プルマン クアラルンプール シティ センター ホテル アンド レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 4,021 件のレビュー

ベストレートをお約束
プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 1
プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 2
プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 3
プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 4
No 4 Jalan Conlay, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • 真心を込めたきめ細かなおもてなし

  • 好奇心をそそる特別メニューを提供するレストラン

  • 見事な景観を満喫できるテラス

  • ゴールデントライアングル内という好立地、ショッピング街やエンターテインメント施設にも近接

  • 高級ショッピング街や観光名所にも近くて便利

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

プルマン クアラルンプール シティ センター ホテル アンド レジデンス

No 4 Jalan Conlay
50450 クアラルンプール
マレーシア

GPS:3.15013, 101.7145

電話番号
ファックス +60 3-2170 8808

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  4,021 件のレビュー

トリップアドバイザーの評価  4.1/5  643 件のレビュー

2024エクセレンス認証

Disappointed

トリップアドバイザーの評価 4.0/5

dophbd トリップアドバイザー認証口コミ

I am a Diamond member and for the 1st time since I am Diamond and before Platinum, I didn't have specific attention like plate of fruits, cake or chocolate (room 2423). The breakfast baguette wasn't fresh. They bringed a new one still frozen inside! Asking for the cleaning of the room is useless. 5 hours later I had to call the Housekeeping Department. 5:30pm, I had to call to receive the laundry gave the day before which was supposed to be delivered at noon ! Sedap Restaurant (international), 3 choice of red one and it took them 10 minutes to discover that in an Accor group hotel the French one wasn't available. A dinner without wine is sad. With such a poor choice, I understand why we are the only clients. It miss an involved General Manager.

Dear dophbd, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you encountered during your recent stay. Regarding the welcome amenities, our team was unable to deliver them on your arrival day as the Do Not Disturb (DND) sign was activated for your room. However, a fresh set was delivered the following day. We regret that this did not meet your expectations as a loyal Diamond member. We are also truly sorry for the issues you experienced with the breakfast baguette, the limited red wine selection at Sedap Restaurant, and the unavailability of the French wine, which should not happen in an Accor property. Your comments on this matter have been highlighted to our Food & Beverage team for immediate review and correction. Additionally, the delays in room cleaning and the late delivery of your laundry are far from the service standards we aim to provide. We understand how frustrating this must have been, and we apologise for the inconvenience caused by these inconsistencies. Please be assured that your feedback has been shared with all relevant departments for urgent improvement. We appreciate your loyalty as a Diamond member, and we hope to restore your confidence in us during your next stay. Kind regards, Devi.C Guest Experience

BEST DRINK THANK YOU

トリップアドバイザーの評価 5.0/5

Getaway68179072427 トリップアドバイザー認証口コミ

Anjacy has shown top tier service with her bar-tendering skills. Her exclusive apple sour recipe is just so good. THANK YOU ANJACY

Dear Getaway68179072427, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the drink and that Anjaly impressed you with her top-tier bartending skills. She will be thrilled to know that her special apple sour recipe made such a great impression. Your appreciation truly motivates our team. We look forward to welcoming you back for more exceptional experiences at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Great hospitality

トリップアドバイザーの評価 5.0/5

Shaoye トリップアドバイザー認証口コミ

Great hospitality and prompt service when requested. Special thanks to the attentive team (Teressa, Adam and other staff that I cannot remember, sorry) in club lounge, The food and beverage selection is extensive and the environment is cosy for relaxation.

Dear Shaoye, Thank you for your wonderful review. We are delighted to hear that you enjoyed our hospitality and experienced service from the heart throughout your stay. Your kind words for our Club Lounge team , especially Teressa, Adam, and the rest of the team are truly appreciated, and we will be sure to share your compliments with them. We are also pleased that you found the food and beverage selection to be impressive and the ambience of the Club Lounge to be cosy Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Kind regards, Devi.C Guest Experience

Nice stay

トリップアドバイザーの評価 5.0/5

RendiR91 トリップアドバイザー認証口コミ

Satisfying. We had nice stay for 2 nights here. Good accessibility to activity spots and shopping malls. Will stay here again in the future. Good service by Mr Amerul.

Dear RendiR91, Thank you for sharing your wonderful feedback. We are delighted to hear that you had a satisfying stay with us and enjoyed the convenient location. It is also a pleasure to know that Mr. Amerul provided excellent service during your stay and we will be sure to share your kind words with him. We truly appreciate your intention to stay with us again and look forward to welcoming you back for another pleasant experience in the future. Kind regards, Devi.C Guest Experience

Very disappointed with the service

トリップアドバイザーの評価 1.0/5

ayuna h トリップアドバイザー認証口コミ

This not my first time in the hotel i know the hotel quite well. Just fyi i am diamond memeber in accor So i am writing this to express how disappointed i am with my last visit (this week) I checked in on the 12am monday morning, it was heavy rain. I got suoer noisy room becasue i can hear the sound the rain going to the pipe Went engineer come ti check the room he told me this is common problem for some rooms in the hotel , so they are fully aware that some room is noisy like this Surprised that as a diamond member they give me such a room,j requested ti get a new room and settle down at 1pm Today, my last day i woke up late. I suppsoed to leave at 7:30 but i woke up at 7:30 I call executive lounge to ask two things 1. Help to prepare the invoice as i have paid the total amount already the can just print the invoice 2. Help to prepare coffe to go with 1-2 bread They rejected all request ask me to calm down to settle my self And cannot provide the coffee and bread , she informed the lounge is open from 6 i supposed to come earlier !!!! I am regular traveler, and in many hotels monthly l. With out without my accord status the staff will tru their best to help some urgent condition. Can check in the cctv everyday i got coffee to go, and why this time cannot? I am going to factory in a klang with difficult access to get a food and thats why i specifically asked that, they have granola bar in the lounge they could have provide me that one and be more help full Its a very very disappointing treatment from them Thank you Ayuna

Dear ayuna h, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your recent stay fell far below the standards you have come to expect, especially as one of our valued Accor Diamond members. We truly appreciate your loyalty and patronage, and it is very disappointing to know that we did not deliver the level of comfort and service you are accustomed to when staying with us. Please accept our sincere apologies for the room condition upon your arrival. We will certainly ensure a quiter room be assigned for your future visits with us. and we are truly sorry for the inconvenience and the late hour at which you were finally able to settle into a new room. We also sincerely apologize for the experience you faced on your last morning. Your request for assistance with the invoice and for a takeaway coffee and bread should have been handled with care and urgency. It appears there was a miscommunication regarding the type of breakfast you required, and the team member did not clarify your needs appropriately. This resulted in an outcome that was inconsistent with the service you have received during your previous stays with us and with the service we strive to provide to all our guests. Please be assured that we have addressed your feedback with the relevant teams to ensure they are better aligned, especially in handling urgent requests and in caring for our loyal members with the more service flexibility. Once again, we sincerely apologize for the inconvenience caused throughout your stay and the disappointment you experienced. We hope to have the opportunity to restore your confidence in us during your next visit to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience Kind regards, Devi.C Guest Experience

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,835 件のレビュー 9.6/10 ロケーション
  • 3,319 件のレビュー 7.2/10 客室
  • 3,294 件のレビュー 7.8/10 サービス
  • 121 件のレビュー 4.9/10 インターネット
  • 1,346 件のレビュー 7.7/10 朝食
  • 1,301 件のレビュー 6.9/10 清潔さ
  • 975 件のレビュー 6.6/10 設備

Powered by Trustyou

周辺の他の施設

クアラルンプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。