プルマン クアラルンプール シティ センター ホテル アンド レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,884 件のレビュー

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No 4 Jalan Conlay, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • 真心を込めたきめ細かなおもてなし

  • 好奇心をそそる特別メニューを提供するレストラン

  • 見事な景観を満喫できるテラス

  • ゴールデントライアングル内という好立地、ショッピング街やエンターテインメント施設にも近接

  • 高級ショッピング街や観光名所にも近くて便利

当ホテルの客室

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客室 1

ホテル所在地

プルマン クアラルンプール シティ センター ホテル アンド レジデンス

No 4 Jalan Conlay
50450 クアラルンプール
マレーシア

GPS:3.15013, 101.7145

電話番号
ファックス +60 3-2170 8808

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,884 件のレビュー

お客さまの声 3.0/5

Masashi D. ファミリー - 確認済みレビュー すべて

Dear Masashi D., Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, the environment, room cleanliness, and breakfast experience. It is also encouraging to know that your overall stay was a good one. However, we sincerely appreciate your comments regarding the bottled water arrangement in the residence building, payment clarity, and the difficulties you experienced in confirming your reservation through ALL. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams for review and improvement, as we continue to work on enhancing both our guest communication and operational processes. We have also noted your comment regarding the bed-making service on the third day and will address this with our housekeeping team to ensure consistency in service standards. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for an even smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

お客さまの声 2.0/5

Yoshihiko S. ご友人 - 確認済みレビュー すべて

Daer Yoshihiko S., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the cleanliness of our hotel, the quality of our breakfast, the quiet atmosphere at night, and the ambience of our bar. It is always encouraging to hear that these aspects contributed positively to your stay. However, we sincerely apologize for your experience during check-out. What you described regarding queue handling is not aligned with our standard service procedures, and we understand how frustrating this must have been. Your comments have been shared with the Front Office team for immediate review and reinforcement of proper queue management to ensure guests are served in a fair and orderly manner. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

お客さまの声 4.5/5

Masanobu I. ご友人 - 確認済みレビュー すべて

Dear Masanobu I., Thank you for sharing your feedback with us. We are delighted to hear that you had a comfortable stay, were very satisfied with our team’s hospitality, and enjoyed a good night’s sleep on our bed. We sincerely apologize that pajamas were not provided during your stay. Kindly note that, at present, we offer bathrobes in our rooms rather than pajamas. Nevertheless, we truly appreciate your suggestion as we continue to enhance our guest experience. Thank you once again for your valuable comments. We look forward to welcoming you back for another pleasant stay. Kind regards, Devi.C Guest Experience

お客さまの声 4.0/5

Yuichi G. ファミリー - 確認済みレビュー すべて

Dear Yuichi G., Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you and your family enjoyed the spacious family apartment, especially the children’s facilities and overall comfort. It is also wonderful to hear your positive comments on our à la carte breakfast offerings, and we are glad that dishes such as the salmon and avocado baguette, shrimp and avocado baguette, and curry with naan were to your satisfaction. We are particularly pleased that our team member at the lobby was helpful in assisting you with your lost item query, and your kind recognition will be shared with the team. However, we sincerely apologise for the shortcomings you experienced during your stay. The lack of housekeeping service, inconvenience in obtaining fresh towels, and the manner in which the request was handled do not reflect the level of service we strive to provide. Please be assured that this will be reviewed with our Housekeeping team for immediate improvement in both service consistency and guest interaction. We also regret that we were unable to acknowledge your family member’s birthday during your stay. Umfortunately we did not have any prior information on a birthday celebration. Had we known, we would have certainly made it a memorable occasion with balloons and cake. Your feedback regarding the bathroom design and water leakage issue has been noted and will be shared with our maintenance team for further review and corrective action. Thank you once again for your valuable comments. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable experience in the future. Kind regards, Devi.C Guest Experience

お客さまの声 4.5/5

Masanori Y. ビジネス - 確認済みレビュー すべて

Dear Masanori Y., Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location, clean environment, and the warm hospitality provided by our team. It is especially wonderful to know that our team, including the receptionist who assisted you during check-in, helped make your stay comfortable and smooth. Your kind words will certainly be shared with the front office team. We truly appreciate your support and look forward to welcoming you back for another pleasant stay. Kind rfegards, Devi.C Guest Experience

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