Mercure Istanbul Umraniye

Mercure Istanbul Umraniye

Nota clientes Avis (Classificação ALL) 3.9/5 236 comentários

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Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTAMBUL
Turquia

GPS:41.028724, 29.116724

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

MUNDO RESTAURANT

O Mundo Restaurant serve uma seleção de pratos da cozinha turca à cozinha mundial e abre para pequeno-almoço, almoço e jantar.

As nossas opções de alojamento

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  3.9/5  236 comentários

Classificação do TripAdvisor  4.0/5  196 comentários

Awful

Nota Tripadvisor 1.0/5

Seasondtraveller Negócios - Avaliação com certificação TripAdvisor

This is an expensive and very poorly run hotel, located by a highway crossing. The breakfast was awful, with disgusting coffee (in Turkey of all places!) and a very mediocre selection of food. The room was spacious but no tissues are provided for instance - how stingy. On the whole, a major disappointment.

Dear Guest, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

What a Great Personal Service

Nota Tripadvisor 5.0/5

Jurna K Negócios - Avaliação com certificação TripAdvisor

I was in Istanbul for a business trip and reached the hotel in the morning. I made a wrong booking, it was supposed to be the next day, and it was personally handled by the Front Office Manager, Mr. Volkan. I was really tired and he extended the room for early check-in. He has been accommodating from the time I reached the hotel till the day I checked out. The breakfast was excellent, and the service was great. I highly recommend this hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Customer Service 👌by Suar and Cengiz👏

Nota Tripadvisor 5.0/5

Betty E Friends getaway - Avaliação com certificação TripAdvisor

The hotel is averagely nice, the breakfast is nothing to write home about not much variety especially the fact that non of the staff @breakfast speak English. Our stay at this hotel 🏨 was made comfortable especially by Suar who went above and beyond to correct the problems with our rooms that was messed up and everything else because he speaks very good English. He basically ensured we had a lovely stay through out. And to Cengiz such a lovely guy who not only knows his job but speaks good English, was always available to help with a smile. Honestly,these 2 Lads deserve a pay rise..we will back to this hotel just because of the 2 of you😊

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is very good..

Nota Tripadvisor 5.0/5

167laylad Famílias - Avaliação com certificação TripAdvisor

Humayra mashaallah is good cleaner we are satisfied for her service. Keep up the good work dear Humayra I hope you will be successful in the future. Humeyra veri good thank you humeyra thank you humeyra .

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient and clean place

Nota Tripadvisor 5.0/5

862xiangz Negócios - Avaliação com certificação TripAdvisor

I had a pleasure stay here for five days, and the cleaner lady Humeyra is very nice, she cleaned room nicely, Room no. 1005, I also asked her some interesting question and she answered me with patience using her phone to translate from Turkish to English

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 127 comentários 6.3/10 Localização
  • 262 comentários 6.5/10 Quarto
  • 373 comentários 8.1/10 Serviço
  • 11 comentários 6/10 Internet
  • 198 comentários 7.3/10 Limpeza
  • 95 comentários 5.9/10 Pequeno-almoço
  • 15 comentários 1.3/10 Piscina
  • 6 comentários 0.6/10 Bar

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