residences for your first stay and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed the spacious room and found the bathroom comfortable. It is also wonderful to know that our breakfast selection, especially the freshly baked croissants and our prawn mee, made such a positive impression on you. However, we are sorry to learn that the view from your room and the proximity to the adjacent building affected your privacy and overall experience. We understand your concerns and regret that this detracted from an otherwise enjoyable stay. For your next visit, we would be pleased to assist in arranging a room with a different orientation, subject to availability, to provide a more comfortable experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Devi.C Guest Experience

Dear Masashi D., Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, the environment, room cleanliness, and breakfast experience. It is also encouraging to know that your overall stay was a good one. However, we sincerely appreciate your comments regarding the bottled water arrangement in the residence building, payment clarity, and the difficulties you experienced in confirming your reservation through ALL. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams for review and improvement, as we continue to work on enhancing both our guest communication and operational processes. We have also noted your comment regarding the bed-making service on the third day and will address this with our housekeeping team to ensure consistency in service standards. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for an even smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

Daer Yoshihiko S., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the cleanliness of our hotel, the quality of our breakfast, the quiet atmosphere at night, and the ambience of our bar. It is always encouraging to hear that these aspects contributed positively to your stay. However, we sincerely apologize for your experience during check-out. What you described regarding queue handling is not aligned with our standard service procedures, and we understand how frustrating this must have been. Your comments have been shared with the Front Office team for immediate review and reinforcement of proper queue management to ensure guests are served in a fair and orderly manner. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

Dear Masanobu I., Thank you for sharing your feedback with us. We are delighted to hear that you had a comfortable stay, were very satisfied with our team’s hospitality, and enjoyed a good night’s sleep on our bed. We sincerely apologize that pajamas were not provided during your stay. Kindly note that, at present, we offer bathrobes in our rooms rather than pajamas. Nevertheless, we truly appreciate your suggestion as we continue to enhance our guest experience. Thank you once again for your valuable comments. We look forward to welcoming you back for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear Yuichi G., Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you and your family enjoyed the spacious family apartment, especially the children’s facilities and overall comfort. It is also wonderful to hear your positive comments on our à la carte breakfast offerings, and we are glad that dishes such as the salmon and avocado baguette, shrimp and avocado baguette, and curry with naan were to your satisfaction. We are particularly pleased that our team member at the lobby was helpful in assisting you with your lost item query, and your kind recognition will be shared with the team. However, we sincerely apologise for the shortcomings you experienced during your stay. The lack of housekeeping service, inconvenience in obtaining fresh towels, and the manner in which the request was handled do not reflect the level of service we strive to provide. Please be assured that this will be reviewed with our Housekeeping team for immediate improvement in both service consistency and guest interaction. We also regret that we were unable to acknowledge your family member’s birthday during your stay. Umfortunately we did not have any prior information on a birthday celebration. Had we known, we would have certainly made it a memorable occasion with balloons and cake. Your feedback regarding the bathroom design and water leakage issue has been noted and will be shared with our maintenance team for further review and corrective action. Thank you once again for your valuable comments. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable experience in the future. Kind regards, Devi.C Guest Experience

Dear Masanori Y., Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location, clean environment, and the warm hospitality provided by our team. It is especially wonderful to know that our team, including the receptionist who assisted you during check-in, helped make your stay comfortable and smooth. Your kind words will certainly be shared with the front office team. We truly appreciate your support and look forward to welcoming you back for another pleasant stay. Kind rfegards, Devi.C Guest Experience

