ノボテル クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,427 件のレビュー

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2 Jalan Kia Peng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • パビリオン クアラルンプールやクアラルンプール コンベンションセンターまでは、リンクブリッジを利用して徒歩5分圏内です。

  • 地下2階にはMPV、SUV、4WDなどの大型車専用駐車場をご用意しております。

  • Touch N Go、Visa、MasterCard、Amex、UnionPay、MyDebitに対応したキャッシュレス駐車場をご利用いただけます。

  • ご宿泊のお客様は、1 日 5 リンギットの特別駐車料金でご利用いただけます。

  • 外国からお越しのお客さまには、1室1泊あたり10リンギットの観光税が適用されます（ホテルでお支払いください）。

当ホテルの客室

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ホテル所在地

ノボテル クアラルンプール シティ センター

2 Jalan Kia Peng
50450 クアラルンプール
マレーシア

GPS:3.151229, 101.71252

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Food Exchange

1階のFood Exchangeでは、最新のフュージョン料理で究極の満足を体験していただけます。一休みして充電し、アラカルトのお食事メニューからおいしいお料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,427 件のレビュー

トリップアドバイザーの評価  3.7/5  4,736 件のレビュー

お客さまの声 4.0/5

Imazu S. ビジネス - 確認済みレビュー すべて

とても満足

Dear Imazu S., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Great location and value

トリップアドバイザーの評価 5.0/5

Amanda E トリップアドバイザー認証口コミ

We stayed at the Novotel for 9 nights and enjoyed our stay. I had read quite a few negative reviews so wasn’t sure what to expect but we were very happy with the room, the service, the cleanliness, the facilities, the food and the location. We look forward to staying again soon.

Dear AmandeE71, Thank you for taking the time to share your lovely review. We are delighted to hear that you enjoyed your 9-night stay with us and that our room comfort, service, cleanliness, facilities, food, and central location met your expectations. Your kind words truly mean a lot to our team and motivate us to continue delivering a pleasant experience for our guests. We look forward to welcoming you back again very soon at Novotel Kuala Lumpur City Centre. Sincerely Angelia Ku General Manager

Somewhat Happy Ending to a Comedy of Errors

トリップアドバイザーの評価 2.0/5

Tommy K トリップアドバイザー認証口コミ

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Dear kommytoh, Thank you for sharing your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience you experienced, particularly regarding your early check-in and the delay with your laundry. We understand how frustrating these situations must have been and regret that our service fell short of your expectations. Please know that your feedback has been shared with our team, and we are taking steps to review and improve our processes to ensure such issues are addressed more effectively in the future. We truly appreciate your kind words about our staff, and we will continue to focus on creating a more seamless and hospitable experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we strive for. Sincerely Angelia Ku General Manager

お客さまの声 4.0/5

Tomohiro M. ファミリー - 確認済みレビュー すべて

お部屋が清潔かつ、浄水器が大変有り難い。 プールがもう少し広ければもっと良かったのと、朝食のおかずの種類を増やして欲しい。

Dear Tomohiro M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team about the breakfast selections. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

お客さまの声 4.5/5

Makoto K. ビジネス - 確認済みレビュー すべて

部屋は清潔でベットは寝心地よく快適でした。レセプションの対応も良かったです。

Dear Makoto K., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,752 件のレビュー 9.5/10 ロケーション
  • 2,296 件のレビュー 7.7/10 客室
  • 2,396 件のレビュー 8.5/10 サービス
  • 51 件のレビュー 7.2/10 インターネット
  • 1,184 件のレビュー 8.3/10 清潔さ
  • 979 件のレビュー 5.7/10 快適さ
  • 915 件のレビュー 6.9/10 朝食
  • 179 件のレビュー 5.5/10 プール

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周辺の他の施設

クアラルンプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。