墨尔本格林威福利诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,654 评论

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墨尔本格林威福利诺富特酒店 - Image 1
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285 Springvale Road, 3150 格林威福利, 澳大利亚

描述

酒店其他优惠

  • 当前不提供客房服务

  • 配备无线网络、办公区、带媒体中心的 32 英寸电视

  • 7 个多功能活动场所

  • 距车站 2 分钟路程，距市区 35 分钟车程

  • 附近提供多个用餐选择、购物场所、电影院

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酒店位置

墨尔本格林威福利诺富特酒店

285 Springvale Road
3150 格林威福利
澳大利亚

GPS:-37.881154313213116, 145.16462392521382

电话
传真 +61 3 8561 2345

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE BUTCHERS BENCH

在 Butchers Bench 悠闲小酌，从我们的各种葡萄酒、啤酒、烈酒和鸡尾酒中随心选择。还供应小吃菜单上的冷热小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,654 评论

TripAdvisor 评级  4.3/5  1,326 评论

A very good hotel

Tripadvisor 评级 4.0/5

Kum Hoong Y 经 TripAdvisor 认证的评论

A good hotel in terms of location as well as the service from the staff. The moment I went to the counter to check in till the moment I left after checking out, all staff were very friendly and helpful. It really made me felt at home. The hotel is within walking distance to several eateries though major were Asian. The nearby shopping mall offered many shops as well as two supermarkets. Two Chemist Warehouses were also nearby too. The room was very clean and everything worked well except I have difficulty to open the door with my room key card at times. The breakfast was amply though not really that many choices. It’s still good enough to kick off the day. I will definitely choose to stay here again if I’m back in the area.

Honestly terrible

Tripadvisor 评级 1.0/5

Alpha U 经 TripAdvisor 认证的评论

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Tripadvisor 评级 2.0/5

142laurels 经 TripAdvisor 认证的评论

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

Tripadvisor 评级 3.0/5

Melaine H 家庭住宿 - 经 TripAdvisor 认证的评论

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

客户意见评级 1.0/5

Qiang Y. 商务住宿 - 所有已确认评论

性价比极低～

Dear Qiang Y., Thank you for taking the time to provide your feedback. I am truly sorry to hear that your experience fell short of expectations, particularly with room cleanliness and the perception of value for money. Cleanliness is fundamental to us, and I apologise that we did not deliver to the standard we pride ourselves on. Your comments have been shared with our Housekeeping team for immediate follow-up and improvement. Regarding your note on third-party platform bookings, I understand the frustration. When bookings are made through external providers, certain room types or benefits may be subject to different allocation rules compared with booking directly with the hotel or via Accor’s ALL booking channels. Booking direct also provides the advantage of exclusive offers and greater flexibility with room preferences. We appreciate your feedback as it helps us improve, and I am genuinely sorry your stay did not reflect the quality and value we aim to provide. Should you give us another opportunity, we would be committed to ensuring a more positive experience. Kind regards, Kavita Pillay Front Office Manager

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其他网络用户评价我们的酒店

  • 490 评论 9/10 位置
  • 698 评论 7.9/10 房间
  • 823 评论 8.6/10 服务
  • 15 评论 5.9/10 上网
  • 325 评论 7.4/10 食物
  • 283 评论 8.1/10 清洁度
  • 210 评论 7.3/10 早餐
  • 185 评论 7/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。