Mercure Istanbul Altunizade

I was very impressed with the standard of this Mercure! The staff, from all departments are excellent, very attentive and polite, everything is to a high standard, anything you need is no trouble. The maids are very good and go above any beyond. Very good food and room service is very speedy and very cheap! Thank you again 🙂

I have visited Istanbul 4 times and this time decided to stay in Uskudar on the Asia side for a change and pleased I did. The hotel is a mile or so away from the main area of Uskudar / ferries etc, but easily accessible by Metro, bus and taxi (approx 30l from ferry/bus station). Rooms are spacious, clean and comfortable. We did have a minor issue with drain / smoke in room, but pleased to say that the hotel Management responded promptly, by offering an immediate alternative and an upgrade, whilst they sorted the issue. All of the staff were very helpful and attentive. The dining room was spacious and comfortable, with a good selection at breakfast. The pool, steam rooms and sauna were free and provided a welcome opportunity to relax after hectic days of sight seeing. One minor point of note, is that the hotel is used by many guests who visit Istanbul for cosmetic surgery (hospital next door), which meant some ares of the hotel resembled a hospital waiting room at times. I should add that I have experienced this in other hotels, when visiting Istanbul, so not uncommon. Being located in Uskudar with easy access to ferries, the hotel is still a great base for visiting the main sights in Sultan Ahmet area and Besiktas for Palace etc. It's a lot more relaxing staying in Uskudar, so for that reason I would stay here again.

The staff were excellent, very kind and efficient. The location was peaceful and yet conveniently located for local transport. Would recommend it to anyone wanting to avoid the masses and yet see the real Istanbul.

The hotel was excellent, the room size is good, the staff was responsive and kind, the location is excellent, the price is good. But circumstances occurred to me and I contacted the customer service of Accor, and I was not responded to and received a response until the time of writing this evaluation. I was hoping they would contact me and understand my problem.

Room is in need of some repairs and smelled very strongly of cigarettes; air conditioning barely adequate; view is awful. Location far from ideal and doesn’t seem in a safe area. Check in staff rude and unpleasant. 100% would not recommend.