Premier Residences Phu Quoc Emerald Bay บริหารโดย Accor 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 988 รายการ

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Premier Residences Phu Quoc Emerald Bay บริหารโดย Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 ฟู้โกว๊ก
เวียดนาม

พิกัด:10.035024, 104.027621

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 988 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 914 รายการ

Certificate of excellence ปี 2024

1st staying

คะแนนจาก Tripadvisor 5.0/5

Traveler58278314348 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel have ticket and bus go to Sun world have symphony of light and sound where night seeing for eat and drink. For Accor member do not miss for all it eat at 16:00-17:30. I like beef berger and cold cut set. And funny games in the Beach in evening

Fantastic!

คะแนนจาก Tripadvisor 5.0/5

GrandTour61472402336 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This place is excellent. A range of facilities ranging from nice pool, great private beach, free use of kayak subject to availability. This time the sea was choppy so didn't get to use their kayak but we are sure to come back again on our next trip to Phu Quoc.

Xin Chào GrandTour61472402336, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our range of facilities, including the beautiful pool, private beach, and the free use of kayaks. It’s unfortunate that the sea was too choppy for kayaking this time, but we’re glad to know you plan to return for another visit. We look forward to welcoming you back to Phu Quoc and hope the weather will be perfect for kayaking on your next stay! Warm regards,

We recently had the pleasure with your professional staff .

คะแนนจาก Tripadvisor 5.0/5

larrygdwl รีวิวที่ได้รับการรับรองจาก TripAdvisor

We travel extensively to different countries, always staying in 5-star hotels. This is our first time in Phu Quoc, and we are absolutely delighted with your service. The food is excellent and delicious, and the cleanliness of our floor, D-8, is exceptional. A heartfelt thank you to everyone, especially the cleaners and those who prepare breakfast—you are true professionals and deserve 5 stars! Warm regards, Dr. Larry and Dr. Tanya Goodwill Brisbane, Australia Room D-822

Xin Chào Larry Goodwill, Thank you for your wonderful feedback and for choosing to stay with us during your first visit to Phu Quoc! We are thrilled to hear that our service, delicious food, and the exceptional cleanliness of your floor contributed to such a delightful experience. Your kind words mean a lot to our team, especially to the dedicated cleaners and breakfast staff, who work tirelessly to ensure our guests feel comfortable and well cared for. It’s truly rewarding to know their efforts left such a positive impression. We hope to welcome you back in the future for another memorable stay. Safe travels and warm regards to you both! Sincerely,

I just want to throw up

คะแนนจาก Tripadvisor 1.0/5

Rafael D รีวิวที่ได้รับการรับรองจาก TripAdvisor

Pillows and bed sheets smelled of previous guests, even after us asking to change them. Mini fridge didn’t work and took us 4 attempts to get one that worked (barely). The staff is rude and really make you feel you are not welcome. Specially after if you complain about basic things. We have a baby and couldn’t store the milk on the mini fridge. They couldn’t care less. On a family “friendly” resort. Also the guests are quite noisy and the food from breakfast is really bellow standards. I got sick during the holiday and couldn’t leave the room for 2 days. On the day after we asked to change our sheets (the smell from previous guests was pungent) they “forgot to clean our room” and the receptionist said that our room would be prioritised (I complained at about 5PM). The most outrageous thing on this resort is that if you complain, they make it even worse (hoping you don’t realize). Right now i am writing this review lying on a bed completely disgusted with the smell, still sick, almost throwing up. It’s really one of those holidays/resort you count the days until you leave. I regret so much choosing this resort.

