プルマン クアラルンプール シティ センター ホテル アンド レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,867 件のレビュー

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プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 2
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プルマン クアラルンプール シティ センター ホテル アンド レジデンス - Image 4
No 4 Jalan Conlay, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • 真心を込めたきめ細かなおもてなし

  • 好奇心をそそる特別メニューを提供するレストラン

  • 見事な景観を満喫できるテラス

  • ゴールデントライアングル内という好立地、ショッピング街やエンターテインメント施設にも近接

  • 高級ショッピング街や観光名所にも近くて便利

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

プルマン クアラルンプール シティ センター ホテル アンド レジデンス

No 4 Jalan Conlay
50450 クアラルンプール
マレーシア

GPS:3.15013, 101.7145

電話番号
ファックス +60 3-2170 8808

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,867 件のレビュー

お客さまの声 4.5/5

Kenta K. ファミリー - 確認済みレビュー すべて

Dear Kenta K., Thank you for your lovely feedback. We are delighted to know that your family enjoyed the room and our fantastic location, and that you had a smooth reservation experience. We sincerely apologize for any confusion regarding our room cleaning procedures during your stay. We understand that clear information about housekeeping arrangements is important, especially when staying for several nights. Your feedback is important, and we will review how these arrangements are communicated to ensure they are clearer and more convenient for our guests.Please do not hesitate to contact our Operator for enquiries for future visits with us. We truly appreciate your kind intention to stay with us again and look forward to welcoming you and your family back to Pullman KLCC. Kind regards, Devi.C Guest Experience

お客さまの声 2.0/5

Takashi H. ファミリー - 確認済みレビュー すべて

Dear Takashi H., We sincerely apologise for the lack of assistance you experienced during your departure, especially while travelling with your two-year-old child. We understand how challenging it can be to manage luggage and a stroller on the stairs, and our team should have been more attentive and proactive in offering help. Your feedback has been shared with our Concierge and Front Office teams to reinforce the importance of anticipating guests’ needs and providing assistance, particularly to families with young children. Thank you for bringing this to our attention, and we hope to have the opportunity to provide your family with a much more caring and comfortable experience in the future. Kind regards, Devi.C Guest Experience

お客さまの声 4.0/5

Hitoshi U. カップル - 確認済みレビュー すべて

Dear Hitoshi U., Thank you for choosing Pullman KLCC Hotel & Residences for your first stay and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed the spacious room and found the bathroom comfortable. It is also wonderful to know that our breakfast selection, especially the freshly baked croissants and our prawn mee, made such a positive impression on you. However, we are sorry to learn that the view from your room and the proximity to the adjacent building affected your privacy and overall experience. We understand your concerns and regret that this detracted from an otherwise enjoyable stay. For your next visit, we would be pleased to assist in arranging a room with a different orientation, subject to availability, to provide a more comfortable experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Devi.C Guest Experience

お客さまの声 3.0/5

Masashi D. ファミリー - 確認済みレビュー すべて

Dear Masashi D., Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, the environment, room cleanliness, and breakfast experience. It is also encouraging to know that your overall stay was a good one. However, we sincerely appreciate your comments regarding the bottled water arrangement in the residence building, payment clarity, and the difficulties you experienced in confirming your reservation through ALL. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams for review and improvement, as we continue to work on enhancing both our guest communication and operational processes. We have also noted your comment regarding the bed-making service on the third day and will address this with our housekeeping team to ensure consistency in service standards. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for an even smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

お客さまの声 2.0/5

Yoshihiko S. ご友人 - 確認済みレビュー すべて

Daer Yoshihiko S., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the cleanliness of our hotel, the quality of our breakfast, the quiet atmosphere at night, and the ambience of our bar. It is always encouraging to hear that these aspects contributed positively to your stay. However, we sincerely apologize for your experience during check-out. What you described regarding queue handling is not aligned with our standard service procedures, and we understand how frustrating this must have been. Your comments have been shared with the Front Office team for immediate review and reinforcement of proper queue management to ensure guests are served in a fair and orderly manner. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a smoother and more seamless experience in the future. Kind regards, Devi.C Guest Experience

その他のウェブユーザーの評価

  • 2,529 件のレビュー 9.6/10 ロケーション
  • 2,942 件のレビュー 7.3/10 客室
  • 3,423 件のレビュー 8.1/10 サービス
  • 47 件のレビュー 6.9/10 インターネット
  • 1,211 件のレビュー 6.9/10 清潔さ
  • 1,172 件のレビュー 8.2/10 朝食
  • 924 件のレビュー 6.6/10 設備
  • 5 件のレビュー 10/10 ビーチ

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