プルマン クアラルンプール シティ センター ホテル アンド レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 13,391 件のレビュー

ALLSAFE認証ホテル

プルマン クアラルンプール シティ センター ホテル アンド レジデンス
地図で見る
+ 21 サービス

ホテルのその他の情報

  • 真心を込めたきめ細かなおもてなし

  • 好奇心をそそる特別メニューを提供するレストラン

  • 見事な景観を満喫できるテラス

  • ゴールデントライアングル内という好立地、ショッピング街やエンターテインメント施設にも近接

  • 高級ショッピング街や観光名所にも近くて便利

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

プルマン クアラルンプール シティ センター ホテル アンド レジデンス

No 4 Jalan Conlay
50450 クアラルンプール
マレーシア

ファックス: (+60)3/21708808

チェックインは14h00からです

チェックアウトは12h00です

  • GO KL FREE:  GREEN LINE PAVILLION

  • RAPID KL MONORAIL:  MR7 RAJA CHULAN

  • 飛行機で

    KLIA 1 56km / 34.8 マイル - シャトルバス有料

  • 飛行機で

    KLIA 1 AND KLIA 2 56km / 34.8 マイル

  • 電車で

    RAJA CHULAN STATION 0.5km / 0.31 マイル

GPS:3.15013, 101.7145

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

当ホテルの客室

当ホテルの445室の広い客室と157室のサービス完備のアパートメントルームは、快適さを追求したデザインとなっています。ゆったりとしたくつろぎの時間にも、お仕事にも適したお部屋です。

ミーティングとイベント

会議室

  • 会議室の数:13

  • 最大サイズ:577 m²

  • 最大ご利用人数:1000 人

  • パーティの最大ご利用人数:480 人

詳細

お客さまの口コミ
プルマン クアラルンプール シティ センター ホテル アンド レジデンス

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.2/5

13,391 件のレビュー

トリップアドバイザーの評価 4.0/5

301 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Average 5-star hotel experience

トリップアドバイザーの評価 3.0/5

wtchuah81 27/10/2021 トリップアドバイザー認証口コミ

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Staycation with family

トリップアドバイザーの評価 2.0/5

dennisnga 29/09/2021 トリップアドバイザー認証口コミ

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

ちょっとしたことで、困った。

お客さまの声 2.5/5

Yoshiaki I. ビジネス - 22/09/2021 確認済みレビュー すべて

Facilityが古いこともあり、隣や上の階のドアの開閉やシャワーの音が聞こえてねむれなかった。 窓が開けられないので、Jailに居るような感じ。 キッチンを使わせてもらいましたが、排水が詰まって、困った。 ガスコンロも一つ壊れており、お願いしたが、修理はされず。 TVが見ていたら突然消えてみたいシーンが見れなかった。 朝食を前日に注文したが、あなたが注文していないのではと逆に指摘された。サービス業ではありえないと思う。 これが一番ショックでした。 立地はよいと思いますが、長期での滞在は私はできないと思いました。

Strategic residence near Klcc suit for family

トリップアドバイザーの評価 4.0/5

aha1976 22/09/2021 トリップアドバイザー認証口コミ

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Arrangment poor

トリップアドバイザーの評価 2.0/5

Go28950036409 Business - 15/04/2021 トリップアドバイザー認証口コミ

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

トリップアドバイザーの評価 5.0/5

hlc1982 14/04/2021 トリップアドバイザー認証口コミ

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

トリップアドバイザーの評価 5.0/5

Ahmad S 07/04/2021 トリップアドバイザー認証口コミ

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

トリップアドバイザーの評価 5.0/5

noorsyamilia 06/04/2021 トリップアドバイザー認証口コミ

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

トリップアドバイザーの評価 3.0/5

jackkjlim 23/03/2021 トリップアドバイザー認証口コミ

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

Still The Best Option For Staycation in KL

トリップアドバイザーの評価 5.0/5

Auliya2808 10/03/2021 トリップアドバイザー認証口コミ

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

Outstanding Service, big rooms, some maintenance issues

トリップアドバイザーの評価 4.0/5

946ian 18/01/2021 トリップアドバイザー認証口コミ

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

好立地であるが部屋からの景色はイマイチ

お客さまの声 2.5/5

Wine ビジネス - 14/01/2021 確認済みレビュー すべて

良かった点:比較的長期滞在であったので衣類の洗濯が無料であったこと。 立地がよく、KLCC,Pavilionへのアクセスは良い。欲を言えば、Pavilionへの陸橋があるとより利便 性が上がる。 悪かった点:クリスマス、新年で宿泊客が増加したが、マスクを着けない宿泊客を散見した。徹底すべきで ある。 朝食が6時半からであるが、十分に準備できていない日が多い。

お客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。 Karen Sophia Guest Experience Manager

Overall pleasant stay but can be further improved

トリップアドバイザーの評価 4.0/5

Hairul R 05/01/2021 トリップアドバイザー認証口コミ

Plus points: 1) strategic location nearby KLCC and right smack to pavillion 2) They have very good deal for in-house guest for the new year eve dinner, which is a lovely touch to appreciate customers! 3) I was greeted as a valuable member of Accor loyalty program and enjoyed the good hospitality throughout.My room was upgraded! TQ Setbacks: 1) The hot shower didnt work in our 1st day and ended up showering with cold shower :( 2) No KLCC view 3) Very small pool and the pool bar was closed 4) Major setback! Pullman customers were no longer allowed to use the pedestrian bridge that connecting Banyan Tree hotel and pavillion! Its the same group of hotel, but very different treatment. It will be awesome to be able to use the bridge so you wont end up wet walking few more hundreds meters to the next pedestrian bridge!

