Catatan tamu Avis (Peringkat ALL) 4.7/5 386 ulasan
Mercure Sydney Rouse Hill
Cnr of Commercial Road
2155 ROUSE HILL
Akses: 400 m / 0.25 mi 5 min walk
Akses: 5.8 km / 3.6 mi 15 min walk / 8 min drive
Check-in dari - Check out sampai
A modern food and bar precinct offering quality casual dining and entertainment.
Ulasan tamu kami
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Great Place To Stay
Catatan Tripadvisor 5.0/5
davidwillis63 Solo travel - Ulasan TripAdvisor tersertifikasi
I'm a regular guest at the Mercure Rouse Hill, and always have an enjoyable stay. All the staff from the front reception to the ladies who service the room, always make me welcome. The addition of the restaurant to enjoy breakfast or a meal is a positive addition. The rooms are comfortable and well appointed. I would highly recommend this hotel as a great place to stay.
Dear davidwillis63, Thank you for your kind words, as always, for our team and hotel. We are delighted that you have chosen our hotel as your home away from home whenever you visit the area. We do hope to see you soon, and send you best wishes for the new year. With Best Regards, Rezz A Guest Experience Manager
No room service.
Catatan Tripadvisor 1.0/5
rtjia1 Keluarga - Ulasan TripAdvisor tersertifikasi
Stayed in 2 rooms for 3 nights (24 Dec to 27 Dec, Reservation number: LVNLBMLM), and no room service whatsover for all 3 nights (beds not made, towels not changed). What a shocker! Upon contacting the hotel after the stay we were told we had to request room service each day we want it. Where in the world would you stay in a hotel with no room service?!
Dear rtjia1, Thank you for your time in reviewing our hotel. While we have only received positive feedback, empathy, and understanding from the majority of our guests that stayed over the holiday season, I am dismayed to read that the limited housekeeping affected your friend's stay so negatively that you had to create a TripAdvisor account and pen a review even though you had not stayed. Due to staff shortages and the fact that the hospitality industry is still in the process of rebuilding their teams after the pandemic, we were unable to service every room in the hotel. This is communicated via signage in all public areas, elevators, and even verbally to our guests checking in. As listed on all signage, we at the reception desk are on hand to assist with any requests. Should anyone from your party brought this to our attention during the 3 night stay, we would have certainly assisted - where we are able to - in providing fresh linen, towels and amenities. Unfortunately, neither you nor your party provided us with the opportunity to do so. While we apologise for not being able to service your room, I would like to publicly appreciate our team's efforts in sacrificing time away from family and loved ones to serve our guests this holiday season. We seek understanding from all our guests for what we are unable to do, however, when given the opportunity to assist - we will always find a solution for our guests. We wish you a wonderful New Year and our best wishes for the coming year. With Kind Regards, Rezz A Guest Experience Manager
Catatan Tripadvisor 5.0/5
61Maddie Friends getaway - Ulasan TripAdvisor tersertifikasi
Signed in on Friday 11 November for 3 night stay as my son was getting married. We had a lovely dinner & breakfast then I was driven off to make up & hairdressers. Soon the wedding came that afternoon & it was held at Fagan Park, way out north. I was thankful for the tissues that where supplied by someone & next minute they where married & off they went to sign the register. Back at the Mercure hotel, Rouse Hill when we decided to leave soon after the brides parents, we slowly came home to the hotel & decided to have a bottle of semi sauv blanc wine with 3 glasses to our room. It was about 8.30pm as we slowly sipped our wine, occasionally filling it with ice but soon it was finished & I went to my room & hit the sack. The next day I rang my friends & then the breakfast area but no answer! So I quickly fixed myself up & gave my friends another call & yes they answered! So we soon met & had a late breakfast which we talked about the wedding & how it was nice that I invited them, as my late husband would have enjoyed the decision of this couple! In returning back to our room, my friends where given extra time to pack but that soon came & soon they where driving home. I met my daughter with her young son along with the new married couple to have a nice dinner. But things went from bad to rotten & we left as the young asian waiter has no manners, to my family being served, the drinks ending up in everyone’s meal, to us walking out & my son asking me to make sure I stay here! Was out of their sight & the receptionist said they have gone, so I took a deep breath & headed back over to speak to the senior in charge! I did & even had proof to show him as know one had even come to clean up the dripping mess, through 5 plates of food & onto the floor! The senior in charge was shocked & couldn’t believe the mess & I was polite & said, the new couple have paid for the meaI & now its full of our drink, so they have gone home! After apologising he made the staff start to clean up & he handed me the notes of the meal! I said thank you & went straight back to the Mercure Hotel, Rouse Hill. The next morning I went to reception & explained what happened at the restaurant & I would like a coffee. Polite Ress & Shraddha said one would walk with me, so I made it to a chair & table & soon had a coffee with bacon & egg to follow. I said thank you to Ress & again to Ress & Shraddha when I walked back. I finished packing my bag pulled it out & handed my card in & paid what I owed & waited for a taxi. It was very nice of Shraddha to even bring me a small paper cup of water but I needed it, then soon my taxi arrived & drove me into town.
Hello Carolyn, Thank you for your kind words for our team. Shraddha and I are most flattered by your kind words, and certainly are thrilled to have left such a positive impact for your stay. I am sorry for your experience at the Fiddler, and have brought this to their attention, so they may better review their service offering. I do hope your journey back home has been pleasant, and certainly hope to welcome you back to the hotel soon. With Best Regards, Rezz A Guest Experience Manager
Catatan Tripadvisor 5.0/5
Tammycampbell71 Couples - Ulasan TripAdvisor tersertifikasi
Love it and we will be back again and it was for our anniversary the breakfast was good and the food was good room was nice and cozy bed was comfy car park is big friendly staff would let all my friends about the place
Dear Tammycampbell71, Thank you for your lovely review. I am glad to read such kind words and praise for our hotel. I am happy to hear you found the beds comfortable, rooms cozy and the staff a delight to interact with. Do let us know when you're back, we look forward to welcoming you and your friends to our little hotel in suburbia. Safe travels, and hope to see you soon. With Kind Regards, Rezz A Guest Experience Manager
Fantastic Venue Brilliant Staff
Catatan Tripadvisor 5.0/5
craigsR1913AD Bisnis - Ulasan TripAdvisor tersertifikasi
Hotel is in a great location ,the staff are fantastic , Breakfast is well worth the price ,a credit to the Brand.I have stayed on several occasions the rooms are always well presented and the staff are welcoming and respectful, this Hotel is a credit to the brand
Dear craigsR1913AD, Thank you for your lovely review and kind words for our hotel and staff. I am honoured to read that you think very highly of our small hotel in suburbia. I am certain we will welcome you very soon, we wish you safe journeys till the next time we meet. With Best Regards, Rezz A Guest Experience Manager
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price