ノボテル クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,355 件のレビュー

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2 Jalan Kia Peng, 50450 クアラルンプール, マレーシア

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ホテルのその他の情報

  • パビリオン クアラルンプールやクアラルンプール コンベンションセンターまでは、リンクブリッジを利用して徒歩5分圏内です。

  • 地下2階にはMPV、SUV、4WDなどの大型車専用駐車場をご用意しております。

  • Touch N Go、Visa、MasterCard、Amex、UnionPay、MyDebitに対応したキャッシュレス駐車場をご利用いただけます。

  • ご宿泊のお客様は、1 日 5 リンギットの特別駐車料金でご利用いただけます。

  • 外国からお越しのお客さまには、1室1泊あたり10リンギットの観光税が適用されます（ホテルでお支払いください）。

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ホテル所在地

ノボテル クアラルンプール シティ センター

2 Jalan Kia Peng
50450 クアラルンプール
マレーシア

GPS:3.151229, 101.71252

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Food Exchange

1階のFood Exchangeでは、最新のフュージョン料理で究極の満足を体験していただけます。一休みして充電し、アラカルトのお食事メニューからおいしいお料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,355 件のレビュー

トリップアドバイザーの評価  3.7/5  4,735 件のレビュー

Somewhat Happy Ending to a Comedy of Errors

トリップアドバイザーの評価 2.0/5

Tommy K トリップアドバイザー認証口コミ

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

お客さまの声 4.0/5

Tomohiro M. ファミリー - 確認済みレビュー すべて

お部屋が清潔かつ、浄水器が大変有り難い。 プールがもう少し広ければもっと良かったのと、朝食のおかずの種類を増やして欲しい。

Dear Tomohiro M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team about the breakfast selections. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

お客さまの声 4.5/5

Makoto K. ビジネス - 確認済みレビュー すべて

部屋は清潔でベットは寝心地よく快適でした。レセプションの対応も良かったです。

Dear Makoto K., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Premium breakfast experience at the Premier Lounge

トリップアドバイザーの評価 5.0/5

CheongKamHoe トリップアドバイザー認証口コミ

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

お客さまの声 3.5/5

Toshiyuki K. ビジネス - 確認済みレビュー すべて

Late Check Outが18時まで。深夜便であったためもう少し遅いCheck Outが出来たら尚良い。

Dear Toshiyuki K., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found the rooms spacious and clean. Regarding your late check-out request, we truly understand your situation. Kindly note that 6.00 PM is the maximum extension we are able to offer, and any check-out beyond this time would require a full-day room charge. We appreciate your understanding on this matter. We also sincerely apologise for the inconvenience caused by the unnecessary linen and towel changes during your stay. This was not aligned with our sustainability efforts, and we will be re-briefing our housekeeping team to ensure proper adherence moving forward. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back for an even better experience. Sincerely Angelia Ku General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,757 件のレビュー 9.6/10 ロケーション
  • 2,294 件のレビュー 7.7/10 客室
  • 2,396 件のレビュー 8.4/10 サービス
  • 51 件のレビュー 7.2/10 インターネット
  • 1,188 件のレビュー 8.3/10 清潔さ
  • 975 件のレビュー 5.7/10 快適さ
  • 920 件のレビュー 6.9/10 朝食
  • 178 件のレビュー 5.5/10 プール

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周辺の他の施設

クアラルンプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。