墨尔本查斯顿酒店 - 美憬阁系列 5 星

之前看到网上一些评论，说房间比较吵，我完全没有遇到这样的问题，住的十分舒适，服务特别好，这才是真正的5星级服务，唯一要说，卫生间的排风在晚上的时候有时候感觉声音有点大。触摸屏开关的光线晚上不能完全关闭，对我来说有一点不舒适，（当然是因为我是习惯全黑环境休息的） 其他都是满分。一定会再回来。 虽让我们家离酒店开车15分钟，但是还是会再回来度假。

Beautiful hotel with a few small downfalls. Checkin is a little slow, we didn’t arrive at peak time either. There wasn’t a staff member always present in the driveway area, so hard to know where to stop/unload/park etc. We did valet for one of our cars, one morning we waited for half an hour for someone to bring our car up, would have been nice to be informed rather than standing out the front with 3 kids. We booked 2 rooms interconnecting, when we checked in, they said we had 2 rooms on the same floor but not connected. I said that wouldn’t suit as we weee a family, they managed to get us interconnecting rooms but it had to be authorised by a manager. When we got to our rooms, one bathroom hadn’t been cleaned properly. The rooms themselves are stunning, comfy beds, lovely day bed chair. The pool area is good, the view is amazing!! it gets very busy, and there aren’t many chairs so we actually had to sit on the floor one visit (it was a long weekend so was very busy!!) Food from room service was good, it arrived quickly, quite expensive so we opted to not utilise this more than once. Housekeeping only cleaned one of our rooms one of the days; we had to call and request them to come back to clean. The location is amazing if you love shopping! So quick and easy to get into chadstone. Despite the downfalls, I would definitely revisit, but wouldn’t do so during peak times like holidays and long weekends!

The Altus Room on the 12th floor is an excellent venue for small corporate or social functions. It offers sweeping views of the suburbs and city skyline. Breakfast function was well catered for with attentive staff adding to the outstanding ambiance of the setting. One big negative is the $40 parking fee for a 90 min event!! I am attending an all day event in the city tomorrow with early bird parking costing just $17 for the whole day. $40 for 90mins in Chadstone is obscene. Note, this isn't valet parking but self parking in the multi level (empty) basement. Hardly a premium space. Will definitely not attend another function at this facility despite the top notch venue; alternatively seek free parking in the shopping centre and walk across if it is a must attend event.

好幾次來墨爾本首選都選擇這間飯店 飯店人員親切有禮 房間是我最滿意的地方，床非常好睡枕頭硬度剛剛好 飯店早餐是唯一我覺得還好的地方 有機會再回來墨爾本我還是會選這間飯店

Stayed here few years ago and it was an average experience. I try to avoid this Hotel if I can. This time we had no choice but to stay here again since our property is undergoing repairs and we live in the area. Upon arrival, there was no porter to be seen to help us with our luggage. Then we went inside to check in and saw the two porters hiding inside chatting away at the belldesk obviously enjoying the air conditioning since it is 35 degrees in Melbourne today. We lined up to check in. There were two receptionist. One of them was serving guest and the other one seemingly ignored us. After waiting 5mins in front of her, one of us asked one another, "shall we go check in" and we then said "well, the reception doesnt seem to be calling us and ignoring us!" The female receptionist must have then heard our conversation and only then looked up, she continued to ignore us, after few mins, she asked how can I help you? Upon checking us in, no smiles/welcoming or anything, she forgot to load our paid parking onto our room key, which we had to line up again at some stage later to load the parking. In fact, all staff that we came across did their job GRUDGINGLY (consistent with other reviews), so if you looking for a Hotel with BASIC service, it is NON-EXISTENT! We dined at Pastore restaurant, the 5 course meal has averave taste, I had tummy ache/diarrhoea, tried calling the Duty Manager, Leight, to cancel our Breakfast, and was greeted by the SAME BEGRUDGING attitude. "Dont care, No can do, it is what it is!" Now we understand where the rest of the staff got this poor, lack-lustre, unethusiastic, unmotivated attitude from - DEFINITELY TOP DOWN!!! Manager and all hotel staff requires retraining or send them elsewhere to work. It is such an UNDERSTATEMENT for this hotel to rate itself 5 star!!! The only 5 star for this hotel are the rates/prices which is extremely high and low value compared to other 5 star Hotels like Langham or Crown Towers Melbourne. I have travelled to 48 countries globally and stayed at various 5 star hotels, Hotel Chadstone ranks 2-3 stars at the most especially when it comes to service and amenities. I DO NOT RECOMMEND STAYING HERE if you can avoid it! PS : Though we do say the Manager in Training at Pastore Restaurant, Brian, did a great job at service recovery when we were treated with the same poor service by one of the waiters @mindourlanguagetravelgroup