One of my worst Pullman experience

トリップアドバイザーの評価 1.0/5

cheongcecil Business - 04/01/2021 トリップアドバイザー認証口コミ

When I arrive at the front desk, not only I was not greeted being an Accor Platinum member and the nightmare comes during departure where I needed to queue for almost 15 minutes despite I identified myself and there isn't any outstanding payment. Room noise isolation is horrible, one of the adjacent room was playing loud music past mid night and eventually shut off at 5am. F&B personnel Andy and Sue have been showing the true Pullman quality where I was being well attended by both - Well done!

Dear cheongcecil, Thank you for taking the time to share your detailed feedback. We are really sorry for all the inconvenience this has caused you but please know that you have our commitment to improve and ensure necessary steps are taken to be better. It appears we have inadvertently fallen short of your expectations in some areas but we are certainly keen to learn and rectify. I am however overwhelmed to know that you are happy with the service provided by Andy and Sue. We will be sure to thank them for their great effort and are equally appreciative of your kind recognition for us. I truly hope this experience will not affect your faith in us and that you will give us another opportunity to welcome you back and deliver the true Pullman experience. Warm regards, Karen Sophia Guest Experience Manager

Staycation

トリップアドバイザーの評価 4.0/5

Wanderer65933569409 23/12/2020 トリップアドバイザー認証口コミ

Very good location to stay for a few days in KL center area. Convenient and comfortable to shop around especially Pavillion. Alot choices for food, Hakka restaurant nearby highly recommended. Good service!

Excellent!

トリップアドバイザーの評価 5.0/5

ammarirfan911 06/10/2020 トリップアドバイザー認証口コミ

Nice stay here. Every SOP for COVID-19 is followed the Accor standard. I would like Thank Margaraet for serve me during check in and Mohamad for assist me during my stay, he always ask me for anything that i need and try to fulfill my request. All staff here are politely greeting me every morning. I hope to again here soon. I would like recommend this hotel!

Dear ammarirfan911, I am very pleased to learn that our team members have been responsive and polite as this is exactly the image that we would like to project to our valued guests. It would definitely be my pleasure to share your comments with both Margaraet and Mohamad , in which I am certain they would be equally thrilled to hear of this. Thank you once again for taking the time to share your feedback with us. We certainly look forward to welcome you back at Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Not Bad

トリップアドバイザーの評価 3.0/5

837azlana 07/09/2020 トリップアドバイザー認証口コミ

Have to improve a lot on breakfast (meal), not enough towel in swimming pool area and the hotel are charge executive lounge access with the hotel room price but they offered the executive lounge facility in the lobby restaurant (due to covid-19) with the limit choices.

Dear 837azlana, Thank you for taking the time to leave us your feedback. It is very disappointing to read that we let you down in so many areas. These issues have already been addressed with the relevant department leaders. Please be assured that this is not the standard of service that we are normally renowned for providing at Pullman KLCC. Our team members work very hard every day to deliver a quality product to our guests with a genuine service from the heart. It is always disappointing to all of us when we don't get it quite right. We are sorry to read that the breakfast served was not to your satisfaction. Executive Lounge is temporary close during Recovery Movement Control Order (RMCO) period. Your comment about the lack of food varieties has been shared with the Executive Chef who will take the necessary corrective action. Please accept our sincerest apologies. Once again, thank you for taking the time to write and we hope you will give us another opportunity to show you the true Pullman hospitality. Kind Regards, Karen Sophia Guest Experience Manager

残念

お客さまの声 2.0/5

S. ビジネス - 02/09/2020 確認済みレビュー すべて

WiFiが遅い シャワーのお湯がぬるい 6:30に朝食は始まっていない

Dear Mr S. Kazuo, First of all, we would like to thank you for have choosing Pullman KLCC during your recent visit to Kuala Lumpur and sharing your experience. It is disheartening to hear that we failed to live up to your expectations. We read with much concern about the inconvenience experience you encountered during your recent stay with us and we sincerely apologize for the above mentioned incident. We will take appropriate remedial actions to improve our service standard. Thank You , Sincerely, Christine Tan Guest Service Manager

Strategic location near pavilion

トリップアドバイザーの評価 4.0/5

aha1976 19/08/2020 トリップアドバイザー認証口コミ

The hotel located near major shopping centers like pavilion and star hills. Within walking distance. Near money changer and convenience store. Equip with in house best Japanese restaurant and Chinese restaurants and club lounge for privacy

Dear aha1976, Thank you for the positive feedback. We are delighted to read that you had a pleasant stay and we hope to welcome you back soon. Sincerely, Karen Sophia Guest Experience Manager

Horrible breakfast

トリップアドバイザーの評価 2.0/5

Patricktan11 05/08/2020 トリップアドバイザー認証口コミ

booked the apartment unit but the smell of the unit is uncomfortable. Hence upgrate to junior suite. The reception staff was very helpful with the upgrade. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. Mind u I have a 4 years old with me. Upon clarification with the staff there.. was told breakfast is only for adult. Kids don't get to eat. The staff answers as if I am begging for food.

Dear Mr. Tan, This unpleasant experience is further aggravated by the poor attitude of the team members who is depicted as a cold display of service to you. What has happened it unacceptable, and this is not the true standard of Pullman therefore we seek your understanding that this matter will be addressed by the respective Department Head to ensure that there will be no recurrences and necessary action will be taken I am able to comprehend how detrimental this matter is to your confidence however I seek your kind understanding to view this as an isolated case. Mr. Tan, I would also like to extend my apologies for these various factors that could have affected your stay and I hope that these will not deter you from returning to our hotel as we wish to alter the impression that you had from previous stay. Sincerely, Karen Sophia Guest Experience Manager

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