Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 985

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Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 4
Khem Beach, An Thoi Town, Phu Quoc, 920000 Phu Quoc, Vietnam

Opis

O hotelu

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Nasze pokoje

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Lokalizacja hotelu

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

Pozycja GPS:10.035024, 104.027621

Telefon
Faks +84 297 3927 778

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 985

Ocena TripAdvisor  4.5/5  Liczba opinii: 917

Certyfikat Doskonałości 2024

Absolutely not worth it

Ocena na stronie TripAdvisor 2.0/5

FarAway48561536327 Opinia zatwierdzona w TripAdvisor

Let's start with the good things since there's few of them and it's easy to list: 1) The pool is big 2) The hotel is right across a strong of restaurants, massage spas, and street food 3) There's a free shuttle to sunset town along with free entry to the shows 4) The room is modern and nice Okay let's get to the bad: 1) When I arrived, I was told I had 2 single beds. I asked if I could get switched to 1 queen, and they said they couldn't. My friend was checking in and had the same 2 single bed situation, and they happily switched her. When I told the person that was helping me, they magically found a queen room, though seemed very unhappy to switch me. 2) To get to my section of the hotel from the lobby, I needed to walk through the restaurant. This would normally be fine, but once the restaurant closes and the sun sets, they turn off the lights and I'm left to walk through the restaurant in darkness. 3) The breakfast buffet is alright for 1 day, but very little changes day to day (a few hot dishes), and so by day 3, you're already sick of the buffet 4) Housekeeping woke me and my friends up at 8am and 9am by ringing the doorbell multiple times. Granted, we didn't put out the "do not disturb" sign, but I've never in my life been to a hotel where they came that early. 5) My room had body lotion, but my friends did not, and so she called down to reception multiple times to get help, but no one picked up. 6) I was woken up at 4am by what almost sounded like an animal behind the wall. It happened repeatedly enough I could record the audio 7) The pool area frequently ran out of pool towels. Overall, the level of service is not what you would expect from a "5 star" hotel. It was an alright stay, but not a hotel I would ever recommend to someone.

1st staying

Ocena na stronie TripAdvisor 5.0/5

Traveler58278314348 Opinia zatwierdzona w TripAdvisor

This hotel have ticket and bus go to Sun world have symphony of light and sound where night seeing for eat and drink. For Accor member do not miss for all it eat at 16:00-17:30. I like beef berger and cold cut set. And funny games in the Beach in evening

Fantastic!

Ocena na stronie TripAdvisor 5.0/5

GrandTour61472402336 Opinia zatwierdzona w TripAdvisor

This place is excellent. A range of facilities ranging from nice pool, great private beach, free use of kayak subject to availability. This time the sea was choppy so didn't get to use their kayak but we are sure to come back again on our next trip to Phu Quoc.

Xin Chào GrandTour61472402336, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our range of facilities, including the beautiful pool, private beach, and the free use of kayaks. It’s unfortunate that the sea was too choppy for kayaking this time, but we’re glad to know you plan to return for another visit. We look forward to welcoming you back to Phu Quoc and hope the weather will be perfect for kayaking on your next stay! Warm regards,

We recently had the pleasure with your professional staff .

Ocena na stronie TripAdvisor 5.0/5

larrygdwl Opinia zatwierdzona w TripAdvisor

We travel extensively to different countries, always staying in 5-star hotels. This is our first time in Phu Quoc, and we are absolutely delighted with your service. The food is excellent and delicious, and the cleanliness of our floor, D-8, is exceptional. A heartfelt thank you to everyone, especially the cleaners and those who prepare breakfast—you are true professionals and deserve 5 stars! Warm regards, Dr. Larry and Dr. Tanya Goodwill Brisbane, Australia Room D-822

Xin Chào Larry Goodwill, Thank you for your wonderful feedback and for choosing to stay with us during your first visit to Phu Quoc! We are thrilled to hear that our service, delicious food, and the exceptional cleanliness of your floor contributed to such a delightful experience. Your kind words mean a lot to our team, especially to the dedicated cleaners and breakfast staff, who work tirelessly to ensure our guests feel comfortable and well cared for. It’s truly rewarding to know their efforts left such a positive impression. We hope to welcome you back in the future for another memorable stay. Safe travels and warm regards to you both! Sincerely,

I just want to throw up

Ocena na stronie TripAdvisor 1.0/5

Rafael D Opinia zatwierdzona w TripAdvisor

Pillows and bed sheets smelled of previous guests, even after us asking to change them. Mini fridge didn’t work and took us 4 attempts to get one that worked (barely). The staff is rude and really make you feel you are not welcome. Specially after if you complain about basic things. We have a baby and couldn’t store the milk on the mini fridge. They couldn’t care less. On a family “friendly” resort. Also the guests are quite noisy and the food from breakfast is really bellow standards. I got sick during the holiday and couldn’t leave the room for 2 days. On the day after we asked to change our sheets (the smell from previous guests was pungent) they “forgot to clean our room” and the receptionist said that our room would be prioritised (I complained at about 5PM). The most outrageous thing on this resort is that if you complain, they make it even worse (hoping you don’t realize). Right now i am writing this review lying on a bed completely disgusted with the smell, still sick, almost throwing up. It’s really one of those holidays/resort you count the days until you leave. I regret so much choosing this resort.

Xin Chào Rafael D, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations and that you experienced discomfort and frustration during your time with us. On the matter of cleanliness, our housekeeping hours are from 8:00 AM to 7:00 PM. While we prioritize guest requests, specific timing should be coordinated in advance with our reception team to ensure timely service. We understand your concerns about the minibar and apologize for any inconvenience caused. Please note that our staff made several attempts to adjust the temperature and replaced it multiple times to meet your needs. Additionally, as minibars are not designed to perform as standard refrigerators, we offered to store your baby’s milk in our main kitchen refrigerator for proper preservation. We are sorry if this solution did not fully meet your expectations or if there was any misunderstanding in our communication. Regarding your comments about the room arrangements, we want to emphasize that our manager personally assisted your family by facilitating a room change to better accommodate your preferences. Our team strives to address guest concerns promptly and ensure a comfortable stay, and we regret that these efforts did not appear to be acknowledged or appreciated. Your feedback is invaluable to us and we take it seriously as part of our commitment to delivering better service. Sincerely

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 587 Liczba opinii 8.7/10 Lokalizacja
  • 1 195 Liczba opinii 8/10 Pokój
  • 1 347 Liczba opinii 8.4/10 Obsługa
  • 10 Liczba opinii 9.4/10 Internet
  • 887 Liczba opinii 9.6/10 Plaża
  • 809 Liczba opinii 9.5/10 basen
  • 754 Liczba opinii 9.3/10 Śniadanie
  • 507 Liczba opinii 8.3/10 Czystość

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Phu Quoc - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.