Hotel Chadstone Melbourne - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.5/5 4,258 评论

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1341 Dandenong Road, 3148 CHADSTONE, 澳大利亚

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  • 融入时尚元素的美食

  • 国际时尚图书馆

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酒店位置

Hotel Chadstone Melbourne - MGallery Collection

1341 Dandenong Road
3148 CHADSTONE
澳大利亚

GPS:-37.888445, 145.082125

电话
传真 +61 3 9108 3334

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PASTORE

Pastore 可根据您的需求为您提供小盘食物，也可让您充分享受美食诱惑，Scott Pickett 研制的菜单将为您提供具有澳大利亚风味的意大利美食，以木材烹制和手工意面为主要特色。Pastore 热情欢迎您的光临。

我们的客人评论

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ALL 评级  4.5/5  4,258 评论

TripAdvisor 评级  3.8/5  183 评论

A 5-Star Price Tag for 1-Star Competence. They will leave you on the street.

Tripadvisor 评级 2.0/5

KC C 经 TripAdvisor 认证的评论

"If you are considering the Hotel Chadstone for its 'luxury' reputation, save yourself the nightmare and book elsewhere. This establishment is a fraud. On November 11, 2025, I arrived past midnight—exhausted and expecting the room I had guaranteed with my credit card—only to be told they had sold my room to someone else. The management handled this with a level of amateurism that would be embarrassing for a roadside motel, let alone an MGallery property. They 'relegated' me to a subpar, low-quality hotel, then had the absolute gall to make me pay for my own taxi to get there. Because of their logistical incompetence, I didn't get into a bed until the early hours of the morning, causing me to miss my breakfast and ruining the entire following day. The most insulting part? Their 'recovery' attempt. They offered me a 'deluxe upgrade' on a future stay as if that somehow compensates for being stranded at 1:00 AM and treated like an inconvenience. They are still attempting to charge me the original premium rate for a night of stress, displacement, and substandard service. This isn't just a 'mistake'; it is a total failure of integrity. They take your money, fail to provide the service, and then hide behind corporate scripts instead of providing a full refund. Do not trust them with your travel plans. They have zero respect for their guests and even less for the 'luxury' brand they claim to represent. A disgrace to the Accor group."

客户意见评级 2.0/5

Yusang Z. 情侣住宿 - 所有已确认评论

体验很差，前台很多次电话都打不通。酒店提前联系了我询问出行的需求，结果根本没有满足。而且一开始的房间环境的名字都写错了。

客户意见评级 2.5/5

Lie L. 朋友住宿 - 所有已确认评论

位置还不错，穿梭巴士也方便房间设施好。前台服务不好，房间隔音太差，没有按照预定的要求提供合适的房间。

客户意见评级 5.0/5

Jiarui X. 家庭住宿 - 所有已确认评论

很舒服体验很好

Average hotel....needs work on service

Tripadvisor 评级 2.0/5

Phillip Q 经 TripAdvisor 认证的评论

1. Lack of power points in bedroom. Apart from the single power point on either side of the bed, there are no other power points in the bedroom. If you're travelling for work, you can't plug in your charger when working on the table. 2. Water pressure is extremely low in shower. Hard to use a rain shower when it's dribbling water. Handheld wasn't much better for pressure. Temperature also hard to control for shower. Basin and toilet had no issue with water pressure. 3. Extortionate pricing for mini bar. I can't believe Accor still doesn't provide members with free water in rooms. Even the cheapest Marriott group hotels provide members with minimum 2 bottles of water per day. 4. Breakfast was average at best, paid additional for breakfast with room and only ended up going once. If you have a cook there making omelettes, why can't they make proper scrambled eggs instead of the watery baked eggs you are serving? Also, not much diversity on offer for a breakfast buffet. At least barista coffee is included. 5. The whole process of trying to get a late checkout is a lottery. You can't request a late checkout when checking into the hotel, like every other place. I even emailed front desk before arriving to request a late checkout, but they couldn't confirm. Rather, you need to approach the front counter the night before and hope that you might get a late checkout. In my case, I was only able to get a late checkout to 1PM. 6. Housekeeping is also extremely slow. You can never guess what time they will service your room. I left the room for 4 hours in the morning with the "Make up room" light switched on, came back around lunchtime and the room still wasn't serviced. I ended up skipping housekeeping for that day as I needed to work in the room. They left me a card to say room service hours are between 8am to 3:30pm only. I guess they only service the rooms between 1pm to 3:30pm then, unless they pick my room to be serviced last. Some other minor issues like the mobile check-in not working on the App. Chadstone is also quite remote so it was hard to get an Uber at most times. The pricing for this hotel was also spiked during my travel period, definitely not worth paying over $400 per night.

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其他网络用户评价我们的酒店

  • 1,233 评论 9/10 位置
  • 2,104 评论 8.3/10 房间
  • 2,273 评论 8.2/10 服务
  • 16 评论 6.7/10 上网
  • 665 评论 7/10 食物
  • 640 评论 7.7/10 清洁度
  • 634 评论 9.4/10 氛围
  • 582 评论 7.8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。