Xin Chào Rafael D, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations and that you experienced discomfort and frustration during your time with us. On the matter of cleanliness, our housekeeping hours are from 8:00 AM to 7:00 PM. While we prioritize guest requests, specific timing should be coordinated in advance with our reception team to ensure timely service. We understand your concerns about the minibar and apologize for any inconvenience caused. Please note that our staff made several attempts to adjust the temperature and replaced it multiple times to meet your needs. Additionally, as minibars are not designed to perform as standard refrigerators, we offered to store your baby’s milk in our main kitchen refrigerator for proper preservation. We are sorry if this solution did not fully meet your expectations or if there was any misunderstanding in our communication. Regarding your comments about the room arrangements, we want to emphasize that our manager personally assisted your family by facilitating a room change to better accommodate your preferences. Our team strives to address guest concerns promptly and ensure a comfortable stay, and we regret that these efforts did not appear to be acknowledged or appreciated. Your feedback is invaluable to us and we take it seriously as part of our commitment to delivering better service. Sincerely

Premier Residences Phu Quoc Emerald Bay Managed by Accor. Real 5*. I highly recommend it.

คะแนนจาก Tripadvisor 5.0/5

VicColon รีวิวที่ได้รับการรับรองจาก TripAdvisor

Premier Residences Phu Quoc Emerald Bay Managed by Accor. Real 5*. I highly recommend it. We have been vacationing in Vietnam on Phu Quoc Island in winter for over 8 years now. We prefer hotels on Long Beach, because that is where the sunsets are fantastic, I would even say crazy. Last year we decided to try a hotel on the east coast of Phu Quoc Island. The choice fell on the Premier Residences Phu Quoc Emerald Bay Managed by Accor hotel. The hotel exceeded all our expectations: we liked it very much. Territory. Magnificent, very large (by the standards of hotels on Long Beach on Phu Quoc Island) and well-kept territory with a whole cascade of large landscaped and multi-level pools (photos 1-7). The territory is simply gorgeous: large and green enough, so finding a free sun lounger is not a problem. There are water slides for children. There is a good fitness center (gym) with a free sauna and hamam. If you want to visit the sauna, you need to warn the management about 30 minutes in advance. Beach. The hotel is located on the first line of the very beautiful Khem beach. We consider it one of the best and most beautiful on the island. The cleanest sea and beach with white fine sand (it seemed that it was finer than on Long Beach) and a gentle entrance to the water (photos 8-12). Rooms. Excellent. Modern and spacious. There is everything you need. Large balcony. We recommend taking a room with a view of the hotel territory and the beach. Excellent Wi-Fi (in the rooms, on the hotel territory and even on the beach). Breakfast. Excellent. In our opinion, the breakfast corresponds to the 5 * level. There is everything: smoked fish, assorted cheese (parmesan, also with blue and white mold), sausage, jamon ... Very cool coffee (note that in Vietnam, even in the cheapest hotel, coffee is not OK, but super OK). After such a breakfast, you don’t need lunch. Staff. Friendly, welcoming and well-trained. Always ready to help and give advice. Good English. They know how to make wonderful and unexpected surprises. It was my wife's birthday. At lunchtime we returned to the room. A bed beautifully decorated with flower petals, a festive plate with sweets and fruits and a greeting card written in calligraphy were waiting for us. We were pleasantly surprised. Many thanks to the management (General Manager Michael Britt (Mike) in particular) and the hotel staff for our wonderful stay.

Xin Chào VicColon, Thank you so much for your detailed and heartfelt review of your stay at Premier Residences Phu Quoc Emerald Bay! It’s truly an honor to hear such high praise from seasoned travelers like yourselves who have been enjoying the beauty of Phu Quoc for over eight years. We are thrilled that our property, from the lush and spacious grounds with cascading pools to the pristine Khem Beach, exceeded your expectations. It’s especially rewarding to know that you found our breakfast offerings, room accommodations, and fitness facilities to be of the highest standard. Your kind words about our team, especially our General Manager mean the world to us. We’re delighted that we could add a special touch to your wife’s birthday celebration—it’s moments like these that inspire us to go above and beyond for our guests. We hope to have the pleasure of welcoming you back for another unforgettable experience at our resort. Thank you for highly recommending us, and we look forward to being part of your future winter escapes! Warm regards,

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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