プルマン クアラルンプール シティ センター ホテル アンド レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,950 件のレビュー

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  • 真心を込めたきめ細かなおもてなし

  • 好奇心をそそる特別メニューを提供するレストラン

  • 見事な景観を満喫できるテラス

  • ゴールデントライアングル内という好立地、ショッピング街やエンターテインメント施設にも近接

  • 高級ショッピング街や観光名所にも近くて便利

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ホテル所在地

プルマン クアラルンプール シティ センター ホテル アンド レジデンス

No 4 Jalan Conlay
50450 クアラルンプール
マレーシア

GPS:3.15013, 101.7145

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,950 件のレビュー

トリップアドバイザーの評価  4.0/5  475 件のレビュー

2023エクセレンス認証

立地は良い

お客さまの声 3.0/5

ヤ. ファミリー - 確認済みレビュー すべて

立地は良く、対面には高級モールが有り買い物には便利 ホテルのサービスは普通 中国人客も多いが中国語を喋れるスタッフが居ない 部屋は悪くないが、窓から見えるのは前のアパートで景観が悪い

A Splendid Stay at Pullman Kuala Lumpur City Center

トリップアドバイザーの評価 5.0/5

Sunardi_song トリップアドバイザー認証口コミ

My recent stay at Pullman Kuala Lumpur City Centre was nothing short of splendid. The rooms offered all the luxurious amenities expected of a 5-star hotel: clean, spacious, and well-equipped, complete with a relaxing bathtub in the bathroom. The service was exceptional, despite only two check-in counters in operation. However, the alternative counter next to the concierge was a lifesaver, manned by a courteous gentleman who shared his local knowledge with enthusiasm. Special mention must be made of the Les Clefs d'Or concierge team, who generously shared insights into local transportation and attractions. The gym, though showing signs of aging, had functioning equipment. The treadmill easily accommodated a 10km run without any glitches, and the weight lifting equipment proved sufficient for a satisfying workout. The hotel's location in the heart of Kuala Lumpur's bustling Golden Triangle is unbeatable. With easy access to public transportation and attractions like the Petronas Twin Towers and KLCC within walking distance, Pullman KLCC truly offers the best of the city at your doorstep. Overall, my experience at Pullman Kuala Lumpur City Centre was outstanding, thanks to its impeccable service, comfortable amenities, and prime location. I highly recommend it for both business and leisure travelers seeking a memorable stay in Kuala Lumpur.

Fake extra bed included.

トリップアドバイザーの評価 2.0/5

LisaSimpsonJakarta ファミリー - トリップアドバイザー認証口コミ

We stay at an executive suite because we come with children, the website says children gets an extra bed for this room. But it was a false advertising as although the website state this, the reception + manager insist that jt was chargable. Funny enough, everything on the list is included EXCEPT for the extra bed for the child. Be careful.

Utterly Disappointing Service & Stay for a 5-Star Hotel

トリップアドバイザーの評価 2.0/5

Sightsee26193994245 Couples - トリップアドバイザー認証口コミ

Checked in on the night of 5th Feb and was there for 2 nights . During check in , I told the concierge person that it was my Husband’s birthday on 6th Feb so it’ll be greatly appreciated if they could do something for us . He assured that he’ll send something to my room but guess what , until the day of checkout , nothing reached us . Best part is the booking was done by my Husband so he did give his IC to check in so it could be easily verified if what I said was true . We took breakfast for 2 pax the next day on 6th Feb and went down at 9:30am . Their Chinese Chef De Cuisine was at the french toast live station but trust me , he donned this black face early in the morning with no greeting or whatsoever . So we actually totally didn’t go to that station cos of his “welcoming” attitude . Their egg station was attended to by 2 Malay staff - one lady with headscarf and a male who didn’t have any name tag on . I requested the lady for 2 omelettes - one well done and another normally done . She nodded and start making one . My husband very respectfully told her to flip the egg on both sides (cos trust me not everyone understands what well done is so my husband wanted to inform beforehand) . She very rudely answered that she wasn’t doing ours first but another guest’s . The male staff whispered to the lady (both ended up giggling) and asked what our order was again . Aft repeating to him , he started making the egg but with utter black face . Both of them made us feel like we were there for free food , giving us soo much of attitude for no reason . Well this kinda attitude isn’t acceptable at a 5-star hotel buffet ! Some of the food like fruits and yogurt were already removed / finished at 10:15am but it wasn’t replenished until we had to ask the service staff to replenish . But kudos to the service staff (didn’t get his name my bad) for serving us the plate of passion fruit we requested to our table. When I checked out , I told the concierge person about the promise by their staff and all he did was “oh I’m soo sorry about that” that’s all . Can’t fathom that this is the standard of a 5-Star hotel where their service recovery is zero ! I’ve started at Pullman Singapore and their service was top notch gotta give it to them . The room was very dated but bed and pillows were comfy so I didn’t mind the old furnishings but certainly needs a revamp soon . Overall , disappointing stay I’d say thanks to the staffs.

チェックン時の保証金に関して

お客さまの声 3.0/5

N. ビジネス - 確認済みレビュー すべて

チェックイン時に、依頼があったので400リンギットの保証金をクレジットカードで対応しました。世界共通のホテル方針と思われるため、問題ないのです。但し、後から確認した話ですが、同じ条件で宿泊した他の者からは、チェックイン時の保証金がなかったので非常に不快に感じました。全員が同じ対応であれば何の疑問もありませんでしたが、レストラン、バー、宴会場、もちろん客室も非常に快適に滞在したので、 その部分のみ非常に残念です。

Dear N., Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience. We are required to hold a deposit amount from all guests who check to to our property. Your company bookings did not require a deposit to be taken. We truly apologize for the inconvenience caused by this .This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

との提携 TripAdvisor

その他のウェブユーザーの評価

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