Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 848

Gwarancja
najniższej ceny
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 1
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 2
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 3
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 4
Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Wietnam

Opis

O hotelu

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Wietnam

Pozycja GPS:10.035024, 104.027621

Telefon
Faks +84 297 3927 778

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 848

Ocena TripAdvisor  4.6/5  Liczba opinii: 1 096

Certyfikat Doskonałości 2025

Good stay with lots of activity

Ocena na stronie TripAdvisor 4.0/5

Khánh Duy N Opinia zatwierdzona w TripAdvisor

Room D621. We have some issue with the door lock. Otherwise the whole experience was good. Very nice staff. The pool was nice and good access to the beach.

Kì nghĩ đáng nhớ

Ocena na stronie TripAdvisor 5.0/5

Escape58949947418 Opinia zatwierdzona w TripAdvisor

Premier Residences offers a truly pleasant and comfortable stay. The rooms are spacious, clean, and well equipped, suitable for both short and long stays. The breakfast buffet is a highlight, featuring a wide variety of Asian and Western dishes that are fresh and delicious. Most impressive is the friendly, professional, and attentive staff at the front desk and restaurant, who always provide warm and helpful service, making guests feel welcomed throughout their stay.

Not worthy of a 5-star rating

Ocena na stronie TripAdvisor 1.0/5

Josh W Opinia zatwierdzona w TripAdvisor

I genuinely cannot understand how Premier Residences Phu Quoc is rated as a 5-star hotel. Nothing about the experience compares favourably with other 5-star properties I’ve stayed in. As a Platinum member, where the expectation is that service should go above and beyond, it was even more disappointing to see the basics handled so poorly. Communication prior to arrival was weak. I contacted the hotel twice regarding scuba diving, which is listed on their website. The first response didn’t properly answer my question, and the second enquiry was ignored entirely. The airport transfer was significantly late, with no communication, explanation or apology. When I followed up via the hotel’s WhatsApp number, I was again ignored. To make matters worse, the taxi driver attempted to sell me his own services for the rest of my trip despite already being late. Check-in was chaotic and extremely inefficient. Each check-in appeared to take around 15 minutes, which felt excessive and poorly managed - again surprising given Platinum status is meant to offer a smoother arrival experience. The room itself was very basic with a poor layout. The bed was extremely uncomfortable - two single beds pushed together with multiple mattress topper sections, creating an uneven sleeping surface. For a “suite”, this was not what I expected. The balcony also lacked a deckchair, which feels like a very basic expectation at this level. Breakfast was okay at best. There were fresh cooking stations, which were fine, but much of the food was very basic. The overall experience felt chaotic, more like a conveyor belt than a relaxed 5-star breakfast. The pool area was okay, but there were not enough sunbeds for the number of guests. Many were left unused for hours with towels on them - something that could easily be better managed. The adults-only pool consistently had children in it, suggesting poor enforcement or unclear signage. Beach sunbeds were also tightly packed, and on multiple occasions none were available, resulting in me paying for a sunbed at a nearby beach restaurant instead. The staff didn’t do anything overtly wrong, but the service felt very transactional. There is clearly an opportunity for better training around guest experience. The one exception was the gentleman who showed me to my room - he was polite and welcoming. Finally, I was woken by a phone call from the spa after 10pm. I hadn’t used the spa at all and still don’t know why they called - contacting guests at that time without clear reason is completely unacceptable. Overall, this hotel falls well short of 5-star standards. For Platinum members in particular, this experience was disappointing and did not come close to the level of recognition or service promised. I would not recommend staying here at this price point.

Poor staff

Ocena na stronie TripAdvisor 2.0/5

vb2626 Opinia zatwierdzona w TripAdvisor

Still staying with a night left to go. Check in was an ok experience, after being told to wait 10 minutes so I could go with my bags rather than the bags coming to my room afterwards. E block where the king rooms are located is very old and rooms have alot of wear and tear and would be a 3/4 star at best. The vast majority of the staff cannot speak English and rely on Google Translate. Speaking of staff, they are very understaffed and they look quite miserable. Breakfast is just absolute chaos. Anybody can walk in here and take a seat and sit down. Every staff member hee is just filling up food. No greeting from anybody and they actually just barge past you yo get to where they are going. Nobody asks you about allergies either. Coffee and juices taste very cheap and are of poor quality. Food is OK. There are simply not enough loungers around the pool and beachside, and it involves a morning run to get one, if that's your thing. The food and drink prices here compared to the rest Vitenam is very expensive. Many people get food and drink from across the road and bring it in. Foam party and kids car racing all chargeable. Half of the pool area closed for some reason and no explanation. The place is not what quite what it seems on the photos. Save your money and book elsewhere in this island. Glad we are only here for 3 nights.

So wonderful I immediately make plans to return, and did.

Ocena na stronie TripAdvisor 5.0/5

Mickemousebad Opinia zatwierdzona w TripAdvisor

I am back. So this review comes ONE FULL YEAR LATE. We visited early Dec 2024 and was just blown away by the lovely hotel. Rooms, clean, spacious and decent. Only grib I have is the noisy air-conditioning unit outside the balcony which was very loud In room service food was amazing and reasonably price All the staff we encounted were very professional, helpful, patient and friendly. They made the experience even more pleasant Pool was spacious and playful for all age and sizes. The highlight for me is Khem beach which kept clean and tidy. We had a mild incident when my young kid was stung by an unknown insect but they they not have any first aid on-site and they sent us to a nearby military hospital?! It was quite traumatic experience but thank goodness it was not serious and we decined all "treatment" the hospital wanted to administer We had seafood dinner buffet at the club house and the spread and quality was very satisfying. Once again, great staff service too. Breakfast service was good and spread was very tasty and satisfactory. So tomorrow I will check in again but this time a bigger and nicer room and hope I will experience all the great joy and memories of this wonderful place. I look forward to the christmas buffet dinner and just chilling by Khem beach again. Dear Premier Residence Staff, looking forward to see you. ~MJ

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 083 Liczba opinii 8.9/10 Lokalizacja
  • 2 124 Liczba opinii 7.8/10 Pokój
  • 2 511 Liczba opinii 8/10 Obsługa
  • 23 Liczba opinii 7.9/10 Internet
  • 1 430 Liczba opinii 9.5/10 Plaża
  • 1 403 Liczba opinii 9.2/10 Śniadanie
  • 1 316 Liczba opinii 9.6/10 basen
  • 915 Liczba opinii 7.4/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Wyspa Phu Quoc - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.