墨尔本格林威福利诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,647 评论

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墨尔本格林威福利诺富特酒店 - Image 1
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285 Springvale Road, 3150 格林威福利, 澳大利亚

描述

酒店其他优惠

  • 当前不提供客房服务

  • 配备无线网络、办公区、带媒体中心的 32 英寸电视

  • 7 个多功能活动场所

  • 距车站 2 分钟路程，距市区 35 分钟车程

  • 附近提供多个用餐选择、购物场所、电影院

我们的客房

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酒店位置

墨尔本格林威福利诺富特酒店

285 Springvale Road
3150 格林威福利
澳大利亚

GPS:-37.881154313213116, 145.16462392521382

电话
传真 +61 3 8561 2345

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE BUTCHERS BENCH

在 Butchers Bench 悠闲小酌，从我们的各种葡萄酒、啤酒、烈酒和鸡尾酒中随心选择。还供应小吃菜单上的冷热小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,647 评论

TripAdvisor 评级  4.3/5  1,325 评论

Honestly terrible

Tripadvisor 评级 1.0/5

Alpha U 经 TripAdvisor 认证的评论

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Tripadvisor 评级 2.0/5

142laurels 经 TripAdvisor 认证的评论

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

Tripadvisor 评级 3.0/5

Melaine H 家庭住宿 - 经 TripAdvisor 认证的评论

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

客户意见评级 1.0/5

Qiang Y. 商务住宿 - 所有已确认评论

性价比极低～

Dear Qiang Y., Thank you for taking the time to provide your feedback. I am truly sorry to hear that your experience fell short of expectations, particularly with room cleanliness and the perception of value for money. Cleanliness is fundamental to us, and I apologise that we did not deliver to the standard we pride ourselves on. Your comments have been shared with our Housekeeping team for immediate follow-up and improvement. Regarding your note on third-party platform bookings, I understand the frustration. When bookings are made through external providers, certain room types or benefits may be subject to different allocation rules compared with booking directly with the hotel or via Accor’s ALL booking channels. Booking direct also provides the advantage of exclusive offers and greater flexibility with room preferences. We appreciate your feedback as it helps us improve, and I am genuinely sorry your stay did not reflect the quality and value we aim to provide. Should you give us another opportunity, we would be committed to ensuring a more positive experience. Kind regards, Kavita Pillay Front Office Manager

Super amazing as always, but still surprise with new features.

Tripadvisor 评级 5.0/5

AndrewAustralian Couples - 经 TripAdvisor 认证的评论

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

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其他网络用户评价我们的酒店

  • 480 评论 9.1/10 位置
  • 697 评论 7.9/10 房间
  • 815 评论 8.6/10 服务
  • 15 评论 5.9/10 上网
  • 322 评论 7.3/10 食物
  • 286 评论 8/10 清洁度
  • 212 评论 7.1/10 早餐
  • 137 评论 5.8/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。