Dear Satoshi Y., Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding your minibar charge and the experience at checkout. We understand that being selected as our “Guest of the Day” may have led to the assumption that the minibar items were complimentary, and we regret any misunderstanding this caused. We also acknowledge that the separate charge after your departure could have been handled more clearly at checkout. Your comments have been shared with our team to ensure better communication and billing procedures in the future. Please accept our sincere apology for any inconvenience caused, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Rumiko K., Thank you for sharing such a delightful review of your recent stay with us. We are truly pleased to know that everything was smooth and comfortable throughout your visit. It is wonderful to hear that you found our team friendly, the room clean and comfortable, and that you enjoyed the wide variety of our breakfast offerings during your three-night stay. We are also glad that our convenient location added to the ease of your sightseeing experience. Your kind words mean a lot to us, and we look forward to welcoming you back again for another enjoyable and memorable stay. Kind regards, Devi.C Guest Experience

Dear Yoshitane S., Thank you for your kind review. We are delighted to know that you had a comfortable stay and that our team’s warm smiles and helpful service made your experience more enjoyable. Your encouraging feedback truly means a lot to us. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Devi.C Guest Experience

Dear Miwa Y., Thank you for sharing your detailed feedback regarding your stay. We’re glad to hear that you found the room and bathroom spacious and that check-in and check-out were smooth during the busy Lunar New Year period. We sincerely apologize for the issues you experienced with the toilet noise and the uneven air conditioning. Your comments have been shared with our maintenance team for inspection and improvement. Regarding your questions about tourist tax and deposits, the information is usually provided during booking, and we appreciate your suggestion to make it clearer on our website. We will review how this can be communicated more effectively. We also take note of your feedback regarding the payment process and room descriptions, including bathtub availability, to ensure a smoother booking experience in the future. We appreciate your understanding and hope to welcome you back for an even more comfortable stay. Kind tregards, Devi.C Guest Experience

Dear Takashi H., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and found our location convenient. Your kind words are greatly appreciated, and we look forward to welcoming you back for another comfortable stay. Kind regards, Devi.C Guest Experience

Dear Naohiko K., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear Keisuke I., Thank you for your feedback. We’re glad you found our location convenient. We sincerely apologize for any discomfort caused by the room temperature and the shower’s water pressure. We also noticed there were no calls to our team regarding these issues during your stay. Our team is always ready to assist and resolve any concerns immediately, so we encourage guests to reach out anytime for prompt support.We will certainly share your concerns with our maintenance team for immediate corrective action. We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, Devi.C Guest Experience

Dear Masaki T., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had a satisfying and comfortable experience at Pullman KLCC. It is pleasing to hear that your room preference near the elevator was noted and arranged smoothly, as guest comfort is always our priority. We are especially grateful for your kind comparison and are honored to know that your experience with Pullman Kuala Lumpur exceeded expectations. Your compliments regarding the quality of our food and the thorough daily room cleaning are very encouraging and will be shared with our team. It is wonderful to hear that you are already planning to return with your children. We truly look forward to welcoming you and your family back for another enjoyable and memorable stay. Kind regards, Devi.C Guest Experience

Dear Masataka N., Thank you for sharing your feedback with us. We are delighted to hear that our team’s attentive and pleasant service made your stay enjoyable. Your kind words will be shared with our team. We also appreciate your comments regarding the view. Your feedback is important and has been noted as we continually strive to enhance our guests’ overall experience. We look forward to welcoming you back for another comfortable stay. Kind regards, Devi.C Guest Experience

Dear Maki K., Thank you for sharing your recent experience with us. We are delighted to know that you enjoyed our convenient location as well as our clean environment, delicious breakfast and excellent service. We appreciate your feedback regarding the Wi-Fi details not being provided during check-in. Please accept our sincere apologies for this oversight. We will reinforce this with our team to ensure all essential information is consistently shared with our guests moving forward. We truly look forward to welcoming you back for an even smoother and more enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Hikaru S., Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location and found our team helpful. Your kind words of praise of our front office and housekeeping teams will be shared with them. However, we noticed that your overall rating was average, and we would appreciate the opportunity to understand more about your experience. Your insights are valuable to us as they help us improve. If there's anything we could have done better to enhance your stay, please feel free to share with us. We hope to welcome you back and provide you with a more enjoyable experience next time. Kind regards, Devi.C Guest Experience