Peppers The Hills Lodge bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.655 ulasan

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Deskripsi

Keistimewaan hotel

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Akomodasi kami

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Lokasi hotel

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

NOBLES RESTAURANT

Chef Ryan Goetzke telah menciptakan menu yang cocok untuk semua, termasuk santap mewah a la carte serta pilihan yang lebih kasual.

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Peringkat ALL  4.5/5  1.655 ulasan

Peringkat TripAdvisor  4.5/5  672 ulasan

Different - in a good way

Catatan Tripadvisor 5.0/5

PeterG873 Couples - Ulasan TripAdvisor tersertifikasi

Peppers The Hills Lodge Castle Hill as Accor Diamond member. Uber has this listed as a Grand Mercure and I’d say the level here is a bit higher than most Mercure properties I’ve stayed in. It’s on a busy road but our room was almost absolutely silent. Plenty of underground and open air parking. There’s not much around - it’s a long walk to the metro, there’s a half decent Lebanese restaurant about 500m away otherwise there’s a number of buses close by. The in-house restaurant is closed on a Sunday night but there is a room service menu (no Plus discount with that). Checkin was basic, no mention of status. I asked about breakfast and was informed it’s 50% off for Plus members. I said I was diamond and she said it’s free then. Received a room upgrade (thank you), cookies and a small bottle of water in the room with a note. Welcome drinks in the bar. Room was very spacious, bedside power points were at floor level, wifi not that great (our room was at the very end of the corridor) and couldn’t get casting to work. Aircon good, pay tv channels available. Breakfast basic but sufficient. Barista coffee. Nice bar area. There was a laundry room along the corridor. We had almost zero road noise, some rooms do face the road so seek out a pool or garden facing room. Checkout much more friendly with a really engaging lady. I’d stay here again. — at Peppers The Hills Lodge.

Friendly and helpfull staff

Catatan Tripadvisor 5.0/5

HenrySpurling7 Bisnis - Ulasan TripAdvisor tersertifikasi

I work away from home, and I really enjoyed staying at The Hills Lodge. The staff is very friendly and will go out of their way to help you. The facilities are very good and clean. I cannot fault Peppers The Hills Lodge and I have decided to stay here for all my business trips.

Front of House Superstar Darlene

Catatan Tripadvisor 5.0/5

Kerry M Ulasan TripAdvisor tersertifikasi

Was so lovely to be greeted by Darlene at Front of House. She is a ray of sunshine So warm and friendly. Exceptional service. Very genuine person and you can see that she loves what she does with a full heart. Will be back for sure. Lovely surrounds to unwind.

Lovely accommodation with a negative for me

Catatan Tripadvisor 4.0/5

daniellesL6959PI Ulasan TripAdvisor tersertifikasi

I had mixed feelings about leaving a review as even though this hotel is lovely and has many positive aspects I had a negative experience. I’d specifically booked an accessible room (plus left a note about this in my booking) but when it came to checking in I was told they didn’t have an accessible rooms. I was pointed to some stairs and told that’s where my room was. It was only that I said I’d probably fall down the stairs (as I have balance issues) that an accessible room was then sourced. I had to wait however for quite some time for it to be ready. I had had a long drive to get there, had to be at a function in less than two hours and this delay meant I felt flustered and rushed and was late. I’d recommend if booking an accessible room to double check that there is one available. I’d also recommend the room service breakfast booking form be left on the desk with the other hotel information. It was on a low shelf with the tea and coffee facilities so I didn’t see it. The hotel is however very pleasant and the rooms are nicely furnished and very clean. The buffet breakfast is good too with “barista” coffee available. For most people without accessibility requirements I would recommend.

Thank you for sharing your mixed experience at our hotel. We apologize sincerely for the mistake with your accessible room booking and the subsequent delay. We understand how frustrating and stressful this must have been, especially given your time constraints. We appreciate your feedback on how we can improve our processes, including double-checking accessible room availability and making our room service breakfast booking form more easily accessible. On a positive note, we're glad you enjoyed our hotel's ambiance, rooms, and buffet breakfast. We appreciate your recommendation for guests without accessibility requirements. Once again, we apologize for the issues you faced and appreciate your constructive feedback.

Great stay

Catatan Tripadvisor 5.0/5

Reece P Ulasan TripAdvisor tersertifikasi

Very good, staff very nice and efficient. 100% would stay again. Rooms very clean and spacious. Food was good, breakfast and dinner was amazing. Function room was good very clean and staff was very friendly and helped out with anything that we needed

Thanks for the kind feedback, we hope to welcome you back to The Lodge soon.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 232 ulasan 9.1/10 Lokasi
  • 788 ulasan 8.5/10 Kamar
  • 817 ulasan 8.9/10 Pelayanan
  • 25 ulasan 2.6/10 Internet
  • 394 ulasan 8.8/10 Kenyamanan
  • 327 ulasan 7.2/10 Makanan
  • 321 ulasan 8.6/10 Kebersihan
  • 236 ulasan 7.7/10 Fasilitas

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