伊斯坦布尔里克斯酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 883 评论

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Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu, 34440 伊斯坦布尔, 土耳其

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伊斯坦布尔里克斯酒店

Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu
34440 伊斯坦布尔
土耳其

GPS:41.033374, 28.97497

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  • 穿梭巴士
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  • 无限网络
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ALL 评级  4.6/5  883 评论

TripAdvisor 评级  4.5/5  2,587 评论

卓越奖 2023

You had better watch out

Tripadvisor 评级 3.0/5

Douglas M 经 TripAdvisor 认证的评论

This is quite a good hotel BUT watch out We booked via Bookings.com, when we arrived we were early and had to wait a while then we were shown to our room. All was going well until I tried to watch the news on the TV. The TV didn't work, three times a technician came to the room but ten minutes latter it would stop working so the next day they changed our room. When we checked out they charged us 1250L or 38 euros for 7 capsules of coffee used in the room. I obviously didn't read the small print. I asked how many capsules of coffee were they paid each month, about 130 (700 euro)

the pearl of Istanbul

Tripadvisor 评级 5.0/5

Culture26055359900 经 TripAdvisor 认证的评论

everything was good. staff was corporated and friendly. Food quality and service were very good. the lobby ambiance is very nice. concierge service and front desk was fantastic. especially Nuri the head concierge and Emre from front desk are very talented

Best location of Istanbul

Tripadvisor 评级 5.0/5

Vishwaraj P 经 TripAdvisor 认证的评论

In the heart of Istanbul we have been at Rixos Pera and we left very satisfied thanks to Emre . Amazing hospitality by great staff and that’s why we will come back with pleasure. Highly recommended hotel. Special thanks to everyone one especially front desk team . And amazing Concierge of Istanbul Mr Nuri !!

Best hotel best Personel

Tripadvisor 评级 5.0/5

Sadija P 经 TripAdvisor 认证的评论

All is giod. We haf best experience ever. Service, personel, breakfast all was fine. Soecial thanks to Esmanur, and others. And soecisl thanks to Lale, thank u guys you are the best. We will come backkk❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🤗 😘😘😘

Extremely Disappointing Experience – Definitely Not 5-Star Quality

Tripadvisor 评级 1.0/5

hypnose_boy Couples - 经 TripAdvisor 认证的评论

We had a thoroughly unpleasant stay at this hotel and cannot recommend it. First Room: The air conditioning was so loud that we couldn't sleep, and to make matters worse, the traffic outside was unbearable. Cars were honking non-stop morning and evening, making it impossible to rest. We requested a room change, but the staff told us the hotel was fully booked, leaving us no choice but to endure a sleepless night. Second Room: After some persistent complaints, they "miraculously" found another room for us. While the AC was quieter, the noise from the back street was even worse. We were subjected to hours of loud prayers, cars, people shouting, and even singing and screaming in the middle of the night. I recorded a video as proof to show the staff, but once again, we didn't sleep at all. I went to the reception at 3 a.m. to complain, and finally, the next morning, they offered us a "garden view" room as a last resort because we were on the verge of leaving the hotel. Third Room: This room was quieter, but the AC controller didn’t work, and the bathroom reeked of a strong, foul odour resembling cat urine. At this point, we just gave up. The hotel offered us a "free" dinner at one of their restaurants as an apology, but when we went to order, we were told that only a very limited selection of dishes was available. They should have offered a proper voucher with a specific amount to spend, but instead, we were handed a restricted meal. Frustrated, we decided to leave and dine elsewhere. Breakfast: A complete letdown. The quality and selection were far below what you’d expect from a 5-star hotel. The coffee was undrinkable, the pastries were of poor quality, and the toaster didn’t even work. The only decent part was the egg station, but they didn’t offer alternative milk options. While the staff was friendly, they were inefficient, even when the restaurant was relatively empty in the early morning. Room Quality: Definitely not 5-star. The furniture was old, the bathroom tiles were broken, and the TV channels didn’t work. To our surprise, they even charge $5 for a Nespresso capsule! In most high-end hotels, this is complimentary. Given that we were paying $290 a night, it felt absurd that even basic coffee wasn’t provided. Location: The location is just okay. You have to walk about 15 minutes to reach the tram or metro, and it’s all uphill or downhill. Other Issues: On Friday nights, they host live music in their pub, which is situated between the two hotel buildings. If you’re hoping for an early night, forget it—the noise is overwhelming until midnight. Overall, I truly do not understand how this hotel gets 5-star reviews. At best, it’s a 3 to 4-star property. For the price, you can easily find much better options in Istanbul. Save your money and look elsewhere. P:S: I have sent my honest feedback to Accor expecting them to acknowledge the terrible experience we went through but had no answer.

Dear Guest , Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future. Sincerely, Rixos Pera İstanbul Guest Relations Team

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其他网络用户评价我们的酒店

  • 776 评论 9.3/10 位置
  • 874 评论 7/10 房间
  • 1,194 评论 8.8/10 服务
  • 20 评论 1.7/10 上网
  • 369 评论 8/10 早餐
  • 328 评论 6.2/10 清洁度
  • 303 评论 8.2/10 氛围
  • 205 评论 7.3/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。